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Last modified by Christine Sklareski on 2025/08/13 16:06
From version 26.2
edited by Christine Sklareski
on 2025/05/22 15:10
Change comment: There is no comment for this version
To version 17.3
edited by Christine Sklareski
on 2025/05/21 10:53
Change comment: There is no comment for this version

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3 3  (% class="col-xs-12 col-sm-8" %)
4 4  (((
5 5  (% class="wikigeneratedid" id="HPlacingCalls" %)
6 -This page provides basic instructions for using the Grandstream 3350 phones that are installed in the main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
6 +
7 7  
8 +Hardware:
8 8  
9 -(% class="wikigeneratedid" %)
10 -[[image:GS-3350model.png||alt="Grandstream 3350 model" data-xwiki-image-style-border="true"]]
11 11  
12 -
13 -Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
14 -
15 -
16 -Things to note:
17 -
18 -* The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed. If pressed inadvertently, press the illuminated Speaker phone button at the lower right corner to hang up the call.
19 -* Swiping down from the top edge of the display will reveal the Status menu where the user can easily engage do not disturb and mute the microphone.
20 -
21 -**Home Screen:**
22 -
23 -The home screen displays **Tech-configured speed dials** on the left, topped by the **signed-in user's name and extension**. On the right, **Call**, **Contacts**, and **Call history** softkeys are shown from top to bottom.
24 -
25 -
26 -
27 -
28 -The home screen has two pages. Swipe left to view page 2. The available apps may be slightly different from the screenshot below. The Settings app is available to change ring tones and turn off tap sounds.
29 -
30 -[[Page 2 of the Grandstream home screen.>>image:GS-Home2.png||alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="197" width="360"]]
31 -
32 -
33 -
34 -
35 -
36 -
11 +* [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
37 37  )))
38 38  
39 39  
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52 52  (((
53 53  (% class="col-xs-12 col-sm-8" %)
54 54  (((
55 -= Place Calls =
30 += **Place Calls** =
56 56  
57 -To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
58 58  
59 -== Multiple ways to Initiate a call: ==
33 +== Initiate a call: ==
60 60  
61 61  1. Pick up the handset
62 62  1. Press the Speaker button on the phone
63 -1. Press the Call button on the touchscreen
64 -1. Press a name in the Speed dial menu on the touchscreen or the button box
65 -1. Find a name in Contacts
37 +1. Press the Speaker button on the touchscreen
38 +1. Press a name in the Speed dial menu on the touchscreen (speakerphone will engage if not using handset)
39 +1. Press a name on a button box (speakerphone will engage if not using handset)
66 66  
67 -== Place Calls ==
41 +== Place Ringing Calls ==
68 68  
69 69  * **Place a ringing call to an internal extension:**
70 70  ** Initiate a call
71 71  ** Use the keypad to enter the extension
72 -** Press Audio call or Video call. Please note: Video calls will only work on admin phone models. Classroom phone models do not have a camera.
73 -
74 -(% style="display:none" %)
75 -
46 +** Press Audio call or Video call.
47 +*** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
48 +*** Video calls will only work on admin phone models. Classroom phone models do not have a camera.
49 +** To disconnect the call, return the handset to the cradle.
50 +\\(% style="display:none" %)
76 76  * **To place a call to an outside phone number**:
77 77  ** Initiate a call
78 -** Dial 9 (to access the outside line)
79 -** Dial the external phone number
80 -** Press Audio call.
53 +** Use the keypad to press 9 (to access the outside line)
54 +** Use the keypad to enter the external phone number
55 +** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
56 +** To disconnect the call, return the handset to the cradle.
81 81  
82 82  == Place Emergency Calls ==
83 83  
84 84  * **To place an emergency 911 call:**
85 -** Initiate a call.
86 -** Dial 911 or 9911.
87 -** Press Audio call.
88 -
61 +** Pick up the handset or engage the speakerphone
62 +** Dial 911 or 9911 on the keypad.
63 +** Press Audio call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
64 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
65 +
89 89  * **To place an internal emergency call to alert the office of an issue:**
90 -** Initiate a call.
91 -** Dial your building's internal emergency extension.
92 -** Press Audio call.
67 +** Pick up the handset or engage the speakerphone
68 +** Dial your building's internal emergency extension on the keypad.
69 +** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
70 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
93 93  
94 94  (% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
95 95  
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99 99  
100 100  (% class="col-xs-12 col-sm-4" %)
101 101  (((
102 -[[Figure 2. Grandstream 3350 **Call screen**>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
80 +[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
103 103  )))
104 104  )))
105 105  
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111 111  (((
112 112  == Place Conference Calls ==
113 113  
114 -(((
115 -**To initiate a conference call from the dial screen:**
92 +* (((
93 +**To initiate a conference call:**
116 116  GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
117 117  
118 118  * Bring up the dial screen
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120 120  * The extension will be added to the dialing field and users can dial another number
121 121  * When all extensions have been entered, press "Audio Call" or "Video Call"
122 122  
123 -* **To initiate a conference call while on a phone call:**
124 -** When the phone is on the call screen, tap on the "Conference" button
125 -** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
126 -** After the call is established, the conference screen is brought up.
