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Last modified by Christine Sklareski on 2025/08/06 14:40
From version 23.16
edited by Christine Sklareski
on 2025/05/22 12:15
Change comment: There is no comment for this version
To version 16.1
edited by Christine Sklareski
on 2025/05/21 10:41
Change comment: There is no comment for this version

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3 3  (% class="col-xs-12 col-sm-8" %)
4 4  (((
5 5  (% class="wikigeneratedid" id="HPlacingCalls" %)
6 -This page provides basic instructions for using the Grandstream 3350 phones that are installed in each main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
6 +
7 7  
8 +Hardware:
8 8  
9 -(% class="wikigeneratedid" %)
10 -[[image:GS-3350model.png||alt="Grandstream 3350 model" data-xwiki-image-style-border="true"]]
11 11  
12 -
13 -Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
14 -
15 -
16 -Things to note:
17 -
18 -* The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed.
19 -
20 -
21 -**Home Screen:**
22 -
23 -The home screen has speed dials set up on the left side. At the top of the speed dial list shows the user's name and extension who is signed in to the phone.
24 -
25 -
26 -
27 -
11 +* [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
28 28  )))
29 29  
30 30  
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43 43  (((
44 44  (% class="col-xs-12 col-sm-8" %)
45 45  (((
46 -= Place Calls =
30 += **Place Calls** =
47 47  
48 -To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
49 49  
50 -== Multiple ways to Initiate a call: ==
33 +== Initiate a call: ==
51 51  
52 52  1. Pick up the handset
53 53  1. Press the Speaker button on the phone
54 54  1. Press the Speaker button on the touchscreen
55 -1. Press a name in the Speed dial menu on the touchscreen
56 -1. Press a name on a button box
38 +1. Press a name in the Speed dial menu on the touchscreen (speakerphone will engage if not using handset)
39 +1. Press a name on a button box (speakerphone will engage if not using handset)
57 57  
58 -== Place Calls ==
41 +== Place Ringing Calls ==
59 59  
60 60  * **Place a ringing call to an internal extension:**
61 61  ** Initiate a call
62 62  ** Use the keypad to enter the extension
63 -** Press Audio call or Video call. Please note: Video calls will only work on admin phone models. Classroom phone models do not have a camera.
64 -
65 -(% style="display:none" %)
66 -
46 +** Press Audio call or Video call.
47 +*** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
48 +*** Video calls will only work on admin phone models. Classroom phone models do not have a camera.
49 +** To disconnect the call, return the handset to the cradle.
50 +\\(% style="display:none" %)
67 67  * **To place a call to an outside phone number**:
68 68  ** Initiate a call
69 -** Dial 9 (to access the outside line)
70 -** Dial the external phone number
71 -** Press Audio call.
53 +** Use the keypad to press 9 (to access the outside line)
54 +** Use the keypad to enter the external phone number
55 +** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
56 +** To disconnect the call, return the handset to the cradle.
72 72  
73 73  == Place Emergency Calls ==
74 74  
75 75  * **To place an emergency 911 call:**
76 -** Initiate a call.
77 -** Dial 911 or 9911.
78 -** Press Audio call.
79 -
61 +** Pick up the handset or engage the speakerphone
62 +** Dial 911 or 9911 on the keypad.
63 +** Press Audio call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
64 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
65 +
80 80  * **To place an internal emergency call to alert the office of an issue:**
81 -** Initiate a call.
82 -** Dial your building's internal emergency extension.
83 -** Press Audio call.
67 +** Pick up the handset or engage the speakerphone
68 +** Dial your building's internal emergency extension on the keypad.
69 +** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
70 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
84 84  
85 85  (% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
86 86  
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102 102  (((
103 103  == Place Conference Calls ==
104 104  
105 -(((
106 -**To initiate a conference call from the dial screen:**
92 +* (((
93 +**To initiate a conference call:**
107 107  GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
108 108  
109 109  * Bring up the dial screen
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111 111  * The extension will be added to the dialing field and users can dial another number
112 112  * When all extensions have been entered, press "Audio Call" or "Video Call"
113 113  
114 -* **To initiate a conference call while on a phone call:**
115 -** When the phone is on the call screen, tap on the "Conference" button
116 -** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
117 -** After the call is established, the conference screen is brought up.
118 -** Tap the "Invite" button to add more members to the conference.
119 119  
120 -* **To initiate a conference call from the conference soft key:**
121 -** Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
102 +**To initiate a conference call while on a phone call:**
122 122  
123 -=== Conference Call Management: ===
124 -
125 -* (((
126 -**Attendee management**:
127 -
128 -* **Remove a user from call:** Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
129 -* **Mute**: Tap the extension and then click the Mute button.
