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Last modified by Christine Sklareski on 2025/08/22 07:59
From version 23.57
edited by Christine Sklareski
on 2025/05/22 14:06
Change comment: There is no comment for this version
To version 2.4
edited by Christine Sklareski
on 2025/05/16 14:16
Change comment: There is no comment for this version

Summary

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3 3  (% class="col-xs-12 col-sm-8" %)
4 4  (((
5 5  (% class="wikigeneratedid" id="HPlacingCalls" %)
6 -This page provides basic instructions for using the Grandstream 3350 phones that are installed in the main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
6 +
7 7  
8 8  
9 -(% class="wikigeneratedid" %)
10 -[[image:GS-3350model.png||alt="Grandstream 3350 model" data-xwiki-image-style-border="true"]]
11 -
12 -
13 -Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
14 -
15 -
16 -Things to note:
17 -
18 -* The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed. If pressed inadvertently, press the illuminated Speaker phone button at the lower right corner to hang up the call.
19 -
20 -**Home Screen:**
21 -
22 -The home screen displays **Tech-configured speed dials** on the left, topped by the **signed-in user's name and extension**. On the right, **Call**, **Contacts**, and **Call history** softkeys are shown from top to bottom.
23 -
24 -
25 -
26 -
27 -The home screen has two pages. Swipe left to view page 2. The available apps may be slightly different from the screenshot below. The Settings app is available to change ring tones and turn off tap sounds.
28 -
29 -[[Page 2 of the Grandstream home screen.>>image:GS-Home2.png||alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="197" width="360"]]
30 -
31 -
32 -
33 -
34 -
35 -
9 +Description area
36 36  )))
37 37  
38 38  
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51 51  (((
52 52  (% class="col-xs-12 col-sm-8" %)
53 53  (((
54 -= Place Calls =
28 += Placing Calls =
55 55  
56 -To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
57 57  
58 -== Multiple ways to Initiate a call: ==
59 -
60 -1. Pick up the handset
61 -1. Press the Speaker button on the phone
62 -1. Press the Call button on the touchscreen
63 -1. Press a name in the Speed dial menu on the touchscreen or the button box
64 -1. Find a name in Contacts
65 -
66 -== Place Calls ==
67 -
68 -* **Place a ringing call to an internal extension:**
69 -** Initiate a call
70 -** Use the keypad to enter the extension
71 -** Press Audio call or Video call. Please note: Video calls will only work on admin phone models. Classroom phone models do not have a camera.
72 -
73 -(% style="display:none" %)
74 -
75 -* **To place a call to an outside phone number**:
76 -** Initiate a call
77 -** Dial 9 (to access the outside line)
78 -** Dial the external phone number
79 -** Press Audio call.
80 -
81 -== Place Emergency Calls ==
82 -
83 -* **To place an emergency 911 call:**
84 -** Initiate a call.
85 -** Dial 911 or 9911.
86 -** Press Audio call.
87 -
88 -* **To place an internal emergency call to alert the office of an issue:**
89 -** Initiate a call.
90 -** Dial your building's internal emergency extension.
91 -** Press Audio call.
92 -
93 -(% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
94 -
31 +* To place a ringing call to another internal extension
32 +* To place a call to an outside phone number
33 +* To place an emergency 911 call
34 +* To place a conference call
95 95  )))
96 96  
97 97  
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98 98  
99 99  (% class="col-xs-12 col-sm-4" %)
100 100  (((
101 -[[Figure 2. Grandstream 3350 **Call screen**>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
41 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
102 102  )))
103 103  )))
104 104  
105 -----
106 106  
107 -(% class="row" %)
108 -(((
109 -(% class="col-xs-12 col-sm-8" %)
110 -(((
111 -== Place Conference Calls ==
112 112  
113 -(((
114 -**To initiate a conference call from the dial screen:**
115 -GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
116 -
117 -* Bring up the dial screen
118 -* Enter the first extension number then press on it on the left panel of the screen
119 -* The extension will be added to the dialing field and users can dial another number
120 -* When all extensions have been entered, press "Audio Call" or "Video Call"
121 -
122 -* **To initiate a conference call while on a phone call:**
123 -** When the phone is on the call screen, tap on the "Conference" button
124 -** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
125 -** After the call is established, the conference screen is brought up.
126 -** Tap the "Invite" button to add more members to the conference.
