Skip to Content
Last modified by Christine Sklareski on 2025/08/06 14:40
From version 23.1
edited by Christine Sklareski
on 2025/05/22 10:34
Change comment: There is no comment for this version
To version 24.9
edited by Christine Sklareski
on 2025/05/22 14:35
Change comment: There is no comment for this version

Summary

Details

Page properties
Content
... ... @@ -3,7 +3,7 @@
3 3  (% class="col-xs-12 col-sm-8" %)
4 4  (((
5 5  (% class="wikigeneratedid" id="HPlacingCalls" %)
6 -This page provides basic instructions for using the Grandstream 3350 phones that are installed in each main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
6 +This page provides basic instructions for using the Grandstream 3350 phones that are installed in the main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
7 7  
8 8  
9 9  (% class="wikigeneratedid" %)
... ... @@ -11,6 +11,28 @@
11 11  
12 12  
13 13  Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
14 +
15 +
16 +Things to note:
17 +
18 +* The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed. If pressed inadvertently, press the illuminated Speaker phone button at the lower right corner to hang up the call.
19 +
20 +**Home Screen:**
21 +
22 +The home screen displays **Tech-configured speed dials** on the left, topped by the **signed-in user's name and extension**. On the right, **Call**, **Contacts**, and **Call history** softkeys are shown from top to bottom.
23 +
24 +
25 +
26 +
27 +The home screen has two pages. Swipe left to view page 2. The available apps may be slightly different from the screenshot below. The Settings app is available to change ring tones and turn off tap sounds.
28 +
29 +[[Page 2 of the Grandstream home screen.>>image:GS-Home2.png||alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="197" width="360"]]
30 +
31 +
32 +
33 +
34 +
35 +
14 14  )))
15 15  
16 16  
... ... @@ -29,7 +29,7 @@
29 29  (((
30 30  (% class="col-xs-12 col-sm-8" %)
31 31  (((
32 -= **Place Calls** =
54 += Place Calls =
33 33  
34 34  To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
35 35  
... ... @@ -37,9 +37,9 @@
37 37  
38 38  1. Pick up the handset
39 39  1. Press the Speaker button on the phone
40 -1. Press the Speaker button on the touchscreen
41 -1. Press a name in the Speed dial menu on the touchscreen
42 -1. Press a name on a button box
62 +1. Press the Call button on the touchscreen
63 +1. Press a name in the Speed dial menu on the touchscreen or the button box
64 +1. Find a name in Contacts
43 43  
44 44  == Place Calls ==
45 45  
... ... @@ -76,7 +76,7 @@
76 76  
77 77  (% class="col-xs-12 col-sm-4" %)
78 78  (((
79 -[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
101 +[[Figure 2. Grandstream 3350 **Call screen**>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
80 80  )))
81 81  )))
82 82  
... ... @@ -97,8 +97,6 @@
97 97  * The extension will be added to the dialing field and users can dial another number
98 98  * When all extensions have been entered, press "Audio Call" or "Video Call"
99 99  
100 -
101 -
102 102  * **To initiate a conference call while on a phone call:**
103 103  ** When the phone is on the call screen, tap on the "Conference" button
104 104  ** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
... ... @@ -108,7 +108,6 @@
108 108  * **To initiate a conference call from the conference soft key:**
109 109  ** Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
110 110  
111 -
112 112  === Conference Call Management: ===
113 113  
114 114  * (((
... ... @@ -153,10 +153,10 @@
153 153  
154 154  * **To answer a single incoming call**:
155 155  ** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
156 -** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset.
175 +** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to  the handset.
157 157  
158 158  * **To answer an incoming call during an active call:**
159 -** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the call by audio, video or the new call can be declined. If answered, the first call will be put on hold.
178 +** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If the ringing call is answered, the first call will automatically be put on hold.
160 160  **
161 161  * **To pick up a call ringing at another phone in your group**
162 162  **
... ... @@ -180,22 +180,23 @@
180 180  (((
181 181  (% class="col-xs-12 col-sm-8" %)
182 182  (((
183 -= Directory, Speed Dials, Favorites, and Button Boxes =
202 += Directory, Contacts list, and Button boxes =
184 184  
185 185  
186 -* Directory:
187 -** Tap the User icon on the right side of the home screen
188 -** In the left menu, tap LDAP
189 -** Tap the search bar at the top of the screen and use the on-screen keyboard to search for a user.
