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Last modified by Christine Sklareski on 2025/08/06 14:40
From version 23.54
edited by Christine Sklareski
on 2025/05/22 13:54
Change comment: There is no comment for this version
To version 21.2
edited by Christine Sklareski
on 2025/05/22 10:33
Change comment: There is no comment for this version

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3 3  (% class="col-xs-12 col-sm-8" %)
4 4  (((
5 5  (% class="wikigeneratedid" id="HPlacingCalls" %)
6 -This page provides basic instructions for using the Grandstream 3350 phones that are installed in the main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
6 +This page provides basic instructions for using the Grandstream 3350 phones that are installed in each main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
7 7  
8 8  
9 9  (% class="wikigeneratedid" %)
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11 11  
12 12  
13 13  Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
14 -
15 -
16 -Things to note:
17 -
18 -* The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed. If pressed inadvertently, press the illuminated Speaker phone button at the lower right corner to hang up the call.
19 -
20 -**Home Screen:**
21 -
22 -The home screen displays **Tech-configured speed dials** on the left, topped by the **signed-in user's name and extension**. On the right, **Call**, **Contacts**, and **Call history** softkeys are shown from top to bottom.
23 -
24 -
25 -
26 -
27 -The home screen has two pages. Swipe left to view page 2. The available apps may be slightly different from the screenshot below. The Settings app is available to change ring tones and turn off tap sounds.
28 -
29 -[[Page 2 of the Grandstream home screen.>>image:GS-Home2.png||alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="197" width="360"]]
30 -
31 -
32 -
33 -
34 -
35 -
36 36  )))
37 37  
38 38  
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51 51  (((
52 52  (% class="col-xs-12 col-sm-8" %)
53 53  (((
54 -= Place Calls =
32 += **Place Calls** =
55 55  
56 56  To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
57 57  
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59 59  
60 60  1. Pick up the handset
61 61  1. Press the Speaker button on the phone
62 -1. Press the Call button on the touchscreen
63 -1. Press a name in the Speed dial menu on the touchscreen or the button box
64 -1. Find a name in Contacts
40 +1. Press the Speaker button on the touchscreen
41 +1. Press a name in the Speed dial menu on the touchscreen
42 +1. Press a name on a button box
65 65  
66 66  == Place Calls ==
67 67  
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98 98  
99 99  (% class="col-xs-12 col-sm-4" %)
100 100  (((
101 -[[Figure 2. Grandstream 3350 **Call screen**>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
79 +[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
102 102  )))
103 103  )))
104 104  
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119 119  * The extension will be added to the dialing field and users can dial another number
120 120  * When all extensions have been entered, press "Audio Call" or "Video Call"
121 121  
100 +
101 +
102 +
122 122  * **To initiate a conference call while on a phone call:**
123 123  ** When the phone is on the call screen, tap on the "Conference" button
124 124  ** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
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125 125  ** After the call is established, the conference screen is brought up.
126 126  ** Tap the "Invite" button to add more members to the conference.
127 127  
109 +
128 128  * **To initiate a conference call from the conference soft key:**
129 129  ** Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
130 130  
131 -=== Conference Call Management: ===
113 +**Conference Call Management:**
132 132  
133 -* (((
134 -**Attendee management**:
115 +* Individual management:
116 +** Remove a user from call: Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
117 +** Mute: Tap the extension and then click the Mute button.
118 +** Video on: Tap the extension and tap the Video on button.
135 135  
136 -* **Remove a user from call:** Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
137 -* **Mute**: Tap the extension and then click the Mute button.
138 -* **Video on**: Tap the extension and tap the Video on button.
139 -)))
140 140  
141 -* **End a conference call:**
121 +* End a conference call:
142 142  ** Tap the red handset button to end the call for everyone.
143 143  ** Individuals who disconnect from the call will exit but all other parties will remain.
144 144  
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172 172  
173 173  * **To answer a single incoming call**:
174 174  ** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
175 -** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to  the handset.
155 +** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset.
176 176  
177 177  * **To answer an incoming call during an active call:**
178 -** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If the ringing call is answered, the first call will automatically be put on hold.
158 +** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the call by audio, video or the new call can be declined. If answered, the first call will be put on hold.
179 179  **
180 180  * **To pick up a call ringing at another phone in your group**
181 181  **
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199 199  (((
200 200  (% class="col-xs-12 col-sm-8" %)
201 201  (((
202 -= Directory, Contacts list, and Button boxes =
182 += Directory, Speed Dials, Favorites, and Button Boxes =
203 203  
204 204  
205 -* **Finding extensions in the directory**:
206 -** Tap the **User** icon on the right side of the home screen
207 -** In the left menu, tap **LDAP**
208 -** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
209 -** Tap the **green** **phone** icon to place a call.
