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Last modified by Christine Sklareski on 2025/07/17 09:56
From version 23.56
edited by Christine Sklareski
on 2025/05/22 13:58
Change comment: There is no comment for this version
To version 23.20
edited by Christine Sklareski
on 2025/05/22 12:21
Change comment: There is no comment for this version

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3 3  (% class="col-xs-12 col-sm-8" %)
4 4  (((
5 5  (% class="wikigeneratedid" id="HPlacingCalls" %)
6 -This page provides basic instructions for using the Grandstream 3350 phones that are installed in the main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
6 +This page provides basic instructions for using the Grandstream 3350 phones that are installed in each main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
7 7  
8 8  
9 9  (% class="wikigeneratedid" %)
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15 15  
16 16  Things to note:
17 17  
18 -* The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed. If pressed inadvertently, press the illuminated Speaker phone button at the lower right corner to hang up the call.
18 +* The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed. If pressed inadvertently, press the illuminated Speaker phone button at the lower right corner.
19 19  
20 +
20 20  **Home Screen:**
21 21  
22 -The home screen displays **Tech-configured speed dials** on the left, topped by the **signed-in user's name and extension**. On the right, **Call**, **Contacts**, and **Call history** softkeys are shown from top to bottom.
23 +The home screen has speed dials set up on the left side. At the top of the speed dial list shows the user's name and extension who is signed in to the phone. On the right side of the phone displays from top to bottom, the call softkey, contacts and call history.
23 23  
24 24  
25 25  
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59 59  
60 60  1. Pick up the handset
61 61  1. Press the Speaker button on the phone
62 -1. Press the Call button on the touchscreen
63 -1. Press a name in the Speed dial menu on the touchscreen or the button box
64 -1. Find a name in Contacts
63 +1. Press the Speaker button on the touchscreen
64 +1. Press a name in the Speed dial menu on the touchscreen
65 +1. Press a name on a button box
65 65  
66 66  == Place Calls ==
67 67  
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98 98  
99 99  (% class="col-xs-12 col-sm-4" %)
100 100  (((
101 -[[Figure 2. Grandstream 3350 **Call screen**>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
102 +[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
102 102  )))
103 103  )))
104 104  
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199 199  (((
200 200  (% class="col-xs-12 col-sm-8" %)
201 201  (((
202 -= Directory, Contacts list, and Button boxes =
203 += Directory, Speed Dials, Favorites, and Button Boxes =
203 203  
204 204  
205 -* **Finding EASD extensions in the directory**:
206 +* **Finding extensions in the Directory**:
206 206  ** Tap the **User** icon on the right side of the home screen
207 207  ** In the left menu, tap **LDAP**
208 208  ** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
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214 214  ** In the left menu, tap **LDAP**
215 215  ** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
216 216  ** Tap the **Download** button to save the extension to the contact list.
217 -** Find your downloaded contacts in the **Contacts** menu on the left side of the User screen.
218 218  
219 219  
220 220  * **Button boxes**
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238 238  = Call Handling =
239 239  
240 240  
241 -* **To transfer a call **
242 -** **Blind transfer:**
243 -*** While on a call, tap the **Transfer** button.
244 -*** Select **Transfer** to bring up the transfer screen.
245 -*** Select the transfer mode "**Blind**" (blind is the default)
241 +* To transfer a call 
242 +** Blind transfer:
243 +*** While on a call, tap the Transfer button.
244 +*** Select Transfer to bring up the transfer screen.
245 +*** Select the transfer mode "Blind" or Attended" (blind is by default)
246 246  *** Enter the extension.
247 -*** Tap on the **Transfer** softkey.
247 +*** Tap on the Transfer softkey.
248 248  *** The call will transfer to the extension and the phone system will hang up the call.
249 -
250 -
251 -* **Attended transfer**
252 -** While on a call, tap the **Transfer** button.
253 -** Select **Transfer** to bring up the transfer screen.
254 -** Select the transfer mode (Blind is the default): change it to **Attended**
255 -** Enter the transfer target extension and then press the **Transfer** soft key on the right.
256 -
257 -
258 -* **To transfer a call to voicemail**
249 +** Announced transfer
250 +* To transfer a call to voicemail
259 259  ** (((
260 260  Press Transfer and then press * and then enter the extension to go to directly to VM
261 261  )))
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265 265  
266 266  (% class="col-xs-12 col-sm-4" %)
267 267  (((
268 -[[Figure . Grandstream blind transfer screen. >>image:GS-blindTransfer.png||alt="Grandstream blind transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
269 -
270 -[[Figure . Grandstream attended transfer screen. >>image:GS-AttendedTransfer.png||alt="Grandstream attended transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
260 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
271 271  )))
272 272  )))
273 273  
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303 303  = Call History =
304 304  
305 305  
306 -* **View call history:**
307 -** Tap the **Call History** button on the right side of the home screen.
296 +* **Find the call history:**
297 +** Tap the Call History button on the right menu of the home screen.
308 308  ** Initiate a call from the history by tapping the green call or video buttons.
309 309  )))
310 310  
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344 344  (((
345 345  = Checking Voicemail =
346 346  
347 -When there is a new voicemail, the Message Waiting Indication LED icon will blink in red on the upper right corner of the phone and an icon will appear in the status bar.
348 348  
349 -* To access your voicemail box:
350 -** Swipe to page 2 of the home screen and tap **Voicemail.**
351 -** **All accounts on the phone will ** and the number of voicemails will be displayed.
352 -** Tap on the **account** to dial into the voicemail box then follow the response to retrieve the voicemails.
353 -**
338 +* To access your voicemail box
354 354  * To access your voicemail from another extension within the district
355 355  * To access your voicemail from off site
356 356  * Voicemail indicator
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361 361  
362 362  (% class="col-xs-12 col-sm-4" %)
363 363  (((
364 -[[Figure 2. >>image:GS-voicemail.png||alt="Grandstream voicemail screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
349 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
365 365  )))
366 366  )))
367 367  
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375 375  = Phone Settings =
376 376  
377 377  
378 -* Disable tap and button sounds
379 -** On the home screen, swipe to the second page and tap **Settings**. Swipe up and tap on **Sound.**
380 -* Adjust ringer and alert volumes
381 -* Set ring tones
382 -* Disable touch sounds and tones in **Other Settings.**
363 +* Disable tap sounds
364 +* Adjust volume:
365 +** Ringer volume
366 +** Call volume
367 +** Mute calls
383 383  )))
384 384  
385 385  
371 +
386 386  (% class="col-xs-12 col-sm-4" %)
387 387  (((
388 388  [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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439 439  (((
440 440  (% class="col-xs-12 col-sm-8" %)
441 441  (((
442 -= Extra =
428 += Phone Settings =
443 443  
444 -
430 +
431 +* Touch Tones
432 +* Ring Tones
445 445  )))
446 446  
447 447  
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