190 -** Tap the green phone icon to place a call.
191 -* Set speed dials:
192 -**
193 -* Favorites:
194 -** To add extensions to favorites:
195 -*** Tap the User icon on the right side of the home screen
196 -*** In the left menu, tap Favorites
197 -***
198 -* Button boxes
205 +* **Finding EASD extensions in the directory**:
206 +** Tap the **User** icon on the right side of the home screen
207 +** In the left menu, tap **LDAP**
208 +** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
209 +** Tap the **green** **phone** icon to place a call.
210 +
211 +* **Frequently called contact list**:
212 +** Tap the **User** icon on the right side of the home screen
213 +** In the left menu, tap **LDAP**
214 +** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
215 +** Tap the **Download** button to save the extension to the contact list.
216 +** Find your downloaded contacts in the **Contacts** menu on the left side of the User screen.
217 +
218 +* **Button boxes**
199 199  )))
200 200  
201 201  
... ... @@ -202,7 +202,7 @@
202 202  
203 203  (% class="col-xs-12 col-sm-4" %)
204 204  (((
205 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
225 +[[Figure . Grandstream EASD Directory >>image:GS-LDAP-cropped.jpg||alt="Grandstream directory" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="204" width="360"]]
206 206  )))
207 207  )))
208 208  
... ... @@ -216,10 +216,22 @@
216 216  = Call Handling =
217 217  
218 218  
219 -* To transfer a call 
220 -** Blind transfer
221 -** Announced transfer
222 -* To transfer a call to voicemail
239 +* **To transfer a call **
240 +** **Blind transfer:**
241 +*** While on a call, tap the **Transfer** button.
242 +*** Select **Transfer** to bring up the transfer screen.
243 +*** Select the transfer mode "**Blind**" (blind is the default)
244 +*** Enter the extension.
245 +*** Tap on the **Transfer** softkey.
246 +*** The call will transfer to the extension and the phone system will hang up the call.
247 +
248 +* **Attended transfer**
249 +** While on a call, tap the **Transfer** button.
250 +** Select **Transfer** to bring up the transfer screen.
251 +** Select the transfer mode (Blind is the default): change it to **Attended**
252 +** Enter the transfer target extension and then press the **Transfer** soft key on the right.
253 +
254 +* **To transfer a call to voicemail**
223 223  ** (((
224 224  Press Transfer and then press * and then enter the extension to go to directly to VM
225 225  )))
... ... @@ -229,7 +229,9 @@
229 229  
230 230  (% class="col-xs-12 col-sm-4" %)
231 231  (((
232 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
264 +[[Figure . Grandstream blind transfer screen. >>image:GS-blindTransfer.png||alt="Grandstream blind transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
265 +
266 +[[Figure . Grandstream attended transfer screen. >>image:GS-AttendedTransfer.png||alt="Grandstream attended transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
233 233  )))
234 234  )))
235 235  
... ... @@ -265,9 +265,9 @@
265 265  = Call History =
266 266  
267 267  
268 -* Find your call history
269 -* Manage call history
270 -* Place calls from call history
302 +* **View call history:**
303 +** Tap the **Call History** button on the right side of the home screen.
304 +** Initiate a call from the history by tapping the green call or video buttons.
271 271  )))
272 272  
273 273  
... ... @@ -274,7 +274,7 @@
274 274  
275 275  (% class="col-xs-12 col-sm-4" %)
276 276  (((
277 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
311 +[[Figure . Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
278 278  )))
279 279  )))
280 280  
... ... @@ -284,10 +284,14 @@
284 284  (((
285 285  (% class="col-xs-12 col-sm-8" %)
286 286  (((
287 -= Availability States =
321 += Availability State: Do Not Disturb =
288 288  
289 289  
290 -* Change availability state when OOO or In Meeting
324 +* When Do not disturb is on, incoming calls will be blocked for all accounts.
325 +* To initiate do not disturb, touch and drag the status bar (top edge of the display) down on the home screen.
326 +* Tap the DND icon to turn it on and off.
