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Last modified by Christine Sklareski on 2025/08/13 16:06
From version 23.2
edited by Christine Sklareski
on 2025/05/22 11:03
Change comment: There is no comment for this version
To version 2.10
edited by Christine Sklareski
on 2025/05/16 14:37
Change comment: There is no comment for this version

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3 3  (% class="col-xs-12 col-sm-8" %)
4 4  (((
5 5  (% class="wikigeneratedid" id="HPlacingCalls" %)
6 -This page provides basic instructions for using the Grandstream 3350 phones that are installed in each main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
6 +
7 7  
8 8  
9 -(% class="wikigeneratedid" %)
10 -[[image:GS-3350model.png||alt="Grandstream 3350 model" data-xwiki-image-style-border="true"]]
11 -
12 -
13 -Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
9 +Description area
14 14  )))
15 15  
16 16  
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29 29  (((
30 30  (% class="col-xs-12 col-sm-8" %)
31 31  (((
32 -= **Place Calls** =
28 += Placing Calls =
33 33  
34 -To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
35 35  
36 -== Multiple ways to Initiate a call: ==
37 -
38 -1. Pick up the handset
39 -1. Press the Speaker button on the phone
40 -1. Press the Speaker button on the touchscreen
41 -1. Press a name in the Speed dial menu on the touchscreen
42 -1. Press a name on a button box
43 -
44 -== Place Calls ==
45 -
46 -* **Place a ringing call to an internal extension:**
47 -** Initiate a call
48 -** Use the keypad to enter the extension
49 -** Press Audio call or Video call. Please note: Video calls will only work on admin phone models. Classroom phone models do not have a camera.
50 -
51 -(% style="display:none" %)
52 -
53 -* **To place a call to an outside phone number**:
54 -** Initiate a call
55 -** Dial 9 (to access the outside line)
56 -** Dial the external phone number
57 -** Press Audio call.
58 -
59 -== Place Emergency Calls ==
60 -
61 -* **To place an emergency 911 call:**
62 -** Initiate a call.
63 -** Dial 911 or 9911.
64 -** Press Audio call.
65 -
66 -* **To place an internal emergency call to alert the office of an issue:**
67 -** Initiate a call.
68 -** Dial your building's internal emergency extension.
69 -** Press Audio call.
70 -
71 -(% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
72 -
31 +* Place a call using:
32 +** Handset
33 +** Speakerphone
34 +* To place a ringing call to another internal extension
35 +* To place a call to an outside phone number
36 +* To place an emergency 911 call
37 +* To place an internal emergency call to alert the office of issue
38 +* To place a conference call
73 73  )))
74 74  
75 75  
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76 76  
77 77  (% class="col-xs-12 col-sm-4" %)
78 78  (((
79 -[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
45 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
80 80  )))
81 81  )))
82 82  
83 -----
84 84  
85 -(% class="row" %)
86 -(((
87 -(% class="col-xs-12 col-sm-8" %)
88 -(((
89 -== Place Conference Calls ==
90 90  
91 -(((
92 -**To initiate a conference call from the dial screen:**
93 -GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
94 -
95 -* Bring up the dial screen
96 -* Enter the first extension number then press on it on the left panel of the screen
97 -* The extension will be added to the dialing field and users can dial another number
98 -* When all extensions have been entered, press "Audio Call" or "Video Call"
99 -
100 -
101 -* **To initiate a conference call while on a phone call:**
102 -** When the phone is on the call screen, tap on the "Conference" button
103 -** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
104 -** After the call is established, the conference screen is brought up.
105 -** Tap the "Invite" button to add more members to the conference.
106 -
107 -* **To initiate a conference call from the conference soft key:**
108 -** Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
109 -
110 -=== Conference Call Management: ===
111 -
112 -* (((
113 -**Attendee management**:
114 -
115 -* **Remove a user from call:** Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
116 -* **Mute**: Tap the extension and then click the Mute button.
117 -* **Video on**: Tap the extension and tap the Video on button.
118 -)))
119 -
120 -* **End a conference call:**
121 -** Tap the red handset button to end the call for everyone.
122 -** Individuals who disconnect from the call will exit but all other parties will remain.
123 -
124 -
125 -)))
126 -
127 -
128 -)))
129 -
130 -
131 -
132 -(% class="col-xs-12 col-sm-4" %)
133 -(((
134 -[[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
135 -
136 -
137 -[[Figure 3.Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
138 -)))
139 -)))
140 -
141 -
142 142  ----
143 143  
144 144  (% class="row" %)
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147 147  (((
148 148  = Answering Calls =
149 149  
150 -Caller ID will show who is calling.
