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Last modified by Christine Sklareski on 2025/08/06 14:40
From version 23.9
edited by Christine Sklareski
on 2025/05/22 11:58
Change comment: There is no comment for this version
To version 24.7
edited by Christine Sklareski
on 2025/05/22 14:31
Change comment: There is no comment for this version

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3 3  (% class="col-xs-12 col-sm-8" %)
4 4  (((
5 5  (% class="wikigeneratedid" id="HPlacingCalls" %)
6 -This page provides basic instructions for using the Grandstream 3350 phones that are installed in each main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
6 +This page provides basic instructions for using the Grandstream 3350 phones that are installed in the main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
7 7  
8 8  
9 9  (% class="wikigeneratedid" %)
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15 15  
16 16  Things to note:
17 17  
18 -* The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed.
19 -*
18 +* The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed. If pressed inadvertently, press the illuminated Speaker phone button at the lower right corner to hang up the call.
19 +
20 +**Home Screen:**
21 +
22 +The home screen displays **Tech-configured speed dials** on the left, topped by the **signed-in user's name and extension**. On the right, **Call**, **Contacts**, and **Call history** softkeys are shown from top to bottom.
23 +
24 +
25 +
26 +
27 +The home screen has two pages. Swipe left to view page 2. The available apps may be slightly different from the screenshot below. The Settings app is available to change ring tones and turn off tap sounds.
28 +
29 +[[Page 2 of the Grandstream home screen.>>image:GS-Home2.png||alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="197" width="360"]]
30 +
31 +
32 +
33 +
34 +
35 +
20 20  )))
21 21  
22 22  
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43 43  
44 44  1. Pick up the handset
45 45  1. Press the Speaker button on the phone
46 -1. Press the Speaker button on the touchscreen
47 -1. Press a name in the Speed dial menu on the touchscreen
48 -1. Press a name on a button box
62 +1. Press the Call button on the touchscreen
63 +1. Press a name in the Speed dial menu on the touchscreen or the button box
64 +1. Find a name in Contacts
49 49  
50 50  == Place Calls ==
51 51  
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82 82  
83 83  (% class="col-xs-12 col-sm-4" %)
84 84  (((
85 -[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
101 +[[Figure 2. Grandstream 3350 **Call screen**>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
86 86  )))
87 87  )))
88 88  
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183 183  (((
184 184  (% class="col-xs-12 col-sm-8" %)
185 185  (((
186 -= Directory, Speed Dials, Favorites, and Button Boxes =
202 += Directory, Contacts list, and Button boxes =
187 187  
188 188  
189 -* **Finding extensions in the Directory**:
205 +* **Finding EASD extensions in the directory**:
190 190  ** Tap the **User** icon on the right side of the home screen
191 191  ** In the left menu, tap **LDAP**
192 -** Tap the search bar at the top of the screen and use the on-screen keyboard to search for a user.
193 -** Tap the green phone icon to place a call.
194 -**
195 -* **Set speed dials:**
196 -**
197 -* **Favorites**:
198 -** To add extensions to favorites:
199 -*** Tap the User icon on the right side of the home screen
200 -*** In the left menu, tap Favorites
201 -***
208 +** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
209 +** Tap the **green** **phone** icon to place a call.
210 +
211 +* **Frequently called contact list**:
212 +** Tap the **User** icon on the right side of the home screen
213 +** In the left menu, tap **LDAP**
214 +** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
215 +** Tap the **Download** button to save the extension to the contact list.
216 +** Find your downloaded contacts in the **Contacts** menu on the left side of the User screen.
217 +
202 202  * **Button boxes**
203 203  )))
204 204  
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206 206  
207 207  (% class="col-xs-12 col-sm-4" %)
208 208  (((
209 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
225 +[[Figure . Grandstream EASD Directory >>image:GS-LDAP-cropped.jpg||alt="Grandstream directory" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="204" width="360"]]
210 210  )))
211 211  )))
212 212  
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220 220  = Call Handling =
221 221  
222 222  
223 -* To transfer a call 
224 -** Blind transfer:
225 -*** While on a call, tap the Transfer button.
226 -*** Select Transfer to bring up the transfer screen.
227 -*** Select the transfer mode "Blind" or Attended" (blind is by default)
239 +* **To transfer a call **
240 +** **Blind transfer:**
241 +*** While on a call, tap the **Transfer** button.
242 +*** Select **Transfer** to bring up the transfer screen.
243 +*** Select the transfer mode "**Blind**" (blind is the default)
228 228  *** Enter the extension.
