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Last modified by Christine Sklareski on 2025/08/13 16:06
From version 23.17
edited by Christine Sklareski
on 2025/05/22 12:18
Change comment: There is no comment for this version
To version 2.4
edited by Christine Sklareski
on 2025/05/16 14:16
Change comment: There is no comment for this version

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3 3  (% class="col-xs-12 col-sm-8" %)
4 4  (((
5 5  (% class="wikigeneratedid" id="HPlacingCalls" %)
6 -This page provides basic instructions for using the Grandstream 3350 phones that are installed in each main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
6 +
7 7  
8 8  
9 -(% class="wikigeneratedid" %)
10 -[[image:GS-3350model.png||alt="Grandstream 3350 model" data-xwiki-image-style-border="true"]]
11 -
12 -
13 -Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
14 -
15 -
16 -Things to note:
17 -
18 -* The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed.
19 -
20 -
21 -**Home Screen:**
22 -
23 -The home screen has speed dials set up on the left side. At the top of the speed dial list shows the user's name and extension who is signed in to the phone. On the right side of the phone displays from top to bottom, the call softkey, contacts and call history.
24 -
25 -
26 -
27 -The home screen has two pages. Swipe left to view page 2. The available apps may be slightly different from the screenshot below. The Settings app is available to change ring tones and turn off tap sounds.
28 -
29 -
30 -
31 -
32 -
33 -
9 +Description area
34 34  )))
35 35  
36 36  
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49 49  (((
50 50  (% class="col-xs-12 col-sm-8" %)
51 51  (((
52 -= Place Calls =
28 += Placing Calls =
53 53  
54 -To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
55 55  
56 -== Multiple ways to Initiate a call: ==
57 -
58 -1. Pick up the handset
59 -1. Press the Speaker button on the phone
60 -1. Press the Speaker button on the touchscreen
61 -1. Press a name in the Speed dial menu on the touchscreen
62 -1. Press a name on a button box
63 -
64 -== Place Calls ==
65 -
66 -* **Place a ringing call to an internal extension:**
67 -** Initiate a call
68 -** Use the keypad to enter the extension
69 -** Press Audio call or Video call. Please note: Video calls will only work on admin phone models. Classroom phone models do not have a camera.
70 -
71 -(% style="display:none" %)
72 -
73 -* **To place a call to an outside phone number**:
74 -** Initiate a call
75 -** Dial 9 (to access the outside line)
76 -** Dial the external phone number
77 -** Press Audio call.
78 -
79 -== Place Emergency Calls ==
80 -
81 -* **To place an emergency 911 call:**
82 -** Initiate a call.
83 -** Dial 911 or 9911.
84 -** Press Audio call.
85 -
86 -* **To place an internal emergency call to alert the office of an issue:**
87 -** Initiate a call.
88 -** Dial your building's internal emergency extension.
89 -** Press Audio call.
90 -
91 -(% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
92 -
31 +* To place a ringing call to another internal extension
32 +* To place a call to an outside phone number
33 +* To place an emergency 911 call
34 +* To place a conference call
93 93  )))
94 94  
95 95  
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96 96  
97 97  (% class="col-xs-12 col-sm-4" %)
98 98  (((
99 -[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
41 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
100 100  )))
101 101  )))
102 102  
103 -----
104 104  
105 -(% class="row" %)
106 -(((
107 -(% class="col-xs-12 col-sm-8" %)
108 -(((
109 -== Place Conference Calls ==
110 110  
111 -(((
112 -**To initiate a conference call from the dial screen:**
113 -GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
114 -
115 -* Bring up the dial screen
116 -* Enter the first extension number then press on it on the left panel of the screen
117 -* The extension will be added to the dialing field and users can dial another number
118 -* When all extensions have been entered, press "Audio Call" or "Video Call"
119 -
120 -* **To initiate a conference call while on a phone call:**
121 -** When the phone is on the call screen, tap on the "Conference" button
122 -** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
123 -** After the call is established, the conference screen is brought up.
124 -** Tap the "Invite" button to add more members to the conference.
125 -
126 -* **To initiate a conference call from the conference soft key:**
127 -** Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
128 -
129 -=== Conference Call Management: ===
130 -
131 -* (((
132 -**Attendee management**:
133 -
134 -* **Remove a user from call:** Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
135 -* **Mute**: Tap the extension and then click the Mute button.
136 -* **Video on**: Tap the extension and tap the Video on button.
137 -)))
138 -
139 -* **End a conference call:**
140 -** Tap the red handset button to end the call for everyone.
141 -** Individuals who disconnect from the call will exit but all other parties will remain.
142 -
143 -
144 -)))
145 -
146 -
147 -)))
148 -
149 -
150 -
151 -(% class="col-xs-12 col-sm-4" %)
152 -(((
153 -[[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
154 -
155 -
156 -[[Figure 3.Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
157 -)))
158 -)))
159 -
160 -
161 161  ----
162 162  
163 163  (% class="row" %)
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166 166  (((
167 167  = Answering Calls =
168 168  
169 -Caller ID will show who is calling.
170 170  
171 -* **To answer a single incoming call**:
172 -** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
173 -** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to  the handset.
174 -
175 -* **To answer an incoming call during an active call:**
176 -** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If the ringing call is answered, the first call will automatically be put on hold.
