Last modified by Christine Sklareski on 2025/08/06 14:40

From version 23.4
edited by Christine Sklareski
on 2025/05/22 11:40
Change comment: There is no comment for this version
To version 13.1
edited by Christine Sklareski
on 2025/05/16 16:20
Change comment: There is no comment for this version

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3 3  (% class="col-xs-12 col-sm-8" %)
4 4  (((
5 5  (% class="wikigeneratedid" id="HPlacingCalls" %)
6 -This page provides basic instructions for using the Grandstream 3350 phones that are installed in each main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
6 +
7 7  
8 +Hardware:
8 8  
9 -(% class="wikigeneratedid" %)
10 -[[image:GS-3350model.png||alt="Grandstream 3350 model" data-xwiki-image-style-border="true"]]
11 11  
12 -
13 -Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
11 +* [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
14 14  )))
15 15  
16 16  
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29 29  (((
30 30  (% class="col-xs-12 col-sm-8" %)
31 31  (((
32 -= Place Calls =
30 += **Place Calls** =
33 33  
34 -To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
35 35  
36 -== Multiple ways to Initiate a call: ==
33 +== Initiate a call: ==
37 37  
38 38  1. Pick up the handset
39 39  1. Press the Speaker button on the phone
40 40  1. Press the Speaker button on the touchscreen
41 -1. Press a name in the Speed dial menu on the touchscreen
42 -1. Press a name on a button box
38 +1. Press a name in the Speed dial menu on the touchscreen (speakerphone will engage if not using handset)
39 +1. Press a name on a button box (speakerphone will engage if not using handset)
43 43  
44 -== Place Calls ==
41 +== Place Ringing Calls ==
45 45  
46 46  * **Place a ringing call to an internal extension:**
47 -** Initiate a call
48 -** Use the keypad to enter the extension
49 -** Press Audio call or Video call. Please note: Video calls will only work on admin phone models. Classroom phone models do not have a camera.
44 +** **Handset**:
45 +*** Initiate a call
46 +*** Use the keypad to enter the extension
47 +*** Press Audio call or Video call.
48 +**** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
49 +**** Video calls will only work on admin phone models. Classroom phone models do not have a camera.
50 +*** To disconnect the call, return the handset to the cradle.
51 +** **Speakerphone:**
52 +*** Press the Dial/Send button or the Speaker button
53 +*** Use the keypad to enter the extension
54 +*** Press Audio call or Video call.
55 +**** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
56 +**** Video calls will only work on admin phone models. Classroom phone models do not have a camera.(% style="display:none" %)
57 +*** To disconnect the call, press the Speaker button.(% style="display:none" %)
50 50  
51 -(% style="display:none" %)
59 +* **To place a call to an outside phone number**
60 +** **Handset**:
61 +*** Pick up the handset
62 +*** Use the keypad to press 9 (to access the outside line)
63 +*** Use the keypad to enter the external phone number
64 +*** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
65 +*** To disconnect the call, return the handset to the cradle.
66 +** **Speakerphone:**
67 +*** Press the Dial/Send button or the Speaker button
68 +*** Use the keypad to press 9 (to access the outside line)
69 +*** Use the keypad to enter the external phone number
70 +*** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
71 +*** To disconnect the call, press the Speaker button.
72 +
52 52  
53 -* **To place a call to an outside phone number**:
54 -** Initiate a call
55 -** Dial 9 (to access the outside line)
56 -** Dial the external phone number
57 -** Press Audio call.
58 -
59 59  == Place Emergency Calls ==
60 60  
61 61  * **To place an emergency 911 call:**
62 -** Initiate a call.
63 -** Dial 911 or 9911.
64 -** Press Audio call.
65 -
77 +** Pick up the handset or engage the speakerphone
78 +** Dial 911 or 9911 on the keypad.
79 +** Press Audio call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
80 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
81 +
66 66  * **To place an internal emergency call to alert the office of an issue:**
67 -** Initiate a call.
68 -** Dial your building's internal emergency extension.
69 -** Press Audio call.
83 +** Pick up the handset or engage the speakerphone
84 +** Dial your building's internal emergency extension on the keypad.
85 +** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
86 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
70 70  
71 -(% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
72 -
73 -)))
74 -
75 -
76 -
77 -(% class="col-xs-12 col-sm-4" %)
78 -(((
79 -[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
80 -)))
81 -)))
82 -
83 -----
84 -
85 -(% class="row" %)
86 -(((
87 -(% class="col-xs-12 col-sm-8" %)
88 -(((
89 89  == Place Conference Calls ==
90 90  
91 -(((
92 -**To initiate a conference call from the dial screen:**
93 -GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
94 -
95 -* Bring up the dial screen
96 -* Enter the first extension number then press on it on the left panel of the screen
97 -* The extension will be added to the dialing field and users can dial another number
98 -* When all extensions have been entered, press "Audio Call" or "Video Call"
99 -
100 -* **To initiate a conference call while on a phone call:**
101 -** When the phone is on the call screen, tap on the "Conference" button
102 -** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
103 -** After the call is established, the conference screen is brought up.
