Skip to Content
Last modified by Christine Sklareski on 2025/08/13 16:06
From version 23.13
edited by Christine Sklareski
on 2025/05/22 12:12
Change comment: There is no comment for this version
To version 28.2
edited by Christine Sklareski
on 2025/05/22 15:37
Change comment: There is no comment for this version

Summary

Details

Page properties
Content
... ... @@ -3,11 +3,11 @@
3 3  (% class="col-xs-12 col-sm-8" %)
4 4  (((
5 5  (% class="wikigeneratedid" id="HPlacingCalls" %)
6 -This page provides basic instructions for using the Grandstream 3350 phones that are installed in each main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
6 +This page provides basic instructions for using the Grandstream 3350 phones that are installed in the main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
7 7  
8 8  
9 9  (% class="wikigeneratedid" %)
10 -[[image:GS-3350model.png||alt="Grandstream 3350 model" data-xwiki-image-style-border="true"]]
10 +[[image:GS-3350model.png||alt="Grandstream 3350 model" data-xwiki-image-style-border="true" height="261" width="314"]]
11 11  
12 12  
13 13  Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
... ... @@ -15,8 +15,24 @@
15 15  
16 16  Things to note:
17 17  
18 -* The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed.
19 -*
18 +* The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed. If pressed inadvertently, press the illuminated Speaker phone button at the lower right corner to hang up the call.
19 +* Swiping down from the top edge of the display will reveal the Status menu where users can quickly engage "do not disturb" and also mute the microphone.
20 +
21 +
22 +**Home screen of the touch display:**
23 +
24 +The home screen displays **Tech-configured speed dials** on the left, topped by the **signed-in user's name and extension**. On the right, **Call**, **Contacts**, and **Call history** softkeys are shown from top to bottom. The home screen will also have access to Settings.
25 +
26 +
27 +[[Page 1 of the Grandstream home screen.>>image:GS-Home-1.png||alt="Grandstream home screen - page 1" data-xwiki-image-style-border="true" height="255" width="450"]]
28 +
29 +
30 +The home screen has two pages. Swipe left to view page 2. The available apps may be slightly different from the screenshot below. The Settings app is available to change ring tones and turn off tap sounds.
31 +
32 +[[Page 2 of the Grandstream home screen.>>image:GS-Home2.png||alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="246" width="450"]]
33 +
34 +
35 +
20 20  )))
21 21  
22 22  
... ... @@ -43,9 +43,9 @@
43 43  
44 44  1. Pick up the handset
45 45  1. Press the Speaker button on the phone
46 -1. Press the Speaker button on the touchscreen
47 -1. Press a name in the Speed dial menu on the touchscreen
48 -1. Press a name on a button box
62 +1. Press the Call button on the touchscreen
63 +1. Press a name in the Speed dial menu on the touchscreen or the button box
64 +1. Find a name in Contacts
49 49  
50 50  == Place Calls ==
51 51  
... ... @@ -82,7 +82,7 @@
82 82  
83 83  (% class="col-xs-12 col-sm-4" %)
84 84  (((
85 -[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
101 +[[Figure 2. Grandstream 3350 **Call screen**>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="230" width="397"]]
86 86  )))
87 87  )))
88 88  
... ... @@ -94,15 +94,13 @@
94 94  (((
95 95  == Place Conference Calls ==
96 96  
113 +
97 97  (((
98 -**To initiate a conference call from the dial screen:**
99 -GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
115 +* **To initiate a conference call from the dial screen:** GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.Bring up the dial screen
116 +** Enter the first extension number then press on it on the left panel of the screen
117 +** The extension will be added to the dialing field and users can dial another number
118 +** When all extensions have been entered, press "Audio Call" or "Video Call"
100 100  
101 -* Bring up the dial screen
102 -* Enter the first extension number then press on it on the left panel of the screen
103 -* The extension will be added to the dialing field and users can dial another number
104 -* When all extensions have been entered, press "Audio Call" or "Video Call"
105 -
106 106  * **To initiate a conference call while on a phone call:**
107 107  ** When the phone is on the call screen, tap on the "Conference" button
108 108  ** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
... ... @@ -110,7 +110,11 @@
110 110  ** Tap the "Invite" button to add more members to the conference.
