Changes for page Admin Phone Directions - GS3350 Model
Last modified by Christine Sklareski on 2025/08/06 14:40
From version 23.4
edited by Christine Sklareski
on 2025/05/22 11:40
on 2025/05/22 11:40
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To version 24.8
edited by Christine Sklareski
on 2025/05/22 14:34
on 2025/05/22 14:34
Change comment:
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... ... @@ -3,7 +3,7 @@ 3 3 (% class="col-xs-12 col-sm-8" %) 4 4 ((( 5 5 (% class="wikigeneratedid" id="HPlacingCalls" %) 6 -This page provides basic instructions for using the Grandstream 3350 phones that are installed in each main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.6 +This page provides basic instructions for using the Grandstream 3350 phones that are installed in the main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed. 7 7 8 8 9 9 (% class="wikigeneratedid" %) ... ... @@ -11,6 +11,28 @@ 11 11 12 12 13 13 Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]] 14 + 15 + 16 +Things to note: 17 + 18 +* The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed. If pressed inadvertently, press the illuminated Speaker phone button at the lower right corner to hang up the call. 19 + 20 +**Home Screen:** 21 + 22 +The home screen displays **Tech-configured speed dials** on the left, topped by the **signed-in user's name and extension**. On the right, **Call**, **Contacts**, and **Call history** softkeys are shown from top to bottom. 23 + 24 + 25 + 26 + 27 +The home screen has two pages. Swipe left to view page 2. The available apps may be slightly different from the screenshot below. The Settings app is available to change ring tones and turn off tap sounds. 28 + 29 +[[Page 2 of the Grandstream home screen.>>image:GS-Home2.png||alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="197" width="360"]] 30 + 31 + 32 + 33 + 34 + 35 + 14 14 ))) 15 15 16 16 ... ... @@ -37,9 +37,9 @@ 37 37 38 38 1. Pick up the handset 39 39 1. Press the Speaker button on the phone 40 -1. Press the Speakerbutton on the touchscreen41 -1. Press a name in the Speed dial menu on the touchscreen 42 -1. Pressa nameona buttonbox62 +1. Press the Call button on the touchscreen 63 +1. Press a name in the Speed dial menu on the touchscreen or the button box 64 +1. Find a name in Contacts 43 43 44 44 == Place Calls == 45 45 ... ... @@ -76,7 +76,7 @@ 76 76 77 77 (% class="col-xs-12 col-sm-4" %) 78 78 ((( 79 -[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]] 101 +[[Figure 2. Grandstream 3350 **Call screen**>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]] 80 80 ))) 81 81 ))) 82 82 ... ... @@ -150,10 +150,10 @@ 150 150 151 151 * **To answer a single incoming call**: 152 152 ** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call. 153 -** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset. 175 +** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset. 154 154 155 155 * **To answer an incoming call during an active call:** 156 -** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If answered, the first call will automatically be put on hold. 178 +** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If the ringing call is answered, the first call will automatically be put on hold. 157 157 ** 158 158 * **To pick up a call ringing at another phone in your group** 159 159 ** ... ... @@ -177,22 +177,22 @@ 177 177 ((( 178 178 (% class="col-xs-12 col-sm-8" %) 179 179 ((( 180 -= Directory, Speed Dials,Favorites, and ButtonBoxes =202 += Directory, Contacts list, and Button boxes = 181 181 182 182 183 -* **Finding extensions in the Directory**:205 +* **Finding EASD extensions in the directory**: 184 184 ** Tap the **User** icon on the right side of the home screen 185 185 ** In the left menu, tap **LDAP** 186 -** Tap the search bar at the top of the screen and use the on-screen keyboard to search for a user. 187 -** Tap the green phone icon to place a call. 188 - **189 -* ** Setspeeddials:**190 -** 191 -* *Favorites**:192 -** T oaddextensions tofavorites:193 -** *Tap theUser icon on theright sideofthehomescreen194 -** *Intheleft menu,tapFavorites195 - ***208 +** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user. 209 +** Tap the **green** **phone** icon to place a call. 210 + 211 +* **Frequently called contact list**: 212 +** Tap the **User** icon on the right side of the home screen 213 +** In the left menu, tap **LDAP** 214 +** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user. 215 +** Tap the **Download** button to save the extension to the contact list. 216 +** Find your downloaded contacts in the **Contacts** menu on the left side of the User screen. 217 + 196 196 * **Button boxes** 197 197 ))) 198 198 ... ... @@ -200,7 +200,7 @@ 200 200 201 201 (% class="col-xs-12 col-sm-4" %) 202 202 ((( 203 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Updatescreenprompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]225 +[[Figure . Grandstream EASD Directory >>image:GS-LDAP-cropped.jpg||alt="Grandstream directory" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="204" width="360"]] 204 204 ))) 205 205 ))) 206 206 ... ... @@ -214,16 +214,22 @@ 214 214 = Call Handling = 215 215 216 216 217 -* To transfer a call 218 -** Blind transfer: 219 -*** While on a call, tap the Transfer button. 220 -*** Select Transfer to bring up the transfer screen. 