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Last modified by Christine Sklareski on 2025/08/13 16:06
From version 23.47
edited by Christine Sklareski
on 2025/05/22 13:43
Change comment: There is no comment for this version
To version 2.4
edited by Christine Sklareski
on 2025/05/16 14:16
Change comment: There is no comment for this version

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3 3  (% class="col-xs-12 col-sm-8" %)
4 4  (((
5 5  (% class="wikigeneratedid" id="HPlacingCalls" %)
6 -This page provides basic instructions for using the Grandstream 3350 phones that are installed in the main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
6 +
7 7  
8 8  
9 -(% class="wikigeneratedid" %)
10 -[[image:GS-3350model.png||alt="Grandstream 3350 model" data-xwiki-image-style-border="true"]]
11 -
12 -
13 -Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
14 -
15 -
16 -Things to note:
17 -
18 -* The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed. If pressed inadvertently, press the illuminated Speaker phone button at the lower right corner to hang up the call.
19 -
20 -
21 -**Home Screen:**
22 -
23 -The home screen displays **Tech-configured speed dials** on the left, topped by the **signed-in user's name and extension**. On the right, **Call**, **Contacts**, and **Call history** softkeys are shown from top to bottom.
24 -
25 -
26 -
27 -
28 -The home screen has two pages. Swipe left to view page 2. The available apps may be slightly different from the screenshot below. The Settings app is available to change ring tones and turn off tap sounds.
29 -
30 -[[Page 2 of the Grandstream home screen.>>image:GS-Home2.png||alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="197" width="360"]]
31 -
32 -
33 -
34 -
35 -
36 -
9 +Description area
37 37  )))
38 38  
39 39  
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52 52  (((
53 53  (% class="col-xs-12 col-sm-8" %)
54 54  (((
55 -= Place Calls =
28 += Placing Calls =
56 56  
57 -To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
58 58  
59 -== Multiple ways to Initiate a call: ==
60 -
61 -1. Pick up the handset
62 -1. Press the Speaker button on the phone
63 -1. Press the Call button on the touchscreen
64 -1. Press a name in the Speed dial menu on the touchscreen or the button box
65 -1. Find a name in Contacts
66 -
67 -== Place Calls ==
68 -
69 -* **Place a ringing call to an internal extension:**
70 -** Initiate a call
71 -** Use the keypad to enter the extension
72 -** Press Audio call or Video call. Please note: Video calls will only work on admin phone models. Classroom phone models do not have a camera.
73 -
74 -(% style="display:none" %)
75 -
76 -* **To place a call to an outside phone number**:
77 -** Initiate a call
78 -** Dial 9 (to access the outside line)
79 -** Dial the external phone number
80 -** Press Audio call.
81 -
82 -== Place Emergency Calls ==
83 -
84 -* **To place an emergency 911 call:**
85 -** Initiate a call.
86 -** Dial 911 or 9911.
87 -** Press Audio call.
88 -
89 -* **To place an internal emergency call to alert the office of an issue:**
90 -** Initiate a call.
91 -** Dial your building's internal emergency extension.
92 -** Press Audio call.
93 -
94 -(% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
95 -
31 +* To place a ringing call to another internal extension
32 +* To place a call to an outside phone number
33 +* To place an emergency 911 call
34 +* To place a conference call
96 96  )))
97 97  
98 98  
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99 99  
100 100  (% class="col-xs-12 col-sm-4" %)
101 101  (((
102 -[[Figure 2. Grandstream 3350 **Call screen**>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
41 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
103 103  )))
104 104  )))
105 105  
106 -----
107 107  
108 -(% class="row" %)
109 -(((
110 -(% class="col-xs-12 col-sm-8" %)
111 -(((
112 -== Place Conference Calls ==
113 113  
114 -(((
115 -**To initiate a conference call from the dial screen:**
116 -GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
117 -
118 -* Bring up the dial screen
119 -* Enter the first extension number then press on it on the left panel of the screen
120 -* The extension will be added to the dialing field and users can dial another number
121 -* When all extensions have been entered, press "Audio Call" or "Video Call"
122 -
123 -* **To initiate a conference call while on a phone call:**
124 -** When the phone is on the call screen, tap on the "Conference" button
125 -** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
126 -** After the call is established, the conference screen is brought up.
