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Last modified by Christine Sklareski on 2025/08/06 14:40
From version 22.1
edited by Christine Sklareski
on 2025/05/22 10:34
Change comment: There is no comment for this version
To version 23.48
edited by Christine Sklareski
on 2025/05/22 13:44
Change comment: There is no comment for this version

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3 3  (% class="col-xs-12 col-sm-8" %)
4 4  (((
5 5  (% class="wikigeneratedid" id="HPlacingCalls" %)
6 -This page provides basic instructions for using the Grandstream 3350 phones that are installed in each main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
6 +This page provides basic instructions for using the Grandstream 3350 phones that are installed in the main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
7 7  
8 8  
9 9  (% class="wikigeneratedid" %)
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11 11  
12 12  
13 13  Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
14 +
15 +
16 +Things to note:
17 +
18 +* The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed. If pressed inadvertently, press the illuminated Speaker phone button at the lower right corner to hang up the call.
19 +
20 +
21 +**Home Screen:**
22 +
23 +The home screen displays **Tech-configured speed dials** on the left, topped by the **signed-in user's name and extension**. On the right, **Call**, **Contacts**, and **Call history** softkeys are shown from top to bottom.
24 +
25 +
26 +
27 +
28 +The home screen has two pages. Swipe left to view page 2. The available apps may be slightly different from the screenshot below. The Settings app is available to change ring tones and turn off tap sounds.
29 +
30 +[[Page 2 of the Grandstream home screen.>>image:GS-Home2.png||alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="197" width="360"]]
31 +
32 +
33 +
34 +
35 +
36 +
14 14  )))
15 15  
16 16  
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29 29  (((
30 30  (% class="col-xs-12 col-sm-8" %)
31 31  (((
32 -= **Place Calls** =
55 += Place Calls =
33 33  
34 34  To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
35 35  
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37 37  
38 38  1. Pick up the handset
39 39  1. Press the Speaker button on the phone
40 -1. Press the Speaker button on the touchscreen
41 -1. Press a name in the Speed dial menu on the touchscreen
42 -1. Press a name on a button box
63 +1. Press the Call button on the touchscreen
64 +1. Press a name in the Speed dial menu on the touchscreen or the button box
65 +1. Find a name in Contacts
43 43  
44 44  == Place Calls ==
45 45  
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76 76  
77 77  (% class="col-xs-12 col-sm-4" %)
78 78  (((
79 -[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
102 +[[Figure 2. Grandstream 3350 **Call screen**>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
80 80  )))
81 81  )))
82 82  
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97 97  * The extension will be added to the dialing field and users can dial another number
98 98  * When all extensions have been entered, press "Audio Call" or "Video Call"
99 99  
100 -
101 -
102 -
103 103  * **To initiate a conference call while on a phone call:**
104 104  ** When the phone is on the call screen, tap on the "Conference" button
105 105  ** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
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106 106  ** After the call is established, the conference screen is brought up.
107 107  ** Tap the "Invite" button to add more members to the conference.
108 108  
109 -
110 110  * **To initiate a conference call from the conference soft key:**
111 111  ** Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
112 112  
113 -**Conference Call Management:**
132 +=== Conference Call Management: ===
114 114  
115 -* **Attendee management**:
116 -** **Remove a user from call:** Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
117 -** **Mute**: Tap the extension and then click the Mute button.
118 -** **Video on**: Tap the extension and tap the Video on button.
134 +* (((
135 +**Attendee management**:
119 119  
137 +* **Remove a user from call:** Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
138 +* **Mute**: Tap the extension and then click the Mute button.
139 +* **Video on**: Tap the extension and tap the Video on button.
140 +)))
120 120  
121 121  * **End a conference call:**
122 122  ** Tap the red handset button to end the call for everyone.
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152 152  
153 153  * **To answer a single incoming call**:
154 154  ** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
155 -** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset.
176 +** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to  the handset.
156 156  
157 157  * **To answer an incoming call during an active call:**
158 -** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the call by audio, video or the new call can be declined. If answered, the first call will be put on hold.
179 +** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If the ringing call is answered, the first call will automatically be put on hold.
159 159  **
160 160  * **To pick up a call ringing at another phone in your group**
161 161  **
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179 179  (((
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181 181  (((
182 -= Directory, Speed Dials, Favorites, and Button Boxes =
203 += Directory, Contacts list, and Button boxes =
183 183  
184 184  
185 -* Directory:
186 -** Tap the User icon on the right side of the home screen
187 -** In the left menu, tap LDAP
188 -** Tap the search bar at the top of the screen and use the on-screen keyboard to search for a user.
