Last modified by Christine Sklareski on 2025/08/06 14:40

From version 26.1
edited by Christine Sklareski
on 2025/05/22 15:08
Change comment: There is no comment for this version
To version 33.7
edited by Christine Sklareski
on 2025/05/28 14:50
Change comment: There is no comment for this version

Summary

Details

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Content
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7 7  
8 8  
9 9  (% class="wikigeneratedid" %)
10 -[[image:GS-3350model.png||alt="Grandstream 3350 model" data-xwiki-image-style-border="true"]]
10 +[[image:GS-3350model.png||alt="Grandstream 3350 model" data-xwiki-image-style-border="true" height="261" width="314"]]
11 11  
12 12  
13 13  Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
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16 16  Things to note:
17 17  
18 18  * The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed. If pressed inadvertently, press the illuminated Speaker phone button at the lower right corner to hang up the call.
19 -* Swiping down from the top edge of the display will reveal the Status menu where the user can easily engage do not disturb and mute the microphone.
19 +* Swiping down from the top edge of the display will reveal the Status menu where users can quickly engage "do not disturb" and also mute the microphone.
20 20  
21 -**Home Screen:**
21 +**Home screen of the touch display:**
22 22  
23 -The home screen displays **Tech-configured speed dials** on the left, topped by the **signed-in user's name and extension**. On the right, **Call**, **Contacts**, and **Call history** softkeys are shown from top to bottom.
23 +The home screen displays **Tech-configured speed dials** on the left, topped by the **signed-in user's name and extension**. On the right, **Call**, **Contacts**, and **Call history** softkeys are shown from top to bottom. The home screen will also have access to **Settings**.
24 24  
25 25  
26 +[[Page 1 of the Grandstream home screen.>>image:GS-Home-1.png||alt="Grandstream home screen - page 1" data-xwiki-image-style-border="true" height="255" width="450"]]
26 26  
27 27  
28 28  The home screen has two pages. Swipe left to view page 2. The available apps may be slightly different from the screenshot below. The Settings app is available to change ring tones and turn off tap sounds.
29 29  
30 -[[Page 2 of the Grandstream home screen.>>image:GS-Home2.png||alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="197" width="360"]]
31 +[[Page 2 of the Grandstream home screen.>>image:GS-Home2.png||alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="246" width="450"]]
31 31  
32 32  
33 -
34 -
35 -
36 36  
37 37  )))
38 38  
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75 75  
76 76  * **To place a call to an outside phone number**:
77 77  ** Initiate a call
78 -** Dial 9 (to access the outside line)
76 +** Dial **9** (to access the outside line)
79 79  ** Dial the external phone number
80 80  ** Press Audio call.
81 81  
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99 99  
100 100  (% class="col-xs-12 col-sm-4" %)
101 101  (((
102 -[[Figure 2. Grandstream 3350 **Call screen**>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
100 +[[Figure 2. Grandstream 3350 **Call screen**>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="213" width="367"]]
103 103  )))
104 104  )))
105 105  
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111 111  (((
112 112  == Place Conference Calls ==
113 113  
112 +
114 114  (((
115 -**To initiate a conference call from the dial screen:**
116 -GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
114 +* **To initiate a conference call from the dial screen:** GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.Bring up the dial screen
115 +** Enter the first extension number then press on it on the left panel of the screen
116 +** The extension will be added to the dialing field and users can dial another number
117 +** When all extensions have been entered, press "Audio Call" or "Video Call"
117 117  
118 -* Bring up the dial screen
119 -* Enter the first extension number then press on it on the left panel of the screen
120 -* The extension will be added to the dialing field and users can dial another number
121 -* When all extensions have been entered, press "Audio Call" or "Video Call"
122 -
123 123  * **To initiate a conference call while on a phone call:**
124 124  ** When the phone is on the call screen, tap on the "Conference" button
125 125  ** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
... ... @@ -127,9 +127,14 @@
127 127  ** Tap the "Invite" button to add more members to the conference.
128 128  
129 129  * **To initiate a conference call from the conference soft key:**
130 -** Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
126 +** Bring up the dial screen.
127 +** Enter the first extension number then press on it on the left panel of the screen.
128 +** The extension will be added to the dialing field.
129 +** Enter other extensions until all are entered.
130 +** Press "Audio Call" or "Video Call" to begin the conference call.
131 131  
132 -=== Conference Call Management: ===
132 +(% class="wikigeneratedid" id="HConferenceCallManagement:" %)
133 +**Conference Call Management:**
133 133  
134 134  * (((
135 135  **Attendee management**:
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153 153  
154 154  (% class="col-xs-12 col-sm-4" %)
155 155  (((
156 -[[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
157 +[[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="203" width="367"]]
157 157  
158 158  
159 -[[Figure 3.Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
160 +[[Figure 3.Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
160 160  )))
161 161  )))
162 162  
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188 188  
189 189  (% class="col-xs-12 col-sm-4" %)
190 190  (((
191 -[[Figure 4 Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
192 +[[Figure 4 Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
192 192  
193 -[[Figure 5. Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
194 +[[Figure 5. Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
194 194  )))
195 195  )))
196 196  
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223 223  
224 224  (% class="col-xs-12 col-sm-4" %)
225 225  (((
226 -[[Figure . Grandstream EASD Directory >>image:GS-LDAP-cropped.jpg||alt="Grandstream directory" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="204" width="360"]]