127 -
128 -* **To initiate a conference call from the conference soft key:**
129 -** Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
130 -
131 -=== Conference Call Management: ===
132 -
133 -* (((
134 -**Attendee management**:
135 -
136 -* **Remove a user from call:** Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
137 -* **Mute**: Tap the extension and then click the Mute button.
138 -* **Video on**: Tap the extension and tap the Video on button.
139 -)))
140 -
141 -* **End a conference call:**
142 -** Tap the red handset button to end the call for everyone.
143 -** Individuals who disconnect from the call will exit but all other parties will remain.
144 -
145 -
146 -)))
147 -
148 -
149 -)))
150 -
151 -
152 -
153 -(% class="col-xs-12 col-sm-4" %)
154 -(((
155 -[[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
156 -
157 -
158 -[[Figure 3.Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
159 -)))
160 -)))
161 -
162 -
163 163  ----
164 164  
165 165  (% class="row" %)
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168 168  (((
169 169  = Answering Calls =
170 170  
171 -Caller ID will show who is calling.
172 172  
173 -* **To answer a single incoming call**:
174 -** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
175 -** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to  the handset.
176 -
177 -* **To answer an incoming call during an active call:**
178 -** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If the ringing call is answered, the first call will automatically be put on hold.
179 -**
180 -* **To pick up a call ringing at another phone in your group**
181 -**
182 -* **To send a ringing call to voicemail instead of answering**
183 -**
56 +Content 2
184 184  )))
185 185  
186 186  
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187 187  
188 188  (% class="col-xs-12 col-sm-4" %)
189 189  (((
190 -[[Figure 4 Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
191 -
192 -[[Figure 5. Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
63 +[[Figure 1. >>image:SUA.png||alt="Apple System Settings Software Update Available screen" data-xwiki-image-style-alignment="end" height="295" width="357"]]
193 193  )))
194 194  )))
195 195  
196 -----
197 197  
198 -(% class="row" %)
199 -(((
200 -(% class="col-xs-12 col-sm-8" %)
201 -(((
202 -= Directory, Contacts list, and Button boxes =
203 -
204 -
205 -* **Finding EASD extensions in the directory**:
206 -** Tap the **User** icon on the right side of the home screen
207 -** In the left menu, tap **LDAP**
208 -** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
209 -** Tap the **green** **phone** icon to place a call.
210 -
211 -
212 -* **Frequently called contact list**:
213 -** Tap the **User** icon on the right side of the home screen
214 -** In the left menu, tap **LDAP**
215 -** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
216 -** Tap the **Download** button to save the extension to the contact list.
217 -** Find your downloaded contacts in the **Contacts** menu on the left side of the User screen.
218 -
219 -
220 -* **Button boxes**
221 -)))
222 -
223 -
224 -
225 -(% class="col-xs-12 col-sm-4" %)
226 -(((
227 -[[Figure . Grandstream EASD Directory >>image:GS-LDAP-cropped.jpg||alt="Grandstream directory" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="204" width="360"]]
228 -)))
229 -)))
230 -
231 -
232 232  ----
233 233  
234 234  (% class="row" %)
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238 238  = Call Handling =
239 239  
240 240  
241 -* **To transfer a call **
242 -** **Blind transfer:**
243 -*** While on a call, tap the **Transfer** button.
244 -*** Select **Transfer** to bring up the transfer screen.
245 -*** Select the transfer mode "**Blind**" (blind is the default)
246 -*** Enter the extension.
247 -*** Tap on the **Transfer** softkey.
248 -*** The call will transfer to the extension and the phone system will hang up the call.
249 -
250 -
251 -* **Attended transfer**
252 -** While on a call, tap the **Transfer** button.
253 -** Select **Transfer** to bring up the transfer screen.
254 -** Select the transfer mode (Blind is the default): change it to **Attended**
255 -** Enter the transfer target extension and then press the **Transfer** soft key on the right.
