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Last modified by Christine Sklareski on 2025/07/17 09:56
From version 23.44
edited by Christine Sklareski
on 2025/05/22 13:37
Change comment: There is no comment for this version
To version 23.1
edited by Christine Sklareski
on 2025/05/22 10:34
Change comment: There is no comment for this version

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3 3  (% class="col-xs-12 col-sm-8" %)
4 4  (((
5 5  (% class="wikigeneratedid" id="HPlacingCalls" %)
6 -This page provides basic instructions for using the Grandstream 3350 phones that are installed in the main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
6 +This page provides basic instructions for using the Grandstream 3350 phones that are installed in each main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
7 7  
8 8  
9 9  (% class="wikigeneratedid" %)
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11 11  
12 12  
13 13  Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
14 -
15 -
16 -Things to note:
17 -
18 -* The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed. If pressed inadvertently, press the illuminated Speaker phone button at the lower right corner to hang up the call.
19 -
20 -**Home Screen:**
21 -
22 -The home screen displays **Tech-configured speed dials** on the left, topped by the **signed-in user's name and extension**. On the right, **Call**, **Contacts**, and **Call history** softkeys are shown from top to bottom.
23 -
24 -
25 -
26 -
27 -The home screen has two pages. Swipe left to view page 2. The available apps may be slightly different from the screenshot below. The Settings app is available to change ring tones and turn off tap sounds.
28 -
29 -[[Page 2 of the Grandstream home screen.>>image:GS-Home2.png||alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="197" width="360"]]
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31 -
32 -
33 -
34 -
35 -
36 36  )))
37 37  
38 38  
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51 51  (((
52 52  (% class="col-xs-12 col-sm-8" %)
53 53  (((
54 -= Place Calls =
32 += **Place Calls** =
55 55  
56 56  To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
57 57  
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59 59  
60 60  1. Pick up the handset
61 61  1. Press the Speaker button on the phone
62 -1. Press the Call button on the touchscreen
63 -1. Press a name in the Speed dial menu on the touchscreen or the button box
64 -1. Find a name in Contacts
40 +1. Press the Speaker button on the touchscreen
41 +1. Press a name in the Speed dial menu on the touchscreen
42 +1. Press a name on a button box
65 65  
66 66  == Place Calls ==
67 67  
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98 98  
99 99  (% class="col-xs-12 col-sm-4" %)
100 100  (((
101 -[[Figure 2. Grandstream 3350 **Call screen**>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
79 +[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
102 102  )))
103 103  )))
104 104  
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119 119  * The extension will be added to the dialing field and users can dial another number
120 120  * When all extensions have been entered, press "Audio Call" or "Video Call"
121 121  
100 +
101 +
122 122  * **To initiate a conference call while on a phone call:**
123 123  ** When the phone is on the call screen, tap on the "Conference" button
124 124  ** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
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128 128  * **To initiate a conference call from the conference soft key:**
129 129  ** Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
130 130  
111 +
131 131  === Conference Call Management: ===
132 132  
133 133  * (((
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172 172  
173 173  * **To answer a single incoming call**:
174 174  ** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
175 -** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to  the handset.
156 +** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset.
176 176  
177 177  * **To answer an incoming call during an active call:**
178 -** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If the ringing call is answered, the first call will automatically be put on hold.
159 +** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the call by audio, video or the new call can be declined. If answered, the first call will be put on hold.
179 179  **
180 180  * **To pick up a call ringing at another phone in your group**
181 181  **
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199 199  (((
200 200  (% class="col-xs-12 col-sm-8" %)
201 201  (((
202 -= Directory, Contacts list, and Button boxes =
183 += Directory, Speed Dials, Favorites, and Button Boxes =
203 203  
204 204  
205 -* **Finding extensions in the directory**:
206 -** Tap the **User** icon on the right side of the home screen
207 -** In the left menu, tap **LDAP**
208 -** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
209 -** Tap the **green** **phone** icon to place a call.