177 -**
178 -* **To pick up a call ringing at another phone in your group**
179 -**
180 -* **To send a ringing call to voicemail instead of answering**
181 -**
56 +Content 2
182 182  )))
183 183  
184 184  
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185 185  
186 186  (% class="col-xs-12 col-sm-4" %)
187 187  (((
188 -[[Figure 4 Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
189 -
190 -[[Figure 5. Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
63 +[[Figure 1. >>image:SUA.png||alt="Apple System Settings Software Update Available screen" data-xwiki-image-style-alignment="end" height="295" width="357"]]
191 191  )))
192 192  )))
193 193  
194 -----
195 195  
196 -(% class="row" %)
197 -(((
198 -(% class="col-xs-12 col-sm-8" %)
199 -(((
200 -= Directory, Speed Dials, Favorites, and Button Boxes =
201 -
202 -
203 -* **Finding extensions in the Directory**:
204 -** Tap the **User** icon on the right side of the home screen
205 -** In the left menu, tap **LDAP**
206 -** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
207 -** Tap the **green** **phone** icon to place a call.
208 -
209 -
210 -* **Frequently called contact list**:
211 -** Tap the **User** icon on the right side of the home screen
212 -** In the left menu, tap **LDAP**
213 -** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
214 -** Tap the **Download** button to save the extension to the contact list.
215 -
216 -
217 -* **Button boxes**
218 -)))
219 -
220 -
221 -
222 -(% class="col-xs-12 col-sm-4" %)
223 -(((
224 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
225 -)))
226 -)))
227 -
228 -
229 229  ----
230 230  
231 231  (% class="row" %)
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235 235  = Call Handling =
236 236  
237 237  
238 -* To transfer a call 
239 -** Blind transfer:
240 -*** While on a call, tap the Transfer button.
241 -*** Select Transfer to bring up the transfer screen.
242 -*** Select the transfer mode "Blind" or Attended" (blind is by default)
243 -*** Enter the extension.
244 -*** Tap on the Transfer softkey.
245 -*** The call will transfer to the extension and the phone system will hang up the call.
246 -** Announced transfer
247 -* To transfer a call to voicemail
248 -** (((
249 -Press Transfer and then press * and then enter the extension to go to directly to VM
77 +Content 3
250 250  )))
251 -)))
252 252  
253 253  
254 254  
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259 259  )))
260 260  
261 261  
89 +
262 262  ----
263 263  
264 264  (% class="row" %)
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265 265  (((
266 266  (% class="col-xs-12 col-sm-8" %)
267 267  (((
268 -= Pick up groups / Hunt groups / Monitored Extensions =
96 += Voicemail and Auto Attendant =
269 269  
270 270  
271 -* Pick up groups
272 -* Hunt groups
273 -* Monitored extensions
99 +Content 3
274 274  )))
275 275  
276 276  
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281 281  )))
282 282  )))
283 283  
284 -----
285 285  
286 -(% class="row" %)
287 -(((
288 -(% class="col-xs-12 col-sm-8" %)
289 -(((
290 -= Call History =
291 -
292 -
293 -* **Find the call history:**
294 -** Tap the Call History button on the right menu of the home screen.
295 -** Initiate a call from the history by tapping the green call or video buttons.
296 -)))
297 -
298 -
299 -
300 -(% class="col-xs-12 col-sm-4" %)
301 -(((
302 -[[Figure . Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
303 -)))
304 -)))
305 -
306 306  ----
307 307  
308 308  (% class="row" %)
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309 309  (((
310 310  (% class="col-xs-12 col-sm-8" %)
311 311  (((
312 -= Availability States =
117 += Doorbells =
313 313  
314 314  
315 -* Change availability state when OOO or In Meeting
120 +Content 3
316 316  )))
317 317  
318 318  
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323 323  )))
324 324  )))
325 325  
326 -----
327 327  
328 -(% class="row" %)
329 -(((
330 -(% class="col-xs-12 col-sm-8" %)
331 -(((
332 -= Checking Voicemail =
333 333  
334 -
335 -* To access your voicemail box
336 -* To access your voicemail from another extension within the district
337 -* To access your voicemail from off site
338 -* Voicemail indicator
339 -* Voicemail to email
340 -)))
341 -
342 -
343 -
344 -(% class="col-xs-12 col-sm-4" %)
345 -(((
346 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
347 -)))
348 -)))
349 -
350 -
351 351  ----
352 352  
353 353  (% class="row" %)
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357 357  = Phone Settings =
358 358  
359 359  
360 -* Disable tap sounds
361 -* Adjust volume:
362 -** Ringer volume
363 -** Call volume
364 -** Mute calls
142 +Content 3
365 365  )))
366 366  
367 367  
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373 373  )))
374 374  
375 375  
376 -
377 377  ----
378 378  
379 379  (% class="row" %)
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380 380  (((
381 381  (% class="col-xs-12 col-sm-8" %)
382 382  (((
383 -= Answering Doorbells =
160 += Section 3 =
384 384  
385 385  
386 386  Content 3
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394 394  )))
395 395  )))
396 396  
397 -
398 -----
399 -
400 -(% class="row" %)
401 -(((
402 -(% class="col-xs-12 col-sm-8" %)
403 -(((
404 -= All Call and Paging/Intercom =
405 -
406 -
407 -* Page within school
408 -* Page between buildings
409 -)))
410 -
411 -
412 -
413 -(% class="col-xs-12 col-sm-4" %)
414 -(((
415 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
416 -)))
417 -)))
418 -
419 -----
420 -
421 -(% class="row" %)
422 -(((
423 -(% class="col-xs-12 col-sm-8" %)
424 -(((
425 -= Phone Settings =
426 -
427 -
428 -* Touch Tones
429 -* Ring Tones
430 -)))
431 -
432 -
433 -
434 -(% class="col-xs-12 col-sm-4" %)
435 -(((
436 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
437 -)))
438 -)))
174 +
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