127 -** Tap the "Invite" button to add more members to the conference.
128 128  
129 -* **To initiate a conference call from the conference soft key:**
130 -** Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
102 +**To initiate a conference call while on a phone call:**
131 131  
132 -=== Conference Call Management: ===
133 -
134 -* (((
135 -**Attendee management**:
136 -
137 -* **Remove a user from call:** Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
138 -* **Mute**: Tap the extension and then click the Mute button.
139 -* **Video on**: Tap the extension and tap the Video on button.
104 +* When** **the phone is on the call screen, tap on the "Conference" button
105 +* Enter the third-party number or choose an available number on the left menu from the call history or contacts.
106 +* Tap the "Invite" button to add members to the conference.
107 +* A dial tone will be heard to start dialing a new number.
140 140  )))
141 141  
142 -* **End a conference call:**
143 -** Tap the red handset button to end the call for everyone.
144 -** Individuals who disconnect from the call will exit but all other parties will remain.
145 -
146 146  
147 147  )))
148 148  
149 -
150 -)))
151 151  
152 152  
153 -
154 154  (% class="col-xs-12 col-sm-4" %)
155 155  (((
156 156  [[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
157 157  
158 158  
159 -[[Figure 3.Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
120 +[[Figure 3. Invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
160 160  )))
161 161  )))
162 162  
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171 171  
172 172  Caller ID will show who is calling.
173 173  
174 -* **To answer a single incoming call**:
135 +* To answer a single incoming call:
175 175  ** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
176 -** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to  the handset.
177 -
178 -* **To answer an incoming call during an active call:**
179 -** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If the ringing call is answered, the first call will automatically be put on hold.
180 180  **
181 -* **To pick up a call ringing at another phone in your group**
182 -**
183 -* **To send a ringing call to voicemail instead of answering**
184 -**
138 +* To answer a second simultaneous call
139 +* To pick up a call ringing at another phone in your group
140 +* To send a ringing call to voicemail instead of answering
185 185  )))
186 186  
187 187  
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188 188  
189 189  (% class="col-xs-12 col-sm-4" %)
190 190  (((
191 -[[Figure 4 Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
147 +[[Figure 1. >>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
192 192  
193 -[[Figure 5. Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
149 +[[Figure 1. >>image:GS-AnswerVideoCall.png||alt="Tap the Video softkey to answer a video call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
194 194  )))
195 195  )))
196 196  
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200 200  (((
201 201  (% class="col-xs-12 col-sm-8" %)
202 202  (((
203 -= Directory, Contacts list, and Button boxes =
159 += Directory, Speed Dials, Favorites, and Button Boxes =
204 204  
205 205  
206 -* **Finding EASD extensions in the directory**:
207 -** Tap the **User** icon on the right side of the home screen
208 -** In the left menu, tap **LDAP**
209 -** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
210 -** Tap the **green** **phone** icon to place a call.
211 -
212 -* **Frequently called contact list**:
213 -** Tap the **User** icon on the right side of the home screen
214 -** In the left menu, tap **LDAP**
215 -** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
216 -** Tap the **Download** button to save the extension to the contact list.
217 -** Find your downloaded contacts in the **Contacts** menu on the left side of the User screen.
218 -
219 -* **Button boxes**
162 +* Directory
163 +* Speed Dials
164 +* Favorites
165 +* Button boxes
220 220  )))
221 221  
222 222  
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223 223  
224 224  (% class="col-xs-12 col-sm-4" %)
225 225  (((
226 -[[Figure . Grandstream EASD Directory >>image:GS-LDAP-cropped.jpg||alt="Grandstream directory" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="204" width="360"]]
172 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
227 227  )))
228 228  )))
229 229  
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237 237  = Call Handling =
238 238  
239 239  
240 -* **To transfer a call to another extension: **
241 -** **Blind transfer:**
242 -*** While on a call, tap the **Transfer** button.
243 -*** Select **Transfer** to bring up the transfer screen.
244 -*** Select the transfer mode "**Blind**" (blind is the default)
245 -*** Enter the extension.
246 -*** Tap on the **Transfer** softkey.
247 -*** The call will transfer to the extension and the phone system will hang up the call.
248 -** **Attended transfer**
249 -*** While on a call, tap the **Transfer** button.
250 -*** Select **Transfer** to bring up the transfer screen.
251 -*** Select the transfer mode (Blind is the default): change it to **Attended**
252 -*** Enter the transfer target extension and then press the **Transfer** soft key on the right.
253 -*
254 -* **To transfer a call directly to voicemail**
186 +* To transfer a call 
187 +** Blind transfer
188 +** Announced transfer
189 +* To transfer a call to voicemail
255 255  ** (((
256 256  Press Transfer and then press * and then enter the extension to go to directly to VM
257 257  )))
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261 261  
262 262  (% class="col-xs-12 col-sm-4" %)
263 263  (((
264 -[[Figure . Grandstream blind transfer screen. >>image:GS-blindTransfer.png||alt="Grandstream blind transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
265 -
266 -[[Figure . Grandstream attended transfer screen. >>image:GS-AttendedTransfer.png||alt="Grandstream attended transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
199 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
267 267  )))
268 268  )))
269 269  
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299 299  = Call History =
300 300  
301 301  
302 -* Tap the **Call History** softkey (bottom button) on the right side of the home screen.