111 111  
112 112  * **To initiate a conference call from the conference soft key:**
113 -** Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
127 +** Bring up the dial screen.
128 +** Enter the first extension number then press on it on the left panel of the screen.
129 +** The extension will be added to the dialing field.
130 +** Enter other extensions until all are entered.
131 +** Press "Audio Call" or "Video Call" to begin the conference call.
114 114  
115 115  === Conference Call Management: ===
116 116  
... ... @@ -136,10 +136,10 @@
136 136  
137 137  (% class="col-xs-12 col-sm-4" %)
138 138  (((
139 -[[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
157 +[[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="220" width="397"]]
140 140  
141 141  
142 -[[Figure 3.Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
160 +[[Figure 3.Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
143 143  )))
144 144  )))
145 145  
... ... @@ -183,22 +183,22 @@
183 183  (((
184 184  (% class="col-xs-12 col-sm-8" %)
185 185  (((
186 -= Directory, Speed Dials, Favorites, and Button Boxes =
204 += Directory, Contacts list, and Button boxes =
187 187  
188 188  
189 -* **Finding extensions in the Directory**:
207 +* **Finding EASD extensions in the directory**:
190 190  ** Tap the **User** icon on the right side of the home screen
191 191  ** In the left menu, tap **LDAP**
192 192  ** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
193 193  ** Tap the **green** **phone** icon to place a call.
194 194  
195 -
196 196  * **Frequently called contact list**:
197 197  ** Tap the **User** icon on the right side of the home screen
198 198  ** In the left menu, tap **LDAP**
199 199  ** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
200 200  ** Tap the **Download** button to save the extension to the contact list.
201 -**
218 +** Find your downloaded contacts in the **Contacts** menu on the left side of the User screen.
219 +
202 202  * **Button boxes**
203 203  )))
204 204  
... ... @@ -206,7 +206,7 @@
206 206  
207 207  (% class="col-xs-12 col-sm-4" %)
208 208  (((
209 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
227 +[[Figure . Grandstream EASD Directory >>image:GS-LDAP-cropped.jpg||alt="Grandstream directory" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="225" width="397"]]
210 210  )))
211 211  )))
212 212  
... ... @@ -220,18 +220,23 @@
220 220  = Call Handling =
221 221  
222 222  
223 -* To transfer a call 
224 -** Blind transfer:
225 -*** While on a call, tap the Transfer button.
226 -*** Select Transfer to bring up the transfer screen.
227 -*** Select the transfer mode "Blind" or Attended" (blind is by default)
241 +* **To transfer a call to another extension: **
242 +** **Blind transfer:**
243 +*** While on a call, tap the **Transfer** button.
244 +*** Select **Transfer** to bring up the transfer screen.
245 +*** Select the transfer mode "**Blind**" (blind is the default)
228 228  *** Enter the extension.
229 -*** Tap on the Transfer softkey.
247 +*** Tap on the **Transfer** softkey.
230 230  *** The call will transfer to the extension and the phone system will hang up the call.
231 -** Announced transfer
232 -* To transfer a call to voicemail
249 +** **Attended transfer**
250 +*** While on a call, tap the **Transfer** button.
251 +*** Select **Transfer** to bring up the transfer screen.
252 +*** Select the transfer mode (Blind is the default): change it to **Attended**
253 +*** Enter the transfer target extension and then press the **Transfer** soft key on the right.
