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Last modified by Christine Sklareski on 2025/08/13 16:06
From version 23.50
edited by Christine Sklareski
on 2025/05/22 13:51
Change comment: There is no comment for this version
To version 12.1
edited by Christine Sklareski
on 2025/05/16 16:00
Change comment: There is no comment for this version

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3 3  (% class="col-xs-12 col-sm-8" %)
4 4  (((
5 5  (% class="wikigeneratedid" id="HPlacingCalls" %)
6 -This page provides basic instructions for using the Grandstream 3350 phones that are installed in the main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
6 +
7 7  
8 +Hardware:
8 8  
9 -(% class="wikigeneratedid" %)
10 -[[image:GS-3350model.png||alt="Grandstream 3350 model" data-xwiki-image-style-border="true"]]
11 11  
12 -
13 -Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
14 -
15 -
16 -Things to note:
17 -
18 -* The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed. If pressed inadvertently, press the illuminated Speaker phone button at the lower right corner to hang up the call.
19 -
20 -
21 -**Home Screen:**
22 -
23 -The home screen displays **Tech-configured speed dials** on the left, topped by the **signed-in user's name and extension**. On the right, **Call**, **Contacts**, and **Call history** softkeys are shown from top to bottom.
24 -
25 -
26 -
27 -
28 -The home screen has two pages. Swipe left to view page 2. The available apps may be slightly different from the screenshot below. The Settings app is available to change ring tones and turn off tap sounds.
29 -
30 -[[Page 2 of the Grandstream home screen.>>image:GS-Home2.png||alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="197" width="360"]]
31 -
32 -
33 -
34 -
35 -
36 -
11 +* [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
37 37  )))
38 38  
39 39  
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52 52  (((
53 53  (% class="col-xs-12 col-sm-8" %)
54 54  (((
55 -= Place Calls =
30 += **Place Calls** =
56 56  
57 -To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
58 58  
59 -== Multiple ways to Initiate a call: ==
33 +== Initiate a call: ==
60 60  
61 61  1. Pick up the handset
62 62  1. Press the Speaker button on the phone
63 -1. Press the Call button on the touchscreen
64 -1. Press a name in the Speed dial menu on the touchscreen or the button box
65 -1. Find a name in Contacts
37 +1. Press the Speaker button on the touchscreen
38 +1. Press a name in the Speed dial menu on the touchscreen
39 +1. Press a name on a button box
40 +
66 66  
67 -== Place Calls ==
42 +== Place Ringing Calls ==
68 68  
69 69  * **Place a ringing call to an internal extension:**
70 -** Initiate a call
71 -** Use the keypad to enter the extension
72 -** Press Audio call or Video call. Please note: Video calls will only work on admin phone models. Classroom phone models do not have a camera.
45 +** **Handset**:
46 +*** Initiate a call
47 +*** Use the keypad to enter the extension
48 +*** Press Audio call or Video call.
49 +**** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
50 +**** Video calls will only work on admin phone models. Classroom phone models do not have a camera.
51 +*** To disconnect the call, return the handset to the cradle.
52 +** **Speakerphone:**
53 +*** Press the Dial/Send button or the Speaker button
54 +*** Use the keypad to enter the extension
55 +*** Press Audio call or Video call.
56 +**** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
57 +**** Video calls will only work on admin phone models. Classroom phone models do not have a camera.(% style="display:none" %)
58 +*** To disconnect the call, press the Speaker button.(% style="display:none" %)
73 73  
74 -(% style="display:none" %)
60 +* **To place a call to an outside phone number**
61 +** **Handset**:
62 +*** Pick up the handset
63 +*** Use the keypad to press 9 (to access the outside line)
64 +*** Use the keypad to enter the external phone number
65 +*** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
66 +*** To disconnect the call, return the handset to the cradle.
67 +** **Speakerphone:**
68 +*** Press the Dial/Send button or the Speaker button
69 +*** Use the keypad to press 9 (to access the outside line)
70 +*** Use the keypad to enter the external phone number
71 +*** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
72 +*** To disconnect the call, press the Speaker button.
73 +
75 75  
76 -* **To place a call to an outside phone number**:
77 -** Initiate a call
78 -** Dial 9 (to access the outside line)
79 -** Dial the external phone number
80 -** Press Audio call.
81 -
82 82  == Place Emergency Calls ==
83 83  
84 84  * **To place an emergency 911 call:**
85 -** Initiate a call.
