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Last modified by Christine Sklareski on 2025/07/17 09:56
From version 24.4
edited by Christine Sklareski
on 2025/05/22 14:20
Change comment: There is no comment for this version
To version 27.14
edited by Christine Sklareski
on 2025/05/22 15:30
Change comment: There is no comment for this version

Summary

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Content
... ... @@ -16,22 +16,22 @@
16 16  Things to note:
17 17  
18 18  * The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed. If pressed inadvertently, press the illuminated Speaker phone button at the lower right corner to hang up the call.
19 +* Swiping down from the top edge of the display will reveal the Status menu where users can quickly engage "do not disturb" and also mute the microphone.
19 19  
20 -**Home Screen:**
21 21  
22 -The home screen displays **Tech-configured speed dials** on the left, topped by the **signed-in user's name and extension**. On the right, **Call**, **Contacts**, and **Call history** softkeys are shown from top to bottom.
22 +**Home screen of the touch display:**
23 23  
24 +The home screen displays **Tech-configured speed dials** on the left, topped by the **signed-in user's name and extension**. On the right, **Call**, **Contacts**, and **Call history** softkeys are shown from top to bottom. The home screen will also have access to Settings.
24 24  
25 25  
27 +[[Page 1 of the Grandstream home screen.>>image:GS-Home-1.png||alt="Grandstream home screen - page 1" data-xwiki-image-style-border="true" height="255" width="450"]]
26 26  
29 +
27 27  The home screen has two pages. Swipe left to view page 2. The available apps may be slightly different from the screenshot below. The Settings app is available to change ring tones and turn off tap sounds.
28 28  
29 -[[Page 2 of the Grandstream home screen.>>image:GS-Home2.png||alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="197" width="360"]]
32 +[[Page 2 of the Grandstream home screen.>>image:GS-Home2.png||alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="246" width="450"]]
30 30  
31 31  
32 -
33 -
34 -
35 35  
36 36  )))
37 37  
... ... @@ -110,14 +110,13 @@
110 110  (((
111 111  == Place Conference Calls ==
112 112  
113 +
113 113  (((
114 -**To initiate a conference call from the dial screen:**
115 -GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
115 +* **To initiate a conference call from the dial screen:** GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.Bring up the dial screen
116 +** Enter the first extension number then press on it on the left panel of the screen
117 +** The extension will be added to the dialing field and users can dial another number
118 +** When all extensions have been entered, press "Audio Call" or "Video Call"
116 116  
117 -* Bring up the dial screen
118 -* Enter the first extension number then press on it on the left panel of the screen
119 -* The extension will be added to the dialing field and users can dial another number
120 -* When all extensions have been entered, press "Audio Call" or "Video Call"
121 121  
122 122  * **To initiate a conference call while on a phone call:**
123 123  ** When the phone is on the call screen, tap on the "Conference" button
... ... @@ -125,9 +125,14 @@
125 125  ** After the call is established, the conference screen is brought up.
126 126  ** Tap the "Invite" button to add more members to the conference.
127 127  
127 +
128 128  * **To initiate a conference call from the conference soft key:**
129 -** Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
129 +** Bring up the dial screen
130 +** Enter the first extension number then press on it on the left panel of the screen
131 +** The extension will be added to the dialing field and another extension can entered
132 +** When all extensions have been entered, press "Audio Call" or "Video Call"
130 130  
134 +
131 131  === Conference Call Management: ===
132 132  
133 133  * (((
... ... @@ -236,7 +236,7 @@
236 236  = Call Handling =
237 237  
238 238  
239 -* **To transfer a call **
243 +* **To transfer a call to another extension: **
240 240  ** **Blind transfer:**
241 241  *** While on a call, tap the **Transfer** button.
242 242  *** Select **Transfer** to bring up the transfer screen.
... ... @@ -244,16 +244,15 @@
244 244  *** Enter the extension.
245 245  *** Tap on the **Transfer** softkey.
246 246  *** The call will transfer to the extension and the phone system will hang up the call.
251 +** **Attended transfer**
252 +*** While on a call, tap the **Transfer** button.
253 +*** Select **Transfer** to bring up the transfer screen.
254 +*** Select the transfer mode (Blind is the default): change it to **Attended**
255 +*** Enter the transfer target extension and then press the **Transfer** soft key on the right.
247 247  
248 -* **Attended transfer**
249 -** While on a call, tap the **Transfer** button.
250 -** Select **Transfer** to bring up the transfer screen.
251 -** Select the transfer mode (Blind is the default): change it to **Attended**
252 -** Enter the transfer target extension and then press the **Transfer** soft key on the right.
