Skip to Content
Last modified by Christine Sklareski on 2025/08/13 16:06
From version 25.2
edited by Christine Sklareski
on 2025/05/22 15:08
Change comment: There is no comment for this version
To version 19.9
edited by Christine Sklareski
on 2025/05/22 10:31
Change comment: There is no comment for this version

Summary

Details

Page properties
Content
... ... @@ -3,7 +3,7 @@
3 3  (% class="col-xs-12 col-sm-8" %)
4 4  (((
5 5  (% class="wikigeneratedid" id="HPlacingCalls" %)
6 -This page provides basic instructions for using the Grandstream 3350 phones that are installed in the main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
6 +This page provides basic instructions for using the Grandstream 3350 phones that are installed in each main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
7 7  
8 8  
9 9  (% class="wikigeneratedid" %)
... ... @@ -10,30 +10,10 @@
10 10  [[image:GS-3350model.png||alt="Grandstream 3350 model" data-xwiki-image-style-border="true"]]
11 11  
12 12  
13 -Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
13 +Hardware:
14 14  
15 15  
16 -Things to note:
17 -
18 -* The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed. If pressed inadvertently, press the illuminated Speaker phone button at the lower right corner to hang up the call.
19 -* Swiping down from the top edge of the display will reveal the Status menu where the user can easily engage do not disturb and mute the microphone.
20 -
21 -**Home Screen:**
22 -
23 -The home screen displays **Tech-configured speed dials** on the left, topped by the **signed-in user's name and extension**. On the right, **Call**, **Contacts**, and **Call history** softkeys are shown from top to bottom.
24 -
25 -
26 -
27 -
28 -The home screen has two pages. Swipe left to view page 2. The available apps may be slightly different from the screenshot below. The Settings app is available to change ring tones and turn off tap sounds.
29 -
30 -[[Page 2 of the Grandstream home screen.>>image:GS-Home2.png||alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="197" width="360"]]
31 -
32 -
33 -
34 -
35 -
36 -
16 +* [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
37 37  )))
38 38  
39 39  
... ... @@ -52,7 +52,7 @@
52 52  (((
53 53  (% class="col-xs-12 col-sm-8" %)
54 54  (((
55 -= Place Calls =
35 += **Place Calls** =
56 56  
57 57  To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
58 58  
... ... @@ -60,9 +60,9 @@
60 60  
61 61  1. Pick up the handset
62 62  1. Press the Speaker button on the phone
63 -1. Press the Call button on the touchscreen
64 -1. Press a name in the Speed dial menu on the touchscreen or the button box
65 -1. Find a name in Contacts
43 +1. Press the Speaker button on the touchscreen
44 +1. Press a name in the Speed dial menu on the touchscreen
45 +1. Press a name on a button box
66 66  
67 67  == Place Calls ==
68 68  
... ... @@ -99,7 +99,7 @@
99 99  
100 100  (% class="col-xs-12 col-sm-4" %)
101 101  (((
102 -[[Figure 2. Grandstream 3350 **Call screen**>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
82 +[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
103 103  )))
104 104  )))
105 105  
... ... @@ -111,7 +111,7 @@
111 111  (((
112 112  == Place Conference Calls ==
113 113  
114 -(((
94 +* (((
115 115  **To initiate a conference call from the dial screen:**
116 116  GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
117 117  
... ... @@ -120,26 +120,24 @@
120 120  * The extension will be added to the dialing field and users can dial another number
121 121  * When all extensions have been entered, press "Audio Call" or "Video Call"
122 122  
123 -* **To initiate a conference call while on a phone call:**
124 -** When the phone is on the call screen, tap on the "Conference" button
125 -** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
126 -** After the call is established, the conference screen is brought up.
127 -** Tap the "Invite" button to add more members to the conference.
103 +**To initiate a conference call while on a phone call:**
128 128  
129 -* **To initiate a conference call from the conference soft key:**
130 -** Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
105 +* When the phone is on the call screen, tap on the "Conference" button
106 +* Enter the third-party number or choose an available number on the left menu from the call history or contacts.
