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Last modified by Christine Sklareski on 2025/08/06 14:40
From version 23.2
edited by Christine Sklareski
on 2025/05/22 11:03
Change comment: There is no comment for this version
To version 23.51
edited by Christine Sklareski
on 2025/05/22 13:52
Change comment: There is no comment for this version

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3 3  (% class="col-xs-12 col-sm-8" %)
4 4  (((
5 5  (% class="wikigeneratedid" id="HPlacingCalls" %)
6 -This page provides basic instructions for using the Grandstream 3350 phones that are installed in each main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
6 +This page provides basic instructions for using the Grandstream 3350 phones that are installed in the main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
7 7  
8 8  
9 9  (% class="wikigeneratedid" %)
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11 11  
12 12  
13 13  Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
14 +
15 +
16 +Things to note:
17 +
18 +* The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed. If pressed inadvertently, press the illuminated Speaker phone button at the lower right corner to hang up the call.
19 +
20 +
21 +**Home Screen:**
22 +
23 +The home screen displays **Tech-configured speed dials** on the left, topped by the **signed-in user's name and extension**. On the right, **Call**, **Contacts**, and **Call history** softkeys are shown from top to bottom.
24 +
25 +
26 +
27 +
28 +The home screen has two pages. Swipe left to view page 2. The available apps may be slightly different from the screenshot below. The Settings app is available to change ring tones and turn off tap sounds.
29 +
30 +[[Page 2 of the Grandstream home screen.>>image:GS-Home2.png||alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="197" width="360"]]
31 +
32 +
33 +
34 +
35 +
36 +
14 14  )))
15 15  
16 16  
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29 29  (((
30 30  (% class="col-xs-12 col-sm-8" %)
31 31  (((
32 -= **Place Calls** =
55 += Place Calls =
33 33  
34 34  To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
35 35  
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37 37  
38 38  1. Pick up the handset
39 39  1. Press the Speaker button on the phone
40 -1. Press the Speaker button on the touchscreen
41 -1. Press a name in the Speed dial menu on the touchscreen
42 -1. Press a name on a button box
63 +1. Press the Call button on the touchscreen
64 +1. Press a name in the Speed dial menu on the touchscreen or the button box
65 +1. Find a name in Contacts
43 43  
44 44  == Place Calls ==
45 45  
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76 76  
77 77  (% class="col-xs-12 col-sm-4" %)
78 78  (((
79 -[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
102 +[[Figure 2. Grandstream 3350 **Call screen**>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
80 80  )))
81 81  )))
82 82  
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97 97  * The extension will be added to the dialing field and users can dial another number
98 98  * When all extensions have been entered, press "Audio Call" or "Video Call"
99 99  
100 -
101 101  * **To initiate a conference call while on a phone call:**
102 102  ** When the phone is on the call screen, tap on the "Conference" button
103 103  ** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
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151 151  
152 152  * **To answer a single incoming call**:
153 153  ** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
154 -** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset.
176 +** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to  the handset.
155 155  
156 156  * **To answer an incoming call during an active call:**
157 -** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If answered, the first call will automatically be put on hold.
179 +** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If the ringing call is answered, the first call will automatically be put on hold.
158 158  **
159 159  * **To pick up a call ringing at another phone in your group**
160 160  **
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178 178  (((
179 179  (% class="col-xs-12 col-sm-8" %)
180 180  (((
181 -= Directory, Speed Dials, Favorites, and Button Boxes =
203 += Directory, Contacts list, and Button boxes =
182 182  
183 183  
184 -* Directory:
185 -** Tap the User icon on the right side of the home screen
186 -** In the left menu, tap LDAP
187 -** Tap the search bar at the top of the screen and use the on-screen keyboard to search for a user.
188 -** Tap the green phone icon to place a call.
189 -**
190 -* Set speed dials:
191 -**
192 -* Favorites:
193 -** To add extensions to favorites:
194 -*** Tap the User icon on the right side of the home screen
195 -*** In the left menu, tap Favorites
196 -***
197 -* Button boxes
206 +* **Finding extensions in the directory**:
207 +** Tap the **User** icon on the right side of the home screen
208 +** In the left menu, tap **LDAP**
209 +** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
210 +** Tap the **green** **phone** icon to place a call.
