Changes for page Admin Phone Directions - GS3350 Model
Last modified by Christine Sklareski on 2025/08/13 16:06
From version 23.17
edited by Christine Sklareski
on 2025/05/22 12:18
on 2025/05/22 12:18
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To version 2.8
edited by Christine Sklareski
on 2025/05/16 14:33
on 2025/05/16 14:33
Change comment:
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... ... @@ -3,34 +3,10 @@ 3 3 (% class="col-xs-12 col-sm-8" %) 4 4 ((( 5 5 (% class="wikigeneratedid" id="HPlacingCalls" %) 6 - Thispage provides basic instructions for using the Grandstream 3350 phones that are installed in each main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.6 + 7 7 8 8 9 -(% class="wikigeneratedid" %) 10 -[[image:GS-3350model.png||alt="Grandstream 3350 model" data-xwiki-image-style-border="true"]] 11 - 12 - 13 -Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]] 14 - 15 - 16 -Things to note: 17 - 18 -* The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed. 19 - 20 - 21 -**Home Screen:** 22 - 23 -The home screen has speed dials set up on the left side. At the top of the speed dial list shows the user's name and extension who is signed in to the phone. On the right side of the phone displays from top to bottom, the call softkey, contacts and call history. 24 - 25 - 26 - 27 -The home screen has two pages. Swipe left to view page 2. The available apps may be slightly different from the screenshot below. The Settings app is available to change ring tones and turn off tap sounds. 28 - 29 - 30 - 31 - 32 - 33 - 9 +Description area 34 34 ))) 35 35 36 36 ... ... @@ -49,47 +49,17 @@ 49 49 ((( 50 50 (% class="col-xs-12 col-sm-8" %) 51 51 ((( 52 -= Plac eCalls =28 += Placing Calls = 53 53 54 -To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically. 55 55 56 -== Multiple ways to Initiate a call: == 57 - 58 -1. Pick up the handset 59 -1. Press the Speaker button on the phone 60 -1. Press the Speaker button on the touchscreen 61 -1. Press a name in the Speed dial menu on the touchscreen 62 -1. Press a name on a button box 63 - 64 -== Place Calls == 65 - 66 -* **Place a ringing call to an internal extension:** 67 -** Initiate a call 68 -** Use the keypad to enter the extension 69 -** Press Audio call or Video call. Please note: Video calls will only work on admin phone models. Classroom phone models do not have a camera. 70 - 71 -(% style="display:none" %) 72 - 73 -* **To place a call to an outside phone number**: 74 -** Initiate a call 75 -** Dial 9 (to access the outside line) 76 -** Dial the external phone number 77 -** Press Audio call. 78 - 79 -== Place Emergency Calls == 80 - 81 -* **To place an emergency 911 call:** 82 -** Initiate a call. 83 -** Dial 911 or 9911. 84 -** Press Audio call. 85 - 86 -* **To place an internal emergency call to alert the office of an issue:** 87 -** Initiate a call. 88 -** Dial your building's internal emergency extension. 89 -** Press Audio call. 90 - 91 -(% class="wikigeneratedid" id="HPlaceConferenceCalls" %) 92 - 31 +* Place a call using: 32 +** Handset 33 +** Speakerphone 34 +* To place a ringing call to another internal extension 35 +* To place a call to an outside phone number 36 +* To place an emergency 911 call 37 +* To place an internal emergency call to alert the office of issue 38 +* To place a conference call 93 93 ))) 94 94 95 95 ... ... @@ -96,68 +96,12 @@ 96 96 97 97 (% class="col-xs-12 col-sm-4" %) 98 98 ((( 99 -[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream3350 callscreen" data-xwiki-image-style-alignment="end"data-xwiki-image-style-border="true"height="238" width="410"]]45 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]] 100 100 ))) 101 101 ))) 102 102 103 ----- 104 104 105 -(% class="row" %) 106 -((( 107 -(% class="col-xs-12 col-sm-8" %) 108 -((( 