107 +* After the call is established, the conference screen is brought up.
108 +* Tap the "Invite" button to add more members to the conference.
131 131  
132 -=== Conference Call Management: ===
110 +**To initiate a conference call from the conference soft key:**
133 133  
134 -* (((
135 -**Attendee management**:
112 +* Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
136 136  
137 -* **Remove a user from call:** Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
138 -* **Mute**: Tap the extension and then click the Mute button.
139 -* **Video on**: Tap the extension and tap the Video on button.
140 -)))
114 +**Conference Call Management:**
141 141  
142 -* **End a conference call:**
116 +* Individual management:
117 +** Remove a user from call: Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
118 +** Mute: Tap the extension and then click the Mute button.
119 +** Video on: Tap the extension and tap the Video on button.
120 +* End a conference call:
143 143  ** Tap the red handset button to end the call for everyone.
144 144  ** Individuals who disconnect from the call will exit but all other parties will remain.
145 145  
... ... @@ -173,10 +173,10 @@
173 173  
174 174  * **To answer a single incoming call**:
175 175  ** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
176 -** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to  the handset.
154 +** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset.
177 177  
178 178  * **To answer an incoming call during an active call:**
179 -** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If the ringing call is answered, the first call will automatically be put on hold.
157 +** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the call by audio, video or the new call can be declined. If answered, the first call will be put on hold.
180 180  **
181 181  * **To pick up a call ringing at another phone in your group**
182 182  **
... ... @@ -200,23 +200,22 @@
200 200  (((
201 201  (% class="col-xs-12 col-sm-8" %)
202 202  (((
203 -= Directory, Contacts list, and Button boxes =
181 += Directory, Speed Dials, Favorites, and Button Boxes =
204 204  
205 205  
206 -* **Finding EASD extensions in the directory**:
207 -** Tap the **User** icon on the right side of the home screen
208 -** In the left menu, tap **LDAP**
209 -** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
210 -** Tap the **green** **phone** icon to place a call.
211 -
212 -* **Frequently called contact list**:
213 -** Tap the **User** icon on the right side of the home screen
214 -** In the left menu, tap **LDAP**
215 -** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
216 -** Tap the **Download** button to save the extension to the contact list.
217 -** Find your downloaded contacts in the **Contacts** menu on the left side of the User screen.
218 -
219 -* **Button boxes**
184 +* Directory:
185 +** Tap the User icon on the right side of the home screen
186 +** In the left menu, tap LDAP
187 +** Tap the search bar at the top of the screen and use the on-screen keyboard to search for a user.
188 +** Tap the green phone icon to place a call.
189 +* Set speed dials:
190 +**
191 +* Favorites:
192 +** To add extensions to favorites:
193 +*** Tap the User icon on the right side of the home screen
194 +*** In the left menu, tap Favorites
195 +***
196 +* Button boxes
220 220  )))
221 221  
222 222  
... ... @@ -223,7 +223,7 @@
223 223  
224 224  (% class="col-xs-12 col-sm-4" %)
225 225  (((
226 -[[Figure . Grandstream EASD Directory >>image:GS-LDAP-cropped.jpg||alt="Grandstream directory" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="204" width="360"]]
203 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
227 227  )))
228 228  )))
229 229  
... ... @@ -237,22 +237,10 @@
237 237  = Call Handling =
238 238  
239 239  
240 -* **To transfer a call **
241 -** **Blind transfer:**
242 -*** While on a call, tap the **Transfer** button.
243 -*** Select **Transfer** to bring up the transfer screen.
244 -*** Select the transfer mode "**Blind**" (blind is the default)
245 -*** Enter the extension.
246 -*** Tap on the **Transfer** softkey.
247 -*** The call will transfer to the extension and the phone system will hang up the call.
248 -
249 -* **Attended transfer**
250 -** While on a call, tap the **Transfer** button.
251 -** Select **Transfer** to bring up the transfer screen.
