Changes for page Admin Phone Directions - GS3350 Model
Last modified by Christine Sklareski on 2025/07/17 09:56
From version 23.5
edited by Christine Sklareski
on 2025/05/22 11:41
on 2025/05/22 11:41
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To version 17.11
edited by Christine Sklareski
on 2025/05/21 15:47
on 2025/05/21 15:47
Change comment:
There is no comment for this version
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... ... @@ -3,14 +3,12 @@ 3 3 (% class="col-xs-12 col-sm-8" %) 4 4 ((( 5 5 (% class="wikigeneratedid" id="HPlacingCalls" %) 6 - Thispage provides basic instructions for using the Grandstream 3350 phones that are installed in each main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.6 + 7 7 8 +Hardware: 8 8 9 -(% class="wikigeneratedid" %) 10 -[[image:GS-3350model.png||alt="Grandstream 3350 model" data-xwiki-image-style-border="true"]] 11 11 12 - 13 -Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]] 11 +* [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]] 14 14 ))) 15 15 16 16 ... ... @@ -29,44 +29,48 @@ 29 29 ((( 30 30 (% class="col-xs-12 col-sm-8" %) 31 31 ((( 32 -= Place Calls = 30 += **Place Calls** = 33 33 34 -To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.32 +To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will initiate automatically. 35 35 36 -== Multiple ways toInitiate a call: ==34 +== Initiate a call: == 37 37 38 38 1. Pick up the handset 39 39 1. Press the Speaker button on the phone 40 40 1. Press the Speaker button on the touchscreen 41 -1. Press a name in the Speed dial menu on the touchscreen 42 -1. Press a name on a button box 39 +1. Press a name in the Speed dial menu on the touchscreen (speakerphone will engage if not using handset) 40 +1. Press a name on a button box (speakerphone will engage if not using handset) 43 43 44 -== Place Calls == 42 +== Place Ringing Calls == 45 45 46 46 * **Place a ringing call to an internal extension:** 47 47 ** Initiate a call 48 48 ** Use the keypad to enter the extension 49 -** Press Audio call or Video call. Please note: Video calls will only work on admin phone models. Classroom phone models do not have a camera. 50 - 51 -(% style="display:none" %) 52 - 47 +** Press Audio call or Video call. 48 +*** Please note that if you don't press Audio or Video call, the call will engage after a short delay. 49 +*** Video calls will only work on admin phone models. Classroom phone models do not have a camera. 50 +** To disconnect the call, return the handset to the cradle. 51 +\\(% style="display:none" %) 53 53 * **To place a call to an outside phone number**: 54 54 ** Initiate a call 55 -** Dial 9 (to access the outside line) 56 -** Dial the external phone number 57 -** Press Audio call. 54 +** Use the keypad to press 9 (to access the outside line) 55 +** Use the keypad to enter the external phone number 56 +** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay. 57 +** To disconnect the call, return the handset to the cradle. 58 58 59 59 == Place Emergency Calls == 60 60 61 61 * **To place an emergency 911 call:** 62 -** Initiate a call. 63 -** Dial 911 or 9911. 64 -** Press Audio call. 65 - 62 +** Pick up the handset or engage the speakerphone 63 +** Dial 911 or 9911 on the keypad. 64 +** Press Audio call. Please note that if you don't press Audio or Video call, the call will engage after a short delay. 65 +** To disconnect the call, return the handset to the cradle or press the Speaker button. 66 + 66 66 * **To place an internal emergency call to alert the office of an issue:** 67 -** Initiate a call. 68 -** Dial your building's internal emergency extension. 69 -** Press Audio call. 68 +** Pick up the handset or engage the speakerphone 69 +** Dial your building's internal emergency extension on the keypad. 70 +** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay. 71 +** To disconnect the call, return the handset to the cradle or press the Speaker button. 70 70 71 71 (% class="wikigeneratedid" id="HPlaceConferenceCalls" %) 72 72 ... ... @@ -88,7 +88,7 @@ 88 88 ((( 89 89 == Place Conference Calls == 90 90 91 -((( 93 +* ((( 92 92 **To initiate a conference call from the dial screen:** 93 93 GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing. 94 94 ... ... @@ -97,26 +97,24 @@ 97 97 * The extension will be added to the dialing field and users can dial another number 98 98 * When all extensions have been entered, press "Audio Call" or "Video Call" 99 99 100 -* **To initiate a conference call while on a phone call:** 101 -** When the phone is on the call screen, tap on the "Conference" button 102 -** Enter the third-party number or choose an available number on the left menu from the call history or contacts. 