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Last modified by Christine Sklareski on 2025/07/17 09:56
From version 24.1
edited by Christine Sklareski
on 2025/05/22 14:07
Change comment: There is no comment for this version
To version 23.21
edited by Christine Sklareski
on 2025/05/22 12:21
Change comment: There is no comment for this version

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3 3  (% class="col-xs-12 col-sm-8" %)
4 4  (((
5 5  (% class="wikigeneratedid" id="HPlacingCalls" %)
6 -This page provides basic instructions for using the Grandstream 3350 phones that are installed in the main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
6 +This page provides basic instructions for using the Grandstream 3350 phones that are installed in each main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
7 7  
8 8  
9 9  (% class="wikigeneratedid" %)
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15 15  
16 16  Things to note:
17 17  
18 -* The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed. If pressed inadvertently, press the illuminated Speaker phone button at the lower right corner to hang up the call.
18 +* The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed. If pressed inadvertently, press the illuminated Speaker phone button at the lower right corner.
19 19  
20 +
20 20  **Home Screen:**
21 21  
22 -The home screen displays **Tech-configured speed dials** on the left, topped by the **signed-in user's name and extension**. On the right, **Call**, **Contacts**, and **Call history** softkeys are shown from top to bottom.
23 +The home screen has speed dials set up on the left side. At the top of the speed dial list shows the name and extension user who is signed in to the phone. On the right side of the phone displays from top to bottom, the call softkey, contacts and call history.
23 23  
24 24  
25 25  
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59 59  
60 60  1. Pick up the handset
61 61  1. Press the Speaker button on the phone
62 -1. Press the Call button on the touchscreen
63 -1. Press a name in the Speed dial menu on the touchscreen or the button box
64 -1. Find a name in Contacts
63 +1. Press the Speaker button on the touchscreen
64 +1. Press a name in the Speed dial menu on the touchscreen
65 +1. Press a name on a button box
65 65  
66 66  == Place Calls ==
67 67  
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98 98  
99 99  (% class="col-xs-12 col-sm-4" %)
100 100  (((
101 -[[Figure 2. Grandstream 3350 **Call screen**>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
102 +[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
102 102  )))
103 103  )))
104 104  
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199 199  (((
200 200  (% class="col-xs-12 col-sm-8" %)
201 201  (((
202 -= Directory, Contacts list, and Button boxes =
203 += Directory, Speed Dials, Favorites, and Button Boxes =
203 203  
204 204  
205 -* **Finding EASD extensions in the directory**:
206 +* **Finding extensions in the Directory**:
206 206  ** Tap the **User** icon on the right side of the home screen
207 207  ** In the left menu, tap **LDAP**
208 208  ** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
209 209  ** Tap the **green** **phone** icon to place a call.
210 210  
212 +
211 211  * **Frequently called contact list**:
212 212  ** Tap the **User** icon on the right side of the home screen
213 213  ** In the left menu, tap **LDAP**
214 214  ** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
215 215  ** Tap the **Download** button to save the extension to the contact list.
216 -** Find your downloaded contacts in the **Contacts** menu on the left side of the User screen.
217 217  
219 +
218 218  * **Button boxes**
219 219  )))
220 220  
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222 222  
223 223  (% class="col-xs-12 col-sm-4" %)
224 224  (((
225 -[[Figure . Grandstream EASD Directory >>image:GS-LDAP-cropped.jpg||alt="Grandstream directory" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="204" width="360"]]
227 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
226 226  )))
227 227  )))
228 228  
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236 236  = Call Handling =
237 237  
238 238  
239 -* **To transfer a call **
240 -** **Blind transfer:**
241 -*** While on a call, tap the **Transfer** button.
242 -*** Select **Transfer** to bring up the transfer screen.
243 -*** Select the transfer mode "**Blind**" (blind is the default)
241 +* To transfer a call 
242 +** Blind transfer:
243 +*** While on a call, tap the Transfer button.
244 +*** Select Transfer to bring up the transfer screen.
245 +*** Select the transfer mode "Blind" or Attended" (blind is by default)
244 244  *** Enter the extension.
245 -*** Tap on the **Transfer** softkey.
247 +*** Tap on the Transfer softkey.
246 246  *** The call will transfer to the extension and the phone system will hang up the call.
247 -
248 -* **Attended transfer**
249 -** While on a call, tap the **Transfer** button.
250 -** Select **Transfer** to bring up the transfer screen.
251 -** Select the transfer mode (Blind is the default): change it to **Attended**
252 -** Enter the transfer target extension and then press the **Transfer** soft key on the right.
253 -
254 -* **To transfer a call to voicemail**
249 +** Announced transfer
250 +* To transfer a call to voicemail
255 255  ** (((
256 256  Press Transfer and then press * and then enter the extension to go to directly to VM
257 257  )))
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261 261  
262 262  (% class="col-xs-12 col-sm-4" %)
263 263  (((
264 -[[Figure . Grandstream blind transfer screen. >>image:GS-blindTransfer.png||alt="Grandstream blind transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
265 -
266 -[[Figure . Grandstream attended transfer screen. >>image:GS-AttendedTransfer.png||alt="Grandstream attended transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
260 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
267 267  )))
268 268  )))
269 269  
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299 299  = Call History =
300 300  
301 301  
302 -* **View call history:**
303 -** Tap the **Call History** button on the right side of the home screen.
296 +* **Find the call history:**
297 +** Tap the Call History button on the right menu of the home screen.
304 304  ** Initiate a call from the history by tapping the green call or video buttons.
305 305  )))
306 306  
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340 340  (((
341 341  = Checking Voicemail =
342 342  
343 -When there is a new voicemail, the Message Waiting Indication LED icon will blink in red on the upper right corner of the phone and an icon will appear in the status bar.
344 344  
345 -* To access your voicemail box:
346 -** Swipe to page 2 of the home screen and tap **Voicemail.**
347 -** **All accounts on the phone will ** and the number of voicemails will be displayed.
348 -** Tap on the **account** to dial into the voicemail box then follow the response to retrieve the voicemails.
349 -**
338 +* To access your voicemail box
350 350  * To access your voicemail from another extension within the district
351 351  * To access your voicemail from off site
352 352  * Voicemail indicator
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357 357  
358 358  (% class="col-xs-12 col-sm-4" %)
359 359  (((
360 -[[Figure 2. >>image:GS-voicemail.png||alt="Grandstream voicemail screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
349 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
361 361  )))
362 362  )))
363 363  
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371 371  = Phone Settings =
372 372  
373 373  
374 -* Disable tap and button sounds
375 -** On the home screen, swipe to the second page and tap **Settings**. Swipe up and tap on **Sound.**
376 -* Adjust ringer and alert volumes
377 -* Set ring tones
378 -* Disable touch sounds and tones in **Other Settings.**
363 +* Disable tap sounds
364 +* Adjust volume:
365 +** Ringer volume
366 +** Call volume
367 +** Mute calls
379 379  )))
380 380  
381 381  
371 +
382 382  (% class="col-xs-12 col-sm-4" %)
383 383  (((
384 384  [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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435 435  (((
436 436  (% class="col-xs-12 col-sm-8" %)
437 437  (((
438 -= Extra =
428 += Phone Settings =
439 439  
440 -* Touch Tones:
441 -** Tap the Home button
442 -** Swipe left to the second page and tap Settings
443 -** Swipe up and tap on Sound
444 -** Tap Other Sounds
445 -**
430 +
431 +* Touch Tones
446 446  * Ring Tones
447 447  )))
448 448  
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