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Last modified by Christine Sklareski on 2025/08/13 16:06
From version 24.24
edited by Christine Sklareski
on 2025/05/22 15:07
Change comment: There is no comment for this version
To version 16.2
edited by Christine Sklareski
on 2025/05/21 10:41
Change comment: There is no comment for this version

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3 3  (% class="col-xs-12 col-sm-8" %)
4 4  (((
5 5  (% class="wikigeneratedid" id="HPlacingCalls" %)
6 -This page provides basic instructions for using the Grandstream 3350 phones that are installed in the main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
6 +
7 7  
8 +Hardware:
8 8  
9 -(% class="wikigeneratedid" %)
10 -[[image:GS-3350model.png||alt="Grandstream 3350 model" data-xwiki-image-style-border="true"]]
11 11  
12 -
13 -Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
14 -
15 -
16 -Things to note:
17 -
18 -* The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed. If pressed inadvertently, press the illuminated Speaker phone button at the lower right corner to hang up the call.
19 -* Swiping down from the top edge of the display will reveal the Status menu where the user can easily engage do not disturb and mute the microphone.
20 -
21 -
22 -**Home Screen:**
23 -
24 -The home screen displays **Tech-configured speed dials** on the left, topped by the **signed-in user's name and extension**. On the right, **Call**, **Contacts**, and **Call history** softkeys are shown from top to bottom.
25 -
26 -
27 -
28 -
29 -The home screen has two pages. Swipe left to view page 2. The available apps may be slightly different from the screenshot below. The Settings app is available to change ring tones and turn off tap sounds.
30 -
31 -[[Page 2 of the Grandstream home screen.>>image:GS-Home2.png||alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="197" width="360"]]
32 -
33 -
34 -
35 -
36 -
37 -
11 +* [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
38 38  )))
39 39  
40 40  
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53 53  (((
54 54  (% class="col-xs-12 col-sm-8" %)
55 55  (((
56 -= Place Calls =
30 += **Place Calls** =
57 57  
58 -To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
59 59  
60 -== Multiple ways to Initiate a call: ==
33 +== Initiate a call: ==
61 61  
62 62  1. Pick up the handset
63 63  1. Press the Speaker button on the phone
64 -1. Press the Call button on the touchscreen
65 -1. Press a name in the Speed dial menu on the touchscreen or the button box
66 -1. Find a name in Contacts
37 +1. Press the Speaker button on the touchscreen
38 +1. Press a name in the Speed dial menu on the touchscreen (speakerphone will engage if not using handset)
39 +1. Press a name on a button box (speakerphone will engage if not using handset)
67 67  
68 -== Place Calls ==
41 +== Place Ringing Calls ==
69 69  
70 70  * **Place a ringing call to an internal extension:**
71 71  ** Initiate a call
72 72  ** Use the keypad to enter the extension
73 -** Press Audio call or Video call. Please note: Video calls will only work on admin phone models. Classroom phone models do not have a camera.
74 -
75 -(% style="display:none" %)
76 -
46 +** Press Audio call or Video call.
47 +*** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
48 +*** Video calls will only work on admin phone models. Classroom phone models do not have a camera.
49 +** To disconnect the call, return the handset to the cradle.
50 +\\(% style="display:none" %)
77 77  * **To place a call to an outside phone number**:
78 78  ** Initiate a call
79 -** Dial 9 (to access the outside line)
80 -** Dial the external phone number
81 -** Press Audio call.
53 +** Use the keypad to press 9 (to access the outside line)
54 +** Use the keypad to enter the external phone number
55 +** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
56 +** To disconnect the call, return the handset to the cradle.
82 82  
83 83  == Place Emergency Calls ==
84 84  
85 85  * **To place an emergency 911 call:**
86 -** Initiate a call.
87 -** Dial 911 or 9911.
88 -** Press Audio call.
89 -
61 +** Pick up the handset or engage the speakerphone
62 +** Dial 911 or 9911 on the keypad.
63 +** Press Audio call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
64 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
65 +
90 90  * **To place an internal emergency call to alert the office of an issue:**
91 -** Initiate a call.
92 -** Dial your building's internal emergency extension.
93 -** Press Audio call.
67 +** Pick up the handset or engage the speakerphone
68 +** Dial your building's internal emergency extension on the keypad.
69 +** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
70 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
94 94  
95 95  (% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
96 96  
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100 100  
101 101  (% class="col-xs-12 col-sm-4" %)
102 102  (((
103 -[[Figure 2. Grandstream 3350 **Call screen**>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
80 +[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
104 104  )))
105 105  )))
106 106  
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112 112  (((
113 113  == Place Conference Calls ==
114 114  
115 -(((
116 -**To initiate a conference call from the dial screen:**
92 +* (((
93 +**To initiate a conference call:**
117 117  GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
118 118  
119 119  * Bring up the dial screen
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121 121  * The extension will be added to the dialing field and users can dial another number
122 122  * When all extensions have been entered, press "Audio Call" or "Video Call"
123 123  
124 -* **To initiate a conference call while on a phone call:**
125 -** When the phone is on the call screen, tap on the "Conference" button
126 -** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
127 -** After the call is established, the conference screen is brought up.
