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Last modified by Christine Sklareski on 2025/08/13 16:06
From version 23.44
edited by Christine Sklareski
on 2025/05/22 13:37
Change comment: There is no comment for this version
To version 2.1
edited by Christine Sklareski
on 2025/05/16 13:50
Change comment: There is no comment for this version

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2 2  (((
3 3  (% class="col-xs-12 col-sm-8" %)
4 4  (((
5 -(% class="wikigeneratedid" id="HPlacingCalls" %)
6 -This page provides basic instructions for using the Grandstream 3350 phones that are installed in the main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
5 += Placing Calls =
7 7  
8 8  
9 -(% class="wikigeneratedid" %)
10 -[[image:GS-3350model.png||alt="Grandstream 3350 model" data-xwiki-image-style-border="true"]]
11 -
12 -
13 -Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
14 -
15 -
16 -Things to note:
17 -
18 -* The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed. If pressed inadvertently, press the illuminated Speaker phone button at the lower right corner to hang up the call.
19 -
20 -**Home Screen:**
21 -
22 -The home screen displays **Tech-configured speed dials** on the left, topped by the **signed-in user's name and extension**. On the right, **Call**, **Contacts**, and **Call history** softkeys are shown from top to bottom.
23 -
24 -
25 -
26 -
27 -The home screen has two pages. Swipe left to view page 2. The available apps may be slightly different from the screenshot below. The Settings app is available to change ring tones and turn off tap sounds.
28 -
29 -[[Page 2 of the Grandstream home screen.>>image:GS-Home2.png||alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="197" width="360"]]
30 -
31 -
32 -
33 -
34 -
35 -
8 +Content 1
36 36  )))
37 37  
38 38  
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51 51  (((
52 52  (% class="col-xs-12 col-sm-8" %)
53 53  (((
54 -= Place Calls =
55 -
56 -To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
57 -
58 -== Multiple ways to Initiate a call: ==
59 -
60 -1. Pick up the handset
61 -1. Press the Speaker button on the phone
62 -1. Press the Call button on the touchscreen
63 -1. Press a name in the Speed dial menu on the touchscreen or the button box
64 -1. Find a name in Contacts
65 -
66 -== Place Calls ==
67 -
68 -* **Place a ringing call to an internal extension:**
69 -** Initiate a call
70 -** Use the keypad to enter the extension
71 -** Press Audio call or Video call. Please note: Video calls will only work on admin phone models. Classroom phone models do not have a camera.
72 -
73 -(% style="display:none" %)
74 -
75 -* **To place a call to an outside phone number**:
76 -** Initiate a call
77 -** Dial 9 (to access the outside line)
78 -** Dial the external phone number
79 -** Press Audio call.
80 -
81 -== Place Emergency Calls ==
82 -
83 -* **To place an emergency 911 call:**
84 -** Initiate a call.
85 -** Dial 911 or 9911.
86 -** Press Audio call.
87 -
88 -* **To place an internal emergency call to alert the office of an issue:**
89 -** Initiate a call.
90 -** Dial your building's internal emergency extension.
91 -** Press Audio call.
92 -
93 -(% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
94 -
95 -)))
96 -
97 -
98 -
99 -(% class="col-xs-12 col-sm-4" %)
100 -(((
101 -[[Figure 2. Grandstream 3350 **Call screen**>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
102 -)))
103 -)))
104 -
105 -----
106 -
107 -(% class="row" %)
108 -(((
109 -(% class="col-xs-12 col-sm-8" %)
110 -(((
111 -== Place Conference Calls ==
112 -
113 -(((
114 -**To initiate a conference call from the dial screen:**
115 -GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
116 -
117 -* Bring up the dial screen
118 -* Enter the first extension number then press on it on the left panel of the screen
119 -* The extension will be added to the dialing field and users can dial another number
120 -* When all extensions have been entered, press "Audio Call" or "Video Call"
121 -
122 -* **To initiate a conference call while on a phone call:**
123 -** When the phone is on the call screen, tap on the "Conference" button
124 -** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
125 -** After the call is established, the conference screen is brought up.
