Skip to Content
Last modified by Christine Sklareski on 2025/08/13 16:06
From version 23.15
edited by Christine Sklareski
on 2025/05/22 12:15
Change comment: There is no comment for this version
To version 27.18
edited by Christine Sklareski
on 2025/05/22 15:35
Change comment: There is no comment for this version

Summary

Details

Page properties
Content
... ... @@ -3,7 +3,7 @@
3 3  (% class="col-xs-12 col-sm-8" %)
4 4  (((
5 5  (% class="wikigeneratedid" id="HPlacingCalls" %)
6 -This page provides basic instructions for using the Grandstream 3350 phones that are installed in each main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
6 +This page provides basic instructions for using the Grandstream 3350 phones that are installed in the main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
7 7  
8 8  
9 9  (% class="wikigeneratedid" %)
... ... @@ -15,15 +15,23 @@
15 15  
16 16  Things to note:
17 17  
18 -* The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed.
18 +* The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed. If pressed inadvertently, press the illuminated Speaker phone button at the lower right corner to hang up the call.
19 +* Swiping down from the top edge of the display will reveal the Status menu where users can quickly engage "do not disturb" and also mute the microphone.
19 19  
20 20  
21 -**Home Screen:**
22 +**Home screen of the touch display:**
22 22  
23 -The home screen has speed dials set up on the left side. At the top of the speed dial list will display the user's name and extension who is signed in to the phone.
24 +The home screen displays **Tech-configured speed dials** on the left, topped by the **signed-in user's name and extension**. On the right, **Call**, **Contacts**, and **Call history** softkeys are shown from top to bottom. The home screen will also have access to Settings.
24 24  
25 25  
27 +[[Page 1 of the Grandstream home screen.>>image:GS-Home-1.png||alt="Grandstream home screen - page 1" data-xwiki-image-style-border="true" height="255" width="450"]]
26 26  
29 +
30 +The home screen has two pages. Swipe left to view page 2. The available apps may be slightly different from the screenshot below. The Settings app is available to change ring tones and turn off tap sounds.
31 +
32 +[[Page 2 of the Grandstream home screen.>>image:GS-Home2.png||alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="246" width="450"]]
33 +
34 +
27 27  
28 28  )))
29 29  
... ... @@ -51,9 +51,9 @@
51 51  
52 52  1. Pick up the handset
53 53  1. Press the Speaker button on the phone
54 -1. Press the Speaker button on the touchscreen
55 -1. Press a name in the Speed dial menu on the touchscreen
56 -1. Press a name on a button box
62 +1. Press the Call button on the touchscreen
63 +1. Press a name in the Speed dial menu on the touchscreen or the button box
64 +1. Find a name in Contacts
57 57  
58 58  == Place Calls ==
59 59  
... ... @@ -90,7 +90,7 @@
90 90  
91 91  (% class="col-xs-12 col-sm-4" %)
92 92  (((
93 -[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
101 +[[Figure 2. Grandstream 3350 **Call screen**>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="230" width="397"]]
94 94  )))
95 95  )))
96 96  
... ... @@ -102,14 +102,13 @@
102 102  (((
103 103  == Place Conference Calls ==
104 104  
113 +
105 105  (((
106 -**To initiate a conference call from the dial screen:**
107 -GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
115 +* **To initiate a conference call from the dial screen:** GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.Bring up the dial screen
116 +** Enter the first extension number then press on it on the left panel of the screen
117 +** The extension will be added to the dialing field and users can dial another number
118 +** When all extensions have been entered, press "Audio Call" or "Video Call"
108 108  
109 -* Bring up the dial screen
110 -* Enter the first extension number then press on it on the left panel of the screen
111 -* The extension will be added to the dialing field and users can dial another number
112 -* When all extensions have been entered, press "Audio Call" or "Video Call"
113 113  
114 114  * **To initiate a conference call while on a phone call:**
115 115  ** When the phone is on the call screen, tap on the "Conference" button
... ... @@ -117,9 +117,15 @@
117 117  ** After the call is established, the conference screen is brought up.
118 118  ** Tap the "Invite" button to add more members to the conference.
119 119  
127 +
120 120  * **To initiate a conference call from the conference soft key:**
121 -** Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
129 +** Bring up the dial screen.
130 +** Enter the first extension number then press on it on the left panel of the screen.
131 +** The extension will be added to the dialing field.
132 +** Enter other extensions until all are entered.
133 +** Press "Audio Call" or "Video Call" to begin the conference call.
122 122  
135 +
123 123  === Conference Call Management: ===
124 124  
125 125  * (((
... ... @@ -144,10 +144,10 @@
144 144  
145 145  (% class="col-xs-12 col-sm-4" %)
146 146  (((
147 -[[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
160 +[[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="220" width="397"]]
148 148  
149 149  
150 -[[Figure 3.Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
163 +[[Figure 3.Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
151 151  )))
152 152  )))
153 153  
... ... @@ -191,23 +191,22 @@
191 191  (((
192 192  (% class="col-xs-12 col-sm-8" %)
193 193  (((
194 -= Directory, Speed Dials, Favorites, and Button Boxes =
207 += Directory, Contacts list, and Button boxes =
195 195  
196 196  
197 -* **Finding extensions in the Directory**:
210 +* **Finding EASD extensions in the directory**:
198 198  ** Tap the **User** icon on the right side of the home screen
199 199  ** In the left menu, tap **LDAP**
200 200  ** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
201 201  ** Tap the **green** **phone** icon to place a call.