252 -** Select the transfer mode (Blind is the default): change it to **Attended**
253 -** Enter the transfer target extension and then press the **Transfer** soft key on the right.
254 -
255 -* **To transfer a call to voicemail**
217 +* To transfer a call 
218 +** Blind transfer
219 +** Announced transfer
220 +* To transfer a call to voicemail
256 256  ** (((
257 257  Press Transfer and then press * and then enter the extension to go to directly to VM
258 258  )))
... ... @@ -262,9 +262,7 @@
262 262  
263 263  (% class="col-xs-12 col-sm-4" %)
264 264  (((
265 -[[Figure . Grandstream blind transfer screen. >>image:GS-blindTransfer.png||alt="Grandstream blind transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
266 -
267 -[[Figure . Grandstream attended transfer screen. >>image:GS-AttendedTransfer.png||alt="Grandstream attended transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
230 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
268 268  )))
269 269  )))
270 270  
... ... @@ -300,8 +300,9 @@
300 300  = Call History =
301 301  
302 302  
303 -* Tap the **Call History** softkey (bottom button) on the right side of the home screen.
304 -* Initiate a call from the history by tapping the green call or video buttons.
266 +* Find your call history
267 +* Manage call history
268 +* Place calls from call history
305 305  )))
306 306  
307 307  
... ... @@ -308,7 +308,7 @@
308 308  
309 309  (% class="col-xs-12 col-sm-4" %)
310 310  (((
311 -[[Figure . Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
275 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
312 312  )))
313 313  )))
314 314  
... ... @@ -318,18 +318,10 @@
318 318  (((
319 319  (% class="col-xs-12 col-sm-8" %)
320 320  (((
321 -= Availability State: Do Not Disturb =
285 += Availability States =
322 322  
323 323  
324 -* **When Do not disturb is engaged, incoming calls will be blocked for all accounts. **
325 -** To initiate do not disturb, touch and drag the status bar (top edge of the display) down on the home screen.
326 -** Tap the DND icon to turn it on and off.
327 -
328 -* **Pressing the mute button on the right side of phone pad:**
329 -** During a call, will mute the microphone.
330 -** Off a call, will engage do not disturb for the phone.
331 -
332 -
288 +* Change availability state when OOO or In Meeting
333 333  )))
334 334  
335 335  
... ... @@ -336,7 +336,7 @@
336 336  
337 337  (% class="col-xs-12 col-sm-4" %)
338 338  (((
339 -[[Figure . Grandstream Do not disturb setting. >>image:GS-DND.png||alt="Grandstream Do not disturb mode" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="206" width="360"]]
295 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
340 340  )))
341 341  )))
342 342  
... ... @@ -346,11 +346,14 @@
346 346  (((
347 347  (% class="col-xs-12 col-sm-8" %)
348 348  (((
349 -= Voicemail =
305 += Checking Voicemail =
350 350  
351 -* All voicemails will be sent to the email address of the user tied to the extension and then the voicemail will be deleted off the phone.
352 -* Voicemails will be sent to email as a .wav file.
353 -* Voicemails can also be accessed through the Wave phone app, if using.
307 +
308 +* To access your voicemail box
309 +* To access your voicemail from another extension within the district
310 +* To access your voicemail from off site
311 +* Voicemail indicator
312 +* Voicemail to email
354 354  )))
355 355  
356 356  
... ... @@ -357,7 +357,7 @@
357 357  
358 358  (% class="col-xs-12 col-sm-4" %)
359 359  (((
360 -[[Figure 2. >>image:GS-voicemail.png||alt="Grandstream voicemail screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
319 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
361 361  )))
362 362  )))
363 363  
... ... @@ -371,24 +371,15 @@
371 371  = Phone Settings =
372 372  
373 373  
374 -* **Adjust sounds and set ring tones:**
375 -** On the home screen, swipe to the second page and tap **Settings**.
376 -** Swipe up and tap on **Sound.**
377 -** In the sound settings, you can adjust ringer and alert volumes and select ring tones.
