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Last modified by Christine Sklareski on 2025/08/13 16:06
From version 23.19
edited by Christine Sklareski
on 2025/05/22 12:19
Change comment: There is no comment for this version
To version 2.4
edited by Christine Sklareski
on 2025/05/16 14:16
Change comment: There is no comment for this version

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3 3  (% class="col-xs-12 col-sm-8" %)
4 4  (((
5 5  (% class="wikigeneratedid" id="HPlacingCalls" %)
6 -This page provides basic instructions for using the Grandstream 3350 phones that are installed in each main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
6 +
7 7  
8 8  
9 -(% class="wikigeneratedid" %)
10 -[[image:GS-3350model.png||alt="Grandstream 3350 model" data-xwiki-image-style-border="true"]]
11 -
12 -
13 -Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
14 -
15 -
16 -Things to note:
17 -
18 -* The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed.
19 -
20 -
21 -**Home Screen:**
22 -
23 -The home screen has speed dials set up on the left side. At the top of the speed dial list shows the user's name and extension who is signed in to the phone. On the right side of the phone displays from top to bottom, the call softkey, contacts and call history.
24 -
25 -
26 -
27 -
28 -The home screen has two pages. Swipe left to view page 2. The available apps may be slightly different from the screenshot below. The Settings app is available to change ring tones and turn off tap sounds.
29 -
30 -[[Page 2 of the Grandstream home screen.>>image:GS-Home2.png||alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="197" width="360"]]
31 -
32 -
33 -
34 -
35 -
36 -
9 +Description area
37 37  )))
38 38  
39 39  
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52 52  (((
53 53  (% class="col-xs-12 col-sm-8" %)
54 54  (((
55 -= Place Calls =
28 += Placing Calls =
56 56  
57 -To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
58 58  
59 -== Multiple ways to Initiate a call: ==
60 -
61 -1. Pick up the handset
62 -1. Press the Speaker button on the phone
63 -1. Press the Speaker button on the touchscreen
64 -1. Press a name in the Speed dial menu on the touchscreen
65 -1. Press a name on a button box
66 -
67 -== Place Calls ==
68 -
69 -* **Place a ringing call to an internal extension:**
70 -** Initiate a call
71 -** Use the keypad to enter the extension
72 -** Press Audio call or Video call. Please note: Video calls will only work on admin phone models. Classroom phone models do not have a camera.
73 -
74 -(% style="display:none" %)
75 -
76 -* **To place a call to an outside phone number**:
77 -** Initiate a call
78 -** Dial 9 (to access the outside line)
79 -** Dial the external phone number
80 -** Press Audio call.
81 -
82 -== Place Emergency Calls ==
83 -
84 -* **To place an emergency 911 call:**
85 -** Initiate a call.
86 -** Dial 911 or 9911.
87 -** Press Audio call.
88 -
89 -* **To place an internal emergency call to alert the office of an issue:**
90 -** Initiate a call.
91 -** Dial your building's internal emergency extension.
92 -** Press Audio call.
93 -
94 -(% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
95 -
31 +* To place a ringing call to another internal extension
32 +* To place a call to an outside phone number
33 +* To place an emergency 911 call
34 +* To place a conference call
96 96  )))
97 97  
98 98  
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99 99  
100 100  (% class="col-xs-12 col-sm-4" %)
101 101  (((
102 -[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
41 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
103 103  )))
104 104  )))
105 105  
106 -----
107 107  
108 -(% class="row" %)
109 -(((
110 -(% class="col-xs-12 col-sm-8" %)
111 -(((
112 -== Place Conference Calls ==
113 113  
114 -(((
115 -**To initiate a conference call from the dial screen:**
116 -GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
117 -
118 -* Bring up the dial screen
119 -* Enter the first extension number then press on it on the left panel of the screen
120 -* The extension will be added to the dialing field and users can dial another number
121 -* When all extensions have been entered, press "Audio Call" or "Video Call"
122 -
123 -* **To initiate a conference call while on a phone call:**
124 -** When the phone is on the call screen, tap on the "Conference" button
125 -** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
126 -** After the call is established, the conference screen is brought up.
127 -** Tap the "Invite" button to add more members to the conference.
128 -
129 -* **To initiate a conference call from the conference soft key:**
130 -** Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
131 -
132 -=== Conference Call Management: ===
133 -
134 -* (((
135 -**Attendee management**:
136 -
137 -* **Remove a user from call:** Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
138 -* **Mute**: Tap the extension and then click the Mute button.
139 -* **Video on**: Tap the extension and tap the Video on button.
140 -)))
141 -
142 -* **End a conference call:**
143 -** Tap the red handset button to end the call for everyone.
144 -** Individuals who disconnect from the call will exit but all other parties will remain.
145 -
146 -
147 -)))
148 -
149 -
150 -)))
151 -
152 -
153 -
154 -(% class="col-xs-12 col-sm-4" %)
155 -(((
156 -[[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
157 -
158 -
159 -[[Figure 3.Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
160 -)))
161 -)))
162 -
163 -
164 164  ----
165 165  
166 166  (% class="row" %)
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169 169  (((
170 170  = Answering Calls =
171 171  
172 -Caller ID will show who is calling.
173 173  
174 -* **To answer a single incoming call**:
175 -** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
176 -** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to  the handset.
177 -
178 -* **To answer an incoming call during an active call:**
179 -** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If the ringing call is answered, the first call will automatically be put on hold.
