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Last modified by Christine Sklareski on 2025/07/17 09:56
From version 23.18
edited by Christine Sklareski
on 2025/05/22 12:19
Change comment: There is no comment for this version
To version 24.2
edited by Christine Sklareski
on 2025/05/22 14:12
Change comment: There is no comment for this version

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3 3  (% class="col-xs-12 col-sm-8" %)
4 4  (((
5 5  (% class="wikigeneratedid" id="HPlacingCalls" %)
6 -This page provides basic instructions for using the Grandstream 3350 phones that are installed in each main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
6 +This page provides basic instructions for using the Grandstream 3350 phones that are installed in the main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
7 7  
8 8  
9 9  (% class="wikigeneratedid" %)
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15 15  
16 16  Things to note:
17 17  
18 -* The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed.
18 +* The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed. If pressed inadvertently, press the illuminated Speaker phone button at the lower right corner to hang up the call.
19 19  
20 -
21 21  **Home Screen:**
22 22  
23 -The home screen has speed dials set up on the left side. At the top of the speed dial list shows the user's name and extension who is signed in to the phone. On the right side of the phone displays from top to bottom, the call softkey, contacts and call history.
22 +The home screen displays **Tech-configured speed dials** on the left, topped by the **signed-in user's name and extension**. On the right, **Call**, **Contacts**, and **Call history** softkeys are shown from top to bottom.
24 24  
25 25  
26 26  
26 +
27 27  The home screen has two pages. Swipe left to view page 2. The available apps may be slightly different from the screenshot below. The Settings app is available to change ring tones and turn off tap sounds.
28 28  
29 29  [[Page 2 of the Grandstream home screen.>>image:GS-Home2.png||alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="197" width="360"]]
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59 59  
60 60  1. Pick up the handset
61 61  1. Press the Speaker button on the phone
62 -1. Press the Speaker button on the touchscreen
63 -1. Press a name in the Speed dial menu on the touchscreen
64 -1. Press a name on a button box
62 +1. Press the Call button on the touchscreen
63 +1. Press a name in the Speed dial menu on the touchscreen or the button box
64 +1. Find a name in Contacts
65 65  
66 66  == Place Calls ==
67 67  
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98 98  
99 99  (% class="col-xs-12 col-sm-4" %)
100 100  (((
101 -[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
101 +[[Figure 2. Grandstream 3350 **Call screen**>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
102 102  )))
103 103  )))
104 104  
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199 199  (((
200 200  (% class="col-xs-12 col-sm-8" %)
201 201  (((
202 -= Directory, Speed Dials, Favorites, and Button Boxes =
202 += Directory, Contacts list, and Button boxes =
203 203  
204 204  
205 -* **Finding extensions in the Directory**:
205 +* **Finding EASD extensions in the directory**:
206 206  ** Tap the **User** icon on the right side of the home screen
207 207  ** In the left menu, tap **LDAP**
208 208  ** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
209 209  ** Tap the **green** **phone** icon to place a call.
210 210  
211 -
212 212  * **Frequently called contact list**:
213 213  ** Tap the **User** icon on the right side of the home screen
214 214  ** In the left menu, tap **LDAP**
215 215  ** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
216 216  ** Tap the **Download** button to save the extension to the contact list.
216 +** Find your downloaded contacts in the **Contacts** menu on the left side of the User screen.
217 217  
218 -
219 219  * **Button boxes**
220 220  )))
221 221  
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223 223  
224 224  (% class="col-xs-12 col-sm-4" %)
225 225  (((
226 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
225 +[[Figure . Grandstream EASD Directory >>image:GS-LDAP-cropped.jpg||alt="Grandstream directory" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="204" width="360"]]
227 227  )))
228 228  )))
229 229  
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237 237  = Call Handling =
238 238  
239 239  
240 -* To transfer a call 
241 -** Blind transfer:
242 -*** While on a call, tap the Transfer button.
243 -*** Select Transfer to bring up the transfer screen.