210 -
211 -* **Frequently called contact list**:
212 -** Tap the **User** icon on the right side of the home screen
213 -** In the left menu, tap **LDAP**
214 -** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
215 -** Tap the **Download** button to save the extension to the contact list.
216 -
217 -* **Button boxes**
186 +* Directory:
187 +** Tap the User icon on the right side of the home screen
188 +** In the left menu, tap LDAP
189 +** Tap the search bar at the top of the screen and use the on-screen keyboard to search for a user.
190 +** Tap the green phone icon to place a call.
191 +* Set speed dials:
192 +**
193 +* Favorites:
194 +** To add extensions to favorites:
195 +*** Tap the User icon on the right side of the home screen
196 +*** In the left menu, tap Favorites
197 +***
198 +* Button boxes
218 218  )))
219 219  
220 220  
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235 235  = Call Handling =
236 236  
237 237  
238 -* **To transfer a call **
239 -** **Blind transfer:**
240 -*** While on a call, tap the **Transfer** button.
241 -*** Select **Transfer** to bring up the transfer screen.
242 -*** Select the transfer mode "**Blind**" (blind is the default)
243 -*** Enter the extension.
244 -*** Tap on the **Transfer** softkey.
245 -*** The call will transfer to the extension and the phone system will hang up the call.
246 -** **Announced transfer**
247 -*** While on a call, tap the **Transfer** button.
248 -*** Select **Transfer** to bring up the transfer screen.
249 -*** Select the transfer mode (Blind is the default): change it to **Attended**
250 -*** Enter the transfer target extension and then press the **Transfer** soft key on the right.
251 -***
252 -* **To transfer a call to voicemail**
219 +* To transfer a call 
220 +** Blind transfer
221 +** Announced transfer
222 +* To transfer a call to voicemail
253 253  ** (((
254 254  Press Transfer and then press * and then enter the extension to go to directly to VM
255 255  )))
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295 295  = Call History =
296 296  
297 297  
298 -* **View call history:**
299 -** Tap the **Call History** button on the right side of the home screen.
300 -** Initiate a call from the history by tapping the green call or video buttons.
268 +* Find your call history
269 +* Manage call history
270 +* Place calls from call history
301 301  )))
302 302  
303 303  
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304 304  
305 305  (% class="col-xs-12 col-sm-4" %)
306 306  (((
307 -[[Figure . Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
277 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
308 308  )))
309 309  )))
310 310  
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336 336  (((
337 337  = Checking Voicemail =
338 338  
339 -When there is a new voicemail, the Message Waiting Indication LED icon will blink in red on the upper right corner of the phone and an icon will appear in the status bar.
340 340  
341 -​​​​​​​
342 -
343 343  * To access your voicemail box
344 344  * To access your voicemail from another extension within the district
345 345  * To access your voicemail from off site
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365 365  = Phone Settings =
366 366  
367 367  
368 -* Disable tap and button sounds
369 -** On the home screen, swipe to the second page and tap **Settings**. Swipe up and tap on **Sound.**
370 -* Adjust ringer and alert volumes
371 -* Set ring tones
372 -* Disable touch sounds and tones in **Other Settings.**
335 +* Disable tap sounds
336 +* Adjust volume:
337 +** Ringer volume
338 +** Call volume
339 +** Mute calls
373 373  )))
374 374  
375 375  
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376 376  (% class="col-xs-12 col-sm-4" %)
377 377  (((
378 378  [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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423 423  )))
424 424  )))
425 425  
426 -----
427 -
428 -(% class="row" %)
429 -(((
430 -(% class="col-xs-12 col-sm-8" %)
431 -(((
432 -= Extra =
433 -
434 434  
435 -)))
436 -
437 -
438 -
439 -(% class="col-xs-12 col-sm-4" %)
440 -(((
441 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
442 -)))
443 -)))
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