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Last modified by Christine Sklareski on 2025/08/13 16:06
From version 23.53
edited by Christine Sklareski
on 2025/05/22 13:54
Change comment: There is no comment for this version
To version 11.4
edited by Christine Sklareski
on 2025/05/16 15:57
Change comment: There is no comment for this version

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3 3  (% class="col-xs-12 col-sm-8" %)
4 4  (((
5 5  (% class="wikigeneratedid" id="HPlacingCalls" %)
6 -This page provides basic instructions for using the Grandstream 3350 phones that are installed in the main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
6 +
7 7  
8 +Hardware:
8 8  
9 -(% class="wikigeneratedid" %)
10 -[[image:GS-3350model.png||alt="Grandstream 3350 model" data-xwiki-image-style-border="true"]]
11 11  
12 -
13 -Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
14 -
15 -
16 -Things to note:
17 -
18 -* The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed. If pressed inadvertently, press the illuminated Speaker phone button at the lower right corner to hang up the call.
19 -
20 -**Home Screen:**
21 -
22 -The home screen displays **Tech-configured speed dials** on the left, topped by the **signed-in user's name and extension**. On the right, **Call**, **Contacts**, and **Call history** softkeys are shown from top to bottom.
23 -
24 -
25 -
26 -
27 -The home screen has two pages. Swipe left to view page 2. The available apps may be slightly different from the screenshot below. The Settings app is available to change ring tones and turn off tap sounds.
28 -
29 -[[Page 2 of the Grandstream home screen.>>image:GS-Home2.png||alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="197" width="360"]]
30 -
31 -
32 -
33 -
34 -
35 -
11 +* [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
36 36  )))
37 37  
38 38  
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51 51  (((
52 52  (% class="col-xs-12 col-sm-8" %)
53 53  (((
54 -= Place Calls =
30 += **Place Calls** =
55 55  
56 -To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
57 57  
58 -== Multiple ways to Initiate a call: ==
33 +== Ways to initiate a call: ==
59 59  
60 60  1. Pick up the handset
61 61  1. Press the Speaker button on the phone
62 -1. Press the Call button on the touchscreen
63 -1. Press a name in the Speed dial menu on the touchscreen or the button box
64 -1. Find a name in Contacts
37 +1. Press the Speaker button on the touchscreen
38 +1. Press a name from the Speed dial menu on the touchscreen
39 +1. Press a name on the button box
40 +
65 65  
66 -== Place Calls ==
42 +== Place Ringing Calls ==
67 67  
68 68  * **Place a ringing call to an internal extension:**
69 -** Initiate a call
70 -** Use the keypad to enter the extension
71 -** Press Audio call or Video call. Please note: Video calls will only work on admin phone models. Classroom phone models do not have a camera.
45 +** **Handset**:
46 +*** Pick up the handset
47 +*** Use the keypad to enter the extension
48 +*** Press Audio call or Video call.
49 +**** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
50 +**** Video calls will only work on admin phone models. Classroom phone models do not have a camera.
51 +*** To disconnect the call, return the handset to the cradle.
52 +** **Speakerphone:**
53 +*** Press the Dial/Send button or the Speaker button
54 +*** Use the keypad to enter the extension
55 +*** Press Audio call or Video call.
56 +**** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
57 +**** Video calls will only work on admin phone models. Classroom phone models do not have a camera.(% style="display:none" %)
58 +*** To disconnect the call, press the Speaker button.(% style="display:none" %)
72 72  
73 -(% style="display:none" %)
60 +* **To place a call to an outside phone number**
61 +** **Handset**:
62 +*** Pick up the handset
63 +*** Use the keypad to press 9 (to access the outside line)
64 +*** Use the keypad to enter the external phone number
65 +*** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
66 +*** To disconnect the call, return the handset to the cradle.
67 +** **Speakerphone:**
68 +*** Press the Dial/Send button or the Speaker button
69 +*** Use the keypad to press 9 (to access the outside line)
70 +*** Use the keypad to enter the external phone number
71 +*** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
72 +*** To disconnect the call, press the Speaker button.
73 +
74 74  
75 -* **To place a call to an outside phone number**:
76 -** Initiate a call
77 -** Dial 9 (to access the outside line)
78 -** Dial the external phone number
79 -** Press Audio call.
80 -
81 81  == Place Emergency Calls ==
82 82  
83 83  * **To place an emergency 911 call:**
84 -** Initiate a call.
85 -** Dial 911 or 9911.
86 -** Press Audio call.