103 -** After the call is established, the conference screen is brought up. 104 -** Tap the "Invite" button to add more members to the conference. 102 +**To initiate a conference call while on a phone call:** 105 105 106 -* **To initiate a conference call from the conference soft key:** 107 -** Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call" 104 +* When the phone is on the call screen, tap on the "Conference" button 105 +* Enter the third-party number or choose an available number on the left menu from the call history or contacts. 106 +* After the call is established, the conference screen is brought up. 107 +* Tap the "Invite" button to add more members to the conference. 108 108 109 - ===ConferenceCallManagement:===109 +**To initiate a conference call from the conference soft key:** 110 110 111 -* ((( 112 -**Attendee management**: 111 +* Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call" 113 113 114 -* **Remove a user from call:** Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it. 115 -* **Mute**: Tap the extension and then click the Mute button. 116 -* **Video on**: Tap the extension and tap the Video on button. 117 -))) 113 +**Conference Call Management:** 118 118 119 -* **End a conference call:** 115 +* Individual management: 116 +** Remove a user from call: Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it. 117 +** Mute: Tap the extension and then click the Mute button. 118 +** Video on: Tap the extension and tap the Video on button. 119 +* End a conference call: 120 120 ** Tap the red handset button to end the call for everyone. 121 121 ** Individuals who disconnect from the call will exit but all other parties will remain. 122 122 ... ... @@ -150,10 +150,10 @@ 150 150 151 151 * **To answer a single incoming call**: 152 152 ** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call. 153 -** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to 153 +** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset. 154 154 155 155 * **To answer an incoming call during an active call:** 156 -** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the newcall by audio, video ordeclinethe new call. If answered, the first call willautomaticallybe put on hold.156 +** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the call by audio, video or the new call can be declined. If answered, the first call will be put on hold. 157 157 ** 158 158 * **To pick up a call ringing at another phone in your group** 159 159 ** ... ... @@ -180,20 +180,14 @@ 180 180 = Directory, Speed Dials, Favorites, and Button Boxes = 181 181 182 182 183 -* **Finding extensions in theDirectory**:184 -** Tap the **User**icon on the right side of the home screen185 -** In the left menu, tap **LDAP**183 +* Directory: 184 +** Tap the User icon on the right side of the home screen 185 +** In the left menu, tap LDAP 186 186 ** Tap the search bar at the top of the screen and use the on-screen keyboard to search for a user. 187 -** Tap the green phone icon to place a call. 188 -** 189 -* **Set speed dials:** 190 -** 191 -* **Favorites**: 192 -** To add extensions to favorites: 193 -*** Tap the User icon on the right side of the home screen 194 -*** In the left menu, tap Favorites 195 -*** 196 -* **Button boxes** 187 +** Tap the user to dial the call. 188 +* Speed Dials 189 +* Favorites 190 +* Button boxes 197 197 ))) 198 198 199 199 ... ... @@ -215,13 +215,7 @@ 215 215 216 216 217 217 * To transfer a call 218 -** Blind transfer: 219 -*** While on a call, tap the Transfer button. 220 -*** Select Transfer to bring up the transfer screen. 221 -*** Select the transfer mode "Blind" or Attended" (blind is by default) 222 -*** Enter the extension. 223 -*** Tap on the Transfer softkey. 224 -*** The call will transfer to the extension and the phone system will hang up the call. 212 +** Blind transfer 225 225 ** Announced transfer 226 226 * To transfer a call to voicemail 227 227 ** ((( ... ... @@ -395,23 +395,4 @@ 395 395 ))) 396 396 ))) 397 397 398 ----- 399 - 400 -(% class="row" %) 401 -((( 402 -(% class="col-xs-12 col-sm-8" %) 403 -((( 404 -= Phone Settings = 405 - 406 - 407 -* Touch Tones 408 -* Ring Tones 409 -))) 410 - 411 - 412 - 413 -(% class="col-xs-12 col-sm-4" %) 414 -((( 415 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]] 416 -))) 417 -))) 386 +
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