104 -** Tap the "Invite" button to add more members to the conference.
105 -
106 -* **To initiate a conference call from the conference soft key:**
107 -** Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
108 -
109 -=== Conference Call Management: ===
110 -
111 111  * (((
112 -**Attendee management**:
113 -
114 -* **Remove a user from call:** Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
115 -* **Mute**: Tap the extension and then click the Mute button.
116 -* **Video on**: Tap the extension and tap the Video on button.
91 +**To place a conference call**
117 117  )))
118 -
119 -* **End a conference call:**
120 -** Tap the red handset button to end the call for everyone.
121 -** Individuals who disconnect from the call will exit but all other parties will remain.
122 -
123 -
124 124  )))
125 125  
126 -
127 -)))
128 128  
129 129  
130 -
131 131  (% class="col-xs-12 col-sm-4" %)
132 132  (((
133 -[[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
134 -
135 -
136 -[[Figure 3.Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
99 +[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
137 137  )))
138 138  )))
139 139  
140 140  
104 +
141 141  ----
142 142  
143 143  (% class="row" %)
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146 146  (((
147 147  = Answering Calls =
148 148  
149 -Caller ID will show who is calling.
150 150  
151 -* **To answer a single incoming call**:
152 -** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
153 -** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset.
154 -
155 -* **To answer an incoming call during an active call:**
156 -** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If answered, the first call will automatically be put on hold.
157 -**
158 -* **To pick up a call ringing at another phone in your group**
159 -**
160 -* **To send a ringing call to voicemail instead of answering**
161 -**
114 +* Call ID will show who is calling
115 +* To answer a ringing call
116 +* To answer a second simultaneous call
117 +* To pick up a call ringing at another phone in your group
118 +* To send a ringing call to voicemail instead of answering
162 162  )))
163 163  
164 164  
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165 165  
166 166  (% class="col-xs-12 col-sm-4" %)
167 167  (((
168 -[[Figure 4 Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
169 -
170 -[[Figure 5. Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
125 +[[Figure 1. >>image:SUA.png||alt="Apple System Settings Software Update Available screen" data-xwiki-image-style-alignment="end" height="295" width="357"]]
171 171  )))
172 172  )))
173 173  
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180 180  = Directory, Speed Dials, Favorites, and Button Boxes =
181 181  
182 182  
183 -* **Finding extensions in the Directory**:
184 -** Tap the **User** icon on the right side of the home screen
185 -** In the left menu, tap **LDAP**
186 -** Tap the search bar at the top of the screen and use the on-screen keyboard to search for a user.
187 -** Tap the green phone icon to place a call.
188 -**
189 -* **Set speed dials:**
190 -**
191 -* **Favorites**:
192 -** To add extensions to favorites:
193 -*** Tap the User icon on the right side of the home screen
194 -*** In the left menu, tap Favorites
195 -***
196 -* **Button boxes**
138 +* Directory
139 +* Speed Dials
140 +* Favorites
141 +* Button boxes
197 197  )))
198 198  
199 199  
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215 215  
216 216  
217 217  * To transfer a call 
218 -** Blind transfer:
219 -*** While on a call, tap the Transfer button.
220 -*** Select Transfer to bring up the transfer screen.
221 -*** Select the transfer mode "Blind" or Attended" (blind is by default)
222 -*** Enter the extension.
223 -*** Tap on the Transfer softkey.
224 -*** The call will transfer to the extension and the phone system will hang up the call.
163 +** Blind transfer
225 225  ** Announced transfer
226 226  * To transfer a call to voicemail
227 227  ** (((
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308 308  (((
309 309  (% class="col-xs-12 col-sm-8" %)
310 310  (((
311 -= Checking Voicemail =
250 += Voicemail =
312 312  
313 313  
314 314  * To access your voicemail box
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359 359  (((
360 360  (% class="col-xs-12 col-sm-8" %)
361 361  (((
362 -= Answering Doorbells =
301 += Doorbells =
363 363  
364 364  
365 365  Content 3
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395 395  )))
396 396  )))
397 397  
398 -----
399 -
400 -(% class="row" %)
401 -(((
402 -(% class="col-xs-12 col-sm-8" %)
403 -(((
404 -= Phone Settings =
405 -
406 -
407 -* Touch Tones
408 -* Ring Tones
409 -)))
410 -
411 -
412 -
413 -(% class="col-xs-12 col-sm-4" %)
414 -(((
415 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
416 -)))
417 -)))
337 +
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