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Last modified by Christine Sklareski on 2025/08/06 14:40
From version 23.14
edited by Christine Sklareski
on 2025/05/22 12:13
Change comment: There is no comment for this version
To version 24.9
edited by Christine Sklareski
on 2025/05/22 14:35
Change comment: There is no comment for this version

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3 3  (% class="col-xs-12 col-sm-8" %)
4 4  (((
5 5  (% class="wikigeneratedid" id="HPlacingCalls" %)
6 -This page provides basic instructions for using the Grandstream 3350 phones that are installed in each main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
6 +This page provides basic instructions for using the Grandstream 3350 phones that are installed in the main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
7 7  
8 8  
9 9  (% class="wikigeneratedid" %)
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15 15  
16 16  Things to note:
17 17  
18 -* The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed.
19 -*
18 +* The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed. If pressed inadvertently, press the illuminated Speaker phone button at the lower right corner to hang up the call.
19 +
20 +**Home Screen:**
21 +
22 +The home screen displays **Tech-configured speed dials** on the left, topped by the **signed-in user's name and extension**. On the right, **Call**, **Contacts**, and **Call history** softkeys are shown from top to bottom.
23 +
24 +
25 +
26 +
27 +The home screen has two pages. Swipe left to view page 2. The available apps may be slightly different from the screenshot below. The Settings app is available to change ring tones and turn off tap sounds.
28 +
29 +[[Page 2 of the Grandstream home screen.>>image:GS-Home2.png||alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="197" width="360"]]
30 +
31 +
32 +
33 +
34 +
35 +
20 20  )))
21 21  
22 22  
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43 43  
44 44  1. Pick up the handset
45 45  1. Press the Speaker button on the phone
46 -1. Press the Speaker button on the touchscreen
47 -1. Press a name in the Speed dial menu on the touchscreen
48 -1. Press a name on a button box
62 +1. Press the Call button on the touchscreen
63 +1. Press a name in the Speed dial menu on the touchscreen or the button box
64 +1. Find a name in Contacts
49 49  
50 50  == Place Calls ==
51 51  
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82 82  
83 83  (% class="col-xs-12 col-sm-4" %)
84 84  (((
85 -[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
101 +[[Figure 2. Grandstream 3350 **Call screen**>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
86 86  )))
87 87  )))
88 88  
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183 183  (((
184 184  (% class="col-xs-12 col-sm-8" %)
185 185  (((
186 -= Directory, Speed Dials, Favorites, and Button Boxes =
202 += Directory, Contacts list, and Button boxes =
187 187  
188 188  
189 -* **Finding extensions in the Directory**:
205 +* **Finding EASD extensions in the directory**:
190 190  ** Tap the **User** icon on the right side of the home screen
191 191  ** In the left menu, tap **LDAP**
192 192  ** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
193 193  ** Tap the **green** **phone** icon to place a call.
194 194  
195 -
196 196  * **Frequently called contact list**:
197 197  ** Tap the **User** icon on the right side of the home screen
198 198  ** In the left menu, tap **LDAP**
199 199  ** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
200 200  ** Tap the **Download** button to save the extension to the contact list.
216 +** Find your downloaded contacts in the **Contacts** menu on the left side of the User screen.
201 201  
202 -
203 203  * **Button boxes**
204 204  )))
205 205  
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207 207  
208 208  (% class="col-xs-12 col-sm-4" %)
209 209  (((
210 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
225 +[[Figure . Grandstream EASD Directory >>image:GS-LDAP-cropped.jpg||alt="Grandstream directory" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="204" width="360"]]
211 211  )))
212 212  )))
213 213  
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221 221  = Call Handling =
222 222  
223 223  
224 -* To transfer a call 
225 -** Blind transfer:
226 -*** While on a call, tap the Transfer button.
227 -*** Select Transfer to bring up the transfer screen.
228 -*** Select the transfer mode "Blind" or Attended" (blind is by default)
239 +* **To transfer a call **
240 +** **Blind transfer:**
241 +*** While on a call, tap the **Transfer** button.
242 +*** Select **Transfer** to bring up the transfer screen.
243 +*** Select the transfer mode "**Blind**" (blind is the default)
229 229  *** Enter the extension.
230 -*** Tap on the Transfer softkey.
245 +*** Tap on the **Transfer** softkey.
