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Last modified by Christine Sklareski on 2025/08/22 07:59
From version 23.46
edited by Christine Sklareski
on 2025/05/22 13:40
Change comment: There is no comment for this version
To version 65.6
edited by Christine Sklareski
on 2025/06/12 10:29
Change comment: There is no comment for this version

Summary

Details

Page properties
Parent
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1 -Sandbox.GrandStream Phones.WebHome
1 +Main.DevicesHardware.GrandStream Phones.WebHome
Content
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7 7  
8 8  
9 9  (% class="wikigeneratedid" %)
10 -[[image:GS-3350model.png||alt="Grandstream 3350 model" data-xwiki-image-style-border="true"]]
10 +[[image:GS-3350model.png||alt="Grandstream 3350 model" data-xwiki-image-style-border="true" height="261" width="314"]]
11 11  
12 12  
13 13  Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
14 14  
15 15  
16 -Things to note:
16 +**Things to note:**
17 17  
18 18  * The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed. If pressed inadvertently, press the illuminated Speaker phone button at the lower right corner to hang up the call.
19 +* Swiping down from the top edge of the display will reveal the Status menu where users can quickly engage "do not disturb" and also mute the microphone.
19 19  
20 -**Home Screen:**
21 +**Home screen of the touch display:**
21 21  
22 -The home screen displays **Tech-configured speed dials** on the left, topped by the **signed-in user's name and extension**. On the right, **Call**, **Contacts**, and **Call history** softkeys are shown from top to bottom.
23 +The home screen displays **Tech-configured speed dials** on the left, topped by the **signed-in user's name and extension**. On the right, **Call**, **Contacts**, and **Call history** softkeys are shown from top to bottom. The home screen will also have access to **Settings**.
23 23  
24 24  
26 +[[Page 1 of the Grandstream home screen.>>image:GS-Home-1.png||alt="Grandstream home screen - page 1" data-xwiki-image-style-border="true" height="255" width="450"]]
25 25  
26 26  
27 27  The home screen has two pages. Swipe left to view page 2. The available apps may be slightly different from the screenshot below. The Settings app is available to change ring tones and turn off tap sounds.
28 28  
29 -[[Page 2 of the Grandstream home screen.>>image:GS-Home2.png||alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="197" width="360"]]
31 +[[Page 2 of the Grandstream home screen.>>image:GS-Home2.png||alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="246" width="450"]]
30 30  
31 31  
32 -
33 -
34 -
35 -
34 +A subset of screenshots displayed on this Grandstream page are sourced from the Grandstream 3350 [[User Guide>>https://www.grandstream.com/hubfs/Product_Documentation/GXV3350_User_Guide.pdf||rel="noopener noreferrer" target="_blank"]].
36 36  )))
37 37  
38 38  
... ... @@ -74,9 +74,9 @@
74 74  
75 75  * **To place a call to an outside phone number**:
76 76  ** Initiate a call
77 -** Dial 9 (to access the outside line)
76 +** Dial **9** (to access the outside line)
78 78  ** Dial the external phone number
79 -** Press Audio call.
78 +** Press Audio call or wait for the call to connect automatically.
80 80  
81 81  == Place Emergency Calls ==
82 82  
... ... @@ -83,12 +83,12 @@
83 83  * **To place an emergency 911 call:**
84 84  ** Initiate a call.
85 85  ** Dial 911 or 9911.
86 -** Press Audio call.
85 +** Press Audio call or wait for the call to connect automatically.
87 87  
88 88  * **To place an internal emergency call to alert the office of an issue:**
89 89  ** Initiate a call.
90 90  ** Dial your building's internal emergency extension.
91 -** Press Audio call.
90 +** Press Audio call or wait for the call to connect automatically.