127 -** Tap the "Invite" button to add more members to the conference.
128 -
129 -* **To initiate a conference call from the conference soft key:**
130 -** Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
131 -
132 -=== Conference Call Management: ===
133 -
134 -* (((
135 -**Attendee management**:
136 -
137 -* **Remove a user from call:** Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
138 -* **Mute**: Tap the extension and then click the Mute button.
139 -* **Video on**: Tap the extension and tap the Video on button.
140 -)))
141 -
142 -* **End a conference call:**
143 -** Tap the red handset button to end the call for everyone.
144 -** Individuals who disconnect from the call will exit but all other parties will remain.
145 -
146 -
147 -)))
148 -
149 -
150 -)))
151 -
152 -
153 -
154 -(% class="col-xs-12 col-sm-4" %)
155 -(((
156 -[[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
157 -
158 -
159 -[[Figure 3.Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
160 -)))
161 -)))
162 -
163 -
164 164  ----
165 165  
166 166  (% class="row" %)
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169 169  (((
170 170  = Answering Calls =
171 171  
172 -Caller ID will show who is calling.
173 173  
174 -* **To answer a single incoming call**:
175 -** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
176 -** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to  the handset.
177 -
178 -* **To answer an incoming call during an active call:**
179 -** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If the ringing call is answered, the first call will automatically be put on hold.
180 -**
181 -* **To pick up a call ringing at another phone in your group**
182 -**
183 -* **To send a ringing call to voicemail instead of answering**
184 -**
56 +Content 2
185 185  )))
186 186  
187 187  
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188 188  
189 189  (% class="col-xs-12 col-sm-4" %)
190 190  (((
191 -[[Figure 4 Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
192 -
193 -[[Figure 5. Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
63 +[[Figure 1. >>image:SUA.png||alt="Apple System Settings Software Update Available screen" data-xwiki-image-style-alignment="end" height="295" width="357"]]
194 194  )))
195 195  )))
196 196  
197 -----
198 198  
199 -(% class="row" %)
200 -(((
201 -(% class="col-xs-12 col-sm-8" %)
202 -(((
203 -= Directory, Contacts list, and Button boxes =
204 -
205 -
206 -* **Finding extensions in the directory**:
207 -** Tap the **User** icon on the right side of the home screen
208 -** In the left menu, tap **LDAP**
209 -** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
210 -** Tap the **green** **phone** icon to place a call.
211 -
212 -* **Frequently called contact list**:
213 -** Tap the **User** icon on the right side of the home screen
214 -** In the left menu, tap **LDAP**
215 -** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
216 -** Tap the **Download** button to save the extension to the contact list.
217 -
218 -* **Button boxes**
219 -)))
220 -
221 -
222 -
223 -(% class="col-xs-12 col-sm-4" %)
224 -(((
225 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
226 -)))
227 -)))
228 -
229 -
230 230  ----
231 231  
232 232  (% class="row" %)
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236 236  = Call Handling =
237 237  
238 238  
239 -* **To transfer a call **
240 -** **Blind transfer:**
241 -*** While on a call, tap the **Transfer** button.
242 -*** Select **Transfer** to bring up the transfer screen.
243 -*** Select the transfer mode "**Blind**" (blind is the default)
244 -*** Enter the extension.
245 -*** Tap on the **Transfer** softkey.
246 -*** The call will transfer to the extension and the phone system will hang up the call.
247 -** **Announced transfer**
248 -*** While on a call, tap the **Transfer** button.
249 -*** Select **Transfer** to bring up the transfer screen.
250 -*** Select the transfer mode (Blind is the default): change it to **Attended**
251 -*** Enter the transfer target extension and then press the **Transfer** soft key on the right.