109 -== Place Conference Calls == 110 110 111 -((( 112 -**To initiate a conference call from the dial screen:** 113 -GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing. 114 - 115 -* Bring up the dial screen 116 -* Enter the first extension number then press on it on the left panel of the screen 117 -* The extension will be added to the dialing field and users can dial another number 118 -* When all extensions have been entered, press "Audio Call" or "Video Call" 119 - 120 -* **To initiate a conference call while on a phone call:** 121 -** When the phone is on the call screen, tap on the "Conference" button 122 -** Enter the third-party number or choose an available number on the left menu from the call history or contacts. 123 -** After the call is established, the conference screen is brought up. 124 -** Tap the "Invite" button to add more members to the conference. 125 - 126 -* **To initiate a conference call from the conference soft key:** 127 -** Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call" 128 - 129 -=== Conference Call Management: === 130 - 131 -* ((( 132 -**Attendee management**: 133 - 134 -* **Remove a user from call:** Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it. 135 -* **Mute**: Tap the extension and then click the Mute button. 136 -* **Video on**: Tap the extension and tap the Video on button. 137 -))) 138 - 139 -* **End a conference call:** 140 -** Tap the red handset button to end the call for everyone. 141 -** Individuals who disconnect from the call will exit but all other parties will remain. 142 - 143 - 144 -))) 145 - 146 - 147 -))) 148 - 149 - 150 - 151 -(% class="col-xs-12 col-sm-4" %) 152 -((( 153 -[[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]] 154 - 155 - 156 -[[Figure 3.Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]] 157 -))) 158 -))) 159 - 160 - 161 161 ---- 162 162 163 163 (% class="row" %) ... ... @@ -166,19 +166,11 @@ 166 166 ((( 167 167 = Answering Calls = 168 168 169 -Caller ID will show who is calling. 170 170 171 -* **To answer a single incoming call**: 172 -** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call. 173 -** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset. 174 - 175 -* **To answer an incoming call during an active call:** 176 -** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If the ringing call is answered, the first call will automatically be put on hold. 177 -** 178 -* **To pick up a call ringing at another phone in your group** 179 -** 180 -* **To send a ringing call to voicemail instead of answering** 181 -** 60 +* To answer a ringing call 61 +* To answer a second simultaneous call 62 +* To pick up a call ringing at another phone in your group 63 +* To send a ringing call to voicemail instead of answering 182 182 ))) 183 183 184 184 ... ... @@ -185,9 +185,7 @@ 185 185 186 186 (% class="col-xs-12 col-sm-4" %) 187 187 ((( 188 -[[Figure 4 Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]] 189 - 190 -[[Figure 5. Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]] 70 +[[Figure 1. >>image:SUA.png||alt="Apple System Settings Software Update Available screen" data-xwiki-image-style-alignment="end" height="295" width="357"]] 191 191 ))) 192 192 ))) 193 193 ... ... @@ -197,24 +197,12 @@ 197 197 ((( 198 198 (% class="col-xs-12 col-sm-8" %) 199 199 ((( 200 -= Directory ,Speed Dials, Favorites, and Button Boxes=80 += Directory = 201 201 202 202 203 -* **Finding extensions in the Directory**: 204 -** Tap the **User** icon on the right side of the home screen 205 -** In the left menu, tap **LDAP** 206 -** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user. 207 -** Tap the **green** **phone** icon to place a call. 208 - 209 - 210 -* **Frequently called contact list**: 211 -** Tap the **User** icon on the right side of the home screen 212 -** In the left menu, tap **LDAP** 213 -** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user. 214 -** Tap the **Download** button to save the extension to the contact list. 215 - 216 - 217 -* **Button boxes** 83 +* To access your voicemail box 84 +* To access your voicemail from another extension within the district 85 +* To access your voicemail from off site 218 218 ))) 219 219 220 220 ... ... @@ -236,13 +236,7 @@ 236 236 237 237 238 238 * To transfer a call 239 -** Blind transfer: 240 -*** While on a call, tap the Transfer button. 