87 -
78 +** Pick up the handset or engage the speakerphone
79 +** Dial 911 or 9911 on the keypad.
80 +** Press Audio call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
81 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
82 +
88 88  * **To place an internal emergency call to alert the office of an issue:**
89 -** Initiate a call.
90 -** Dial your building's internal emergency extension.
91 -** Press Audio call.
84 +** Pick up the handset or engage the speakerphone
85 +** Dial your building's internal emergency extension on the keypad.
86 +** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
87 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
92 92  
93 -(% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
94 -
95 -)))
96 -
97 -
98 -
99 -(% class="col-xs-12 col-sm-4" %)
100 -(((
101 -[[Figure 2. Grandstream 3350 **Call screen**>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
102 -)))
103 -)))
104 -
105 -----
106 -
107 -(% class="row" %)
108 -(((
109 -(% class="col-xs-12 col-sm-8" %)
110 -(((
111 111  == Place Conference Calls ==
112 112  
113 -(((
114 -**To initiate a conference call from the dial screen:**
115 -GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
116 -
117 -* Bring up the dial screen
118 -* Enter the first extension number then press on it on the left panel of the screen
119 -* The extension will be added to the dialing field and users can dial another number
120 -* When all extensions have been entered, press "Audio Call" or "Video Call"
121 -
122 -* **To initiate a conference call while on a phone call:**
123 -** When the phone is on the call screen, tap on the "Conference" button
124 -** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
125 -** After the call is established, the conference screen is brought up.
126 -** Tap the "Invite" button to add more members to the conference.
127 -
128 -* **To initiate a conference call from the conference soft key:**
129 -** Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
130 -
131 -=== Conference Call Management: ===
132 -
133 133  * (((
134 -**Attendee management**:
135 -
136 -* **Remove a user from call:** Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
137 -* **Mute**: Tap the extension and then click the Mute button.
138 -* **Video on**: Tap the extension and tap the Video on button.
92 +**To place a conference call**
139 139  )))
140 -
141 -* **End a conference call:**
142 -** Tap the red handset button to end the call for everyone.
143 -** Individuals who disconnect from the call will exit but all other parties will remain.
144 -
145 -
146 146  )))
147 147  
148 -
149 -)))
150 150  
151 151  
152 -
153 153  (% class="col-xs-12 col-sm-4" %)
154 154  (((
155 -[[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
156 -
157 -
158 -[[Figure 3.Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
100 +[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
159 159  )))
160 160  )))
161 161  
162 162  
105 +
163 163  ----
164 164  
165 165  (% class="row" %)
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168 168  (((
169 169  = Answering Calls =
170 170  
171 -Caller ID will show who is calling.
172 172  
173 -* **To answer a single incoming call**:
174 -** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
175 -** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to  the handset.
176 -
177 -* **To answer an incoming call during an active call:**
178 -** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If the ringing call is answered, the first call will automatically be put on hold.
179 -**
180 -* **To pick up a call ringing at another phone in your group**
181 -**
182 -* **To send a ringing call to voicemail instead of answering**
183 -**
115 +* Call ID will show who is calling
116 +* To answer a ringing call
117 +* To answer a second simultaneous call
118 +* To pick up a call ringing at another phone in your group
119 +* To send a ringing call to voicemail instead of answering
184 184  )))
185 185  
186 186  
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187 187  
188 188  (% class="col-xs-12 col-sm-4" %)
189 189  (((
190 -[[Figure 4 Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
191 -
192 -[[Figure 5. Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
126 +[[Figure 1. >>image:SUA.png||alt="Apple System Settings Software Update Available screen" data-xwiki-image-style-alignment="end" height="295" width="357"]]
193 193  )))
194 194  )))
195 195  
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199 199  (((
200 200  (% class="col-xs-12 col-sm-8" %)
201 201  (((
202 -= Directory, Contacts list, and Button boxes =
136 += Directory, Speed Dials, Favorites, and Button Boxes =
203 203  
204 204  
205 -* **Finding extensions in the directory**:
206 -** Tap the **User** icon on the right side of the home screen
207 -** In the left menu, tap **LDAP**
208 -** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
209 -** Tap the **green** **phone** icon to place a call.
210 -
211 -* **Frequently called contact list**:
212 -** Tap the **User** icon on the right side of the home screen
213 -** In the left menu, tap **LDAP**
214 -** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
215 -** Tap the **Download** button to save the extension to the contact list.
216 -** Find your downloaded contacts in the **Contacts** menu on the left side of the User screen.