229 -*** Tap on the Transfer softkey.
245 +*** Tap on the **Transfer** softkey.
230 230  *** The call will transfer to the extension and the phone system will hang up the call.
231 -** Announced transfer
232 -* To transfer a call to voicemail
247 +
248 +* **Attended transfer**
249 +** While on a call, tap the **Transfer** button.
250 +** Select **Transfer** to bring up the transfer screen.
251 +** Select the transfer mode (Blind is the default): change it to **Attended**
252 +** Enter the transfer target extension and then press the **Transfer** soft key on the right.
253 +
254 +* **To transfer a call to voicemail**
233 233  ** (((
234 234  Press Transfer and then press * and then enter the extension to go to directly to VM
235 235  )))
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239 239  
240 240  (% class="col-xs-12 col-sm-4" %)
241 241  (((
242 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
264 +[[Figure . Grandstream blind transfer screen. >>image:GS-blindTransfer.png||alt="Grandstream blind transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
265 +
266 +[[Figure . Grandstream attended transfer screen. >>image:GS-AttendedTransfer.png||alt="Grandstream attended transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
243 243  )))
244 244  )))
245 245  
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275 275  = Call History =
276 276  
277 277  
278 -* **Find the call history:**
279 -** Tap the Call History button on the right menu of the home screen.
302 +* **View call history:**
303 +** Tap the **Call History** button on the right side of the home screen.
280 280  ** Initiate a call from the history by tapping the green call or video buttons.
281 281  )))
282 282  
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294 294  (((
295 295  (% class="col-xs-12 col-sm-8" %)
296 296  (((
297 -= Availability States =
321 += Availability State: Do Not Disturb =
298 298  
299 299  
300 -* Change availability state when OOO or In Meeting
324 +* When Do not disturb is on, incoming calls will be blocked for all accounts.
325 +* To initiate do not disturb, touch and drag the status bar (top edge of the display) down on the home screen.
326 +* Tap the DND icon to turn it on.
327 +*
301 301  )))
302 302  
303 303  
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304 304  
305 305  (% class="col-xs-12 col-sm-4" %)
306 306  (((
307 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
334 +[[Figure . Grandstream Do not disturb setting. >>image:GS-DND.png||alt="Grandstream Do not disturb mode" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="206" width="360"]]
308 308  )))
309 309  )))
310 310  
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314 314  (((
315 315  (% class="col-xs-12 col-sm-8" %)
316 316  (((
317 -= Checking Voicemail =
344 += Voicemail =
318 318  
319 -
320 -* To access your voicemail box
321 -* To access your voicemail from another extension within the district
322 -* To access your voicemail from off site
323 -* Voicemail indicator
324 -* Voicemail to email
346 +* All voicemails will be sent to the email address of the user tied to the extension and then the voicemail will be deleted off the phone.
347 +* Voicemails will be sent to email as a .wav file and will open in the Apple Music app.
348 +* Voicemails can also be accessed through the Wave phone app, if using.
349 +*
325 325  )))
326 326  
327 327  
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328 328  
329 329  (% class="col-xs-12 col-sm-4" %)
330 330  (((
331 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
356 +[[Figure 2. >>image:GS-voicemail.png||alt="Grandstream voicemail screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
332 332  )))
333 333  )))
334 334  
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342 342  = Phone Settings =
343 343  
344 344  
345 -* Disable tap sounds
346 -* Adjust volume:
347 -** Ringer volume
348 -** Call volume
349 -** Mute calls
370 +* Disable tap and button sounds
371 +** On the home screen, swipe to the second page and tap **Settings**. Swipe up and tap on **Sound.**
372 +* Adjust ringer and alert volumes
373 +* Set ring tones
374 +* Disable touch sounds and tones in **Other Settings.**
375 +*
376 +* Touch Tones:
377 +** Tap the Home button
378 +** Swipe left to the second page and tap Settings
379 +** Swipe up and tap on Sound
380 +** Tap Other Sounds
381 +**
382 +* Ring Tones
350 350  )))
351 351  
352 352  
353 -
354 354  (% class="col-xs-12 col-sm-4" %)
355 355  (((
356 356  [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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407 407  (((
408 408  (% class="col-xs-12 col-sm-8" %)
409 409  (((
410 -= Phone Settings =
442 += Extra =
411 411  
412 -
413 -* Touch Tones
414 -* Ring Tones
444 +* E:
445 +* E
415 415  )))
416 416  
417 417  
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