231 231  *** The call will transfer to the extension and the phone system will hang up the call.
232 -** Announced transfer
233 -* To transfer a call to voicemail
247 +
248 +* **Attended transfer**
249 +** While on a call, tap the **Transfer** button.
250 +** Select **Transfer** to bring up the transfer screen.
251 +** Select the transfer mode (Blind is the default): change it to **Attended**
252 +** Enter the transfer target extension and then press the **Transfer** soft key on the right.
253 +
254 +* **To transfer a call to voicemail**
234 234  ** (((
235 235  Press Transfer and then press * and then enter the extension to go to directly to VM
236 236  )))
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240 240  
241 241  (% class="col-xs-12 col-sm-4" %)
242 242  (((
243 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
264 +[[Figure . Grandstream blind transfer screen. >>image:GS-blindTransfer.png||alt="Grandstream blind transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
265 +
266 +[[Figure . Grandstream attended transfer screen. >>image:GS-AttendedTransfer.png||alt="Grandstream attended transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
244 244  )))
245 245  )))
246 246  
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276 276  = Call History =
277 277  
278 278  
279 -* **Find the call history:**
280 -** Tap the Call History button on the right menu of the home screen.
302 +* **View call history:**
303 +** Tap the **Call History** button on the right side of the home screen.
281 281  ** Initiate a call from the history by tapping the green call or video buttons.
282 282  )))
283 283  
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295 295  (((
296 296  (% class="col-xs-12 col-sm-8" %)
297 297  (((
298 -= Availability States =
321 += Availability State: Do Not Disturb =
299 299  
300 300  
301 -* Change availability state when OOO or In Meeting
324 +* When Do not disturb is on, incoming calls will be blocked for all accounts.
325 +* To initiate do not disturb, touch and drag the status bar (top edge of the display) down on the home screen.
326 +* Tap the DND icon to turn it on and off.
327 +
328 +
302 302  )))
303 303  
304 304  
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305 305  
306 306  (% class="col-xs-12 col-sm-4" %)
307 307  (((
308 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
335 +[[Figure . Grandstream Do not disturb setting. >>image:GS-DND.png||alt="Grandstream Do not disturb mode" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="206" width="360"]]
309 309  )))
310 310  )))
311 311  
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315 315  (((
316 316  (% class="col-xs-12 col-sm-8" %)
317 317  (((
318 -= Checking Voicemail =
345 += Voicemail =
319 319  
320 -
321 -* To access your voicemail box
322 -* To access your voicemail from another extension within the district
323 -* To access your voicemail from off site
324 -* Voicemail indicator
325 -* Voicemail to email
347 +* All voicemails will be sent to the email address of the user tied to the extension and then the voicemail will be deleted off the phone.
348 +* Voicemails will be sent to email as a .wav file.
349 +* Voicemails can also be accessed through the Wave phone app, if using.
350 +*
326 326  )))
327 327  
328 328  
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329 329  
330 330  (% class="col-xs-12 col-sm-4" %)
331 331  (((
332 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
357 +[[Figure 2. >>image:GS-voicemail.png||alt="Grandstream voicemail screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
333 333  )))
334 334  )))
335 335  
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343 343  = Phone Settings =
344 344  
345 345  
346 -* Disable tap sounds
347 -* Adjust volume:
348 -** Ringer volume
349 -** Call volume
350 -** Mute calls
371 +* Disable tap and button sounds
372 +** On the home screen, swipe to the second page and tap **Settings**. Swipe up and tap on **Sound.**
373 +* Adjust ringer and alert volumes
374 +* Set ring tones
375 +* Disable touch sounds and tones in **Other Settings.**
376 +*
377 +* Touch Tones:
378 +** Tap the Home button
379 +** Swipe left to the second page and tap Settings
380 +** Swipe up and tap on Sound
381 +** Tap Other Sounds
382 +**
383 +* Ring Tones
351 351  )))
352 352  
353 353  
354 -
355 355  (% class="col-xs-12 col-sm-4" %)
356 356  (((
357 357  [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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408 408  (((
409 409  (% class="col-xs-12 col-sm-8" %)
410 410  (((
411 -= Phone Settings =
443 += Extra =
412 412  
413 -
414 -* Touch Tones
415 -* Ring Tones
445 +* E:
446 +* E
416 416  )))
417 417  
418 418  
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