86 -** Dial 911 or 9911.
87 -** Press Audio call.
88 -
78 +** Pick up the handset or engage the speakerphone
79 +** Dial 911 or 9911 on the keypad.
80 +** Press Audio call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
81 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
82 +
89 89  * **To place an internal emergency call to alert the office of an issue:**
90 -** Initiate a call.
91 -** Dial your building's internal emergency extension.
92 -** Press Audio call.
84 +** Pick up the handset or engage the speakerphone
85 +** Dial your building's internal emergency extension on the keypad.
86 +** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
87 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
93 93  
94 -(% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
95 -
96 -)))
97 -
98 -
99 -
100 -(% class="col-xs-12 col-sm-4" %)
101 -(((
102 -[[Figure 2. Grandstream 3350 **Call screen**>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
103 -)))
104 -)))
105 -
106 -----
107 -
108 -(% class="row" %)
109 -(((
110 -(% class="col-xs-12 col-sm-8" %)
111 -(((
112 112  == Place Conference Calls ==
113 113  
114 -(((
115 -**To initiate a conference call from the dial screen:**
116 -GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
117 -
118 -* Bring up the dial screen
119 -* Enter the first extension number then press on it on the left panel of the screen
120 -* The extension will be added to the dialing field and users can dial another number
121 -* When all extensions have been entered, press "Audio Call" or "Video Call"
122 -
123 -* **To initiate a conference call while on a phone call:**
124 -** When the phone is on the call screen, tap on the "Conference" button
125 -** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
126 -** After the call is established, the conference screen is brought up.
127 -** Tap the "Invite" button to add more members to the conference.
128 -
129 -* **To initiate a conference call from the conference soft key:**
130 -** Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
131 -
132 -=== Conference Call Management: ===
133 -
134 134  * (((
135 -**Attendee management**:
136 -
137 -* **Remove a user from call:** Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
138 -* **Mute**: Tap the extension and then click the Mute button.
139 -* **Video on**: Tap the extension and tap the Video on button.
92 +**To place a conference call**
140 140  )))
141 -
142 -* **End a conference call:**
143 -** Tap the red handset button to end the call for everyone.
144 -** Individuals who disconnect from the call will exit but all other parties will remain.
145 -
146 -
147 147  )))
148 148  
149 -
150 -)))
151 151  
152 152  
153 -
154 154  (% class="col-xs-12 col-sm-4" %)
155 155  (((
156 -[[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
157 -
158 -
159 -[[Figure 3.Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
100 +[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
160 160  )))
161 161  )))
162 162  
163 163  
105 +
164 164  ----
165 165  
166 166  (% class="row" %)
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169 169  (((
170 170  = Answering Calls =
171 171  
172 -Caller ID will show who is calling.
173 173  
174 -* **To answer a single incoming call**:
175 -** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
176 -** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to  the handset.
177 -
178 -* **To answer an incoming call during an active call:**
179 -** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If the ringing call is answered, the first call will automatically be put on hold.
180 -**
181 -* **To pick up a call ringing at another phone in your group**
182 -**
183 -* **To send a ringing call to voicemail instead of answering**
184 -**
115 +* Call ID will show who is calling
116 +* To answer a ringing call
117 +* To answer a second simultaneous call
118 +* To pick up a call ringing at another phone in your group
119 +* To send a ringing call to voicemail instead of answering
185 185  )))
186 186  
187 187  
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188 188  
189 189  (% class="col-xs-12 col-sm-4" %)
190 190  (((
191 -[[Figure 4 Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
192 -
193 -[[Figure 5. Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
126 +[[Figure 1. >>image:SUA.png||alt="Apple System Settings Software Update Available screen" data-xwiki-image-style-alignment="end" height="295" width="357"]]
194 194  )))
195 195  )))
196 196  
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200 200  (((
201 201  (% class="col-xs-12 col-sm-8" %)
202 202  (((
203 -= Directory, Contacts list, and Button boxes =
136 += Directory, Speed Dials, Favorites, and Button Boxes =
204 204  
205 205  
206 -* **Finding extensions in the directory**:
207 -** Tap the **User** icon on the right side of the home screen
208 -** In the left menu, tap **LDAP**
209 -** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
210 -** Tap the **green** **phone** icon to place a call.