151 151  
152 -* **To answer a single incoming call**:
153 -** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
154 -** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset.
155 -
156 -* **To answer an incoming call during an active call:**
157 -** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If answered, the first call will automatically be put on hold.
158 -**
159 -* **To pick up a call ringing at another phone in your group**
160 -**
161 -* **To send a ringing call to voicemail instead of answering**
162 -**
60 +* To answer a ringing call
61 +* To answer a second simultaneous call
62 +* To pick up a call ringing at another phone in your group
63 +* To send a ringing call to voicemail instead of answering
163 163  )))
164 164  
165 165  
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166 166  
167 167  (% class="col-xs-12 col-sm-4" %)
168 168  (((
169 -[[Figure 4 Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
170 -
171 -[[Figure 5. Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
70 +[[Figure 1. >>image:SUA.png||alt="Apple System Settings Software Update Available screen" data-xwiki-image-style-alignment="end" height="295" width="357"]]
172 172  )))
173 173  )))
174 174  
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178 178  (((
179 179  (% class="col-xs-12 col-sm-8" %)
180 180  (((
181 -= Directory, Speed Dials, Favorites, and Button Boxes =
80 += Directory / Speed Dials / Favorites =
182 182  
183 183  
184 -* Directory:
185 -** Tap the User icon on the right side of the home screen
186 -** In the left menu, tap LDAP
187 -** Tap the search bar at the top of the screen and use the on-screen keyboard to search for a user.
188 -** Tap the green phone icon to place a call.
189 -**
190 -* Set speed dials:
191 -**
192 -* Favorites:
193 -** To add extensions to favorites:
194 -*** Tap the User icon on the right side of the home screen
195 -*** In the left menu, tap Favorites
196 -***
197 -* Button boxes
83 +* Directory
84 +* Speed Dials
85 +* Favorites
198 198  )))
199 199  
200 200  
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216 216  
217 217  
218 218  * To transfer a call 
219 -** Blind transfer:
220 -*** While on a call, tap the Transfer button.
221 -*** Select Transfer to bring up the transfer screen.
222 -*** Select the transfer mode "Blind" or Attended" (blind is by default)
223 -*** Enter the extension.
224 -*** Tap on the Transfer softkey.
225 -*** The call will transfer to the extension and the phone system will hang up the call.
107 +** Blind transfer
226 226  ** Announced transfer
227 227  * To transfer a call to voicemail
228 228  ** (((
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245 245  (((
246 246  (% class="col-xs-12 col-sm-8" %)
247 247  (((
248 -= Pick up groups / Hunt groups / Monitored Extensions =
249 -
250 -
251 -* Pick up groups
252 -* Hunt groups
253 -* Monitored extensions
254 -)))
255 -
256 -
257 -
258 -(% class="col-xs-12 col-sm-4" %)
259 -(((
260 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
261 -)))
262 -)))
263 -
264 -----
265 -
266 -(% class="row" %)
267 -(((
268 -(% class="col-xs-12 col-sm-8" %)
269 -(((
270 270  = Call History =
271 271  
272 272  
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289 289  (((
290 290  (% class="col-xs-12 col-sm-8" %)
291 291  (((
292 -= Availability States =
152 += Voicemail and Auto Attendant =
293 293  
294 294  
295 -* Change availability state when OOO or In Meeting
296 -)))
297 -
298 -
299 -
300 -(% class="col-xs-12 col-sm-4" %)
301 -(((
302 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
303 -)))
304 -)))
305 -
306 -----
307 -
308 -(% class="row" %)
309 -(((
310 -(% class="col-xs-12 col-sm-8" %)
311 -(((
312 -= Checking Voicemail =
313 -
314 -
315 315  * To access your voicemail box
316 316  * To access your voicemail from another extension within the district
317 317  * To access your voicemail from off site
318 318  * Voicemail indicator
319 -* Voicemail to email
320 320  )))
321 321  
322 322  
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342 342  ** Ringer volume
343 343  ** Call volume
344 344  ** Mute calls
184 +*
345 345  )))
346 346  
347 347  
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360 360  (((
361 361  (% class="col-xs-12 col-sm-8" %)
362 362  (((
363 -= Answering Doorbells =
203 += Doorbells =
364 364  
365 365  
366 366  Content 3
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381 381  (((
382 382  (% class="col-xs-12 col-sm-8" %)
383 383  (((
384 -= All Call and Paging/Intercom =
224 += Section 3 =
385 385  
386 386  
387 -* Page within school
388 -* Page between buildings
227 +Content 3
389 389  )))
390 390  
391 391  
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