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Last modified by Christine Sklareski on 2025/08/13 16:06
From version 23.47
edited by Christine Sklareski
on 2025/05/22 13:43
Change comment: There is no comment for this version
To version 3.10
edited by Christine Sklareski
on 2025/05/16 15:07
Change comment: There is no comment for this version

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3 3  (% class="col-xs-12 col-sm-8" %)
4 4  (((
5 5  (% class="wikigeneratedid" id="HPlacingCalls" %)
6 -This page provides basic instructions for using the Grandstream 3350 phones that are installed in the main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
6 +
7 7  
8 +Hardware:
8 8  
9 -(% class="wikigeneratedid" %)
10 -[[image:GS-3350model.png||alt="Grandstream 3350 model" data-xwiki-image-style-border="true"]]
11 11  
12 -
13 -Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
14 -
15 -
16 -Things to note:
17 -
18 -* The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed. If pressed inadvertently, press the illuminated Speaker phone button at the lower right corner to hang up the call.
19 -
20 -
21 -**Home Screen:**
22 -
23 -The home screen displays **Tech-configured speed dials** on the left, topped by the **signed-in user's name and extension**. On the right, **Call**, **Contacts**, and **Call history** softkeys are shown from top to bottom.
24 -
25 -
26 -
27 -
28 -The home screen has two pages. Swipe left to view page 2. The available apps may be slightly different from the screenshot below. The Settings app is available to change ring tones and turn off tap sounds.
29 -
30 -[[Page 2 of the Grandstream home screen.>>image:GS-Home2.png||alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="197" width="360"]]
31 -
32 -
33 -
34 -
35 -
36 -
11 +* [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel=" noopener noreferrer" target="_blank"]]
37 37  )))
38 38  
39 39  
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52 52  (((
53 53  (% class="col-xs-12 col-sm-8" %)
54 54  (((
55 -= Place Calls =
30 += Placing Calls =
56 56  
57 -To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
58 58  
59 -== Multiple ways to Initiate a call: ==
60 -
61 -1. Pick up the handset
62 -1. Press the Speaker button on the phone
63 -1. Press the Call button on the touchscreen
64 -1. Press a name in the Speed dial menu on the touchscreen or the button box
65 -1. Find a name in Contacts
66 -
67 -== Place Calls ==
68 -
69 -* **Place a ringing call to an internal extension:**
70 -** Initiate a call
71 -** Use the keypad to enter the extension
72 -** Press Audio call or Video call. Please note: Video calls will only work on admin phone models. Classroom phone models do not have a camera.
73 -
74 -(% style="display:none" %)
75 -
76 -* **To place a call to an outside phone number**:
77 -** Initiate a call
78 -** Dial 9 (to access the outside line)
79 -** Dial the external phone number
80 -** Press Audio call.
81 -
82 -== Place Emergency Calls ==
83 -
84 -* **To place an emergency 911 call:**
85 -** Initiate a call.
86 -** Dial 911 or 9911.
87 -** Press Audio call.
88 -
89 -* **To place an internal emergency call to alert the office of an issue:**
90 -** Initiate a call.
91 -** Dial your building's internal emergency extension.
92 -** Press Audio call.
93 -
94 -(% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
95 -
33 +* Place a call using:
34 +** Handset
35 +** Speakerphone
36 +* To place a ringing call to another internal extension
37 +* To place a call to an outside phone number
38 +* To place an emergency 911 call
39 +* To place an internal emergency call to alert the office of issue
40 +* To place a conference call
96 96  )))
97 97  
98 98  
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99 99  
100 100  (% class="col-xs-12 col-sm-4" %)
101 101  (((
102 -[[Figure 2. Grandstream 3350 **Call screen**>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
47 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
103 103  )))
104 104  )))
105 105  
106 -----
107 107  
108 -(% class="row" %)
109 -(((
110 -(% class="col-xs-12 col-sm-8" %)
111 -(((
112 -== Place Conference Calls ==
113 113  
114 -(((
115 -**To initiate a conference call from the dial screen:**
116 -GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
117 -
118 -* Bring up the dial screen
119 -* Enter the first extension number then press on it on the left panel of the screen
120 -* The extension will be added to the dialing field and users can dial another number
121 -* When all extensions have been entered, press "Audio Call" or "Video Call"
122 -
123 -* **To initiate a conference call while on a phone call:**
124 -** When the phone is on the call screen, tap on the "Conference" button
125 -** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
126 -** After the call is established, the conference screen is brought up.