241 -*** Select Transfer to bring up the transfer screen. 242 -*** Select the transfer mode "Blind" or Attended" (blind is by default) 243 -*** Enter the extension. 244 -*** Tap on the Transfer softkey. 245 -*** The call will transfer to the extension and the phone system will hang up the call. 107 +** Blind transfer 246 246 ** Announced transfer 247 247 * To transfer a call to voicemail 248 248 ** ((( ... ... @@ -265,34 +265,12 @@ 265 265 ((( 266 266 (% class="col-xs-12 col-sm-8" %) 267 267 ((( 268 -= Pick up groups / Hunt groups / Monitored Extensions = 269 - 270 - 271 -* Pick up groups 272 -* Hunt groups 273 -* Monitored extensions 274 -))) 275 - 276 - 277 - 278 -(% class="col-xs-12 col-sm-4" %) 279 -((( 280 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]] 281 -))) 282 -))) 283 - 284 ----- 285 - 286 -(% class="row" %) 287 -((( 288 -(% class="col-xs-12 col-sm-8" %) 289 -((( 290 290 = Call History = 291 291 292 292 293 -* **Findthe callhistory:**294 -* *Tapthe Call Historybuttonontheightmenuofthehome screen.295 -* *Initiateaall from thehistorybytapping the greencallorvideobuttons.133 +* To access your voicemail box 134 +* To access your voicemail from another extension within the district 135 +* To access your voicemail from off site 296 296 ))) 297 297 298 298 ... ... @@ -299,26 +299,6 @@ 299 299 300 300 (% class="col-xs-12 col-sm-4" %) 301 301 ((( 302 -[[Figure . Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]] 303 -))) 304 -))) 305 - 306 ----- 307 - 308 -(% class="row" %) 309 -((( 310 -(% class="col-xs-12 col-sm-8" %) 311 -((( 312 -= Availability States = 313 - 314 - 315 -* Change availability state when OOO or In Meeting 316 -))) 317 - 318 - 319 - 320 -(% class="col-xs-12 col-sm-4" %) 321 -((( 322 322 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]] 323 323 ))) 324 324 ))) ... ... @@ -329,14 +329,12 @@ 329 329 ((( 330 330 (% class="col-xs-12 col-sm-8" %) 331 331 ((( 332 -= CheckingVoicemail =152 += Voicemail and Auto Attendant = 333 333 334 334 335 335 * To access your voicemail box 336 336 * To access your voicemail from another extension within the district 337 337 * To access your voicemail from off site 338 -* Voicemail indicator 339 -* Voicemail to email 340 340 ))) 341 341 342 342 ... ... @@ -362,6 +362,7 @@ 362 362 ** Ringer volume 363 363 ** Call volume 364 364 ** Mute calls 183 +* 365 365 ))) 366 366 367 367 ... ... @@ -380,7 +380,7 @@ 380 380 ((( 381 381 (% class="col-xs-12 col-sm-8" %) 382 382 ((( 383 -= AnsweringDoorbells =202 += Doorbells = 384 384 385 385 386 386 Content 3 ... ... @@ -401,11 +401,10 @@ 401 401 ((( 402 402 (% class="col-xs-12 col-sm-8" %) 403 403 ((( 404 -= All Call and Paging/Intercom=223 += Section 3 = 405 405 406 406 407 -* Page within school 408 -* Page between buildings 226 +Content 3 409 409 ))) 410 410 411 411 ... ... @@ -416,23 +416,4 @@ 416 416 ))) 417 417 ))) 418 418 419 ----- 420 - 421 -(% class="row" %) 422 -((( 423 -(% class="col-xs-12 col-sm-8" %) 424 -((( 425 -= Phone Settings = 426 - 427 - 428 -* Touch Tones 429 -* Ring Tones 430 -))) 431 - 432 - 433 - 434 -(% class="col-xs-12 col-sm-4" %) 435 -((( 436 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]] 437 -))) 438 -))) 237 +
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