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Last modified by Christine Sklareski on 2025/07/17 09:56
From version 23.20
edited by Christine Sklareski
on 2025/05/22 12:21
Change comment: There is no comment for this version
To version 23.1
edited by Christine Sklareski
on 2025/05/22 10:34
Change comment: There is no comment for this version

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11 11  
12 12  
13 13  Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
14 -
15 -
16 -Things to note:
17 -
18 -* The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed. If pressed inadvertently, press the illuminated Speaker phone button at the lower right corner.
19 -
20 -
21 -**Home Screen:**
22 -
23 -The home screen has speed dials set up on the left side. At the top of the speed dial list shows the user's name and extension who is signed in to the phone. On the right side of the phone displays from top to bottom, the call softkey, contacts and call history.
24 -
25 -
26 -
27 -
28 -The home screen has two pages. Swipe left to view page 2. The available apps may be slightly different from the screenshot below. The Settings app is available to change ring tones and turn off tap sounds.
29 -
30 -[[Page 2 of the Grandstream home screen.>>image:GS-Home2.png||alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="197" width="360"]]
31 -
32 -
33 -
34 -
35 -
36 -
37 37  )))
38 38  
39 39  
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52 52  (((
53 53  (% class="col-xs-12 col-sm-8" %)
54 54  (((
55 -= Place Calls =
32 += **Place Calls** =
56 56  
57 57  To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
58 58  
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120 120  * The extension will be added to the dialing field and users can dial another number
121 121  * When all extensions have been entered, press "Audio Call" or "Video Call"
122 122  
100 +
101 +
123 123  * **To initiate a conference call while on a phone call:**
124 124  ** When the phone is on the call screen, tap on the "Conference" button
125 125  ** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
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129 129  * **To initiate a conference call from the conference soft key:**
130 130  ** Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
131 131  
111 +
132 132  === Conference Call Management: ===
133 133  
134 134  * (((
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173 173  
174 174  * **To answer a single incoming call**:
175 175  ** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
176 -** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to  the handset.
156 +** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset.
177 177  
178 178  * **To answer an incoming call during an active call:**
179 -** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If the ringing call is answered, the first call will automatically be put on hold.
159 +** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the call by audio, video or the new call can be declined. If answered, the first call will be put on hold.
180 180  **
181 181  * **To pick up a call ringing at another phone in your group**
182 182  **
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203 203  = Directory, Speed Dials, Favorites, and Button Boxes =
204 204  
205 205  
206 -* **Finding extensions in the Directory**:
207 -** Tap the **User** icon on the right side of the home screen
208 -** In the left menu, tap **LDAP**
209 -** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
210 -** Tap the **green** **phone** icon to place a call.
211 -
212 -
213 -* **Frequently called contact list**:
214 -** Tap the **User** icon on the right side of the home screen
215 -** In the left menu, tap **LDAP**
216 -** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
217 -** Tap the **Download** button to save the extension to the contact list.
218 -
219 -
220 -* **Button boxes**
186 +* Directory:
187 +** Tap the User icon on the right side of the home screen
188 +** In the left menu, tap LDAP
189 +** Tap the search bar at the top of the screen and use the on-screen keyboard to search for a user.
190 +** Tap the green phone icon to place a call.
191 +* Set speed dials:
192 +**
193 +* Favorites:
194 +** To add extensions to favorites:
195 +*** Tap the User icon on the right side of the home screen
196 +*** In the left menu, tap Favorites
197 +***
198 +* Button boxes
221 221  )))
222 222  
223 223  
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239 239  
240 240  
241 241  * To transfer a call 
242 -** Blind transfer:
243 -*** While on a call, tap the Transfer button.
244 -*** Select Transfer to bring up the transfer screen.
245 -*** Select the transfer mode "Blind" or Attended" (blind is by default)
246 -*** Enter the extension.
247 -*** Tap on the Transfer softkey.
248 -*** The call will transfer to the extension and the phone system will hang up the call.
220 +** Blind transfer
249 249  ** Announced transfer
250 250  * To transfer a call to voicemail
251 251  ** (((
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293 293  = Call History =
294 294  
295 295  
296 -* **Find the call history:**
297 -** Tap the Call History button on the right menu of the home screen.
298 -** Initiate a call from the history by tapping the green call or video buttons.
268 +* Find your call history
269 +* Manage call history
270 +* Place calls from call history
299 299  )))
300 300  
301 301  
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302 302  
303 303  (% class="col-xs-12 col-sm-4" %)
304 304  (((
305 -[[Figure . Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
277 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
306 306  )))
307 307  )))
308 308  
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419 419  )))
420 420  )))
421 421  
422 -----
423 -
424 -(% class="row" %)
425 -(((
426 -(% class="col-xs-12 col-sm-8" %)
427 -(((
428 -= Phone Settings =
429 -
430 -
431 -* Touch Tones
432 -* Ring Tones
433 -)))
434 -
435 -
436 -
437 -(% class="col-xs-12 col-sm-4" %)
438 -(((
439 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
440 -)))
441 -)))
394 +
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