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Last modified by Christine Sklareski on 2025/07/17 09:56
From version 23.2
edited by Christine Sklareski
on 2025/05/22 11:03
Change comment: There is no comment for this version
To version 17.8
edited by Christine Sklareski
on 2025/05/21 14:14
Change comment: There is no comment for this version

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3 3  (% class="col-xs-12 col-sm-8" %)
4 4  (((
5 5  (% class="wikigeneratedid" id="HPlacingCalls" %)
6 -This page provides basic instructions for using the Grandstream 3350 phones that are installed in each main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
6 +
7 7  
8 +Hardware:
8 8  
9 -(% class="wikigeneratedid" %)
10 -[[image:GS-3350model.png||alt="Grandstream 3350 model" data-xwiki-image-style-border="true"]]
11 11  
12 -
13 -Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
11 +* [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
14 14  )))
15 15  
16 16  
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31 31  (((
32 32  = **Place Calls** =
33 33  
34 -To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
32 +To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will initiate automatically.
35 35  
36 -== Multiple ways to Initiate a call: ==
34 +== Initiate a call: ==
37 37  
38 38  1. Pick up the handset
39 39  1. Press the Speaker button on the phone
40 40  1. Press the Speaker button on the touchscreen
41 -1. Press a name in the Speed dial menu on the touchscreen
42 -1. Press a name on a button box
39 +1. Press a name in the Speed dial menu on the touchscreen (speakerphone will engage if not using handset)
40 +1. Press a name on a button box (speakerphone will engage if not using handset)
43 43  
44 -== Place Calls ==
42 +== Place Ringing Calls ==
45 45  
46 46  * **Place a ringing call to an internal extension:**
47 47  ** Initiate a call
48 48  ** Use the keypad to enter the extension
49 -** Press Audio call or Video call. Please note: Video calls will only work on admin phone models. Classroom phone models do not have a camera.
50 -
51 -(% style="display:none" %)
52 -
47 +** Press Audio call or Video call.
48 +*** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
49 +*** Video calls will only work on admin phone models. Classroom phone models do not have a camera.
50 +** To disconnect the call, return the handset to the cradle.
51 +\\(% style="display:none" %)
53 53  * **To place a call to an outside phone number**:
54 54  ** Initiate a call
55 -** Dial 9 (to access the outside line)
56 -** Dial the external phone number
57 -** Press Audio call.
54 +** Use the keypad to press 9 (to access the outside line)
55 +** Use the keypad to enter the external phone number
56 +** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
57 +** To disconnect the call, return the handset to the cradle.
58 58  
59 59  == Place Emergency Calls ==
60 60  
61 61  * **To place an emergency 911 call:**
62 -** Initiate a call.
63 -** Dial 911 or 9911.
64 -** Press Audio call.
65 -
62 +** Pick up the handset or engage the speakerphone
63 +** Dial 911 or 9911 on the keypad.
64 +** Press Audio call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
65 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
66 +
66 66  * **To place an internal emergency call to alert the office of an issue:**
67 -** Initiate a call.
68 -** Dial your building's internal emergency extension.
69 -** Press Audio call.
68 +** Pick up the handset or engage the speakerphone
69 +** Dial your building's internal emergency extension on the keypad.
70 +** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
71 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
70 70  
71 71  (% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
72 72  
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88 88  (((
89 89  == Place Conference Calls ==
90 90  
91 -(((
93 +* (((
92 92  **To initiate a conference call from the dial screen:**
93 93  GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
94 94  
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97 97  * The extension will be added to the dialing field and users can dial another number
98 98  * When all extensions have been entered, press "Audio Call" or "Video Call"
99 99  
102 +**To initiate a conference call while on a phone call:**
100 100  
101 -* **To initiate a conference call while on a phone call:**
102 -** When the phone is on the call screen, tap on the "Conference" button
103 -** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
104 -** After the call is established, the conference screen is brought up.
105 -** Tap the "Invite" button to add more members to the conference.
104 +* When the phone is on the call screen, tap on the "Conference" button
105 +* Enter the third-party number or choose an available number on the left menu from the call history or contacts.
106 +* After the call is established, the conference screen is brought up.
107 +* Tap the "Invite" button to add more members to the conference.
106 106  
107 -* **To initiate a conference call from the conference soft key:**
108 -** Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
109 +**To initiate a conference call from the conference soft key:**
109 109  
110 -=== Conference Call Management: ===
111 +* Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
111 111  
112 -* (((
113 -**Attendee management**:
114 114  
115 -* **Remove a user from call:** Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
116 -* **Mute**: Tap the extension and then click the Mute button.
117 -* **Video on**: Tap the extension and tap the Video on button.
118 -)))
114 +**Conference Call Management:**
119 119  
120 -* **End a conference call:**
116 +* Individual management:
117 +** Remove a user from call: Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
118 +** Mute: Tap the extension and then click the Mute button.
119 +** Video on: Tap the extension and tap the Video on button.
120 +* End a conference call:
121 121  ** Tap the red handset button to end the call for everyone.
122 122  ** Individuals who disconnect from the call will exit but all other parties will remain.
123 123  
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153 153  ** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
154 154  ** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset.
155 155  
156 -* **To answer an incoming call during an active call:**
157 -** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If answered, the first call will automatically be put on hold.
156 +* **To answer a second simultaneous call**
158 158  **
159 -* **To pick up a call ringing at another phone in your group**
160 -**
161 -* **To send a ringing call to voicemail instead of answering**
162 -**
158 +* To pick up a call ringing at another phone in your group
159 +* To send a ringing call to voicemail instead of answering
163 163  )))
164 164  
165 165  
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166 166  
167 167  (% class="col-xs-12 col-sm-4" %)
168 168  (((
169 -[[Figure 4 Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
166 +[[Figure 1. >>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
170 170  
171 -[[Figure 5. Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
168 +[[Figure 1. >>image:GS-AnswerVideoCall.png||alt="Tap the Video softkey to answer a video call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
172 172  )))
173 173  )))
174 174  
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181 181  = Directory, Speed Dials, Favorites, and Button Boxes =
182 182  
183 183  
184 -* Directory:
185 -** Tap the User icon on the right side of the home screen
186 -** In the left menu, tap LDAP
187 -** Tap the search bar at the top of the screen and use the on-screen keyboard to search for a user.
188 -** Tap the green phone icon to place a call.
189 -**
190 -* Set speed dials:
191 -**
192 -* Favorites:
193 -** To add extensions to favorites:
194 -*** Tap the User icon on the right side of the home screen
195 -*** In the left menu, tap Favorites
196 -***
181 +* Directory
182 +* Speed Dials
183 +* Favorites
197 197  * Button boxes
198 198  )))
199 199  
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216 216  
217 217  
218 218  * To transfer a call 
219 -** Blind transfer:
220 -*** While on a call, tap the Transfer button.
221 -*** Select Transfer to bring up the transfer screen.
222 -*** Select the transfer mode "Blind" or Attended" (blind is by default)
223 -*** Enter the extension.
224 -*** Tap on the Transfer softkey.
225 -*** The call will transfer to the extension and the phone system will hang up the call.
206 +** Blind transfer
226 226  ** Announced transfer
227 227  * To transfer a call to voicemail
228 228  ** (((
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