253 -
254 -* **To transfer a call to voicemail**
257 +* **To transfer a call directly to voicemail**
255 255  ** (((
256 -Press Transfer and then press * and then enter the extension to go to directly to VM
259 +Press **Transfer** and then press * and then **enter the extension** to go to directly to voicemail. **IS THIS RIGHT???????????????????????**
257 257  )))
258 258  )))
259 259  
... ... @@ -299,9 +299,8 @@
299 299  = Call History =
300 300  
301 301  
302 -* **View call history:**
303 -** Tap the **Call History** button on the right side of the home screen.
304 -** Initiate a call from the history by tapping the green call or video buttons.
305 +* Tap the **Call History** softkey (bottom button) on the right side of the home screen.
306 +* Initiate a call from the history by tapping the green call or video buttons.
305 305  )))
306 306  
307 307  
... ... @@ -318,10 +318,18 @@
318 318  (((
319 319  (% class="col-xs-12 col-sm-8" %)
320 320  (((
321 -= Availability States =
323 += Availability State: Do Not Disturb =
322 322  
323 323  
324 -* Change availability state when OOO or In Meeting
326 +* **When Do not disturb is engaged, incoming calls will be blocked for all accounts. **
327 +** To initiate do not disturb, touch and drag the status bar (top edge of the display) down on the home screen.
328 +** Tap the DND icon to turn it on and off.
329 +
330 +* **Pressing the mute button on the right side of phone pad:**
331 +** During a call, will mute the microphone.
332 +** Off a call, will engage do not disturb for the phone.
333 +
334 +
325 325  )))
326 326  
327 327  
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328 328  
329 329  (% class="col-xs-12 col-sm-4" %)
330 330  (((
331 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
341 +[[Figure . Grandstream Do not disturb setting. >>image:GS-DND.png||alt="Grandstream Do not disturb mode" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="206" width="360"]]
332 332  )))
333 333  )))
334 334  
... ... @@ -341,7 +341,8 @@
341 341  = Voicemail =
342 342  
343 343  * All voicemails will be sent to the email address of the user tied to the extension and then the voicemail will be deleted off the phone.
344 -* Voicemails will be sent to email as a .wav file and will open in the Apple Music app.
354 +* Voicemails will be sent to email as a .wav file.
355 +* Voicemails can also be accessed through the Wave phone app, if using.
345 345  )))
346 346  
347 347  
... ... @@ -362,19 +362,21 @@
362 362  = Phone Settings =
363 363  
364 364  
365 -* Disable tap and button sounds
366 -** On the home screen, swipe to the second page and tap **Settings**. Swipe up and tap on **Sound.**
367 -* Adjust ringer and alert volumes
368 -* Set ring tones
369 -* Disable touch sounds and tones in **Other Settings.**
370 -*
371 -* Touch Tones:
376 +* **Adjust sounds and set ring tones:**
377 +** On the home screen, swipe to the second page and tap **Settings**.
378 +** Swipe up and tap on **Sound.**
379 +** In the sound settings, you can adjust ringer and alert volumes and select ring tones.
380 +** Disable touch sounds and tones in **Other Settings.**
381 +
382 +* **Disable Touch Tones (sounds when you're tapping on the screen or pressing buttons on the dial pad)**:
372 372  ** Tap the Home button
373 -** Swipe left to the second page and tap Settings
374 -** Swipe up and tap on Sound
375 -** Tap Other Sounds
376 -**
377 -* Ring Tones
384 +** Swipe left to the second page and tap **Settings**
385 +** Swipe up and tap on **Sound**
386 +** Tap **Other Sounds**
387 +** Disable Touch sounds and Touch tone
388 +
389 +* **Adjust the Display:**
390 +** In **Settings, tap Display** to adjust the brightness level, screen timeout and font size.
378 378  )))
379 379  
380 380  
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394 394  (((
395 395  = Answering Doorbells =
396 396  
410 +The Grandstream 3350 model can be connected to the door system to allow office staff and administrators to open the main building door, initiate calls with the visitors and get real time audio/video stream.
397 397  
398 -Content 3
412 +
413 +* Press **Open **to open the door
414 +* Press **Answer** to answer the call
415 +* Press **Reject** to deny access through the door.
399 399  )))
400 400  
401 401  
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402 402  
403 403  (% class="col-xs-12 col-sm-4" %)
404 404  (((
405 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
422 +[[Figure . Grandstream doorbell system. >>image:GS-DoorSystem.png||alt="Grandstream Doorbell system screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="215" width="360"]]
406 406  )))
407 407  )))
408 408  
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