227 +[[Figure . Grandstream EASD Directory >>image:GS-LDAP-cropped.jpg||alt="Grandstream directory" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="208" width="367"]]
227 227  )))
228 228  )))
229 229  
... ... @@ -237,7 +237,7 @@
237 237  = Call Handling =
238 238  
239 239  
240 -* **To transfer a call **
241 +* **To transfer a call to another extension: **
241 241  ** **Blind transfer:**
242 242  *** While on a call, tap the **Transfer** button.
243 243  *** Select **Transfer** to bring up the transfer screen.
... ... @@ -245,16 +245,15 @@
245 245  *** Enter the extension.
246 246  *** Tap on the **Transfer** softkey.
247 247  *** The call will transfer to the extension and the phone system will hang up the call.
249 +** **Attended transfer**
250 +*** While on a call, tap the **Transfer** button.
251 +*** Select **Transfer** to bring up the transfer screen.
252 +*** Select the transfer mode (Blind is the default): change it to **Attended**
253 +*** Enter the transfer target extension and then press the **Transfer** soft key on the right.
248 248  
249 -* **Attended transfer**
250 -** While on a call, tap the **Transfer** button.
251 -** Select **Transfer** to bring up the transfer screen.
252 -** Select the transfer mode (Blind is the default): change it to **Attended**
253 -** Enter the transfer target extension and then press the **Transfer** soft key on the right.
254 -
255 -* **To transfer a call to voicemail**
255 +* **To transfer a call directly to voicemail**
256 256  ** (((
257 -Press Transfer and then press * and then enter the extension to go to directly to VM
257 +Press **Transfer** and then press * and then **enter the extension** to go to directly to voicemail. **IS THIS RIGHT???????????????????????**
258 258  )))
259 259  )))
260 260  
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262 262  
263 263  (% class="col-xs-12 col-sm-4" %)
264 264  (((
265 -[[Figure . Grandstream blind transfer screen. >>image:GS-blindTransfer.png||alt="Grandstream blind transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
265 +[[Figure . Grandstream blind transfer screen. >>image:GS-blindTransfer.png||alt="Grandstream blind transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
266 266  
267 -[[Figure . Grandstream attended transfer screen. >>image:GS-AttendedTransfer.png||alt="Grandstream attended transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
267 +[[Figure . Grandstream attended transfer screen. >>image:GS-AttendedTransfer.png||alt="Grandstream attended transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="210" width="367"]]
268 268  )))
269 269  )))
270 270  
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302 302  
303 303  * Tap the **Call History** softkey (bottom button) on the right side of the home screen.
304 304  * Initiate a call from the history by tapping the green call or video buttons.
305 +
306 +
307 +
308 +== Missed Calls ==
309 +
310 +* When there is a missed call, the display will show missed call dialog on the idle screen.
305 305  )))
306 306  
307 307  
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308 308  
309 309  (% class="col-xs-12 col-sm-4" %)
310 310  (((
311 -[[Figure . Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
317 +[[Figure . Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
312 312  )))
313 313  )))
314 314  
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326 326  ** Tap the DND icon to turn it on and off.
327 327  
328 328  * **Pressing the mute button on the right side of phone pad:**
329 -** During a call, will mute the microphone.
330 -** Off a call, will engage do not disturb for the phone.
335 +** During a call: will mute the microphone.
336 +** Off a call: will engage do not disturb for the phone.
331 331  
332 332  
333 333  )))
... ... @@ -336,7 +336,7 @@
336 336  
337 337  (% class="col-xs-12 col-sm-4" %)
338 338  (((
339 -[[Figure . Grandstream Do not disturb setting. >>image:GS-DND.png||alt="Grandstream Do not disturb mode" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="206" width="360"]]
345 +[[Figure . Grandstream Do not disturb setting. >>image:GS-DND.png||alt="Grandstream Do not disturb mode" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="210" width="367"]]
340 340  )))
341 341  )))
342 342  
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348 348  (((
349 349  = Voicemail =
350 350  
351 -* All voicemails will be sent to the email address of the user tied to the extension and then the voicemail will be deleted off the phone.
352 -* Voicemails will be sent to email as a .wav file.
357 +* All voicemails will be sent to the email address of the user tied to the extension.
358 +* The voicemail will be then deleted off the phone.
359 +* Voicemails will be sent to email as a .wav file which will need to be downloaded to the computer and opened in Apple Music.
353 353  * Voicemails can also be accessed through the Wave phone app, if using.
354 354  )))
355 355  
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357 357  
358 358  (% class="col-xs-12 col-sm-4" %)
359 359  (((
360 -[[Figure 2. >>image:GS-voicemail.png||alt="Grandstream voicemail screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
367 +[[Figure 2. >>image:GS-voicemail.png||alt="Grandstream voicemail screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
361 361  )))
362 362  )))
363 363  
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408 408  The Grandstream 3350 model can be connected to the door system to allow office staff and administrators to open the main building door, initiate calls with the visitors and get real time audio/video stream.
409 409  
410 410  
411 -* Press **Open **to open the door
412 -* Press **Answer** to answer the call
418 +* Press **Open **to open the door for visitors.
419 +* Press **Answer** to answer the call and speak to the visitor.
413 413  * Press **Reject** to deny access through the door.
414 414  )))
415 415  
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417 417  
418 418  (% class="col-xs-12 col-sm-4" %)
419 419  (((
420 -[[Figure . Grandstream doorbell system. >>image:GS-DoorSystem.png||alt="Grandstream Doorbell system screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="215" width="360"]]
427 +[[Figure . Grandstream doorbell system. >>image:GS-DoorSystem.png||alt="Grandstream Doorbell system screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="219" width="367"]]
421 421  )))
422 422  )))
423 423  
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