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Last modified by Christine Sklareski on 2025/08/13 16:06
From version 23.18
edited by Christine Sklareski
on 2025/05/22 12:19
Change comment: There is no comment for this version
To version 2.4
edited by Christine Sklareski
on 2025/05/16 14:16
Change comment: There is no comment for this version

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3 3  (% class="col-xs-12 col-sm-8" %)
4 4  (((
5 5  (% class="wikigeneratedid" id="HPlacingCalls" %)
6 -This page provides basic instructions for using the Grandstream 3350 phones that are installed in each main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
6 +
7 7  
8 8  
9 -(% class="wikigeneratedid" %)
10 -[[image:GS-3350model.png||alt="Grandstream 3350 model" data-xwiki-image-style-border="true"]]
11 -
12 -
13 -Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
14 -
15 -
16 -Things to note:
17 -
18 -* The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed.
19 -
20 -
21 -**Home Screen:**
22 -
23 -The home screen has speed dials set up on the left side. At the top of the speed dial list shows the user's name and extension who is signed in to the phone. On the right side of the phone displays from top to bottom, the call softkey, contacts and call history.
24 -
25 -
26 -
27 -The home screen has two pages. Swipe left to view page 2. The available apps may be slightly different from the screenshot below. The Settings app is available to change ring tones and turn off tap sounds.
28 -
29 -[[Page 2 of the Grandstream home screen.>>image:GS-Home2.png||alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="197" width="360"]]
30 -
31 -
32 -
33 -
34 -
35 -
9 +Description area
36 36  )))
37 37  
38 38  
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51 51  (((
52 52  (% class="col-xs-12 col-sm-8" %)
53 53  (((
54 -= Place Calls =
28 += Placing Calls =
55 55  
56 -To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
57 57  
58 -== Multiple ways to Initiate a call: ==
59 -
60 -1. Pick up the handset
61 -1. Press the Speaker button on the phone
62 -1. Press the Speaker button on the touchscreen
63 -1. Press a name in the Speed dial menu on the touchscreen
64 -1. Press a name on a button box
65 -
66 -== Place Calls ==
67 -
68 -* **Place a ringing call to an internal extension:**
69 -** Initiate a call
70 -** Use the keypad to enter the extension
71 -** Press Audio call or Video call. Please note: Video calls will only work on admin phone models. Classroom phone models do not have a camera.
72 -
73 -(% style="display:none" %)
74 -
75 -* **To place a call to an outside phone number**:
76 -** Initiate a call
77 -** Dial 9 (to access the outside line)
78 -** Dial the external phone number
79 -** Press Audio call.
80 -
81 -== Place Emergency Calls ==
82 -
83 -* **To place an emergency 911 call:**
84 -** Initiate a call.
85 -** Dial 911 or 9911.
86 -** Press Audio call.
87 -
88 -* **To place an internal emergency call to alert the office of an issue:**
89 -** Initiate a call.
90 -** Dial your building's internal emergency extension.
91 -** Press Audio call.
92 -
93 -(% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
94 -
31 +* To place a ringing call to another internal extension
32 +* To place a call to an outside phone number
33 +* To place an emergency 911 call
34 +* To place a conference call
95 95  )))
96 96  
97 97  
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98 98  
99 99  (% class="col-xs-12 col-sm-4" %)
100 100  (((
101 -[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
41 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
102 102  )))
103 103  )))
104 104  
105 -----
106 106  
107 -(% class="row" %)
108 -(((
109 -(% class="col-xs-12 col-sm-8" %)
110 -(((
111 -== Place Conference Calls ==
112 112  
113 -(((
114 -**To initiate a conference call from the dial screen:**
115 -GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
116 -
117 -* Bring up the dial screen
118 -* Enter the first extension number then press on it on the left panel of the screen
119 -* The extension will be added to the dialing field and users can dial another number
120 -* When all extensions have been entered, press "Audio Call" or "Video Call"
121 -
122 -* **To initiate a conference call while on a phone call:**
123 -** When the phone is on the call screen, tap on the "Conference" button
124 -** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
125 -** After the call is established, the conference screen is brought up.
126 -** Tap the "Invite" button to add more members to the conference.
127 -
128 -* **To initiate a conference call from the conference soft key:**
129 -** Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
130 -
131 -=== Conference Call Management: ===
132 -
133 -* (((
134 -**Attendee management**:
135 -
136 -* **Remove a user from call:** Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
137 -* **Mute**: Tap the extension and then click the Mute button.
138 -* **Video on**: Tap the extension and tap the Video on button.
139 -)))
140 -
141 -* **End a conference call:**
142 -** Tap the red handset button to end the call for everyone.
143 -** Individuals who disconnect from the call will exit but all other parties will remain.
144 -
145 -
146 -)))
147 -
148 -
149 -)))
150 -
151 -
152 -
153 -(% class="col-xs-12 col-sm-4" %)
154 -(((
155 -[[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
156 -
157 -
158 -[[Figure 3.Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
159 -)))
160 -)))
161 -
162 -
163 163  ----
164 164  
165 165  (% class="row" %)
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168 168  (((
169 169  = Answering Calls =
170 170  
171 -Caller ID will show who is calling.
172 172  
173 -* **To answer a single incoming call**:
174 -** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
175 -** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to  the handset.
176 -
177 -* **To answer an incoming call during an active call:**
178 -** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If the ringing call is answered, the first call will automatically be put on hold.
