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Last modified by Christine Sklareski on 2025/07/17 09:56
From version 23.47
edited by Christine Sklareski
on 2025/05/22 13:43
Change comment: There is no comment for this version
To version 23.4
edited by Christine Sklareski
on 2025/05/22 11:40
Change comment: There is no comment for this version

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3 3  (% class="col-xs-12 col-sm-8" %)
4 4  (((
5 5  (% class="wikigeneratedid" id="HPlacingCalls" %)
6 -This page provides basic instructions for using the Grandstream 3350 phones that are installed in the main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
6 +This page provides basic instructions for using the Grandstream 3350 phones that are installed in each main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
7 7  
8 8  
9 9  (% class="wikigeneratedid" %)
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11 11  
12 12  
13 13  Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
14 -
15 -
16 -Things to note:
17 -
18 -* The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed. If pressed inadvertently, press the illuminated Speaker phone button at the lower right corner to hang up the call.
19 -
20 -
21 -**Home Screen:**
22 -
23 -The home screen displays **Tech-configured speed dials** on the left, topped by the **signed-in user's name and extension**. On the right, **Call**, **Contacts**, and **Call history** softkeys are shown from top to bottom.
24 -
25 -
26 -
27 -
28 -The home screen has two pages. Swipe left to view page 2. The available apps may be slightly different from the screenshot below. The Settings app is available to change ring tones and turn off tap sounds.
29 -
30 -[[Page 2 of the Grandstream home screen.>>image:GS-Home2.png||alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="197" width="360"]]
31 -
32 -
33 -
34 -
35 -
36 -
37 37  )))
38 38  
39 39  
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60 60  
61 61  1. Pick up the handset
62 62  1. Press the Speaker button on the phone
63 -1. Press the Call button on the touchscreen
64 -1. Press a name in the Speed dial menu on the touchscreen or the button box
65 -1. Find a name in Contacts
40 +1. Press the Speaker button on the touchscreen
41 +1. Press a name in the Speed dial menu on the touchscreen
42 +1. Press a name on a button box
66 66  
67 67  == Place Calls ==
68 68  
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99 99  
100 100  (% class="col-xs-12 col-sm-4" %)
101 101  (((
102 -[[Figure 2. Grandstream 3350 **Call screen**>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
79 +[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
103 103  )))
104 104  )))
105 105  
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173 173  
174 174  * **To answer a single incoming call**:
175 175  ** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
176 -** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to  the handset.
153 +** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset.
177 177  
178 178  * **To answer an incoming call during an active call:**
179 -** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If the ringing call is answered, the first call will automatically be put on hold.
156 +** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If answered, the first call will automatically be put on hold.
180 180  **
181 181  * **To pick up a call ringing at another phone in your group**
182 182  **
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200 200  (((
201 201  (% class="col-xs-12 col-sm-8" %)
202 202  (((
203 -= Directory, Contacts list, and Button boxes =
180 += Directory, Speed Dials, Favorites, and Button Boxes =
204 204  
205 205  
206 -* **Finding extensions in the directory**:
183 +* **Finding extensions in the Directory**:
207 207  ** Tap the **User** icon on the right side of the home screen
208 208  ** In the left menu, tap **LDAP**
209 -** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
210 -** Tap the **green** **phone** icon to place a call.
211 -
212 -* **Frequently called contact list**:
213 -** Tap the **User** icon on the right side of the home screen
214 -** In the left menu, tap **LDAP**
215 -** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
216 -** Tap the **Download** button to save the extension to the contact list.
217 -
186 +** Tap the search bar at the top of the screen and use the on-screen keyboard to search for a user.
187 +** Tap the green phone icon to place a call.
188 +**
189 +* **Set speed dials:**
190 +**
191 +* **Favorites**:
192 +** To add extensions to favorites:
193 +*** Tap the User icon on the right side of the home screen
194 +*** In the left menu, tap Favorites
195 +***
218 218  * **Button boxes**
219 219  )))
220 220  
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236 236  = Call Handling =
237 237  
238 238  
239 -* **To transfer a call **
240 -** **Blind transfer:**
241 -*** While on a call, tap the **Transfer** button.
242 -*** Select **Transfer** to bring up the transfer screen.
243 -*** Select the transfer mode "**Blind**" (blind is the default)
217 +* To transfer a call 
218 +** Blind transfer:
219 +*** While on a call, tap the Transfer button.
220 +*** Select Transfer to bring up the transfer screen.
221 +*** Select the transfer mode "Blind" or Attended" (blind is by default)
244 244  *** Enter the extension.
245 -*** Tap on the **Transfer** softkey.
223 +*** Tap on the Transfer softkey.
246 246  *** The call will transfer to the extension and the phone system will hang up the call.
247 -** **Announced transfer**
248 -*** While on a call, tap the **Transfer** button.
249 -*** Select **Transfer** to bring up the transfer screen.
250 -*** Select the transfer mode (Blind is the default): change it to **Attended**
251 -*** Enter the transfer target extension and then press the **Transfer** soft key on the right.
252 -***
253 -* **To transfer a call to voicemail**
225 +** Announced transfer
226 +* To transfer a call to voicemail
254 254  ** (((
255 255  Press Transfer and then press * and then enter the extension to go to directly to VM
256 256  )))
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296 296  = Call History =
297 297  
298 298  
299 -* **View call history:**
300 -** Tap the **Call History** button on the right side of the home screen.
301 -** Initiate a call from the history by tapping the green call or video buttons.
272 +* Find your call history
273 +* Manage call history
274 +* Place calls from call history
302 302  )))
303 303  
304 304  
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305 305  
306 306  (% class="col-xs-12 col-sm-4" %)
307 307  (((
308 -[[Figure . Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
281 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
309 309  )))
310 310  )))
311 311  
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337 337  (((
338 338  = Checking Voicemail =
339 339  
340 -When there is a new voicemail, the Message Waiting Indication LED icon will blink in red on the upper right corner of the phone and an icon will appear in the status bar.
341 341  
342 -* To access your voicemail box:
343 -** Swipe to page 2 of the home screen and tap **Voicemail.**
344 -** **All accounts on the phone will ** and the number of voicemails will be displayed.
345 -** Tap on the **account** to dial into the voicemail box then follow the response to retrieve the voicemails.
346 -**
314 +* To access your voicemail box
347 347  * To access your voicemail from another extension within the district
348 348  * To access your voicemail from off site
349 349  * Voicemail indicator
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354 354  
355 355  (% class="col-xs-12 col-sm-4" %)
356 356  (((
357 -[[Figure 2. >>image:GS-voicemail.png||alt="Grandstream voicemail screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
325 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
358 358  )))
359 359  )))
360 360  
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368 368  = Phone Settings =
369 369  
370 370  
371 -* Disable tap and button sounds
372 -** On the home screen, swipe to the second page and tap **Settings**. Swipe up and tap on **Sound.**
373 -* Adjust ringer and alert volumes
374 -* Set ring tones
375 -* Disable touch sounds and tones in **Other Settings.**
339 +* Disable tap sounds
340 +* Adjust volume:
341 +** Ringer volume
342 +** Call volume
343 +** Mute calls
376 376  )))
377 377  
378 378  
347 +
379 379  (% class="col-xs-12 col-sm-4" %)
380 380  (((
381 381  [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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432 432  (((
433 433  (% class="col-xs-12 col-sm-8" %)
434 434  (((
435 -= Extra =
404 += Phone Settings =
436 436  
437 -
406 +
407 +* Touch Tones
408 +* Ring Tones
438 438  )))
439 439  
440 440  
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