92 92  
93 93  (% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
94 94  
... ... @@ -98,7 +98,7 @@
98 98  
99 99  (% class="col-xs-12 col-sm-4" %)
100 100  (((
101 -[[Figure 2. Grandstream 3350 **Call screen**>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
100 +[[Grandstream 3350 **Call screen**>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="213" width="367"]]
102 102  )))
103 103  )))
104 104  
... ... @@ -110,15 +110,13 @@
110 110  (((
111 111  == Place Conference Calls ==
112 112  
112 +
113 113  (((
114 -**To initiate a conference call from the dial screen:**
115 -GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
114 +* **To initiate a conference call from the dial screen:** GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.Bring up the dial screen
115 +** Enter the first extension number then press on it on the left panel of the screen
116 +** The extension will be added to the dialing field and users can dial another number
117 +** When all extensions have been entered, press "Audio Call" or "Video Call"
116 116  
117 -* Bring up the dial screen
118 -* Enter the first extension number then press on it on the left panel of the screen
119 -* The extension will be added to the dialing field and users can dial another number
120 -* When all extensions have been entered, press "Audio Call" or "Video Call"
121 -
122 122  * **To initiate a conference call while on a phone call:**
123 123  ** When the phone is on the call screen, tap on the "Conference" button
124 124  ** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
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126 126  ** Tap the "Invite" button to add more members to the conference.
127 127  
128 128  * **To initiate a conference call from the conference soft key:**
129 -** Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
126 +** Bring up the dial screen.
127 +** Enter the first extension number then press on it on the left panel of the screen.
128 +** The extension will be added to the dialing field.
129 +** Enter other extensions until all are entered.
130 +** Press "Audio Call" or "Video Call" to begin the conference call.
130 130  
131 -=== Conference Call Management: ===
132 +(% class="wikigeneratedid" id="HConferenceCallManagement:" %)
133 +**Conference Call Management:**
132 132  
133 133  * (((
134 134  **Attendee management**:
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152 152  
153 153  (% class="col-xs-12 col-sm-4" %)
154 154  (((
155 -[[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
157 +[[Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="203" width="367"]]
156 156  
157 157  
158 -[[Figure 3.Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
160 +[[Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
159 159  )))
160 160  )))
161 161  
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171 171  Caller ID will show who is calling.
172 172  
173 173  * **To answer a single incoming call**:
174 -** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
176 +** Pick up the handset, or to answer by speaker phone, press either the "Speaker" button or tap the on-screen "Answer" button.
175 175  ** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to  the handset.
176 176  
177 177  * **To answer an incoming call during an active call:**
178 178  ** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If the ringing call is answered, the first call will automatically be put on hold.
179 -**
181 +
180 180  * **To pick up a call ringing at another phone in your group**
181 -**
183 +** Lift the handset and press the PICKUP button.
184 +
182 182  * **To send a ringing call to voicemail instead of answering**
183 -**
186 +** Press **Reject** on the phone display to transfer the call to voicemail.
184 184  )))
185 185  
186 186  
... ... @@ -187,9 +187,9 @@
187 187  
188 188  (% class="col-xs-12 col-sm-4" %)
189 189  (((
190 -[[Figure 4 Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
193 +[[Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
191 191  
192 -[[Figure 5. Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
195 +[[Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
193 193  )))
194 194  )))
195 195  
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202 202  = Directory, Contacts list, and Button boxes =
203 203  
204 204  
205 -* **Finding extensions in the directory**:
208 +* **Finding EASD extensions in the directory**:
206 206  ** Tap the **User** icon on the right side of the home screen
207 207  ** In the left menu, tap **LDAP**
208 208  ** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
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213 213  ** In the left menu, tap **LDAP**
214 214  ** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
215 215  ** Tap the **Download** button to save the extension to the contact list.
216 -
217 -* **Button boxes**
219 +** Find your downloaded contacts in the **Contacts** menu on the left side of the User screen.