211 -
212 -
213 -* **Frequently called contact list**:
214 -** Tap the **User** icon on the right side of the home screen
215 -** In the left menu, tap **LDAP**
216 -** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
217 -** Tap the **Download** button to save the extension to the contact list.
218 -** Find your downloaded contacts in the **Contacts** menu on the left side of the User screen.
219 -
220 -
221 -* **Button boxes**
139 +* Directory
140 +* Speed Dials
141 +* Favorites
142 +* Button boxes
222 222  )))
223 223  
224 224  
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239 239  = Call Handling =
240 240  
241 241  
242 -* **To transfer a call **
243 -** **Blind transfer:**
244 -*** While on a call, tap the **Transfer** button.
245 -*** Select **Transfer** to bring up the transfer screen.
246 -*** Select the transfer mode "**Blind**" (blind is the default)
247 -*** Enter the extension.
248 -*** Tap on the **Transfer** softkey.
249 -*** The call will transfer to the extension and the phone system will hang up the call.
250 -** **Attended transfer**
251 -*** While on a call, tap the **Transfer** button.
252 -*** Select **Transfer** to bring up the transfer screen.
253 -*** Select the transfer mode (Blind is the default): change it to **Attended**
254 -*** Enter the transfer target extension and then press the **Transfer** soft key on the right.
255 -***
256 -* **To transfer a call to voicemail**
163 +* To transfer a call 
164 +** Blind transfer
165 +** Announced transfer
166 +* To transfer a call to voicemail
257 257  ** (((
258 258  Press Transfer and then press * and then enter the extension to go to directly to VM
259 259  )))
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299 299  = Call History =
300 300  
301 301  
302 -* **View call history:**
303 -** Tap the **Call History** button on the right side of the home screen.
304 -** Initiate a call from the history by tapping the green call or video buttons.
212 +* Find your call history
213 +* Manage call history
214 +* Place calls from call history
305 305  )))
306 306  
307 307  
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308 308  
309 309  (% class="col-xs-12 col-sm-4" %)
310 310  (((
311 -[[Figure . Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
221 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
312 312  )))
313 313  )))
314 314  
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338 338  (((
339 339  (% class="col-xs-12 col-sm-8" %)
340 340  (((
341 -= Checking Voicemail =
251 += Voicemail =
342 342  
343 -When there is a new voicemail, the Message Waiting Indication LED icon will blink in red on the upper right corner of the phone and an icon will appear in the status bar.
344 344  
345 -* To access your voicemail box:
346 -** Swipe to page 2 of the home screen and tap **Voicemail.**
347 -** **All accounts on the phone will ** and the number of voicemails will be displayed.
348 -** Tap on the **account** to dial into the voicemail box then follow the response to retrieve the voicemails.
349 -**
254 +* To access your voicemail box
350 350  * To access your voicemail from another extension within the district
351 351  * To access your voicemail from off site
352 352  * Voicemail indicator
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357 357  
358 358  (% class="col-xs-12 col-sm-4" %)
359 359  (((
360 -[[Figure 2. >>image:GS-voicemail.png||alt="Grandstream voicemail screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
265 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
361 361  )))
362 362  )))
363 363  
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371 371  = Phone Settings =
372 372  
373 373  
374 -* Disable tap and button sounds
375 -** On the home screen, swipe to the second page and tap **Settings**. Swipe up and tap on **Sound.**
376 -* Adjust ringer and alert volumes
377 -* Set ring tones
378 -* Disable touch sounds and tones in **Other Settings.**
279 +* Disable tap sounds
280 +* Adjust volume:
281 +** Ringer volume
282 +** Call volume
283 +** Mute calls
379 379  )))
380 380  
381 381  
287 +
382 382  (% class="col-xs-12 col-sm-4" %)
383 383  (((
384 384  [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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393 393  (((
394 394  (% class="col-xs-12 col-sm-8" %)
395 395  (((
396 -= Answering Doorbells =
302 += Doorbells =
397 397  
398 398  
399 399  Content 3
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429 429  )))
430 430  )))
431 431  
432 -----
433 -
434 -(% class="row" %)
435 -(((
436 -(% class="col-xs-12 col-sm-8" %)
437 -(((
438 -= Extra =
439 -
440 440  
441 -)))
442 -
443 -
444 -
445 -(% class="col-xs-12 col-sm-4" %)
446 -(((
447 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
448 -)))
449 -)))
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