130 -* **Video on**: Tap the extension and tap the Video on button.
104 +* When** **the phone is on the call screen, tap on the "Conference" button
105 +* Enter the third-party number or choose an available number on the left menu from the call history or contacts.
106 +* Tap the "Invite" button to add members to the conference.
107 +* A dial tone will be heard to start dialing a new number.
131 131  )))
132 132  
133 -* **End a conference call:**
134 -** Tap the red handset button to end the call for everyone.
135 -** Individuals who disconnect from the call will exit but all other parties will remain.
136 -
137 137  
138 138  )))
139 139  
140 -
141 -)))
142 142  
143 143  
144 -
145 145  (% class="col-xs-12 col-sm-4" %)
146 146  (((
147 147  [[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
148 148  
149 149  
150 -[[Figure 3.Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
120 +[[Figure 3. Invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
151 151  )))
152 152  )))
153 153  
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160 160  (((
161 161  = Answering Calls =
162 162  
163 -Caller ID will show who is calling.
164 164  
165 -* **To answer a single incoming call**:
166 -** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
167 -** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to  the handset.
168 -
169 -* **To answer an incoming call during an active call:**
170 -** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If the ringing call is answered, the first call will automatically be put on hold.
171 -**
172 -* **To pick up a call ringing at another phone in your group**
173 -**
174 -* **To send a ringing call to voicemail instead of answering**
175 -**
134 +* Call ID will show who is calling
135 +* To answer a ringing call
136 +* To answer a second simultaneous call
137 +* To pick up a call ringing at another phone in your group
138 +* To send a ringing call to voicemail instead of answering
176 176  )))
177 177  
178 178  
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179 179  
180 180  (% class="col-xs-12 col-sm-4" %)
181 181  (((
182 -[[Figure 4 Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
183 -
184 -[[Figure 5. Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
145 +[[Figure 1. >>image:SUA.png||alt="Apple System Settings Software Update Available screen" data-xwiki-image-style-alignment="end" height="295" width="357"]]
185 185  )))
186 186  )))
187 187  
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194 194  = Directory, Speed Dials, Favorites, and Button Boxes =
195 195  
196 196  
197 -* **Finding extensions in the Directory**:
198 -** Tap the **User** icon on the right side of the home screen
199 -** In the left menu, tap **LDAP**
200 -** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
201 -** Tap the **green** **phone** icon to place a call.
202 -
203 -
204 -* **Frequently called contact list**:
205 -** Tap the **User** icon on the right side of the home screen
206 -** In the left menu, tap **LDAP**
207 -** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
208 -** Tap the **Download** button to save the extension to the contact list.
209 -
210 -
211 -* **Button boxes**
158 +* Directory
159 +* Speed Dials
160 +* Favorites
161 +* Button boxes
212 212  )))
213 213  
214 214  
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230 230  
231 231  
232 232  * To transfer a call 
233 -** Blind transfer:
234 -*** While on a call, tap the Transfer button.
235 -*** Select Transfer to bring up the transfer screen.
236 -*** Select the transfer mode "Blind" or Attended" (blind is by default)
237 -*** Enter the extension.
238 -*** Tap on the Transfer softkey.
239 -*** The call will transfer to the extension and the phone system will hang up the call.
183 +** Blind transfer
240 240  ** Announced transfer
241 241  * To transfer a call to voicemail
242 242  ** (((
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284 284  = Call History =
285 285  
286 286  
287 -* **Find the call history:**
288 -** Tap the Call History button on the right menu of the home screen.
289 -** Initiate a call from the history by tapping the green call or video buttons.
231 +* Find your call history
232 +* Manage call history
233 +* Place calls from call history
290 290  )))
291 291  
292 292  
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293 293  
294 294  (% class="col-xs-12 col-sm-4" %)
295 295  (((
296 -[[Figure . Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
240 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
297 297  )))
298 298  )))
299 299  
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410 410  )))
411 411  )))
412 412  
413 -----
414 -
415 -(% class="row" %)
416 -(((
417 -(% class="col-xs-12 col-sm-8" %)
418 -(((
419 -= Phone Settings =
420 -
421 -
422 -* Touch Tones
423 -* Ring Tones
424 -)))
425 -
426 -
427 -
428 -(% class="col-xs-12 col-sm-4" %)
429 -(((
430 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
431 -)))
432 -)))
357 +
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