218 218  )))
219 219  
220 220  
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221 221  
222 222  (% class="col-xs-12 col-sm-4" %)
223 223  (((
224 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
226 +[[EASD Directory >>image:GS-LDAP-cropped.jpg||alt="Grandstream directory" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="208" width="367"]]
225 225  )))
226 226  )))
227 227  
... ... @@ -235,7 +235,7 @@
235 235  = Call Handling =
236 236  
237 237  
238 -* **To transfer a call **
240 +* **To transfer a call to another extension: **
239 239  ** **Blind transfer:**
240 240  *** While on a call, tap the **Transfer** button.
241 241  *** Select **Transfer** to bring up the transfer screen.
... ... @@ -243,27 +243,32 @@
243 243  *** Enter the extension.
244 244  *** Tap on the **Transfer** softkey.
245 245  *** The call will transfer to the extension and the phone system will hang up the call.
246 -** **Announced transfer**
248 +** **Attended transfer**
247 247  *** While on a call, tap the **Transfer** button.
248 248  *** Select **Transfer** to bring up the transfer screen.
249 249  *** Select the transfer mode (Blind is the default): change it to **Attended**
250 250  *** Enter the transfer target extension and then press the **Transfer** soft key on the right.
251 -***
252 -* **To transfer a call to voicemail**
253 -** (((
254 -Press Transfer and then press * and then enter the extension to go to directly to VM
253 +
254 +* **To transfer a call directly to voicemail:**
255 +** Press** Transfer **
256 +** Press** * **(star button)
257 +** **Enter the desired voicemail extension.**
258 +** Press** Blind Transfer **to go to directly to voicemail.
255 255  )))
256 -)))
257 257  
258 258  
259 259  
260 260  (% class="col-xs-12 col-sm-4" %)
261 261  (((
262 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
265 +[[Blind transfer screen. >>image:GS-blindTransfer.png||alt="Grandstream blind transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
266 +
267 +[[Attended transfer screen. >>image:GS-AttendedTransfer.png||alt="Grandstream attended transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="210" width="367"]]
263 263  )))
264 264  )))
265 265  
266 266  
272 +
273 +
267 267  ----
268 268  
269 269  (% class="row" %)
... ... @@ -270,12 +270,17 @@
270 270  (((
271 271  (% class="col-xs-12 col-sm-8" %)
272 272  (((
273 -= Pick up groups / Hunt groups / Monitored Extensions =
280 += Call History =
274 274  
275 275  
276 -* Pick up groups
277 -* Hunt groups
278 -* Monitored extensions
283 +* Tap the **Call History** softkey (bottom button) on the right side of the home screen.
284 +* Initiate a call from the history by tapping the green call or video buttons.
285 +
286 +== Missed Calls ==
287 +
288 +* When there is a missed call, the display will show a missed call dialog on the idle screen and the light at the upper right corner of the phone will flash red.
289 +* Tap the green phone icon to return the call.
290 +* Tap anywhere on the display except the missed call prompt to return to the home screen.
279 279  )))
280 280  
281 281  
... ... @@ -282,29 +282,27 @@
282 282  
283 283  (% class="col-xs-12 col-sm-4" %)
284 284  (((
285 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
286 -)))
287 -)))
297 +[[Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
288 288  
289 -----
290 290  
291 -(% class="row" %)
292 -(((
293 -(% class="col-xs-12 col-sm-8" %)
294 -(((
295 -= Call History =
300 +[[Missed call screen.>>image:GS-MissedCall.png||alt="Grandstream Missed call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
296 296  
297 297  
298 -* **View call history:**
299 -** Tap the **Call History** button on the right side of the home screen.
300 -** Initiate a call from the history by tapping the green call or video buttons.