256 -
257 -
258 -* **To transfer a call to voicemail**
259 -** (((
260 -Press Transfer and then press * and then enter the extension to go to directly to VM
77 +Content 3
261 261  )))
262 -)))
263 263  
264 264  
265 265  
266 266  (% class="col-xs-12 col-sm-4" %)
267 267  (((
268 -[[Figure . Grandstream blind transfer screen. >>image:GS-blindTransfer.png||alt="Grandstream blind transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
269 -
270 -[[Figure . Grandstream attended transfer screen. >>image:GS-AttendedTransfer.png||alt="Grandstream attended transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
84 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
271 271  )))
272 272  )))
273 273  
274 274  
89 +
275 275  ----
276 276  
277 277  (% class="row" %)
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278 278  (((
279 279  (% class="col-xs-12 col-sm-8" %)
280 280  (((
281 -= Pick up groups / Hunt groups / Monitored Extensions =
96 += Voicemail and Auto Attendant =
282 282  
283 283  
284 -* Pick up groups
285 -* Hunt groups
286 -* Monitored extensions
99 +Content 3
287 287  )))
288 288  
289 289  
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294 294  )))
295 295  )))
296 296  
297 -----
298 298  
299 -(% class="row" %)
300 -(((
301 -(% class="col-xs-12 col-sm-8" %)
302 -(((
303 -= Call History =
304 -
305 -
306 -* **View call history:**
307 -** Tap the **Call History** button on the right side of the home screen.
308 -** Initiate a call from the history by tapping the green call or video buttons.
309 -)))
310 -
311 -
312 -
313 -(% class="col-xs-12 col-sm-4" %)
314 -(((
315 -[[Figure . Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
316 -)))
317 -)))
318 -
319 319  ----
320 320  
321 321  (% class="row" %)
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322 322  (((
323 323  (% class="col-xs-12 col-sm-8" %)
324 324  (((
325 -= Availability States =
117 += Doorbells =
326 326  
327 327  
328 -* Change availability state when OOO or In Meeting
120 +Content 3
329 329  )))
330 330  
331 331  
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336 336  )))
337 337  )))
338 338  
339 -----
340 340  
341 -(% class="row" %)
342 -(((
343 -(% class="col-xs-12 col-sm-8" %)
344 -(((
345 -= Checking Voicemail =
346 346  
347 -When there is a new voicemail, the Message Waiting Indication LED icon will blink in red on the upper right corner of the phone and an icon will appear in the status bar.
348 -
349 -* To access your voicemail box:
350 -** Swipe to page 2 of the home screen and tap **Voicemail.**
351 -** **All accounts on the phone will ** and the number of voicemails will be displayed.
352 -** Tap on the **account** to dial into the voicemail box then follow the response to retrieve the voicemails.
353 -**
354 -* To access your voicemail from another extension within the district
355 -* To access your voicemail from off site
356 -* Voicemail indicator
357 -* Voicemail to email
358 -)))
359 -
360 -
361 -
362 -(% class="col-xs-12 col-sm-4" %)
363 -(((
364 -[[Figure 2. >>image:GS-voicemail.png||alt="Grandstream voicemail screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
365 -)))
366 -)))
367 -
368 -
369 369  ----
370 370  
371 371  (% class="row" %)
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375 375  = Phone Settings =
376 376  
377 377  
378 -* Disable tap and button sounds
379 -** On the home screen, swipe to the second page and tap **Settings**. Swipe up and tap on **Sound.**
380 -* Adjust ringer and alert volumes
381 -* Set ring tones
382 -* Disable touch sounds and tones in **Other Settings.**
383 -)))
384 -
385 -
386 -(% class="col-xs-12 col-sm-4" %)
387 -(((
388 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
389 -)))
390 -)))
391 -
392 -
393 -
394 -----
395 -
396 -(% class="row" %)
397 -(((
398 -(% class="col-xs-12 col-sm-8" %)
399 -(((
400 -= Answering Doorbells =
401 -
402 -
403 403  Content 3
404 404  )))
405 405  
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418 418  (((
419 419  (% class="col-xs-12 col-sm-8" %)
420 420  (((
421 -= All Call and Paging/Intercom =
160 += Section 3 =
422 422  
423 423  
424 -* Page within school
425 -* Page between buildings
163 +Content 3
426 426  )))
427 427  
428 428  
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433 433  )))
434 434  )))
435 435  
436 -----
437 -
438 -(% class="row" %)
439 -(((
440 -(% class="col-xs-12 col-sm-8" %)
441 -(((
442 -= Extra =
443 -
444 -* Touch Tones:
445 -** Tap the Home button
446 -** Swipe left to the second page and tap Settings
447 -** Swipe up and tap on Sound
448 -** Tap Other Sounds
449 -**
450 -* Ring Tones
451 -)))
452 -
453 -
454 -
455 -(% class="col-xs-12 col-sm-4" %)
456 -(((
457 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
458 -)))
459 -)))
174 +
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