180 -**
181 -* **To pick up a call ringing at another phone in your group**
182 -**
183 -* **To send a ringing call to voicemail instead of answering**
184 -**
56 +Content 2
185 185  )))
186 186  
187 187  
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188 188  
189 189  (% class="col-xs-12 col-sm-4" %)
190 190  (((
191 -[[Figure 4 Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
192 -
193 -[[Figure 5. Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
63 +[[Figure 1. >>image:SUA.png||alt="Apple System Settings Software Update Available screen" data-xwiki-image-style-alignment="end" height="295" width="357"]]
194 194  )))
195 195  )))
196 196  
197 -----
198 198  
199 -(% class="row" %)
200 -(((
201 -(% class="col-xs-12 col-sm-8" %)
202 -(((
203 -= Directory, Speed Dials, Favorites, and Button Boxes =
204 -
205 -
206 -* **Finding extensions in the Directory**:
207 -** Tap the **User** icon on the right side of the home screen
208 -** In the left menu, tap **LDAP**
209 -** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
210 -** Tap the **green** **phone** icon to place a call.
211 -
212 -
213 -* **Frequently called contact list**:
214 -** Tap the **User** icon on the right side of the home screen
215 -** In the left menu, tap **LDAP**
216 -** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
217 -** Tap the **Download** button to save the extension to the contact list.
218 -
219 -
220 -* **Button boxes**
221 -)))
222 -
223 -
224 -
225 -(% class="col-xs-12 col-sm-4" %)
226 -(((
227 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
228 -)))
229 -)))
230 -
231 -
232 232  ----
233 233  
234 234  (% class="row" %)
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238 238  = Call Handling =
239 239  
240 240  
241 -* To transfer a call 
242 -** Blind transfer:
243 -*** While on a call, tap the Transfer button.
244 -*** Select Transfer to bring up the transfer screen.
245 -*** Select the transfer mode "Blind" or Attended" (blind is by default)
246 -*** Enter the extension.
247 -*** Tap on the Transfer softkey.
248 -*** The call will transfer to the extension and the phone system will hang up the call.
249 -** Announced transfer
250 -* To transfer a call to voicemail
251 -** (((
252 -Press Transfer and then press * and then enter the extension to go to directly to VM
77 +Content 3
253 253  )))
254 -)))
255 255  
256 256  
257 257  
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262 262  )))
263 263  
264 264  
89 +
265 265  ----
266 266  
267 267  (% class="row" %)
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268 268  (((
269 269  (% class="col-xs-12 col-sm-8" %)
270 270  (((
271 -= Pick up groups / Hunt groups / Monitored Extensions =
96 += Voicemail and Auto Attendant =
272 272  
273 273  
274 -* Pick up groups
275 -* Hunt groups
276 -* Monitored extensions
99 +Content 3
277 277  )))
278 278  
279 279  
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284 284  )))
285 285  )))
286 286  
287 -----
288 288  
289 -(% class="row" %)
290 -(((
291 -(% class="col-xs-12 col-sm-8" %)
292 -(((
293 -= Call History =
294 -
295 -
296 -* **Find the call history:**
297 -** Tap the Call History button on the right menu of the home screen.
298 -** Initiate a call from the history by tapping the green call or video buttons.
299 -)))
300 -
301 -
302 -
303 -(% class="col-xs-12 col-sm-4" %)
304 -(((
305 -[[Figure . Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
306 -)))
307 -)))
308 -
309 309  ----
310 310  
311 311  (% class="row" %)
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312 312  (((
313 313  (% class="col-xs-12 col-sm-8" %)
314 314  (((
315 -= Availability States =
117 += Doorbells =
316 316  
317 317  
318 -* Change availability state when OOO or In Meeting
120 +Content 3
319 319  )))
320 320  
321 321  
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326 326  )))
327 327  )))
328 328  
329 -----
330 330  
331 -(% class="row" %)
332 -(((
333 -(% class="col-xs-12 col-sm-8" %)
334 -(((
335 -= Checking Voicemail =
336 336  
337 -
338 -* To access your voicemail box
339 -* To access your voicemail from another extension within the district
340 -* To access your voicemail from off site
341 -* Voicemail indicator
342 -* Voicemail to email
343 -)))
344 -
345 -
346 -
347 -(% class="col-xs-12 col-sm-4" %)
348 -(((
349 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
350 -)))
351 -)))
352 -
353 -
354 354  ----
355 355  
356 356  (% class="row" %)
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360 360  = Phone Settings =
361 361  
362 362  
363 -* Disable tap sounds
364 -* Adjust volume:
365 -** Ringer volume
366 -** Call volume
367 -** Mute calls
142 +Content 3
368 368  )))
369 369  
370 370  
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376 376  )))
377 377  
378 378  
379 -
380 380  ----
381 381  
382 382  (% class="row" %)
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383 383  (((
384 384  (% class="col-xs-12 col-sm-8" %)
385 385  (((
386 -= Answering Doorbells =
160 += Section 3 =
387 387  
388 388  
389 389  Content 3
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397 397  )))
398 398  )))
399 399  
400 -
401 -----
402 -
403 -(% class="row" %)
404 -(((
405 -(% class="col-xs-12 col-sm-8" %)
406 -(((
407 -= All Call and Paging/Intercom =
408 -
409 -
410 -* Page within school
411 -* Page between buildings
412 -)))
413 -
414 -
415 -
416 -(% class="col-xs-12 col-sm-4" %)
417 -(((
418 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
419 -)))
420 -)))
421 -
422 -----
423 -
424 -(% class="row" %)
425 -(((
426 -(% class="col-xs-12 col-sm-8" %)
427 -(((
428 -= Phone Settings =
429 -
430 -
431 -* Touch Tones
432 -* Ring Tones
433 -)))
434 -
435 -
436 -
437 -(% class="col-xs-12 col-sm-4" %)
438 -(((
439 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
440 -)))
441 -)))
174 +
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