244 -*** Select the transfer mode "Blind" or Attended" (blind is by default)
239 +* **To transfer a call **
240 +** **Blind transfer:**
241 +*** While on a call, tap the **Transfer** button.
242 +*** Select **Transfer** to bring up the transfer screen.
243 +*** Select the transfer mode "**Blind**" (blind is the default)
245 245  *** Enter the extension.
246 -*** Tap on the Transfer softkey.
245 +*** Tap on the **Transfer** softkey.
247 247  *** The call will transfer to the extension and the phone system will hang up the call.
248 -** Announced transfer
249 -* To transfer a call to voicemail
247 +
248 +* **Attended transfer**
249 +** While on a call, tap the **Transfer** button.
250 +** Select **Transfer** to bring up the transfer screen.
251 +** Select the transfer mode (Blind is the default): change it to **Attended**
252 +** Enter the transfer target extension and then press the **Transfer** soft key on the right.
253 +
254 +* **To transfer a call to voicemail**
250 250  ** (((
251 251  Press Transfer and then press * and then enter the extension to go to directly to VM
252 252  )))
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256 256  
257 257  (% class="col-xs-12 col-sm-4" %)
258 258  (((
259 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
264 +[[Figure . Grandstream blind transfer screen. >>image:GS-blindTransfer.png||alt="Grandstream blind transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
265 +
266 +[[Figure . Grandstream attended transfer screen. >>image:GS-AttendedTransfer.png||alt="Grandstream attended transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
260 260  )))
261 261  )))
262 262  
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292 292  = Call History =
293 293  
294 294  
295 -* **Find the call history:**
296 -** Tap the Call History button on the right menu of the home screen.
302 +* **View call history:**
303 +** Tap the **Call History** button on the right side of the home screen.
297 297  ** Initiate a call from the history by tapping the green call or video buttons.
298 298  )))
299 299  
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333 333  (((
334 334  = Checking Voicemail =
335 335  
343 +When there is a new voicemail, the Message Waiting Indication LED icon will blink in red on the upper right corner of the phone and an icon will appear in the status bar.
336 336  
337 -* To access your voicemail box
345 +* To access your voicemail box:
346 +** Swipe to page 2 of the home screen and tap **Voicemail.**
347 +** **All accounts on the phone will ** and the number of voicemails will be displayed.
348 +** Tap on the **account** to dial into the voicemail box then follow the response to retrieve the voicemails.
349 +**
338 338  * To access your voicemail from another extension within the district
339 339  * To access your voicemail from off site
340 340  * Voicemail indicator
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345 345  
346 346  (% class="col-xs-12 col-sm-4" %)
347 347  (((
348 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
360 +[[Figure 2. >>image:GS-voicemail.png||alt="Grandstream voicemail screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
349 349  )))
350 350  )))
351 351  
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359 359  = Phone Settings =
360 360  
361 361  
362 -* Disable tap sounds
363 -* Adjust volume:
364 -** Ringer volume
365 -** Call volume
366 -** Mute calls
374 +* Disable tap and button sounds
375 +** On the home screen, swipe to the second page and tap **Settings**. Swipe up and tap on **Sound.**
376 +* Adjust ringer and alert volumes
377 +* Set ring tones
378 +* Disable touch sounds and tones in **Other Settings.**
379 +*
380 +* Touch Tones:
381 +** Tap the Home button
382 +** Swipe left to the second page and tap Settings
383 +** Swipe up and tap on Sound
384 +** Tap Other Sounds
385 +**
386 +* Ring Tones
367 367  )))
368 368  
369 369  
370 -
371 371  (% class="col-xs-12 col-sm-4" %)
372 372  (((
373 373  [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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424 424  (((
425 425  (% class="col-xs-12 col-sm-8" %)
426 426  (((
427 -= Phone Settings =
446 += Extra =
428 428  
429 -
430 -* Touch Tones
448 +* Touch Tones:
449 +** Tap the Home button
450 +** Swipe left to the second page and tap Settings
451 +** Swipe up and tap on Sound
452 +** Tap Other Sounds
453 +**
431 431  * Ring Tones
432 432  )))
433 433  
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