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Last modified by Christine Sklareski on 2025/08/06 14:40
From version 23.1
edited by Christine Sklareski
on 2025/05/22 10:34
Change comment: There is no comment for this version
To version 23.51
edited by Christine Sklareski
on 2025/05/22 13:52
Change comment: There is no comment for this version

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3 3  (% class="col-xs-12 col-sm-8" %)
4 4  (((
5 5  (% class="wikigeneratedid" id="HPlacingCalls" %)
6 -This page provides basic instructions for using the Grandstream 3350 phones that are installed in each main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
6 +This page provides basic instructions for using the Grandstream 3350 phones that are installed in the main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
7 7  
8 8  
9 9  (% class="wikigeneratedid" %)
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11 11  
12 12  
13 13  Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
14 +
15 +
16 +Things to note:
17 +
18 +* The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed. If pressed inadvertently, press the illuminated Speaker phone button at the lower right corner to hang up the call.
19 +
20 +
21 +**Home Screen:**
22 +
23 +The home screen displays **Tech-configured speed dials** on the left, topped by the **signed-in user's name and extension**. On the right, **Call**, **Contacts**, and **Call history** softkeys are shown from top to bottom.
24 +
25 +
26 +
27 +
28 +The home screen has two pages. Swipe left to view page 2. The available apps may be slightly different from the screenshot below. The Settings app is available to change ring tones and turn off tap sounds.
29 +
30 +[[Page 2 of the Grandstream home screen.>>image:GS-Home2.png||alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="197" width="360"]]
31 +
32 +
33 +
34 +
35 +
36 +
14 14  )))
15 15  
16 16  
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29 29  (((
30 30  (% class="col-xs-12 col-sm-8" %)
31 31  (((
32 -= **Place Calls** =
55 += Place Calls =
33 33  
34 34  To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
35 35  
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37 37  
38 38  1. Pick up the handset
39 39  1. Press the Speaker button on the phone
40 -1. Press the Speaker button on the touchscreen
41 -1. Press a name in the Speed dial menu on the touchscreen
42 -1. Press a name on a button box
63 +1. Press the Call button on the touchscreen
64 +1. Press a name in the Speed dial menu on the touchscreen or the button box
65 +1. Find a name in Contacts
43 43  
44 44  == Place Calls ==
45 45  
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76 76  
77 77  (% class="col-xs-12 col-sm-4" %)
78 78  (((
79 -[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
102 +[[Figure 2. Grandstream 3350 **Call screen**>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
80 80  )))
81 81  )))
82 82  
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97 97  * The extension will be added to the dialing field and users can dial another number
98 98  * When all extensions have been entered, press "Audio Call" or "Video Call"
99 99  
100 -
101 -
102 102  * **To initiate a conference call while on a phone call:**
103 103  ** When the phone is on the call screen, tap on the "Conference" button
104 104  ** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
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108 108  * **To initiate a conference call from the conference soft key:**
109 109  ** Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
110 110  
111 -
112 112  === Conference Call Management: ===
113 113  
114 114  * (((
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153 153  
154 154  * **To answer a single incoming call**:
155 155  ** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
156 -** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset.
176 +** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to  the handset.
157 157  
158 158  * **To answer an incoming call during an active call:**
159 -** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the call by audio, video or the new call can be declined. If answered, the first call will be put on hold.
179 +** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If the ringing call is answered, the first call will automatically be put on hold.
160 160  **
161 161  * **To pick up a call ringing at another phone in your group**
162 162  **
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180 180  (((
181 181  (% class="col-xs-12 col-sm-8" %)
182 182  (((
183 -= Directory, Speed Dials, Favorites, and Button Boxes =
203 += Directory, Contacts list, and Button boxes =
184 184  
185 185  
186 -* Directory:
187 -** Tap the User icon on the right side of the home screen
188 -** In the left menu, tap LDAP
189 -** Tap the search bar at the top of the screen and use the on-screen keyboard to search for a user.
190 -** Tap the green phone icon to place a call.