128 -** Tap the "Invite" button to add more members to the conference.
129 129  
130 -* **To initiate a conference call from the conference soft key:**
131 -** Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
132 132  
133 -=== Conference Call Management: ===
134 134  
135 -* (((
136 -**Attendee management**:
104 +**To initiate a conference call while on a phone call:**
137 137  
138 -* **Remove a user from call:** Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
139 -* **Mute**: Tap the extension and then click the Mute button.
140 -* **Video on**: Tap the extension and tap the Video on button.
106 +* When** **the phone is on the call screen, tap on the "Conference" button
107 +* Enter the third-party number or choose an available number on the left menu from the call history or contacts.
108 +* Tap the "Invite" button to add members to the conference.
109 +* A dial tone will be heard to start dialing a new number.
141 141  )))
142 142  
143 -* **End a conference call:**
144 -** Tap the red handset button to end the call for everyone.
145 -** Individuals who disconnect from the call will exit but all other parties will remain.
146 -
147 147  
148 148  )))
149 149  
150 -
151 -)))
152 152  
153 153  
154 -
155 155  (% class="col-xs-12 col-sm-4" %)
156 156  (((
157 157  [[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
158 158  
159 159  
160 -[[Figure 3.Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
122 +[[Figure 3. Invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
161 161  )))
162 162  )))
163 163  
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170 170  (((
171 171  = Answering Calls =
172 172  
173 -Caller ID will show who is calling.
174 174  
175 -* **To answer a single incoming call**:
176 -** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
177 -** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to  the handset.
178 -
179 -* **To answer an incoming call during an active call:**
180 -** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If the ringing call is answered, the first call will automatically be put on hold.
181 -**
182 -* **To pick up a call ringing at another phone in your group**
183 -**
184 -* **To send a ringing call to voicemail instead of answering**
185 -**
136 +* Call ID will show who is calling
137 +* To answer a ringing call
138 +* To answer a second simultaneous call
139 +* To pick up a call ringing at another phone in your group
140 +* To send a ringing call to voicemail instead of answering
186 186  )))
187 187  
188 188  
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189 189  
190 190  (% class="col-xs-12 col-sm-4" %)
191 191  (((
192 -[[Figure 4 Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
193 -
194 -[[Figure 5. Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
147 +[[Figure 1. >>image:SUA.png||alt="Apple System Settings Software Update Available screen" data-xwiki-image-style-alignment="end" height="295" width="357"]]
195 195  )))
196 196  )))
197 197  
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201 201  (((
202 202  (% class="col-xs-12 col-sm-8" %)
203 203  (((
204 -= Directory, Contacts list, and Button boxes =
157 += Directory, Speed Dials, Favorites, and Button Boxes =
205 205  
206 206  
207 -* **Finding EASD extensions in the directory**:
208 -** Tap the **User** icon on the right side of the home screen
209 -** In the left menu, tap **LDAP**
210 -** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
211 -** Tap the **green** **phone** icon to place a call.
212 -
213 -* **Frequently called contact list**:
214 -** Tap the **User** icon on the right side of the home screen
215 -** In the left menu, tap **LDAP**
216 -** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
217 -** Tap the **Download** button to save the extension to the contact list.
218 -** Find your downloaded contacts in the **Contacts** menu on the left side of the User screen.
219 -
220 -* **Button boxes**
160 +* Directory
161 +* Speed Dials
162 +* Favorites
163 +* Button boxes
221 221  )))
222 222  
223 223  
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224 224  
225 225  (% class="col-xs-12 col-sm-4" %)
226 226  (((
227 -[[Figure . Grandstream EASD Directory >>image:GS-LDAP-cropped.jpg||alt="Grandstream directory" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="204" width="360"]]
170 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
228 228  )))
229 229  )))
230 230  
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238 238  = Call Handling =
239 239  
240 240  
241 -* **To transfer a call **
242 -** **Blind transfer:**
243 -*** While on a call, tap the **Transfer** button.
244 -*** Select **Transfer** to bring up the transfer screen.
245 -*** Select the transfer mode "**Blind**" (blind is the default)
246 -*** Enter the extension.
247 -*** Tap on the **Transfer** softkey.
248 -*** The call will transfer to the extension and the phone system will hang up the call.
249 -
250 -* **Attended transfer**
251 -** While on a call, tap the **Transfer** button.
252 -** Select **Transfer** to bring up the transfer screen.
253 -** Select the transfer mode (Blind is the default): change it to **Attended**
254 -** Enter the transfer target extension and then press the **Transfer** soft key on the right.
255 -
256 -* **To transfer a call to voicemail**
184 +* To transfer a call 
185 +** Blind transfer
186 +** Announced transfer
187 +* To transfer a call to voicemail
257 257  ** (((
258 258  Press Transfer and then press * and then enter the extension to go to directly to VM
259 259  )))
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263 263  
264 264  (% class="col-xs-12 col-sm-4" %)
265 265  (((
266 -[[Figure . Grandstream blind transfer screen. >>image:GS-blindTransfer.png||alt="Grandstream blind transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
267 -
268 -[[Figure . Grandstream attended transfer screen. >>image:GS-AttendedTransfer.png||alt="Grandstream attended transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
197 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
269 269  )))
270 270  )))
271 271  
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301 301  = Call History =
302 302  
303 303  
304 -* Tap the **Call History** softkey (bottom button) on the right side of the home screen.
