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Last modified by Christine Sklareski on 2025/07/17 09:56
From version 23.6
edited by Christine Sklareski
on 2025/05/22 11:50
Change comment: There is no comment for this version
To version 23.46
edited by Christine Sklareski
on 2025/05/22 13:40
Change comment: There is no comment for this version

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5 5  (% class="wikigeneratedid" id="HPlacingCalls" %)
6 -This page provides basic instructions for using the Grandstream 3350 phones that are installed in each main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
6 +This page provides basic instructions for using the Grandstream 3350 phones that are installed in the main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
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8 8  
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11 11  
12 12  
13 13  Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
14 +
15 +
16 +Things to note:
17 +
18 +* The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed. If pressed inadvertently, press the illuminated Speaker phone button at the lower right corner to hang up the call.
19 +
20 +**Home Screen:**
21 +
22 +The home screen displays **Tech-configured speed dials** on the left, topped by the **signed-in user's name and extension**. On the right, **Call**, **Contacts**, and **Call history** softkeys are shown from top to bottom.
23 +
24 +
25 +
26 +
27 +The home screen has two pages. Swipe left to view page 2. The available apps may be slightly different from the screenshot below. The Settings app is available to change ring tones and turn off tap sounds.
28 +
29 +[[Page 2 of the Grandstream home screen.>>image:GS-Home2.png||alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="197" width="360"]]
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31 +
32 +
33 +
34 +
35 +
14 14  )))
15 15  
16 16  
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37 37  
38 38  1. Pick up the handset
39 39  1. Press the Speaker button on the phone
40 -1. Press the Speaker button on the touchscreen
41 -1. Press a name in the Speed dial menu on the touchscreen
42 -1. Press a name on a button box
62 +1. Press the Call button on the touchscreen
63 +1. Press a name in the Speed dial menu on the touchscreen or the button box
64 +1. Find a name in Contacts
43 43  
44 44  == Place Calls ==
45 45  
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76 76  
77 77  (% class="col-xs-12 col-sm-4" %)
78 78  (((
79 -[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
101 +[[Figure 2. Grandstream 3350 **Call screen**>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
80 80  )))
81 81  )))
82 82  
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153 153  ** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to  the handset.
154 154  
155 155  * **To answer an incoming call during an active call:**
156 -** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If answered, the first call will automatically be put on hold.
178 +** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If the ringing call is answered, the first call will automatically be put on hold.
157 157  **
158 158  * **To pick up a call ringing at another phone in your group**
159 159  **
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177 177  (((
178 178  (% class="col-xs-12 col-sm-8" %)
179 179  (((
180 -= Directory, Speed Dials, Favorites, and Button Boxes =
202 += Directory, Contacts list, and Button boxes =
181 181  
182 182  
183 -* **Finding extensions in the Directory**:
205 +* **Finding extensions in the directory**:
184 184  ** Tap the **User** icon on the right side of the home screen
185 185  ** In the left menu, tap **LDAP**
186 -** Tap the search bar at the top of the screen and use the on-screen keyboard to search for a user.
187 -** Tap the green phone icon to place a call.
188 -**
189 -* **Set speed dials:**
190 -**
191 -* **Favorites**:
192 -** To add extensions to favorites:
193 -*** Tap the User icon on the right side of the home screen
194 -*** In the left menu, tap Favorites
195 -***
208 +** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
209 +** Tap the **green** **phone** icon to place a call.
210 +
211 +* **Frequently called contact list**:
212 +** Tap the **User** icon on the right side of the home screen
213 +** In the left menu, tap **LDAP**
214 +** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
215 +** Tap the **Download** button to save the extension to the contact list.
216 +
196 196  * **Button boxes**
197 197  )))
198 198  
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214 214  = Call Handling =
215 215  
216 216  
217 -* To transfer a call 
218 -** Blind transfer:
219 -*** While on a call, tap the Transfer button.
220 -*** Select Transfer to bring up the transfer screen.
221 -*** Select the transfer mode "Blind" or Attended" (blind is by default)
238 +* **To transfer a call **
239 +** **Blind transfer:**
240 +*** While on a call, tap the **Transfer** button.
241 +*** Select **Transfer** to bring up the transfer screen.
242 +*** Select the transfer mode "**Blind**" (blind is the default)
222 222  *** Enter the extension.
223 -*** Tap on the Transfer softkey.
244 +*** Tap on the **Transfer** softkey.
224 224  *** The call will transfer to the extension and the phone system will hang up the call.
225 -** Announced transfer
226 -* To transfer a call to voicemail
246 +** **Announced transfer**
247 +*** While on a call, tap the **Transfer** button.
248 +*** Select **Transfer** to bring up the transfer screen.
249 +*** Select the transfer mode (Blind is the default): change it to **Attended**
250 +*** Enter the transfer target extension and then press the **Transfer** soft key on the right.
251 +***
252 +* **To transfer a call to voicemail**
227 227  ** (((
228 228  Press Transfer and then press * and then enter the extension to go to directly to VM
229 229  )))
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269 269  = Call History =
270 270  
271 271  
272 -* **Find the call history:**
273 -** Tap the Call History button on the right menu of the home screen.
298 +* **View call history:**
299 +** Tap the **Call History** button on the right side of the home screen.
274 274  ** Initiate a call from the history by tapping the green call or video buttons.
275 -* Place calls from call history
276 276  )))
277 277  
278 278  
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311 311  (((
312 312  = Checking Voicemail =
313 313  
339 +When there is a new voicemail, the Message Waiting Indication LED icon will blink in red on the upper right corner of the phone and an icon will appear in the status bar.
314 314  
315 -* To access your voicemail box
341 +* To access your voicemail box:
342 +** Swipe to page 2 of the home screen and tap **Voicemail.**
343 +** **All accounts on the phone will ** and the number of voicemails will be displayed.
344 +** Tap on the **account** to dial into the voicemail box then follow the response to retrieve the voicemails.
345 +**
316 316  * To access your voicemail from another extension within the district
317 317  * To access your voicemail from off site
318 318  * Voicemail indicator
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323 323  
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325 325  (((
326 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
356 +[[Figure 2. >>image:GS-voicemail.png||alt="Grandstream voicemail screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
327 327  )))
328 328  )))
329 329  
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337 337  = Phone Settings =
338 338  
339 339  
340 -* Disable tap sounds
341 -* Adjust volume:
342 -** Ringer volume
343 -** Call volume
344 -** Mute calls
370 +* Disable tap and button sounds
371 +** On the home screen, swipe to the second page and tap **Settings**. Swipe up and tap on **Sound.**
372 +* Adjust ringer and alert volumes
373 +* Set ring tones
374 +* Disable touch sounds and tones in **Other Settings.**
345 345  )))
346 346  
347 347  
348 -
349 349  (% class="col-xs-12 col-sm-4" %)
350 350  (((
351 351  [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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402 402  (((
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404 404  (((
405 -= Phone Settings =
434 += Extra =
406 406  
407 -
408 -* Touch Tones
409 -* Ring Tones
436 +
410 410  )))
411 411  
412 412  
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