327 +
328 +
291 291  )))
292 292  
293 293  
... ... @@ -294,7 +294,7 @@
294 294  
295 295  (% class="col-xs-12 col-sm-4" %)
296 296  (((
297 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
335 +[[Figure . Grandstream Do not disturb setting. >>image:GS-DND.png||alt="Grandstream Do not disturb mode" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="206" width="360"]]
298 298  )))
299 299  )))
300 300  
... ... @@ -304,14 +304,12 @@
304 304  (((
305 305  (% class="col-xs-12 col-sm-8" %)
306 306  (((
307 -= Checking Voicemail =
345 += Voicemail =
308 308  
309 -
310 -* To access your voicemail box
311 -* To access your voicemail from another extension within the district
312 -* To access your voicemail from off site
313 -* Voicemail indicator
314 -* Voicemail to email
347 +* All voicemails will be sent to the email address of the user tied to the extension and then the voicemail will be deleted off the phone.
348 +* Voicemails will be sent to email as a .wav file.
349 +* Voicemails can also be accessed through the Wave phone app, if using.
350 +*
315 315  )))
316 316  
317 317  
... ... @@ -318,7 +318,7 @@
318 318  
319 319  (% class="col-xs-12 col-sm-4" %)
320 320  (((
321 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
357 +[[Figure 2. >>image:GS-voicemail.png||alt="Grandstream voicemail screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
322 322  )))
323 323  )))
324 324  
... ... @@ -332,15 +332,22 @@
332 332  = Phone Settings =
333 333  
334 334  
335 -* Disable tap sounds
336 -* Adjust volume:
337 -** Ringer volume
338 -** Call volume
339 -** Mute calls
371 +* Disable tap and button sounds
372 +** On the home screen, swipe to the second page and tap **Settings**. Swipe up and tap on **Sound.**
373 +* Adjust ringer and alert volumes
374 +* Set ring tones
375 +* Disable touch sounds and tones in **Other Settings.**
376 +*
377 +* Touch Tones:
378 +** Tap the Home button
379 +** Swipe left to the second page and tap Settings
380 +** Swipe up and tap on Sound
381 +** Tap Other Sounds
382 +**
383 +* Ring Tones
340 340  )))
341 341  
342 342  
343 -
344 344  (% class="col-xs-12 col-sm-4" %)
345 345  (((
346 346  [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
... ... @@ -391,4 +391,22 @@
391 391  )))
392 392  )))
393 393  
394 -
437 +----
438 +
439 +(% class="row" %)
440 +(((
441 +(% class="col-xs-12 col-sm-8" %)
442 +(((
443 += Extra =
444 +
445 +* E:
446 +* E
447 +)))
448 +
449 +
450 +
451 +(% class="col-xs-12 col-sm-4" %)
452 +(((
453 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
454 +)))
455 +)))
GS-AttendedTransfer.png
Author
... ... @@ -1,0 +1,1 @@
1 +XWiki.christine_sklareskietownschoolsorg
Size
... ... @@ -1,0 +1,1 @@
1 +44.3 KB
Content
GS-CallHistory.png
Author
... ... @@ -1,0 +1,1 @@
1 +XWiki.christine_sklareskietownschoolsorg
Size
... ... @@ -1,0 +1,1 @@
1 +73.0 KB
Content
GS-DND.png
Author
... ... @@ -1,0 +1,1 @@
1 +XWiki.christine_sklareskietownschoolsorg
Size
... ... @@ -1,0 +1,1 @@
1 +71.5 KB
Content
GS-Home2.png
Author
... ... @@ -1,0 +1,1 @@
1 +XWiki.christine_sklareskietownschoolsorg
Size
... ... @@ -1,0 +1,1 @@
1 +149.0 KB
Content
GS-LDAP-cropped.jpg
Author
... ... @@ -1,0 +1,1 @@
1 +XWiki.christine_sklareskietownschoolsorg
Size
... ... @@ -1,0 +1,1 @@
1 +950.8 KB
Content
GS-blindTransfer.png
Author
... ... @@ -1,0 +1,1 @@
1 +XWiki.christine_sklareskietownschoolsorg
Size
... ... @@ -1,0 +1,1 @@
1 +39.8 KB
Content
GS-voicemail.png
Author
... ... @@ -1,0 +1,1 @@
1 +XWiki.christine_sklareskietownschoolsorg
Size
... ... @@ -1,0 +1,1 @@
1 +70.3 KB
Content