305 -* Initiate a call from the history by tapping the green call or video buttons.
233 +* Find your call history
234 +* Manage call history
235 +* Place calls from call history
306 306  )))
307 307  
308 308  
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309 309  
310 310  (% class="col-xs-12 col-sm-4" %)
311 311  (((
312 -[[Figure . Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
242 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
313 313  )))
314 314  )))
315 315  
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319 319  (((
320 320  (% class="col-xs-12 col-sm-8" %)
321 321  (((
322 -= Availability State: Do Not Disturb =
252 += Availability States =
323 323  
324 324  
325 -* **When Do not disturb is engaged, incoming calls will be blocked for all accounts. **
326 -** To initiate do not disturb, touch and drag the status bar (top edge of the display) down on the home screen.
327 -** Tap the DND icon to turn it on and off.
328 -
329 -
330 -* **Pressing the mute button on the right side of phone pad:**
331 -** During a call, will mute the microphone.
332 -** Off a call, will engage do not disturb for the phone.
333 -
334 -
255 +* Change availability state when OOO or In Meeting
335 335  )))
336 336  
337 337  
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338 338  
339 339  (% class="col-xs-12 col-sm-4" %)
340 340  (((
341 -[[Figure . Grandstream Do not disturb setting. >>image:GS-DND.png||alt="Grandstream Do not disturb mode" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="206" width="360"]]
262 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
342 342  )))
343 343  )))
344 344  
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348 348  (((
349 349  (% class="col-xs-12 col-sm-8" %)
350 350  (((
351 -= Voicemail =
272 += Checking Voicemail =
352 352  
353 -* All voicemails will be sent to the email address of the user tied to the extension and then the voicemail will be deleted off the phone.
354 -* Voicemails will be sent to email as a .wav file.
355 -* Voicemails can also be accessed through the Wave phone app, if using.
274 +
275 +* To access your voicemail box
276 +* To access your voicemail from another extension within the district
277 +* To access your voicemail from off site
278 +* Voicemail indicator
279 +* Voicemail to email
356 356  )))
357 357  
358 358  
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359 359  
360 360  (% class="col-xs-12 col-sm-4" %)
361 361  (((
362 -[[Figure 2. >>image:GS-voicemail.png||alt="Grandstream voicemail screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
286 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
363 363  )))
364 364  )))
365 365  
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373 373  = Phone Settings =
374 374  
375 375  
376 -* **Adjust sounds and set ring tones:**
377 -** On the home screen, swipe to the second page and tap **Settings**.
378 -** Swipe up and tap on **Sound.**
379 -** In the sound settings, you can adjust ringer and alert volumes and select ring tones.
380 -** Disable touch sounds and tones in **Other Settings.**
381 -
382 -
383 -* **Disable Touch Tones (sounds when you're tapping on the screen or pressing buttons on the dial pad)**:
384 -** Tap the Home button
385 -** Swipe left to the second page and tap **Settings**
386 -** Swipe up and tap on **Sound**
387 -** Tap **Other Sounds**
388 -** Disable Touch sounds and Touch tone
389 -
390 -
391 -* **Adjust the Display:**
392 -** In **Settings, tap Display** to adjust the brightness level, screen timeout and font size.
300 +* Disable tap sounds
301 +* Adjust volume:
302 +** Ringer volume
303 +** Call volume
304 +** Mute calls
393 393  )))
394 394  
395 395  
308 +
396 396  (% class="col-xs-12 col-sm-4" %)
397 397  (((
398 398  [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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409 409  (((
410 410  = Answering Doorbells =
411 411  
412 -The Grandstream 3350 model can be connected to the door system to allow office staff and administrators to open the main building door, initiate calls with the visitors and get real time audio/video stream.
413 413  
414 -
415 -* Press **Open **to open the door
416 -* Press **Answer** to answer the call
417 -* Press **Reject** to deny access through the door.
326 +Content 3
418 418  )))
419 419  
420 420  
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421 421  
422 422  (% class="col-xs-12 col-sm-4" %)
423 423  (((
424 -[[Figure . Grandstream doorbell system. >>image:GS-DoorSystem.png||alt="Grandstream Doorbell system screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="215" width="360"]]
333 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
425 425  )))
426 426  )))
427 427  
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447 447  )))
448 448  )))
449 449  
450 -----
451 -
452 -(% class="row" %)
453 -(((
454 -(% class="col-xs-12 col-sm-8" %)
455 -(((
456 -= Extra =
457 -
458 -* E:
459 -* E
460 -)))
461 -
462 -
463 -
464 -(% class="col-xs-12 col-sm-4" %)
465 -(((
466 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
467 -)))
468 -)))
359 +
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