301 -)))
302 302  
303 303  
304 304  
305 -(% class="col-xs-12 col-sm-4" %)
306 -(((
307 -[[Figure . Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
306 +
307 +
308 +
309 +
310 +
311 +
312 +
313 +
314 +
315 +
316 +
317 +
308 308  )))
309 309  )))
310 310  
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314 314  (((
315 315  (% class="col-xs-12 col-sm-8" %)
316 316  (((
317 -= Availability States =
327 += Availability State: Do Not Disturb =
318 318  
319 319  
320 -* Change availability state when OOO or In Meeting
330 +* **When Do not disturb is engaged, incoming calls will be blocked for all accounts. **
331 +** To initiate do not disturb, touch and drag the status bar (top edge of the display) down on the home screen.
332 +** Tap the DND icon to turn it on and off.
333 +** Calls can still be made out when the phone is in DND.
334 +
335 +* **Pressing the mute button on the right side of phone pad:**
336 +** During a call: will mute the microphone.
337 +** Off a call: will engage **do not disturb** for the phone.
338 +
339 +
321 321  )))
322 322  
323 323  
... ... @@ -324,7 +324,18 @@
324 324  
325 325  (% class="col-xs-12 col-sm-4" %)
326 326  (((
327 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
346 +[[Do not disturb>>image:GS-DND.png||alt="Grandstream Do not disturb mode" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="210" width="367"]]
347 +
348 +
349 +
350 +
351 +
352 +
353 +
354 +
355 +
356 +
357 +[[Mute a call or enable Do Not Disturb>>image:GS-Mute_button.png||alt="Grandstream Mute button" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="298" width="347"]]
328 328  )))
329 329  )))
330 330  
... ... @@ -334,19 +334,18 @@
334 334  (((
335 335  (% class="col-xs-12 col-sm-8" %)
336 336  (((
337 -= Checking Voicemail =
367 += Voicemail =
338 338  
339 -When there is a new voicemail, the Message Waiting Indication LED icon will blink in red on the upper right corner of the phone and an icon will appear in the status bar.
340 -
341 -* To access your voicemail box:
342 -** Swipe to page 2 of the home screen and tap **Voicemail.**
343 -** **All accounts on the phone will ** and the number of voicemails will be displayed.
344 -** Tap on the **account** to dial into the voicemail box then follow the response to retrieve the voicemails.
345 -**
346 -* To access your voicemail from another extension within the district
347 -* To access your voicemail from off site
348 -* Voicemail indicator
349 -* Voicemail to email
369 +* Voicemails can be accessed
370 +** **Desk phone:** use the Voicemail app to listen to and manage voicemails. Contact Tech Support if you don't know your voicemail passcode.
371 +** **Grandstream Wave app**: listen to and manage voicemails through Calls link in the app.
372 +** **District email**: 
373 +*** A copy of all voicemails will be sent as .wav files to the email address of the user tied to the extension. The emails will come from "EASD Phone System". Tips for listening to the voicemail:
374 +**** On a computer:
375 +***** **Chrome and Firefox** web browser: voicemail .wav files will not play directly in the browsers. They need to be downloaded to the computer and played in Apple Music.
376 +***** **Safari** web browser: voicemail .wav files play within the browser
377 +**** On a **district iPhone:** voicemail .wav files will play automatically within the email system.
378 +*
350 350  )))
351 351  
352 352  
... ... @@ -353,7 +353,7 @@
353 353  
354 354  (% class="col-xs-12 col-sm-4" %)
355 355  (((
356 -[[Figure 2. >>image:GS-voicemail.png||alt="Grandstream voicemail screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
385 +[[Email containing voicemail file.>>image:GS-Email-Voicemail.png||alt="Grandstream voicemail to email view" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
357 357  )))
358 358  )))
359 359  
... ... @@ -367,17 +367,27 @@
367 367  = Phone Settings =
368 368  
369 369  
370 -* Disable tap and button sounds
371 -** On the home screen, swipe to the second page and tap **Settings**. Swipe up and tap on **Sound.**
372 -* Adjust ringer and alert volumes
373 -* Set ring tones
374 -* Disable touch sounds and tones in **Other Settings.**
399 +* **Adjust sounds and set ring tones:**
400 +** On the home screen, swipe to the second page and tap **Settings**.