210 -
211 -* **Frequently called contact list**:
212 -** Tap the **User** icon on the right side of the home screen
213 -** In the left menu, tap **LDAP**
214 -** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
215 -** Tap the **Download** button to save the extension to the contact list.
216 -** Find your downloaded contacts in the **Contacts** menu on the left side of the User screen.
217 -
218 -* **Button boxes**
185 +* Directory:
186 +** Tap the User icon on the right side of the home screen
187 +** In the left menu, tap LDAP
188 +** Tap the search bar at the top of the screen and use the on-screen keyboard to search for a user.
189 +** Tap the green phone icon to place a call.
190 +* Set speed dials:
191 +**
192 +* Favorites:
193 +** To add extensions to favorites:
194 +*** Tap the User icon on the right side of the home screen
195 +*** In the left menu, tap Favorites
196 +***
197 +* Button boxes
219 219  )))
220 220  
221 221  
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236 236  = Call Handling =
237 237  
238 238  
239 -* **To transfer a call **
240 -** **Blind transfer:**
241 -*** While on a call, tap the **Transfer** button.
242 -*** Select **Transfer** to bring up the transfer screen.
243 -*** Select the transfer mode "**Blind**" (blind is the default)
244 -*** Enter the extension.
245 -*** Tap on the **Transfer** softkey.
246 -*** The call will transfer to the extension and the phone system will hang up the call.
247 -
248 -
249 -* **Attended transfer**
250 -** While on a call, tap the **Transfer** button.
251 -** Select **Transfer** to bring up the transfer screen.
252 -** Select the transfer mode (Blind is the default): change it to **Attended**
253 -** Enter the transfer target extension and then press the **Transfer** soft key on the right.
254 -
255 -
256 -* **To transfer a call to voicemail**
218 +* To transfer a call 
219 +** Blind transfer
220 +** Announced transfer
221 +* To transfer a call to voicemail
257 257  ** (((
258 258  Press Transfer and then press * and then enter the extension to go to directly to VM
259 259  )))
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263 263  
264 264  (% class="col-xs-12 col-sm-4" %)
265 265  (((
266 -[[Figure . Grandstream blind transfer screen. >>image:GS-blindTransfer.png||alt="Grandstream blind transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
267 -
268 -[[Figure . Grandstream attended transfer screen. >>image:GS-AttendedTransfer.png||alt="Grandstream attended transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
231 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
269 269  )))
270 270  )))
271 271  
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301 301  = Call History =
302 302  
303 303  
304 -* **View call history:**
305 -** Tap the **Call History** button on the right side of the home screen.
306 -** Initiate a call from the history by tapping the green call or video buttons.
267 +* Find your call history
268 +* Manage call history
269 +* Place calls from call history
307 307  )))
308 308  
309 309  
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310 310  
311 311  (% class="col-xs-12 col-sm-4" %)
312 312  (((
313 -[[Figure . Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
276 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
314 314  )))
315 315  )))
316 316  
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342 342  (((
343 343  = Checking Voicemail =
344 344  
345 -When there is a new voicemail, the Message Waiting Indication LED icon will blink in red on the upper right corner of the phone and an icon will appear in the status bar.
346 346  
347 -* To access your voicemail box:
348 -** Swipe to page 2 of the home screen and tap **Voicemail.**
349 -** **All accounts on the phone will ** and the number of voicemails will be displayed.
350 -** Tap on the **account** to dial into the voicemail box then follow the response to retrieve the voicemails.
351 -**
309 +* To access your voicemail box
352 352  * To access your voicemail from another extension within the district
353 353  * To access your voicemail from off site
354 354  * Voicemail indicator
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359 359  
360 360  (% class="col-xs-12 col-sm-4" %)
361 361  (((
362 -[[Figure 2. >>image:GS-voicemail.png||alt="Grandstream voicemail screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
320 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
363 363  )))
364 364  )))
365 365  
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373 373  = Phone Settings =
374 374  
375 375  
376 -* Disable tap and button sounds
377 -** On the home screen, swipe to the second page and tap **Settings**. Swipe up and tap on **Sound.**
378 -* Adjust ringer and alert volumes
379 -* Set ring tones
380 -* Disable touch sounds and tones in **Other Settings.**
334 +* Disable tap sounds
335 +* Adjust volume:
336 +** Ringer volume
337 +** Call volume
338 +** Mute calls
381 381  )))
382 382  
383 383  
342 +
384 384  (% class="col-xs-12 col-sm-4" %)
385 385  (((
386 386  [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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431 431  )))
432 432  )))
433 433  
434 -----
435 -
436 -(% class="row" %)
437 -(((
438 -(% class="col-xs-12 col-sm-8" %)
439 -(((
440 -= Extra =
441 -
442 442  
443 -)))
444 -
445 -
446 -
447 -(% class="col-xs-12 col-sm-4" %)
448 -(((
449 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
450 -)))
451 -)))
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