211 +
212 +
213 +* **Frequently called contact list**:
214 +** Tap the **User** icon on the right side of the home screen
215 +** In the left menu, tap **LDAP**
216 +** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
217 +** Tap the **Download** button to save the extension to the contact list.
218 +** Find your downloaded contacts in the **Contacts** menu on the left side of the User screen.
219 +
220 +
221 +* **Button boxes**
198 198  )))
199 199  
200 200  
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215 215  = Call Handling =
216 216  
217 217  
218 -* To transfer a call 
219 -** Blind transfer:
220 -*** While on a call, tap the Transfer button.
221 -*** Select Transfer to bring up the transfer screen.
222 -*** Select the transfer mode "Blind" or Attended" (blind is by default)
242 +* **To transfer a call **
243 +** **Blind transfer:**
244 +*** While on a call, tap the **Transfer** button.
245 +*** Select **Transfer** to bring up the transfer screen.
246 +*** Select the transfer mode "**Blind**" (blind is the default)
223 223  *** Enter the extension.
224 -*** Tap on the Transfer softkey.
248 +*** Tap on the **Transfer** softkey.
225 225  *** The call will transfer to the extension and the phone system will hang up the call.
226 -** Announced transfer
227 -* To transfer a call to voicemail
250 +** **Attended transfer**
251 +*** While on a call, tap the **Transfer** button.
252 +*** Select **Transfer** to bring up the transfer screen.
253 +*** Select the transfer mode (Blind is the default): change it to **Attended**
254 +*** Enter the transfer target extension and then press the **Transfer** soft key on the right.
255 +***
256 +* **To transfer a call to voicemail**
228 228  ** (((
229 229  Press Transfer and then press * and then enter the extension to go to directly to VM
230 230  )))
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234 234  
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236 236  (((
237 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
266 +[[Figure 2. >>image:GS-blindTransfer.png||alt="Grandstream blind transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
238 238  )))
239 239  )))
240 240  
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270 270  = Call History =
271 271  
272 272  
273 -* Find your call history
274 -* Manage call history
275 -* Place calls from call history
302 +* **View call history:**
303 +** Tap the **Call History** button on the right side of the home screen.
304 +** Initiate a call from the history by tapping the green call or video buttons.
276 276  )))
277 277  
278 278  
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279 279  
280 280  (% class="col-xs-12 col-sm-4" %)
281 281  (((
282 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
311 +[[Figure . Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
283 283  )))
284 284  )))
285 285  
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311 311  (((
312 312  = Checking Voicemail =
313 313  
343 +When there is a new voicemail, the Message Waiting Indication LED icon will blink in red on the upper right corner of the phone and an icon will appear in the status bar.
314 314  
315 -* To access your voicemail box
345 +* To access your voicemail box:
346 +** Swipe to page 2 of the home screen and tap **Voicemail.**
347 +** **All accounts on the phone will ** and the number of voicemails will be displayed.
348 +** Tap on the **account** to dial into the voicemail box then follow the response to retrieve the voicemails.
349 +**
316 316  * To access your voicemail from another extension within the district
317 317  * To access your voicemail from off site
318 318  * Voicemail indicator
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323 323  
324 324  (% class="col-xs-12 col-sm-4" %)
325 325  (((
326 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
360 +[[Figure 2. >>image:GS-voicemail.png||alt="Grandstream voicemail screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
327 327  )))
328 328  )))
329 329  
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337 337  = Phone Settings =
338 338  
339 339  
340 -* Disable tap sounds
341 -* Adjust volume:
342 -** Ringer volume
343 -** Call volume
344 -** Mute calls
374 +* Disable tap and button sounds
375 +** On the home screen, swipe to the second page and tap **Settings**. Swipe up and tap on **Sound.**
376 +* Adjust ringer and alert volumes
377 +* Set ring tones
378 +* Disable touch sounds and tones in **Other Settings.**
345 345  )))
346 346  
347 347  
348 -
349 349  (% class="col-xs-12 col-sm-4" %)
350 350  (((
351 351  [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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396 396  )))
397 397  )))
398 398  
432 +----
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434 +(% class="row" %)
435 +(((
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437 +(((
438 += Extra =
439 +
399 399  
441 +)))
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444 +
445 +(% class="col-xs-12 col-sm-4" %)
446 +(((
447 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
448 +)))
449 +)))
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