254 +
255 +* **To transfer a call directly to voicemail**
233 233  ** (((
234 -Press Transfer and then press * and then enter the extension to go to directly to VM
257 +Press **Transfer** and then press * and then **enter the extension** to go to directly to voicemail. **IS THIS RIGHT???????????????????????**
235 235  )))
236 236  )))
237 237  
... ... @@ -239,7 +239,9 @@
239 239  
240 240  (% class="col-xs-12 col-sm-4" %)
241 241  (((
242 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
265 +[[Figure . Grandstream blind transfer screen. >>image:GS-blindTransfer.png||alt="Grandstream blind transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
266 +
267 +[[Figure . Grandstream attended transfer screen. >>image:GS-AttendedTransfer.png||alt="Grandstream attended transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
243 243  )))
244 244  )))
245 245  
... ... @@ -275,9 +275,8 @@
275 275  = Call History =
276 276  
277 277  
278 -* **Find the call history:**
279 -** Tap the Call History button on the right menu of the home screen.
280 -** Initiate a call from the history by tapping the green call or video buttons.
303 +* Tap the **Call History** softkey (bottom button) on the right side of the home screen.
304 +* Initiate a call from the history by tapping the green call or video buttons.
281 281  )))
282 282  
283 283  
... ... @@ -284,7 +284,7 @@
284 284  
285 285  (% class="col-xs-12 col-sm-4" %)
286 286  (((
287 -[[Figure . Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
311 +[[Figure . Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
288 288  )))
289 289  )))
290 290  
... ... @@ -294,10 +294,18 @@
294 294  (((
295 295  (% class="col-xs-12 col-sm-8" %)
296 296  (((
297 -= Availability States =
321 += Availability State: Do Not Disturb =
298 298  
299 299  
300 -* Change availability state when OOO or In Meeting
324 +* **When Do not disturb is engaged, incoming calls will be blocked for all accounts. **
325 +** To initiate do not disturb, touch and drag the status bar (top edge of the display) down on the home screen.
326 +** Tap the DND icon to turn it on and off.
327 +
328 +* **Pressing the mute button on the right side of phone pad:**
329 +** During a call, will mute the microphone.
330 +** Off a call, will engage do not disturb for the phone.
331 +
332 +
301 301  )))
302 302  
303 303  
... ... @@ -304,7 +304,7 @@
304 304  
305 305  (% class="col-xs-12 col-sm-4" %)
306 306  (((
307 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
339 +[[Figure . Grandstream Do not disturb setting. >>image:GS-DND.png||alt="Grandstream Do not disturb mode" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="227" width="397"]]
308 308  )))
309 309  )))
310 310  
... ... @@ -314,14 +314,12 @@
314 314  (((
315 315  (% class="col-xs-12 col-sm-8" %)
316 316  (((
317 -= Checking Voicemail =
349 += Voicemail =
318 318  
319 -
320 -* To access your voicemail box
321 -* To access your voicemail from another extension within the district
322 -* To access your voicemail from off site
323 -* Voicemail indicator
324 -* Voicemail to email
351 +* All voicemails will be sent to the email address of the user tied to the extension.
352 +* The voicemail will be then deleted off the phone.
353 +* Voicemails will be sent to email as a .wav file.
354 +* Voicemails can also be accessed through the Wave phone app, if using.
325 325  )))
326 326  
327 327  
... ... @@ -328,7 +328,7 @@
328 328  
329 329  (% class="col-xs-12 col-sm-4" %)
330 330  (((
331 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
361 +[[Figure 2. >>image:GS-voicemail.png||alt="Grandstream voicemail screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
332 332  )))
333 333  )))
334 334  
... ... @@ -342,15 +342,24 @@
342 342  = Phone Settings =
343 343  
344 344  
345 -* Disable tap sounds
346 -* Adjust volume:
347 -** Ringer volume
348 -** Call volume
349 -** Mute calls
350 -)))
375 +* **Adjust sounds and set ring tones:**
376 +** On the home screen, swipe to the second page and tap **Settings**.