252 -***
253 -* **To transfer a call to voicemail**
254 -** (((
255 -Press Transfer and then press * and then enter the extension to go to directly to VM
77 +Content 3
256 256  )))
257 -)))
258 258  
259 259  
260 260  
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265 265  )))
266 266  
267 267  
89 +
268 268  ----
269 269  
270 270  (% class="row" %)
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271 271  (((
272 272  (% class="col-xs-12 col-sm-8" %)
273 273  (((
274 -= Pick up groups / Hunt groups / Monitored Extensions =
96 += Voicemail and Auto Attendant =
275 275  
276 276  
277 -* Pick up groups
278 -* Hunt groups
279 -* Monitored extensions
99 +Content 3
280 280  )))
281 281  
282 282  
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287 287  )))
288 288  )))
289 289  
290 -----
291 291  
292 -(% class="row" %)
293 -(((
294 -(% class="col-xs-12 col-sm-8" %)
295 -(((
296 -= Call History =
297 -
298 -
299 -* **View call history:**
300 -** Tap the **Call History** button on the right side of the home screen.
301 -** Initiate a call from the history by tapping the green call or video buttons.
302 -)))
303 -
304 -
305 -
306 -(% class="col-xs-12 col-sm-4" %)
307 -(((
308 -[[Figure . Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
309 -)))
310 -)))
311 -
312 312  ----
313 313  
314 314  (% class="row" %)
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315 315  (((
316 316  (% class="col-xs-12 col-sm-8" %)
317 317  (((
318 -= Availability States =
117 += Doorbells =
319 319  
320 320  
321 -* Change availability state when OOO or In Meeting
120 +Content 3
322 322  )))
323 323  
324 324  
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329 329  )))
330 330  )))
331 331  
332 -----
333 333  
334 -(% class="row" %)
335 -(((
336 -(% class="col-xs-12 col-sm-8" %)
337 -(((
338 -= Checking Voicemail =
339 339  
340 -When there is a new voicemail, the Message Waiting Indication LED icon will blink in red on the upper right corner of the phone and an icon will appear in the status bar.
341 -
342 -* To access your voicemail box:
343 -** Swipe to page 2 of the home screen and tap **Voicemail.**
344 -** **All accounts on the phone will ** and the number of voicemails will be displayed.
345 -** Tap on the **account** to dial into the voicemail box then follow the response to retrieve the voicemails.
346 -**
347 -* To access your voicemail from another extension within the district
348 -* To access your voicemail from off site
349 -* Voicemail indicator
350 -* Voicemail to email
351 -)))
352 -
353 -
354 -
355 -(% class="col-xs-12 col-sm-4" %)
356 -(((
357 -[[Figure 2. >>image:GS-voicemail.png||alt="Grandstream voicemail screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
358 -)))
359 -)))
360 -
361 -
362 362  ----
363 363  
364 364  (% class="row" %)
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368 368  = Phone Settings =
369 369  
370 370  
371 -* Disable tap and button sounds
372 -** On the home screen, swipe to the second page and tap **Settings**. Swipe up and tap on **Sound.**
373 -* Adjust ringer and alert volumes
374 -* Set ring tones
375 -* Disable touch sounds and tones in **Other Settings.**
376 -)))
377 -
378 -
379 -(% class="col-xs-12 col-sm-4" %)
380 -(((
381 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
382 -)))
383 -)))
384 -
385 -
386 -
387 -----
388 -
389 -(% class="row" %)
390 -(((
391 -(% class="col-xs-12 col-sm-8" %)
392 -(((
393 -= Answering Doorbells =
394 -
395 -
396 396  Content 3
397 397  )))
398 398  
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411 411  (((
412 412  (% class="col-xs-12 col-sm-8" %)
413 413  (((
414 -= All Call and Paging/Intercom =
160 += Section 3 =
415 415  
416 416  
417 -* Page within school
418 -* Page between buildings
163 +Content 3
419 419  )))
420 420  
421 421  
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426 426  )))
427 427  )))
428 428  
429 -----
430 -
431 -(% class="row" %)
432 -(((
433 -(% class="col-xs-12 col-sm-8" %)
434 -(((
435 -= Extra =
436 -
437 437  
438 -)))
439 -
440 -
441 -
442 -(% class="col-xs-12 col-sm-4" %)
443 -(((
444 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
445 -)))
446 -)))
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