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Last modified by Christine Sklareski on 2025/07/17 09:56
From version 23.15
edited by Christine Sklareski
on 2025/05/22 12:15
Change comment: There is no comment for this version
To version 23.50
edited by Christine Sklareski
on 2025/05/22 13:51
Change comment: There is no comment for this version

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3 3  (% class="col-xs-12 col-sm-8" %)
4 4  (((
5 5  (% class="wikigeneratedid" id="HPlacingCalls" %)
6 -This page provides basic instructions for using the Grandstream 3350 phones that are installed in each main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
6 +This page provides basic instructions for using the Grandstream 3350 phones that are installed in the main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
7 7  
8 8  
9 9  (% class="wikigeneratedid" %)
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15 15  
16 16  Things to note:
17 17  
18 -* The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed.
18 +* The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed. If pressed inadvertently, press the illuminated Speaker phone button at the lower right corner to hang up the call.
19 19  
20 20  
21 21  **Home Screen:**
22 22  
23 -The home screen has speed dials set up on the left side. At the top of the speed dial list will display the user's name and extension who is signed in to the phone.
23 +The home screen displays **Tech-configured speed dials** on the left, topped by the **signed-in user's name and extension**. On the right, **Call**, **Contacts**, and **Call history** softkeys are shown from top to bottom.
24 24  
25 25  
26 26  
27 +
28 +The home screen has two pages. Swipe left to view page 2. The available apps may be slightly different from the screenshot below. The Settings app is available to change ring tones and turn off tap sounds.
29 +
30 +[[Page 2 of the Grandstream home screen.>>image:GS-Home2.png||alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="197" width="360"]]
31 +
32 +
33 +
34 +
35 +
27 27  
28 28  )))
29 29  
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51 51  
52 52  1. Pick up the handset
53 53  1. Press the Speaker button on the phone
54 -1. Press the Speaker button on the touchscreen
55 -1. Press a name in the Speed dial menu on the touchscreen
56 -1. Press a name on a button box
63 +1. Press the Call button on the touchscreen
64 +1. Press a name in the Speed dial menu on the touchscreen or the button box
65 +1. Find a name in Contacts
57 57  
58 58  == Place Calls ==
59 59  
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90 90  
91 91  (% class="col-xs-12 col-sm-4" %)
92 92  (((
93 -[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
102 +[[Figure 2. Grandstream 3350 **Call screen**>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
94 94  )))
95 95  )))
96 96  
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191 191  (((
192 192  (% class="col-xs-12 col-sm-8" %)
193 193  (((
194 -= Directory, Speed Dials, Favorites, and Button Boxes =
203 += Directory, Contacts list, and Button boxes =
195 195  
196 196  
197 -* **Finding extensions in the Directory**:
206 +* **Finding extensions in the directory**:
198 198  ** Tap the **User** icon on the right side of the home screen
199 199  ** In the left menu, tap **LDAP**
200 200  ** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
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206 206  ** In the left menu, tap **LDAP**
207 207  ** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
208 208  ** Tap the **Download** button to save the extension to the contact list.
218 +** Find your downloaded contacts in the **Contacts** menu on the left side of the User screen.
209 209  
210 210  
211 211  * **Button boxes**
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229 229  = Call Handling =
230 230  
231 231  
232 -* To transfer a call 
233 -** Blind transfer:
234 -*** While on a call, tap the Transfer button.
235 -*** Select Transfer to bring up the transfer screen.
236 -*** Select the transfer mode "Blind" or Attended" (blind is by default)
242 +* **To transfer a call **
243 +** **Blind transfer:**
244 +*** While on a call, tap the **Transfer** button.
245 +*** Select **Transfer** to bring up the transfer screen.
246 +*** Select the transfer mode "**Blind**" (blind is the default)
237 237  *** Enter the extension.
238 -*** Tap on the Transfer softkey.
248 +*** Tap on the **Transfer** softkey.
239 239  *** The call will transfer to the extension and the phone system will hang up the call.
240 -** Announced transfer
241 -* To transfer a call to voicemail
250 +** **Attended transfer**
251 +*** While on a call, tap the **Transfer** button.
252 +*** Select **Transfer** to bring up the transfer screen.
253 +*** Select the transfer mode (Blind is the default): change it to **Attended**
254 +*** Enter the transfer target extension and then press the **Transfer** soft key on the right.
255 +***
256 +* **To transfer a call to voicemail**
242 242  ** (((
243 243  Press Transfer and then press * and then enter the extension to go to directly to VM
244 244  )))
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284 284  = Call History =
285 285  
286 286  
287 -* **Find the call history:**
288 -** Tap the Call History button on the right menu of the home screen.
302 +* **View call history:**
303 +** Tap the **Call History** button on the right side of the home screen.
289 289  ** Initiate a call from the history by tapping the green call or video buttons.
290 290  )))
291 291  
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325 325  (((
326 326  = Checking Voicemail =
327 327  
343 +When there is a new voicemail, the Message Waiting Indication LED icon will blink in red on the upper right corner of the phone and an icon will appear in the status bar.
328 328  
329 -* To access your voicemail box
345 +* To access your voicemail box:
346 +** Swipe to page 2 of the home screen and tap **Voicemail.**
347 +** **All accounts on the phone will ** and the number of voicemails will be displayed.
348 +** Tap on the **account** to dial into the voicemail box then follow the response to retrieve the voicemails.
349 +**
330 330  * To access your voicemail from another extension within the district
331 331  * To access your voicemail from off site
332 332  * Voicemail indicator
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337 337  
338 338  (% class="col-xs-12 col-sm-4" %)
339 339  (((
340 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
360 +[[Figure 2. >>image:GS-voicemail.png||alt="Grandstream voicemail screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
341 341  )))
342 342  )))
343 343  
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351 351  = Phone Settings =
352 352  
353 353  
354 -* Disable tap sounds
355 -* Adjust volume:
356 -** Ringer volume
357 -** Call volume
358 -** Mute calls
374 +* Disable tap and button sounds
375 +** On the home screen, swipe to the second page and tap **Settings**. Swipe up and tap on **Sound.**
376 +* Adjust ringer and alert volumes
377 +* Set ring tones
378 +* Disable touch sounds and tones in **Other Settings.**
359 359  )))
360 360  
361 361  
362 -
363 363  (% class="col-xs-12 col-sm-4" %)
364 364  (((
365 365  [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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416 416  (((
417 417  (% class="col-xs-12 col-sm-8" %)
418 418  (((
419 -= Phone Settings =
438 += Extra =
420 420  
421 -
422 -* Touch Tones
423 -* Ring Tones
440 +
424 424  )))
425 425  
426 426  
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