378 -** Disable touch sounds and tones in **Other Settings.**
379 -
380 -* **Disable Touch Tones (sounds when you're tapping on the screen or pressing buttons on the dial pad)**:
381 -** Tap the Home button
382 -** Swipe left to the second page and tap **Settings**
383 -** Swipe up and tap on **Sound**
384 -** Tap **Other Sounds**
385 -** Disable Touch sounds and Touch tone
386 -
387 -* **Adjust the Display:**
388 -** In **Settings, tap Display** to adjust the brightness level, screen timeout and font size.
333 +* Disable tap sounds
334 +* Adjust volume:
335 +** Ringer volume
336 +** Call volume
337 +** Mute calls
389 389  )))
390 390  
391 391  
341 +
392 392  (% class="col-xs-12 col-sm-4" %)
393 393  (((
394 394  [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
... ... @@ -405,12 +405,8 @@
405 405  (((
406 406  = Answering Doorbells =
407 407  
408 -The Grandstream 3350 model can be connected to the door system to allow office staff and administrators to open the main building door, initiate calls with the visitors and get real time audio/video stream.
409 409  
410 -
411 -* Press **Open **to open the door
412 -* Press **Answer** to answer the call
413 -* Press **Reject** to deny access through the door.
359 +Content 3
414 414  )))
415 415  
416 416  
... ... @@ -417,7 +417,7 @@
417 417  
418 418  (% class="col-xs-12 col-sm-4" %)
419 419  (((
420 -[[Figure . Grandstream doorbell system. >>image:GS-DoorSystem.png||alt="Grandstream Doorbell system screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="215" width="360"]]
366 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
421 421  )))
422 422  )))
423 423  
... ... @@ -443,22 +443,4 @@
443 443  )))
444 444  )))
445 445  
446 -----
447 -
448 -(% class="row" %)
449 -(((
450 -(% class="col-xs-12 col-sm-8" %)
451 -(((
452 -= Extra =
453 -
454 -* E:
455 -* E
456 -)))
457 -
458 -
459 -
460 -(% class="col-xs-12 col-sm-4" %)
461 -(((
462 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
463 -)))
464 -)))
392 +
GS-AttendedTransfer.png
Author
... ... @@ -1,1 +1,0 @@
1 -XWiki.christine_sklareskietownschoolsorg
Size
... ... @@ -1,1 +1,0 @@
1 -44.3 KB
Content
GS-CallHistory.png
Author
... ... @@ -1,1 +1,0 @@
1 -XWiki.christine_sklareskietownschoolsorg
Size
... ... @@ -1,1 +1,0 @@
1 -73.0 KB
Content
GS-DND.png
Author
... ... @@ -1,1 +1,0 @@
1 -XWiki.christine_sklareskietownschoolsorg
Size
... ... @@ -1,1 +1,0 @@
1 -71.5 KB
Content
GS-DoorSystem.png
Author
... ... @@ -1,1 +1,0 @@
1 -XWiki.christine_sklareskietownschoolsorg
Size
... ... @@ -1,1 +1,0 @@
1 -247.5 KB
Content
GS-Home2.png
Author
... ... @@ -1,1 +1,0 @@
1 -XWiki.christine_sklareskietownschoolsorg
Size
... ... @@ -1,1 +1,0 @@
1 -149.0 KB
Content
GS-LDAP-cropped.jpg
Author
... ... @@ -1,1 +1,0 @@
1 -XWiki.christine_sklareskietownschoolsorg
Size
... ... @@ -1,1 +1,0 @@
1 -950.8 KB
Content
GS-blindTransfer.png
Author
... ... @@ -1,1 +1,0 @@
1 -XWiki.christine_sklareskietownschoolsorg
Size
... ... @@ -1,1 +1,0 @@
1 -39.8 KB
Content
GS-voicemail.png
Author
... ... @@ -1,1 +1,0 @@
1 -XWiki.christine_sklareskietownschoolsorg
Size
... ... @@ -1,1 +1,0 @@
1 -70.3 KB
Content