179 -**
180 -* **To pick up a call ringing at another phone in your group**
181 -**
182 -* **To send a ringing call to voicemail instead of answering**
183 -**
56 +Content 2
184 184  )))
185 185  
186 186  
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187 187  
188 188  (% class="col-xs-12 col-sm-4" %)
189 189  (((
190 -[[Figure 4 Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
191 -
192 -[[Figure 5. Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
63 +[[Figure 1. >>image:SUA.png||alt="Apple System Settings Software Update Available screen" data-xwiki-image-style-alignment="end" height="295" width="357"]]
193 193  )))
194 194  )))
195 195  
196 -----
197 197  
198 -(% class="row" %)
199 -(((
200 -(% class="col-xs-12 col-sm-8" %)
201 -(((
202 -= Directory, Speed Dials, Favorites, and Button Boxes =
203 -
204 -
205 -* **Finding extensions in the Directory**:
206 -** Tap the **User** icon on the right side of the home screen
207 -** In the left menu, tap **LDAP**
208 -** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
209 -** Tap the **green** **phone** icon to place a call.
210 -
211 -
212 -* **Frequently called contact list**:
213 -** Tap the **User** icon on the right side of the home screen
214 -** In the left menu, tap **LDAP**
215 -** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
216 -** Tap the **Download** button to save the extension to the contact list.
217 -
218 -
219 -* **Button boxes**
220 -)))
221 -
222 -
223 -
224 -(% class="col-xs-12 col-sm-4" %)
225 -(((
226 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
227 -)))
228 -)))
229 -
230 -
231 231  ----
232 232  
233 233  (% class="row" %)
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237 237  = Call Handling =
238 238  
239 239  
240 -* To transfer a call 
241 -** Blind transfer:
242 -*** While on a call, tap the Transfer button.
243 -*** Select Transfer to bring up the transfer screen.
244 -*** Select the transfer mode "Blind" or Attended" (blind is by default)
245 -*** Enter the extension.
246 -*** Tap on the Transfer softkey.
247 -*** The call will transfer to the extension and the phone system will hang up the call.
248 -** Announced transfer
249 -* To transfer a call to voicemail
250 -** (((
251 -Press Transfer and then press * and then enter the extension to go to directly to VM
77 +Content 3
252 252  )))
253 -)))
254 254  
255 255  
256 256  
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261 261  )))
262 262  
263 263  
89 +
264 264  ----
265 265  
266 266  (% class="row" %)
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267 267  (((
268 268  (% class="col-xs-12 col-sm-8" %)
269 269  (((
270 -= Pick up groups / Hunt groups / Monitored Extensions =
96 += Voicemail and Auto Attendant =
271 271  
272 272  
273 -* Pick up groups
274 -* Hunt groups
275 -* Monitored extensions
99 +Content 3
276 276  )))
277 277  
278 278  
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283 283  )))
284 284  )))
285 285  
286 -----
287 287  
288 -(% class="row" %)
289 -(((
290 -(% class="col-xs-12 col-sm-8" %)
291 -(((
292 -= Call History =
293 -
294 -
295 -* **Find the call history:**
296 -** Tap the Call History button on the right menu of the home screen.
297 -** Initiate a call from the history by tapping the green call or video buttons.
298 -)))
299 -
300 -
301 -
302 -(% class="col-xs-12 col-sm-4" %)
303 -(((
304 -[[Figure . Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
305 -)))
306 -)))
307 -
308 308  ----
309 309  
310 310  (% class="row" %)
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311 311  (((
312 312  (% class="col-xs-12 col-sm-8" %)
313 313  (((
314 -= Availability States =
117 += Doorbells =
315 315  
316 316  
317 -* Change availability state when OOO or In Meeting
120 +Content 3
318 318  )))
319 319  
320 320  
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325 325  )))
326 326  )))
327 327  
328 -----
329 329  
330 -(% class="row" %)
331 -(((
332 -(% class="col-xs-12 col-sm-8" %)
333 -(((
334 -= Checking Voicemail =
335 335  
336 -
337 -* To access your voicemail box
338 -* To access your voicemail from another extension within the district
339 -* To access your voicemail from off site
340 -* Voicemail indicator
341 -* Voicemail to email
342 -)))
343 -
344 -
345 -
346 -(% class="col-xs-12 col-sm-4" %)
347 -(((
348 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
349 -)))
350 -)))
351 -
352 -
353 353  ----
354 354  
355 355  (% class="row" %)
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359 359  = Phone Settings =
360 360  
361 361  
362 -* Disable tap sounds
363 -* Adjust volume:
364 -** Ringer volume
365 -** Call volume
366 -** Mute calls
142 +Content 3
367 367  )))
368 368  
369 369  
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375 375  )))
376 376  
377 377  
378 -
379 379  ----
380 380  
381 381  (% class="row" %)
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382 382  (((
383 383  (% class="col-xs-12 col-sm-8" %)
384 384  (((
385 -= Answering Doorbells =
160 += Section 3 =
386 386  
387 387  
388 388  Content 3
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396 396  )))
397 397  )))
398 398  
399 -
400 -----
401 -
402 -(% class="row" %)
403 -(((
404 -(% class="col-xs-12 col-sm-8" %)
405 -(((
406 -= All Call and Paging/Intercom =
407 -
408 -
409 -* Page within school
410 -* Page between buildings
411 -)))
412 -
413 -
414 -
415 -(% class="col-xs-12 col-sm-4" %)
416 -(((
417 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
418 -)))
419 -)))
420 -
421 -----
422 -
423 -(% class="row" %)
424 -(((
425 -(% class="col-xs-12 col-sm-8" %)
426 -(((
427 -= Phone Settings =
428 -
429 -
430 -* Touch Tones
431 -* Ring Tones
432 -)))
433 -
434 -
435 -
436 -(% class="col-xs-12 col-sm-4" %)
437 -(((
438 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
439 -)))
440 -)))
174 +
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