217 -
218 -* **Button boxes**
139 +* Directory
140 +* Speed Dials
141 +* Favorites
142 +* Button boxes
219 219  )))
220 220  
221 221  
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236 236  = Call Handling =
237 237  
238 238  
239 -* **To transfer a call **
240 -** **Blind transfer:**
241 -*** While on a call, tap the **Transfer** button.
242 -*** Select **Transfer** to bring up the transfer screen.
243 -*** Select the transfer mode "**Blind**" (blind is the default)
244 -*** Enter the extension.
245 -*** Tap on the **Transfer** softkey.
246 -*** The call will transfer to the extension and the phone system will hang up the call.
247 -
248 -
249 -* **Attended transfer**
250 -** While on a call, tap the **Transfer** button.
251 -** Select **Transfer** to bring up the transfer screen.
252 -** Select the transfer mode (Blind is the default): change it to **Attended**
253 -** Enter the transfer target extension and then press the **Transfer** soft key on the right.
254 -
255 -
256 -* **To transfer a call to voicemail**
163 +* To transfer a call 
164 +** Blind transfer
165 +** Announced transfer
166 +* To transfer a call to voicemail
257 257  ** (((
258 258  Press Transfer and then press * and then enter the extension to go to directly to VM
259 259  )))
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263 263  
264 264  (% class="col-xs-12 col-sm-4" %)
265 265  (((
266 -[[Figure . Grandstream blind transfer screen. >>image:GS-blindTransfer.png||alt="Grandstream blind transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
267 -
268 -[[Figure . Grandstream blind transfer screen. >>image:GS-AttendedTransfer.png||alt="Grandstream attended transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
176 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
269 269  )))
270 270  )))
271 271  
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301 301  = Call History =
302 302  
303 303  
304 -* **View call history:**
305 -** Tap the **Call History** button on the right side of the home screen.
306 -** Initiate a call from the history by tapping the green call or video buttons.
212 +* Find your call history
213 +* Manage call history
214 +* Place calls from call history
307 307  )))
308 308  
309 309  
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310 310  
311 311  (% class="col-xs-12 col-sm-4" %)
312 312  (((
313 -[[Figure . Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
221 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
314 314  )))
315 315  )))
316 316  
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340 340  (((
341 341  (% class="col-xs-12 col-sm-8" %)
342 342  (((
343 -= Checking Voicemail =
251 += Voicemail =
344 344  
345 -When there is a new voicemail, the Message Waiting Indication LED icon will blink in red on the upper right corner of the phone and an icon will appear in the status bar.
346 346  
347 -* To access your voicemail box:
348 -** Swipe to page 2 of the home screen and tap **Voicemail.**
349 -** **All accounts on the phone will ** and the number of voicemails will be displayed.
350 -** Tap on the **account** to dial into the voicemail box then follow the response to retrieve the voicemails.
351 -**
254 +* To access your voicemail box
352 352  * To access your voicemail from another extension within the district
353 353  * To access your voicemail from off site
354 354  * Voicemail indicator
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359 359  
360 360  (% class="col-xs-12 col-sm-4" %)
361 361  (((
362 -[[Figure 2. >>image:GS-voicemail.png||alt="Grandstream voicemail screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
265 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
363 363  )))
364 364  )))
365 365  
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373 373  = Phone Settings =
374 374  
375 375  
376 -* Disable tap and button sounds
377 -** On the home screen, swipe to the second page and tap **Settings**. Swipe up and tap on **Sound.**
378 -* Adjust ringer and alert volumes
379 -* Set ring tones
380 -* Disable touch sounds and tones in **Other Settings.**
279 +* Disable tap sounds
280 +* Adjust volume:
281 +** Ringer volume
282 +** Call volume
283 +** Mute calls
381 381  )))
382 382  
383 383  
287 +
384 384  (% class="col-xs-12 col-sm-4" %)
385 385  (((
386 386  [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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395 395  (((
396 396  (% class="col-xs-12 col-sm-8" %)
397 397  (((
398 -= Answering Doorbells =
302 += Doorbells =
399 399  
400 400  
401 401  Content 3
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431 431  )))
432 432  )))
433 433  
434 -----
435 -
436 -(% class="row" %)
437 -(((
438 -(% class="col-xs-12 col-sm-8" %)
439 -(((
440 -= Extra =
441 -
442 442  
443 -)))
444 -
445 -
446 -
447 -(% class="col-xs-12 col-sm-4" %)
448 -(((
449 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
450 -)))
451 -)))
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