377 +** Swipe up and tap on **Sound.**
378 +** In the sound settings, you can adjust ringer and alert volumes and select ring tones.
379 +** Disable touch sounds and tones in **Other Settings.**
351 351  
381 +* **Disable Touch Tones (sounds when you're tapping on the screen or pressing buttons on the dial pad)**:
382 +** Tap the Home button
383 +** Swipe left to the second page and tap **Settings**
384 +** Swipe up and tap on **Sound**
385 +** Tap **Other Sounds**
386 +** Disable Touch sounds and Touch tone
352 352  
388 +* **Adjust the Display:**
389 +** In **Settings, tap Display** to adjust the brightness level, screen timeout and font size.
390 +)))
353 353  
392 +
354 354  (% class="col-xs-12 col-sm-4" %)
355 355  (((
356 356  [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
... ... @@ -367,8 +367,12 @@
367 367  (((
368 368  = Answering Doorbells =
369 369  
409 +The Grandstream 3350 model can be connected to the door system to allow office staff and administrators to open the main building door, initiate calls with the visitors and get real time audio/video stream.
370 370  
371 -Content 3
411 +
412 +* Press **Open **to open the door
413 +* Press **Answer** to answer the call
414 +* Press **Reject** to deny access through the door.
372 372  )))
373 373  
374 374  
... ... @@ -375,7 +375,7 @@
375 375  
376 376  (% class="col-xs-12 col-sm-4" %)
377 377  (((
378 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
421 +[[Figure . Grandstream doorbell system. >>image:GS-DoorSystem.png||alt="Grandstream Doorbell system screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="237" width="397"]]
379 379  )))
380 380  )))
381 381  
... ... @@ -407,11 +407,10 @@
407 407  (((
408 408  (% class="col-xs-12 col-sm-8" %)
409 409  (((
410 -= Phone Settings =
453 += Extra =
411 411  
412 -
413 -* Touch Tones
414 -* Ring Tones
455 +* E:
456 +* E
415 415  )))
416 416  
417 417  
GS-AttendedTransfer.png
Author
... ... @@ -1,0 +1,1 @@
1 +XWiki.christine_sklareskietownschoolsorg
Size
... ... @@ -1,0 +1,1 @@
1 +44.3 KB
Content
GS-DND.png
Author
... ... @@ -1,0 +1,1 @@
1 +XWiki.christine_sklareskietownschoolsorg
Size
... ... @@ -1,0 +1,1 @@
1 +71.5 KB
Content
GS-DoorSystem.png
Author
... ... @@ -1,0 +1,1 @@
1 +XWiki.christine_sklareskietownschoolsorg
Size
... ... @@ -1,0 +1,1 @@
1 +247.5 KB
Content
GS-Home-1.png
Author
... ... @@ -1,0 +1,1 @@
1 +XWiki.christine_sklareskietownschoolsorg
Size
... ... @@ -1,0 +1,1 @@
1 +100.4 KB
Content
GS-Home2.png
Author
... ... @@ -1,0 +1,1 @@
1 +XWiki.christine_sklareskietownschoolsorg
Size
... ... @@ -1,0 +1,1 @@
1 +149.0 KB
Content
GS-LDAP-cropped.jpg
Author
... ... @@ -1,0 +1,1 @@
1 +XWiki.christine_sklareskietownschoolsorg
Size
... ... @@ -1,0 +1,1 @@
1 +950.8 KB
Content
GS-blindTransfer.png
Author
... ... @@ -1,0 +1,1 @@
1 +XWiki.christine_sklareskietownschoolsorg
Size
... ... @@ -1,0 +1,1 @@
1 +39.8 KB
Content
GS-voicemail.png
Author
... ... @@ -1,0 +1,1 @@
1 +XWiki.christine_sklareskietownschoolsorg
Size
... ... @@ -1,0 +1,1 @@
1 +70.3 KB
Content