303 -* Initiate a call from the history by tapping the green call or video buttons.
235 +* Find your call history
236 +* Manage call history
237 +* Place calls from call history
304 304  )))
305 305  
306 306  
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307 307  
308 308  (% class="col-xs-12 col-sm-4" %)
309 309  (((
310 -[[Figure . Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
244 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
311 311  )))
312 312  )))
313 313  
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317 317  (((
318 318  (% class="col-xs-12 col-sm-8" %)
319 319  (((
320 -= Availability State: Do Not Disturb =
254 += Availability States =
321 321  
322 322  
323 -* **When Do not disturb is engaged, incoming calls will be blocked for all accounts. **
324 -** To initiate do not disturb, touch and drag the status bar (top edge of the display) down on the home screen.
325 -** Tap the DND icon to turn it on and off.
326 -
327 -* **Pressing the mute button on the right side of phone pad:**
328 -** During a call, will mute the microphone.
329 -** Off a call, will engage do not disturb for the phone.
330 -
331 -
257 +* Change availability state when OOO or In Meeting
332 332  )))
333 333  
334 334  
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335 335  
336 336  (% class="col-xs-12 col-sm-4" %)
337 337  (((
338 -[[Figure . Grandstream Do not disturb setting. >>image:GS-DND.png||alt="Grandstream Do not disturb mode" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="206" width="360"]]
264 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
339 339  )))
340 340  )))
341 341  
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345 345  (((
346 346  (% class="col-xs-12 col-sm-8" %)
347 347  (((
348 -= Voicemail =
274 += Checking Voicemail =
349 349  
350 -* All voicemails will be sent to the email address of the user tied to the extension and then the voicemail will be deleted off the phone.
351 -* Voicemails will be sent to email as a .wav file.
352 -* Voicemails can also be accessed through the Wave phone app, if using.
276 +
277 +* To access your voicemail box
278 +* To access your voicemail from another extension within the district
279 +* To access your voicemail from off site
280 +* Voicemail indicator
281 +* Voicemail to email
353 353  )))
354 354  
355 355  
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356 356  
357 357  (% class="col-xs-12 col-sm-4" %)
358 358  (((
359 -[[Figure 2. >>image:GS-voicemail.png||alt="Grandstream voicemail screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
288 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
360 360  )))
361 361  )))
362 362  
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370 370  = Phone Settings =
371 371  
372 372  
373 -* **Adjust sounds and set ring tones:**
374 -** On the home screen, swipe to the second page and tap **Settings**.
375 -** Swipe up and tap on **Sound.**
376 -** In the sound settings, you can adjust ringer and alert volumes and select ring tones.
377 -** Disable touch sounds and tones in **Other Settings.**
378 -
379 -* **Disable Touch Tones (sounds when you're tapping on the screen or pressing buttons on the dial pad)**:
380 -** Tap the Home button
381 -** Swipe left to the second page and tap **Settings**
382 -** Swipe up and tap on **Sound**
383 -** Tap **Other Sounds**
384 -** Disable Touch sounds and Touch tone
385 -
386 -* **Adjust the Display:**
387 -** In **Settings, tap Display** to adjust the brightness level, screen timeout and font size.
302 +* Disable tap sounds
303 +* Adjust volume:
304 +** Ringer volume
305 +** Call volume
306 +** Mute calls
388 388  )))
389 389  
390 390  
310 +
391 391  (% class="col-xs-12 col-sm-4" %)
392 392  (((
393 393  [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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404 404  (((
405 405  = Answering Doorbells =
406 406  
407 -The Grandstream 3350 model can be connected to the door system to allow office staff and administrators to open the main building door, initiate calls with the visitors and get real time audio/video stream.
408 408  
409 -
410 -* Press **Open **to open the door
411 -* Press **Answer** to answer the call
412 -* Press **Reject** to deny access through the door.
328 +Content 3
413 413  )))
414 414  
415 415  
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416 416  
417 417  (% class="col-xs-12 col-sm-4" %)
418 418  (((
419 -[[Figure . Grandstream doorbell system. >>image:GS-DoorSystem.png||alt="Grandstream Doorbell system screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="215" width="360"]]
335 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
420 420  )))
421 421  )))
422 422  
... ... @@ -442,22 +442,4 @@
442 442  )))
443 443  )))
444 444  
445 -----
446 -
447 -(% class="row" %)
448 -(((
449 -(% class="col-xs-12 col-sm-8" %)
450 -(((
451 -= Extra =
452 -
453 -* E:
454 -* E
455 -)))
456 -
457 -
458 -
459 -(% class="col-xs-12 col-sm-4" %)
460 -(((
461 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
462 -)))
463 -)))
361 +
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