202 202  
203 -
204 204  * **Frequently called contact list**:
205 205  ** Tap the **User** icon on the right side of the home screen
206 206  ** In the left menu, tap **LDAP**
207 207  ** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
208 208  ** Tap the **Download** button to save the extension to the contact list.
221 +** Find your downloaded contacts in the **Contacts** menu on the left side of the User screen.
209 209  
210 -
211 211  * **Button boxes**
212 212  )))
213 213  
... ... @@ -215,7 +215,7 @@
215 215  
216 216  (% class="col-xs-12 col-sm-4" %)
217 217  (((
218 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
230 +[[Figure . Grandstream EASD Directory >>image:GS-LDAP-cropped.jpg||alt="Grandstream directory" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="225" width="397"]]
219 219  )))
220 220  )))
221 221  
... ... @@ -229,18 +229,23 @@
229 229  = Call Handling =
230 230  
231 231  
232 -* To transfer a call 
233 -** Blind transfer:
234 -*** While on a call, tap the Transfer button.
235 -*** Select Transfer to bring up the transfer screen.
236 -*** Select the transfer mode "Blind" or Attended" (blind is by default)
244 +* **To transfer a call to another extension: **
245 +** **Blind transfer:**
246 +*** While on a call, tap the **Transfer** button.
247 +*** Select **Transfer** to bring up the transfer screen.
248 +*** Select the transfer mode "**Blind**" (blind is the default)
237 237  *** Enter the extension.
238 -*** Tap on the Transfer softkey.
250 +*** Tap on the **Transfer** softkey.
239 239  *** The call will transfer to the extension and the phone system will hang up the call.
240 -** Announced transfer
241 -* To transfer a call to voicemail
252 +** **Attended transfer**
253 +*** While on a call, tap the **Transfer** button.
254 +*** Select **Transfer** to bring up the transfer screen.
255 +*** Select the transfer mode (Blind is the default): change it to **Attended**
256 +*** Enter the transfer target extension and then press the **Transfer** soft key on the right.
257 +
258 +* **To transfer a call directly to voicemail**
242 242  ** (((
243 -Press Transfer and then press * and then enter the extension to go to directly to VM
260 +Press **Transfer** and then press * and then **enter the extension** to go to directly to voicemail. **IS THIS RIGHT???????????????????????**
244 244  )))
245 245  )))
246 246  
... ... @@ -248,7 +248,9 @@
248 248  
249 249  (% class="col-xs-12 col-sm-4" %)
250 250  (((
251 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
268 +[[Figure . Grandstream blind transfer screen. >>image:GS-blindTransfer.png||alt="Grandstream blind transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
269 +
270 +[[Figure . Grandstream attended transfer screen. >>image:GS-AttendedTransfer.png||alt="Grandstream attended transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
252 252  )))
253 253  )))
254 254  
... ... @@ -284,9 +284,8 @@
284 284  = Call History =
285 285  
286 286  
287 -* **Find the call history:**
288 -** Tap the Call History button on the right menu of the home screen.
289 -** Initiate a call from the history by tapping the green call or video buttons.
306 +* Tap the **Call History** softkey (bottom button) on the right side of the home screen.
307 +* Initiate a call from the history by tapping the green call or video buttons.
290 290  )))
291 291  
292 292  
... ... @@ -293,7 +293,7 @@
293 293  
294 294  (% class="col-xs-12 col-sm-4" %)
295 295  (((
296 -[[Figure . Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
314 +[[Figure . Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
297 297  )))
298 298  )))
299 299  
... ... @@ -303,10 +303,18 @@
303 303  (((
304 304  (% class="col-xs-12 col-sm-8" %)
305 305  (((
306 -= Availability States =
324 += Availability State: Do Not Disturb =
307 307  
308 308  
309 -* Change availability state when OOO or In Meeting
327 +* **When Do not disturb is engaged, incoming calls will be blocked for all accounts. **
328 +** To initiate do not disturb, touch and drag the status bar (top edge of the display) down on the home screen.
329 +** Tap the DND icon to turn it on and off.
330 +
331 +* **Pressing the mute button on the right side of phone pad:**
332 +** During a call, will mute the microphone.
333 +** Off a call, will engage do not disturb for the phone.
334 +
335 +
310 310  )))
311 311  
312 312  
... ... @@ -313,7 +313,7 @@
313 313  
314 314  (% class="col-xs-12 col-sm-4" %)
315 315  (((
316 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
342 +[[Figure . Grandstream Do not disturb setting. >>image:GS-DND.png||alt="Grandstream Do not disturb mode" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="227" width="397"]]
317 317  )))
318 318  )))
319 319  
... ... @@ -323,14 +323,12 @@
323 323  (((
324 324  (% class="col-xs-12 col-sm-8" %)
325 325  (((
326 -= Checking Voicemail =
352 += Voicemail =
327 327  
328 -
329 -* To access your voicemail box
330 -* To access your voicemail from another extension within the district
331 -* To access your voicemail from off site
332 -* Voicemail indicator
333 -* Voicemail to email
354 +* All voicemails will be sent to the email address of the user tied to the extension.