221 -*** Select the transfer mode "Blind" or Attended"(blind isbydefault)239 +* **To transfer a call ** 240 +** **Blind transfer:** 241 +*** While on a call, tap the **Transfer** button. 242 +*** Select **Transfer** to bring up the transfer screen. 243 +*** Select the transfer mode "**Blind**" (blind is the default) 222 222 *** Enter the extension. 223 -*** Tap on the Transfer softkey. 245 +*** Tap on the **Transfer** softkey. 224 224 *** The call will transfer to the extension and the phone system will hang up the call. 225 -** Announced transfer 226 -* To transfer a call to voicemail 247 + 248 +* **Attended transfer** 249 +** While on a call, tap the **Transfer** button. 250 +** Select **Transfer** to bring up the transfer screen. 251 +** Select the transfer mode (Blind is the default): change it to **Attended** 252 +** Enter the transfer target extension and then press the **Transfer** soft key on the right. 253 + 254 +* **To transfer a call to voicemail** 227 227 ** ((( 228 228 Press Transfer and then press * and then enter the extension to go to directly to VM 229 229 ))) ... ... @@ -233,7 +233,9 @@ 233 233 234 234 (% class="col-xs-12 col-sm-4" %) 235 235 ((( 236 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]] 264 +[[Figure . Grandstream blind transfer screen. >>image:GS-blindTransfer.png||alt="Grandstream blind transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]] 265 + 266 +[[Figure . Grandstream attended transfer screen. >>image:GS-AttendedTransfer.png||alt="Grandstream attended transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]] 237 237 ))) 238 238 ))) 239 239 ... ... @@ -269,9 +269,9 @@ 269 269 = Call History = 270 270 271 271 272 -* Findyourcall history273 -* Managecallhistory274 -* Place callsfromcallhistory302 +* **View call history:** 303 +** Tap the **Call History** button on the right side of the home screen. 304 +** Initiate a call from the history by tapping the green call or video buttons. 275 275 ))) 276 276 277 277 ... ... @@ -278,7 +278,7 @@ 278 278 279 279 (% class="col-xs-12 col-sm-4" %) 280 280 ((( 281 -[[Figure 2. >>image:U_P_Screen.png||alt="SoftwareUpdatescreenprompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]311 +[[Figure . Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]] 282 282 ))) 283 283 ))) 284 284 ... ... @@ -288,10 +288,14 @@ 288 288 ((( 289 289 (% class="col-xs-12 col-sm-8" %) 290 290 ((( 291 -= Availability States = 321 += Availability State: Do Not Disturb = 292 292 293 293 294 -* Change availability state when OOO or In Meeting 324 +* When Do not disturb is on, incoming calls will be blocked for all accounts. 325 +* To initiate do not disturb, touch and drag the status bar (top edge of the display) down on the home screen. 326 +* Tap the DND icon to turn it on and off. 327 + 328 + 295 295 ))) 296 296 297 297 ... ... @@ -298,7 +298,7 @@ 298 298 299 299 (% class="col-xs-12 col-sm-4" %) 300 300 ((( 301 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Updatescreenpromptinga password" data-xwiki-image-style-alignment="end" height="257" width="310"]]335 +[[Figure . Grandstream Do not disturb setting. >>image:GS-DND.png||alt="Grandstream Do not disturb mode" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="206" width="360"]] 302 302 ))) 303 303 ))) 304 304 ... ... @@ -308,14 +308,12 @@ 308 308 ((( 309 309 (% class="col-xs-12 col-sm-8" %) 310 310 ((( 311 -= CheckingVoicemail =345 += Voicemail = 312 312 313 - 314 -* To access your voicemail box 315 -* To access your voicemail from another extension within the district 316 -* To access your voicemail from off site 317 -* Voicemail indicator 318 -* Voicemail to email 347 +* All voicemails will be sent to the email address of the user tied to the extension and then the voicemail will be deleted off the phone. 348 +* Voicemails will be sent to email as a .wav file and will open in the Apple Music app. 349 +* Voicemails can also be accessed through the Wave phone app, if using. 350 +* 319 319 ))) 320 320 321 321 ... ... @@ -322,7 +322,7 @@ 322 322 323 323 (% class="col-xs-12 col-sm-4" %) 324 324 ((( 325 -[[Figure 2. >>image: U_P_Screen.png||alt="Software Updatescreenpromptinga password" data-xwiki-image-style-alignment="end" height="257" width="310"]]357 +[[Figure 2. >>image:GS-voicemail.png||alt="Grandstream voicemail screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]] 326 326 ))) 327 327 ))) 328 328 ... ... @@ -336,15 +336,22 @@ 336 336 = Phone Settings = 337 337 338 338 339 -* Disable tap sounds 340 -* Adjust volume: 341 -** Ringer volume 342 -** Call volume 343 -** Mute calls 371 +* Disable tap and button sounds 372 +** On the home screen, swipe to the second page and tap **Settings**. Swipe up and tap on **Sound.** 373 +* Adjust ringer and alert volumes 374 +* Set ring tones 375 +* Disable touch sounds and tones in **Other Settings.** 376 +* 377 +* Touch Tones: 378 +** Tap the Home button 379 +** Swipe left to the second page and tap Settings 380 +** Swipe up and tap on Sound 381 +** Tap Other Sounds 382 +** 383 +* Ring Tones 344 344 ))) 345 345 346 346 347 - 348 348 (% class="col-xs-12 col-sm-4" %) 349 349 ((( 350 350 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]] ... ... @@ -401,11 +401,10 @@ 401 401 ((( 402 402 (% class="col-xs-12 col-sm-8" %) 403 403 ((( 404 -= Phone Settings=443 += Extra = 405 405 406 - 407 -* Touch Tones 408 -* Ring Tones 445 +* E: 446 +* E 409 409 ))) 410 410 411 411
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