126 -** Tap the "Invite" button to add more members to the conference.
127 -
128 -* **To initiate a conference call from the conference soft key:**
129 -** Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
130 -
131 -=== Conference Call Management: ===
132 -
133 -* (((
134 -**Attendee management**:
135 -
136 -* **Remove a user from call:** Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
137 -* **Mute**: Tap the extension and then click the Mute button.
138 -* **Video on**: Tap the extension and tap the Video on button.
139 -)))
140 -
141 -* **End a conference call:**
142 -** Tap the red handset button to end the call for everyone.
143 -** Individuals who disconnect from the call will exit but all other parties will remain.
144 -
145 -
146 -)))
147 -
148 -
149 -)))
150 -
151 -
152 -
153 -(% class="col-xs-12 col-sm-4" %)
154 -(((
155 -[[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
156 -
157 -
158 -[[Figure 3.Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
159 -)))
160 -)))
161 -
162 -
163 -----
164 -
165 -(% class="row" %)
166 -(((
167 -(% class="col-xs-12 col-sm-8" %)
168 -(((
169 169  = Answering Calls =
170 170  
171 -Caller ID will show who is calling.
172 172  
173 -* **To answer a single incoming call**:
174 -** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
175 -** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to  the handset.
176 -
177 -* **To answer an incoming call during an active call:**
178 -** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If the ringing call is answered, the first call will automatically be put on hold.
179 -**
180 -* **To pick up a call ringing at another phone in your group**
181 -**
182 -* **To send a ringing call to voicemail instead of answering**
183 -**
30 +Content 2
184 184  )))
185 185  
186 186  
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187 187  
188 188  (% class="col-xs-12 col-sm-4" %)
189 189  (((
190 -[[Figure 4 Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
191 -
192 -[[Figure 5. Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
37 +[[Figure 1. >>image:SUA.png||alt="Apple System Settings Software Update Available screen" height="295" width="357"]]
193 193  )))
194 194  )))
195 195  
196 -----
197 197  
198 -(% class="row" %)
199 -(((
200 -(% class="col-xs-12 col-sm-8" %)
201 -(((
202 -= Directory, Contacts list, and Button boxes =
203 -
204 -
205 -* **Finding extensions in the directory**:
206 -** Tap the **User** icon on the right side of the home screen
207 -** In the left menu, tap **LDAP**
208 -** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
209 -** Tap the **green** **phone** icon to place a call.
210 -
211 -* **Frequently called contact list**:
212 -** Tap the **User** icon on the right side of the home screen
213 -** In the left menu, tap **LDAP**
214 -** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
215 -** Tap the **Download** button to save the extension to the contact list.
216 -
217 -* **Button boxes**
218 -)))
219 -
220 -
221 -
222 -(% class="col-xs-12 col-sm-4" %)
223 -(((
224 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
225 -)))
226 -)))
227 -
228 -
229 229  ----
230 230  
231 231  (% class="row" %)
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235 235  = Call Handling =
236 236  
237 237  
238 -* **To transfer a call **
239 -** **Blind transfer:**
240 -*** While on a call, tap the **Transfer** button.
241 -*** Select **Transfer** to bring up the transfer screen.
242 -*** Select the transfer mode "**Blind**" (blind is the default)
243 -*** Enter the extension.
244 -*** Tap on the **Transfer** softkey.
245 -*** The call will transfer to the extension and the phone system will hang up the call.
246 -** **Announced transfer**
247 -*** While on a call, tap the **Transfer** button.
248 -*** Select **Transfer** to bring up the transfer screen.
249 -*** Select the transfer mode (Blind is the default): change it to **Attended**
250 -*** Enter the transfer target extension and then press the **Transfer** soft key on the right.