127 -** Tap the "Invite" button to add more members to the conference.
128 -
129 -* **To initiate a conference call from the conference soft key:**
130 -** Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
131 -
132 -=== Conference Call Management: ===
133 -
134 -* (((
135 -**Attendee management**:
136 -
137 -* **Remove a user from call:** Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
138 -* **Mute**: Tap the extension and then click the Mute button.
139 -* **Video on**: Tap the extension and tap the Video on button.
140 -)))
141 -
142 -* **End a conference call:**
143 -** Tap the red handset button to end the call for everyone.
144 -** Individuals who disconnect from the call will exit but all other parties will remain.
145 -
146 -
147 -)))
148 -
149 -
150 -)))
151 -
152 -
153 -
154 -(% class="col-xs-12 col-sm-4" %)
155 -(((
156 -[[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
157 -
158 -
159 -[[Figure 3.Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
160 -)))
161 -)))
162 -
163 -
164 164  ----
165 165  
166 166  (% class="row" %)
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169 169  (((
170 170  = Answering Calls =
171 171  
172 -Caller ID will show who is calling.
173 173  
174 -* **To answer a single incoming call**:
175 -** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
176 -** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to  the handset.
177 -
178 -* **To answer an incoming call during an active call:**
179 -** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If the ringing call is answered, the first call will automatically be put on hold.
180 -**
181 -* **To pick up a call ringing at another phone in your group**
182 -**
183 -* **To send a ringing call to voicemail instead of answering**
184 -**
62 +* Call ID will show who is calling
63 +* To answer a ringing call
64 +* To answer a second simultaneous call
65 +* To pick up a call ringing at another phone in your group
66 +* To send a ringing call to voicemail instead of answering
185 185  )))
186 186  
187 187  
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188 188  
189 189  (% class="col-xs-12 col-sm-4" %)
190 190  (((
191 -[[Figure 4 Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
192 -
193 -[[Figure 5. Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
73 +[[Figure 1. >>image:SUA.png||alt="Apple System Settings Software Update Available screen" data-xwiki-image-style-alignment="end" height="295" width="357"]]
194 194  )))
195 195  )))
196 196  
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200 200  (((
201 201  (% class="col-xs-12 col-sm-8" %)
202 202  (((
203 -= Directory, Contacts list, and Button boxes =
83 += Directory, Speed Dials, Favorites, and Button Boxes =
204 204  
205 205  
206 -* **Finding extensions in the directory**:
207 -** Tap the **User** icon on the right side of the home screen
208 -** In the left menu, tap **LDAP**
209 -** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
210 -** Tap the **green** **phone** icon to place a call.
211 -
212 -* **Frequently called contact list**:
213 -** Tap the **User** icon on the right side of the home screen
214 -** In the left menu, tap **LDAP**
215 -** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
216 -** Tap the **Download** button to save the extension to the contact list.
217 -
218 -* **Button boxes**
86 +* Directory
87 +* Speed Dials
88 +* Favorites
89 +* Button boxes
219 219  )))
220 220  
221 221  
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236 236  = Call Handling =
237 237  
238 238  
239 -* **To transfer a call **
240 -** **Blind transfer:**
241 -*** While on a call, tap the **Transfer** button.
242 -*** Select **Transfer** to bring up the transfer screen.
243 -*** Select the transfer mode "**Blind**" (blind is the default)
244 -*** Enter the extension.
245 -*** Tap on the **Transfer** softkey.
246 -*** The call will transfer to the extension and the phone system will hang up the call.
247 -** **Announced transfer**
248 -*** While on a call, tap the **Transfer** button.