189 -** Tap the green phone icon to place a call.
190 -* Set speed dials:
191 -**
192 -* Favorites:
193 -** To add extensions to favorites:
194 -*** Tap the User icon on the right side of the home screen
195 -*** In the left menu, tap Favorites
196 -***
197 -* Button boxes
206 +* **Finding extensions in the directory**:
207 +** Tap the **User** icon on the right side of the home screen
208 +** In the left menu, tap **LDAP**
209 +** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
210 +** Tap the **green** **phone** icon to place a call.
211 +
212 +
213 +* **Frequently called contact list**:
214 +** Tap the **User** icon on the right side of the home screen
215 +** In the left menu, tap **LDAP**
216 +** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
217 +** Tap the **Download** button to save the extension to the contact list.
218 +
219 +
220 +* **Button boxes**
198 198  )))
199 199  
200 200  
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215 215  = Call Handling =
216 216  
217 217  
218 -* To transfer a call 
219 -** Blind transfer
220 -** Announced transfer
221 -* To transfer a call to voicemail
241 +* **To transfer a call **
242 +** **Blind transfer:**
243 +*** While on a call, tap the **Transfer** button.
244 +*** Select **Transfer** to bring up the transfer screen.
245 +*** Select the transfer mode "**Blind**" (blind is the default)
246 +*** Enter the extension.
247 +*** Tap on the **Transfer** softkey.
248 +*** The call will transfer to the extension and the phone system will hang up the call.
249 +** **Announced transfer**
250 +*** While on a call, tap the **Transfer** button.
251 +*** Select **Transfer** to bring up the transfer screen.
252 +*** Select the transfer mode (Blind is the default): change it to **Attended**
253 +*** Enter the transfer target extension and then press the **Transfer** soft key on the right.
254 +***
255 +* **To transfer a call to voicemail**
222 222  ** (((
223 223  Press Transfer and then press * and then enter the extension to go to directly to VM
224 224  )))
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264 264  = Call History =
265 265  
266 266  
267 -* Find your call history
268 -* Manage call history
269 -* Place calls from call history
301 +* **View call history:**
302 +** Tap the **Call History** button on the right side of the home screen.
303 +** Initiate a call from the history by tapping the green call or video buttons.
270 270  )))
271 271  
272 272  
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273 273  
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275 275  (((
276 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
310 +[[Figure . Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
277 277  )))
278 278  )))
279 279  
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305 305  (((
306 306  = Checking Voicemail =
307 307  
342 +When there is a new voicemail, the Message Waiting Indication LED icon will blink in red on the upper right corner of the phone and an icon will appear in the status bar.
308 308  
309 -* To access your voicemail box
344 +* To access your voicemail box:
345 +** Swipe to page 2 of the home screen and tap **Voicemail.**
346 +** **All accounts on the phone will ** and the number of voicemails will be displayed.
347 +** Tap on the **account** to dial into the voicemail box then follow the response to retrieve the voicemails.
348 +**
310 310  * To access your voicemail from another extension within the district
311 311  * To access your voicemail from off site
312 312  * Voicemail indicator
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317 317  
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319 319  (((
320 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
359 +[[Figure 2. >>image:GS-voicemail.png||alt="Grandstream voicemail screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
321 321  )))
322 322  )))
323 323  
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331 331  = Phone Settings =
332 332  
333 333  
334 -* Disable tap sounds
335 -* Adjust volume:
336 -** Ringer volume
337 -** Call volume
338 -** Mute calls
373 +* Disable tap and button sounds
374 +** On the home screen, swipe to the second page and tap **Settings**. Swipe up and tap on **Sound.**
375 +* Adjust ringer and alert volumes
376 +* Set ring tones
377 +* Disable touch sounds and tones in **Other Settings.**
339 339  )))
340 340  
341 341  
342 -
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344 344  (((
345 345  [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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390 390  )))
391 391  )))
392 392  
431 +----
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433 +(% class="row" %)
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436 +(((
437 += Extra =
438 +
393 393  
440 +)))
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442 +
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444 +(% class="col-xs-12 col-sm-4" %)
445 +(((
446 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
447 +)))
448 +)))
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