355 +* The voicemail will be then deleted off the phone.
356 +* Voicemails will be sent to email as a .wav file.
357 +* Voicemails can also be accessed through the Wave phone app, if using.
334 334  )))
335 335  
336 336  
... ... @@ -337,7 +337,7 @@
337 337  
338 338  (% class="col-xs-12 col-sm-4" %)
339 339  (((
340 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
364 +[[Figure 2. >>image:GS-voicemail.png||alt="Grandstream voicemail screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
341 341  )))
342 342  )))
343 343  
... ... @@ -351,15 +351,24 @@
351 351  = Phone Settings =
352 352  
353 353  
354 -* Disable tap sounds
355 -* Adjust volume:
356 -** Ringer volume
357 -** Call volume
358 -** Mute calls
359 -)))
378 +* **Adjust sounds and set ring tones:**
379 +** On the home screen, swipe to the second page and tap **Settings**.
380 +** Swipe up and tap on **Sound.**
381 +** In the sound settings, you can adjust ringer and alert volumes and select ring tones.
382 +** Disable touch sounds and tones in **Other Settings.**
360 360  
384 +* **Disable Touch Tones (sounds when you're tapping on the screen or pressing buttons on the dial pad)**:
385 +** Tap the Home button
386 +** Swipe left to the second page and tap **Settings**
387 +** Swipe up and tap on **Sound**
388 +** Tap **Other Sounds**
389 +** Disable Touch sounds and Touch tone
361 361  
391 +* **Adjust the Display:**
392 +** In **Settings, tap Display** to adjust the brightness level, screen timeout and font size.
393 +)))
362 362  
395 +
363 363  (% class="col-xs-12 col-sm-4" %)
364 364  (((
365 365  [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
... ... @@ -376,8 +376,12 @@
376 376  (((
377 377  = Answering Doorbells =
378 378  
412 +The Grandstream 3350 model can be connected to the door system to allow office staff and administrators to open the main building door, initiate calls with the visitors and get real time audio/video stream.
379 379  
380 -Content 3
414 +
415 +* Press **Open **to open the door
416 +* Press **Answer** to answer the call
417 +* Press **Reject** to deny access through the door.
381 381  )))
382 382  
383 383  
... ... @@ -384,7 +384,7 @@
384 384  
385 385  (% class="col-xs-12 col-sm-4" %)
386 386  (((
387 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
424 +[[Figure . Grandstream doorbell system. >>image:GS-DoorSystem.png||alt="Grandstream Doorbell system screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="237" width="397"]]
388 388  )))
389 389  )))
390 390  
... ... @@ -416,11 +416,10 @@
416 416  (((
417 417  (% class="col-xs-12 col-sm-8" %)
418 418  (((
419 -= Phone Settings =
456 += Extra =
420 420  
421 -
422 -* Touch Tones
423 -* Ring Tones
458 +* E:
459 +* E
424 424  )))
425 425  
426 426  
GS-AttendedTransfer.png
Author
... ... @@ -1,0 +1,1 @@
1 +XWiki.christine_sklareskietownschoolsorg
Size
... ... @@ -1,0 +1,1 @@
1 +44.3 KB
Content
GS-DND.png
Author
... ... @@ -1,0 +1,1 @@
1 +XWiki.christine_sklareskietownschoolsorg
Size
... ... @@ -1,0 +1,1 @@
1 +71.5 KB
Content
GS-DoorSystem.png
Author
... ... @@ -1,0 +1,1 @@
1 +XWiki.christine_sklareskietownschoolsorg
Size
... ... @@ -1,0 +1,1 @@
1 +247.5 KB
Content
GS-Home-1.png
Author
... ... @@ -1,0 +1,1 @@
1 +XWiki.christine_sklareskietownschoolsorg
Size
... ... @@ -1,0 +1,1 @@
1 +100.4 KB
Content
GS-Home2.png
Author
... ... @@ -1,0 +1,1 @@
1 +XWiki.christine_sklareskietownschoolsorg
Size
... ... @@ -1,0 +1,1 @@
1 +149.0 KB
Content
GS-LDAP-cropped.jpg
Author
... ... @@ -1,0 +1,1 @@
1 +XWiki.christine_sklareskietownschoolsorg
Size
... ... @@ -1,0 +1,1 @@
1 +950.8 KB
Content
GS-blindTransfer.png
Author
... ... @@ -1,0 +1,1 @@
1 +XWiki.christine_sklareskietownschoolsorg
Size
... ... @@ -1,0 +1,1 @@
1 +39.8 KB
Content
GS-voicemail.png
Author
... ... @@ -1,0 +1,1 @@
1 +XWiki.christine_sklareskietownschoolsorg
Size
... ... @@ -1,0 +1,1 @@
1 +70.3 KB
Content