251 -***
252 -* **To transfer a call to voicemail**
253 -** (((
254 -Press Transfer and then press * and then enter the extension to go to directly to VM
51 +Content 3
255 255  )))
256 -)))
257 257  
258 258  
259 259  
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264 264  )))
265 265  
266 266  
63 +
267 267  ----
268 268  
269 269  (% class="row" %)
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270 270  (((
271 271  (% class="col-xs-12 col-sm-8" %)
272 272  (((
273 -= Pick up groups / Hunt groups / Monitored Extensions =
70 += Voicemail and Auto Attendant =
274 274  
275 275  
276 -* Pick up groups
277 -* Hunt groups
278 -* Monitored extensions
73 +Content 3
279 279  )))
280 280  
281 281  
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286 286  )))
287 287  )))
288 288  
289 -----
290 290  
291 -(% class="row" %)
292 -(((
293 -(% class="col-xs-12 col-sm-8" %)
294 -(((
295 -= Call History =
296 -
297 -
298 -* **View call history:**
299 -** Tap the **Call History** button on the right side of the home screen.
300 -** Initiate a call from the history by tapping the green call or video buttons.
301 -)))
302 -
303 -
304 -
305 -(% class="col-xs-12 col-sm-4" %)
306 -(((
307 -[[Figure . Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
308 -)))
309 -)))
310 -
311 311  ----
312 312  
313 313  (% class="row" %)
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314 314  (((
315 315  (% class="col-xs-12 col-sm-8" %)
316 316  (((
317 -= Availability States =
91 += Section 3 =
318 318  
319 319  
320 -* Change availability state when OOO or In Meeting
94 +Content 3
321 321  )))
322 322  
323 323  
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328 328  )))
329 329  )))
330 330  
331 -----
332 332  
333 -(% class="row" %)
334 -(((
335 -(% class="col-xs-12 col-sm-8" %)
336 -(((
337 -= Checking Voicemail =
338 338  
339 -When there is a new voicemail, the Message Waiting Indication LED icon will blink in red on the upper right corner of the phone and an icon will appear in the status bar.
340 -
341 -​​​​​​​
342 -
343 -* To access your voicemail box
344 -* To access your voicemail from another extension within the district
345 -* To access your voicemail from off site
346 -* Voicemail indicator
347 -* Voicemail to email
348 -)))
349 -
350 -
351 -
352 -(% class="col-xs-12 col-sm-4" %)
353 -(((
354 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
355 -)))
356 -)))
357 -
358 -
359 359  ----
360 360  
361 361  (% class="row" %)
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362 362  (((
363 363  (% class="col-xs-12 col-sm-8" %)
364 364  (((
365 -= Phone Settings =
113 += Section 3 =
366 366  
367 367  
368 -* Disable tap and button sounds
369 -** On the home screen, swipe to the second page and tap **Settings**. Swipe up and tap on **Sound.**
370 -* Adjust ringer and alert volumes
371 -* Set ring tones
372 -* Disable touch sounds and tones in **Other Settings.**
373 -)))
374 -
375 -
376 -(% class="col-xs-12 col-sm-4" %)
377 -(((
378 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
379 -)))
380 -)))
381 -
382 -
383 -
384 -----
385 -
386 -(% class="row" %)
387 -(((
388 -(% class="col-xs-12 col-sm-8" %)
389 -(((
390 -= Answering Doorbells =
391 -
392 -
393 393  Content 3
394 394  )))
395 395  
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408 408  (((
409 409  (% class="col-xs-12 col-sm-8" %)
410 410  (((
411 -= All Call and Paging/Intercom =
134 += Section 3 =
412 412  
413 413  
414 -* Page within school
415 -* Page between buildings
137 +Content 3
416 416  )))
417 417  
418 418  
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423 423  )))
424 424  )))
425 425  
426 -----
427 427  
428 -(% class="row" %)
149 +(% id="gtx-trans" style="position: absolute; left: 66px; top: 324.562px;" %)
429 429  (((
430 -(% class="col-xs-12 col-sm-8" %)
151 +(% class="gtx-trans-icon" %)
431 431  (((
432 -= Extra =
433 -
434 434  
435 435  )))
436 -
437 -
438 -
439 -(% class="col-xs-12 col-sm-4" %)
440 -(((
441 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
442 442  )))
443 -)))
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