249 -*** Select **Transfer** to bring up the transfer screen.
250 -*** Select the transfer mode (Blind is the default): change it to **Attended**
251 -*** Enter the transfer target extension and then press the **Transfer** soft key on the right.
252 -***
253 -* **To transfer a call to voicemail**
110 +* To transfer a call 
111 +** Blind transfer
112 +** Announced transfer
113 +* To transfer a call to voicemail
254 254  ** (((
255 255  Press Transfer and then press * and then enter the extension to go to directly to VM
256 256  )))
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271 271  (((
272 272  (% class="col-xs-12 col-sm-8" %)
273 273  (((
274 -= Pick up groups / Hunt groups / Monitored Extensions =
134 += Call History =
275 275  
276 276  
277 -* Pick up groups
278 -* Hunt groups
279 -* Monitored extensions
137 +* Find your call history
138 +* Manage call history
139 +* Place calls from call history
280 280  )))
281 281  
282 282  
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293 293  (((
294 294  (% class="col-xs-12 col-sm-8" %)
295 295  (((
296 -= Call History =
297 -
298 -
299 -* **View call history:**
300 -** Tap the **Call History** button on the right side of the home screen.
301 -** Initiate a call from the history by tapping the green call or video buttons.
302 -)))
303 -
304 -
305 -
306 -(% class="col-xs-12 col-sm-4" %)
307 -(((
308 -[[Figure . Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
309 -)))
310 -)))
311 -
312 -----
313 -
314 -(% class="row" %)
315 -(((
316 -(% class="col-xs-12 col-sm-8" %)
317 -(((
318 318  = Availability States =
319 319  
320 320  
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335 335  (((
336 336  (% class="col-xs-12 col-sm-8" %)
337 337  (((
338 -= Checking Voicemail =
176 += Voicemail =
339 339  
340 -When there is a new voicemail, the Message Waiting Indication LED icon will blink in red on the upper right corner of the phone and an icon will appear in the status bar.
341 341  
342 -* To access your voicemail box:
343 -** Swipe to page 2 of the home screen and tap **Voicemail.**
344 -** **All accounts on the phone will ** and the number of voicemails will be displayed.
345 -** Tap on the **account** to dial into the voicemail box then follow the response to retrieve the voicemails.
346 -**
179 +* To access your voicemail box
347 347  * To access your voicemail from another extension within the district
348 348  * To access your voicemail from off site
349 349  * Voicemail indicator
350 -* Voicemail to email
351 351  )))
352 352  
353 353  
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354 354  
355 355  (% class="col-xs-12 col-sm-4" %)
356 356  (((
357 -[[Figure 2. >>image:GS-voicemail.png||alt="Grandstream voicemail screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
189 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
358 358  )))
359 359  )))
360 360  
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368 368  = Phone Settings =
369 369  
370 370  
371 -* Disable tap and button sounds
372 -** On the home screen, swipe to the second page and tap **Settings**. Swipe up and tap on **Sound.**
373 -* Adjust ringer and alert volumes
374 -* Set ring tones
375 -* Disable touch sounds and tones in **Other Settings.**
203 +* Disable tap sounds
204 +* Adjust volume:
205 +** Ringer volume
206 +** Call volume
207 +** Mute calls
208 +* Set wallpaper
209 +* Set date and time
376 376  )))
377 377  
378 378  
213 +
379 379  (% class="col-xs-12 col-sm-4" %)
380 380  (((
381 381  [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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390 390  (((
391 391  (% class="col-xs-12 col-sm-8" %)
392 392  (((
393 -= Answering Doorbells =
228 += Doorbells =
394 394  
395 395  
396 396  Content 3
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426 426  )))
427 427  )))
428 428  
429 -----
430 -
431 -(% class="row" %)
432 -(((
433 -(% class="col-xs-12 col-sm-8" %)
434 -(((
435 -= Extra =
436 -
437 437  
438 -)))
439 -
440 -
441 -
442 -(% class="col-xs-12 col-sm-4" %)
443 -(((
444 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
445 -)))
446 -)))
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