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Last modified by Christine Sklareski on 2025/07/17 09:56
From version 23.17
edited by Christine Sklareski
on 2025/05/22 12:18
Change comment: There is no comment for this version
To version 23.47
edited by Christine Sklareski
on 2025/05/22 13:43
Change comment: There is no comment for this version

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3 3  (% class="col-xs-12 col-sm-8" %)
4 4  (((
5 5  (% class="wikigeneratedid" id="HPlacingCalls" %)
6 -This page provides basic instructions for using the Grandstream 3350 phones that are installed in each main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
6 +This page provides basic instructions for using the Grandstream 3350 phones that are installed in the main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
7 7  
8 8  
9 9  (% class="wikigeneratedid" %)
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15 15  
16 16  Things to note:
17 17  
18 -* The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed.
18 +* The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed. If pressed inadvertently, press the illuminated Speaker phone button at the lower right corner to hang up the call.
19 19  
20 20  
21 21  **Home Screen:**
22 22  
23 -The home screen has speed dials set up on the left side. At the top of the speed dial list shows the user's name and extension who is signed in to the phone. On the right side of the phone displays from top to bottom, the call softkey, contacts and call history.
23 +The home screen displays **Tech-configured speed dials** on the left, topped by the **signed-in user's name and extension**. On the right, **Call**, **Contacts**, and **Call history** softkeys are shown from top to bottom.
24 24  
25 25  
26 26  
27 +
27 27  The home screen has two pages. Swipe left to view page 2. The available apps may be slightly different from the screenshot below. The Settings app is available to change ring tones and turn off tap sounds.
28 28  
30 +[[Page 2 of the Grandstream home screen.>>image:GS-Home2.png||alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="197" width="360"]]
29 29  
30 30  
31 31  
32 32  
35 +
33 33  
34 34  )))
35 35  
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57 57  
58 58  1. Pick up the handset
59 59  1. Press the Speaker button on the phone
60 -1. Press the Speaker button on the touchscreen
61 -1. Press a name in the Speed dial menu on the touchscreen
62 -1. Press a name on a button box
63 +1. Press the Call button on the touchscreen
64 +1. Press a name in the Speed dial menu on the touchscreen or the button box
65 +1. Find a name in Contacts
63 63  
64 64  == Place Calls ==
65 65  
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96 96  
97 97  (% class="col-xs-12 col-sm-4" %)
98 98  (((
99 -[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
102 +[[Figure 2. Grandstream 3350 **Call screen**>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
100 100  )))
101 101  )))
102 102  
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197 197  (((
198 198  (% class="col-xs-12 col-sm-8" %)
199 199  (((
200 -= Directory, Speed Dials, Favorites, and Button Boxes =
203 += Directory, Contacts list, and Button boxes =
201 201  
202 202  
203 -* **Finding extensions in the Directory**:
206 +* **Finding extensions in the directory**:
204 204  ** Tap the **User** icon on the right side of the home screen
205 205  ** In the left menu, tap **LDAP**
206 206  ** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
207 207  ** Tap the **green** **phone** icon to place a call.
208 208  
209 -
210 210  * **Frequently called contact list**:
211 211  ** Tap the **User** icon on the right side of the home screen
212 212  ** In the left menu, tap **LDAP**
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213 213  ** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
214 214  ** Tap the **Download** button to save the extension to the contact list.
215 215  
216 -
217 217  * **Button boxes**
218 218  )))
219 219  
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235 235  = Call Handling =
236 236  
237 237  
238 -* To transfer a call 
239 -** Blind transfer:
240 -*** While on a call, tap the Transfer button.
241 -*** Select Transfer to bring up the transfer screen.
242 -*** Select the transfer mode "Blind" or Attended" (blind is by default)
239 +* **To transfer a call **
240 +** **Blind transfer:**
241 +*** While on a call, tap the **Transfer** button.
242 +*** Select **Transfer** to bring up the transfer screen.
243 +*** Select the transfer mode "**Blind**" (blind is the default)
243 243  *** Enter the extension.
244 -*** Tap on the Transfer softkey.
245 +*** Tap on the **Transfer** softkey.
245 245  *** The call will transfer to the extension and the phone system will hang up the call.
246 -** Announced transfer
247 -* To transfer a call to voicemail
247 +** **Announced transfer**
248 +*** While on a call, tap the **Transfer** button.
249 +*** Select **Transfer** to bring up the transfer screen.
250 +*** Select the transfer mode (Blind is the default): change it to **Attended**
251 +*** Enter the transfer target extension and then press the **Transfer** soft key on the right.
252 +***
253 +* **To transfer a call to voicemail**
248 248  ** (((
249 249  Press Transfer and then press * and then enter the extension to go to directly to VM
250 250  )))
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290 290  = Call History =
291 291  
292 292  
293 -* **Find the call history:**
294 -** Tap the Call History button on the right menu of the home screen.
299 +* **View call history:**
300 +** Tap the **Call History** button on the right side of the home screen.
295 295  ** Initiate a call from the history by tapping the green call or video buttons.
296 296  )))
297 297  
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331 331  (((
332 332  = Checking Voicemail =
333 333  
340 +When there is a new voicemail, the Message Waiting Indication LED icon will blink in red on the upper right corner of the phone and an icon will appear in the status bar.
334 334  
335 -* To access your voicemail box
342 +* To access your voicemail box:
343 +** Swipe to page 2 of the home screen and tap **Voicemail.**
344 +** **All accounts on the phone will ** and the number of voicemails will be displayed.
345 +** Tap on the **account** to dial into the voicemail box then follow the response to retrieve the voicemails.
346 +**
336 336  * To access your voicemail from another extension within the district
337 337  * To access your voicemail from off site
338 338  * Voicemail indicator
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343 343  
344 344  (% class="col-xs-12 col-sm-4" %)
345 345  (((
346 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
357 +[[Figure 2. >>image:GS-voicemail.png||alt="Grandstream voicemail screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
347 347  )))
348 348  )))
349 349  
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357 357  = Phone Settings =
358 358  
359 359  
360 -* Disable tap sounds
361 -* Adjust volume:
362 -** Ringer volume
363 -** Call volume
364 -** Mute calls
371 +* Disable tap and button sounds
372 +** On the home screen, swipe to the second page and tap **Settings**. Swipe up and tap on **Sound.**
373 +* Adjust ringer and alert volumes
374 +* Set ring tones
375 +* Disable touch sounds and tones in **Other Settings.**
365 365  )))
366 366  
367 367  
368 -
369 369  (% class="col-xs-12 col-sm-4" %)
370 370  (((
371 371  [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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422 422  (((
423 423  (% class="col-xs-12 col-sm-8" %)
424 424  (((
425 -= Phone Settings =
435 += Extra =
426 426  
427 -
428 -* Touch Tones
429 -* Ring Tones
437 +
430 430  )))
431 431  
432 432  
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