401 +** Swipe up and tap on **Sound.**
402 +** In the sound settings, you can adjust ringer and alert volumes and select ring tones.
403 +** Disable touch sounds and tones in **Other Settings.**
404 +
405 +* **Disable Touch Tones (sounds when you're tapping on the screen or pressing buttons on the dial pad)**:
406 +** Tap the Home button
407 +** Swipe left to the second page and tap **Settings**
408 +** Swipe up and tap on **Sound**
409 +** Tap **Other Sounds**
410 +** Disable Touch sounds and Touch tone
411 +
412 +* **Adjust the Display:**
413 +** In **Settings, tap Display** to adjust the brightness level, screen timeout and font size.
375 375  )))
376 376  
377 377  
378 378  (% class="col-xs-12 col-sm-4" %)
379 379  (((
380 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
419 +[[In phone settings: adjust sounds, ringer and brightness.>>image:GS-Settings.png||alt="Grandstream Settings" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="209" width="367"]]
381 381  )))
382 382  )))
383 383  
... ... @@ -391,8 +391,12 @@
391 391  (((
392 392  = Answering Doorbells =
393 393  
433 +The Grandstream 3350 model can be connected to the door system allowing office staff and administrators to open the main door, initiate calls with visitors and get real time audio/video stream.
394 394  
395 -Content 3
435 +
436 +* Press **Open **to open the door for visitors.
437 +* Press **Answer** to answer the call and speak to the visitor.
438 +* Press **Reject** to hang up the call.
396 396  )))
397 397  
398 398  
... ... @@ -399,7 +399,7 @@
399 399  
400 400  (% class="col-xs-12 col-sm-4" %)
401 401  (((
402 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
445 +[[Grandstream doorbell system. >>image:GS-DoorSystem.png||alt="Grandstream Doorbell system screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="219" width="367"]]
403 403  )))
404 404  )))
405 405  
... ... @@ -410,11 +410,15 @@
410 410  (((
411 411  (% class="col-xs-12 col-sm-8" %)
412 412  (((
413 -= All Call and Paging/Intercom =
456 += Paging =
414 414  
415 415  
416 -* Page within school
417 -* Page between buildings
459 +* **To all-call page within school:**
460 +** Pick up the handset
461 +** When the dial tone is heard, enter the building's all-call paging extension
462 +** When you hear the all-call paging tone, say the message into the handset
463 +** Hang up the handset to end the page (you may consider pressing the hook switch button to end the page before replacing the handset to reduce a noisy hangup).
464 +** If you are unsure of the building's all-call paging extension, please submit a tech request through [[IncidentIQ>>http://support.etownschools.org]].
418 418  )))
419 419  
420 420  
... ... @@ -421,7 +421,7 @@
421 421  
422 422  (% class="col-xs-12 col-sm-4" %)
423 423  (((
424 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
471 +[[Enter paging extension number and press Audio call.>>image:GR3350-Call.png||alt="Call screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
425 425  )))
426 426  )))
427 427  
... ... @@ -431,9 +431,12 @@
431 431  (((
432 432  (% class="col-xs-12 col-sm-8" %)
433 433  (((
434 -= Extra =
481 += Restart the Phone =
435 435  
436 -
483 +
484 +* Disconnect the phone cord from the back.
485 +* Wait a minute and then reconnect it to the same port.
486 +* The phone will become functional after two minutes.
437 437  )))
438 438  
439 439  
... ... @@ -440,6 +440,8 @@
440 440  
441 441  (% class="col-xs-12 col-sm-4" %)
442 442  (((
443 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
493 +[[Disconnect phone cord and replace to restart phone.>>image:GS-backs.png||alt="Grandstream - image of phone back with powered port highlighted." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="257" width="310"]]
444 444  )))
445 445  )))
496 +
497 +~)~)~)
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