191 -* Set speed dials:
192 -**
193 -* Favorites:
194 -** To add extensions to favorites:
195 -*** Tap the User icon on the right side of the home screen
196 -*** In the left menu, tap Favorites
197 -***
198 -* Button boxes
206 +* **Finding extensions in the directory**:
207 +** Tap the **User** icon on the right side of the home screen
208 +** In the left menu, tap **LDAP**
209 +** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
210 +** Tap the **green** **phone** icon to place a call.
211 +
212 +
213 +* **Frequently called contact list**:
214 +** Tap the **User** icon on the right side of the home screen
215 +** In the left menu, tap **LDAP**
216 +** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
217 +** Tap the **Download** button to save the extension to the contact list.
218 +** Find your downloaded contacts in the **Contacts** menu on the left side of the User screen.
219 +
220 +
221 +* **Button boxes**
199 199  )))
200 200  
201 201  
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216 216  = Call Handling =
217 217  
218 218  
219 -* To transfer a call 
220 -** Blind transfer
221 -** Announced transfer
222 -* To transfer a call to voicemail
242 +* **To transfer a call **
243 +** **Blind transfer:**
244 +*** While on a call, tap the **Transfer** button.
245 +*** Select **Transfer** to bring up the transfer screen.
246 +*** Select the transfer mode "**Blind**" (blind is the default)
247 +*** Enter the extension.
248 +*** Tap on the **Transfer** softkey.
249 +*** The call will transfer to the extension and the phone system will hang up the call.
250 +** **Attended transfer**
251 +*** While on a call, tap the **Transfer** button.
252 +*** Select **Transfer** to bring up the transfer screen.
253 +*** Select the transfer mode (Blind is the default): change it to **Attended**
254 +*** Enter the transfer target extension and then press the **Transfer** soft key on the right.
255 +***
256 +* **To transfer a call to voicemail**
223 223  ** (((
224 224  Press Transfer and then press * and then enter the extension to go to directly to VM
225 225  )))
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229 229  
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231 231  (((
232 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
266 +[[Figure 2. >>image:GS-blindTransfer.png||alt="Grandstream blind transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
233 233  )))
234 234  )))
235 235  
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265 265  = Call History =
266 266  
267 267  
268 -* Find your call history
269 -* Manage call history
270 -* Place calls from call history
302 +* **View call history:**
303 +** Tap the **Call History** button on the right side of the home screen.
304 +** Initiate a call from the history by tapping the green call or video buttons.
271 271  )))
272 272  
273 273  
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274 274  
275 275  (% class="col-xs-12 col-sm-4" %)
276 276  (((
277 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
311 +[[Figure . Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
278 278  )))
279 279  )))
280 280  
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306 306  (((
307 307  = Checking Voicemail =
308 308  
343 +When there is a new voicemail, the Message Waiting Indication LED icon will blink in red on the upper right corner of the phone and an icon will appear in the status bar.
309 309  
310 -* To access your voicemail box
345 +* To access your voicemail box:
346 +** Swipe to page 2 of the home screen and tap **Voicemail.**
347 +** **All accounts on the phone will ** and the number of voicemails will be displayed.
348 +** Tap on the **account** to dial into the voicemail box then follow the response to retrieve the voicemails.
349 +**
311 311  * To access your voicemail from another extension within the district
312 312  * To access your voicemail from off site
313 313  * Voicemail indicator
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318 318  
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320 320  (((
321 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
360 +[[Figure 2. >>image:GS-voicemail.png||alt="Grandstream voicemail screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
322 322  )))
323 323  )))
324 324  
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332 332  = Phone Settings =
333 333  
334 334  
335 -* Disable tap sounds
336 -* Adjust volume:
337 -** Ringer volume
338 -** Call volume
339 -** Mute calls
374 +* Disable tap and button sounds
375 +** On the home screen, swipe to the second page and tap **Settings**. Swipe up and tap on **Sound.**
376 +* Adjust ringer and alert volumes
377 +* Set ring tones
378 +* Disable touch sounds and tones in **Other Settings.**
340 340  )))
341 341  
342 342  
343 -
344 344  (% class="col-xs-12 col-sm-4" %)
345 345  (((
346 346  [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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391 391  )))
392 392  )))
393 393  
432 +----
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434 +(% class="row" %)
435 +(((
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437 +(((
438 += Extra =
439 +
394 394  
441 +)))
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446 +(((
447 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
448 +)))
449 +)))
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