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Last modified by Christine Sklareski on 2025/08/13 16:06
From version 22.1
edited by Christine Sklareski
on 2025/05/22 10:34
Change comment: There is no comment for this version
To version 2.3
edited by Christine Sklareski
on 2025/05/16 13:59
Change comment: There is no comment for this version

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2 2  (((
3 3  (% class="col-xs-12 col-sm-8" %)
4 4  (((
5 -(% class="wikigeneratedid" id="HPlacingCalls" %)
6 -This page provides basic instructions for using the Grandstream 3350 phones that are installed in each main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
5 += Placing Calls =
7 7  
8 8  
9 -(% class="wikigeneratedid" %)
10 -[[image:GS-3350model.png||alt="Grandstream 3350 model" data-xwiki-image-style-border="true"]]
11 -
12 -
13 -Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
8 +Content 1
14 14  )))
15 15  
16 16  
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29 29  (((
30 30  (% class="col-xs-12 col-sm-8" %)
31 31  (((
32 -= **Place Calls** =
33 -
34 -To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
35 -
36 -== Multiple ways to Initiate a call: ==
37 -
38 -1. Pick up the handset
39 -1. Press the Speaker button on the phone
40 -1. Press the Speaker button on the touchscreen
41 -1. Press a name in the Speed dial menu on the touchscreen
42 -1. Press a name on a button box
43 -
44 -== Place Calls ==
45 -
46 -* **Place a ringing call to an internal extension:**
47 -** Initiate a call
48 -** Use the keypad to enter the extension
49 -** Press Audio call or Video call. Please note: Video calls will only work on admin phone models. Classroom phone models do not have a camera.
50 -
51 -(% style="display:none" %)
52 -
53 -* **To place a call to an outside phone number**:
54 -** Initiate a call
55 -** Dial 9 (to access the outside line)
56 -** Dial the external phone number
57 -** Press Audio call.
58 -
59 -== Place Emergency Calls ==
60 -
61 -* **To place an emergency 911 call:**
62 -** Initiate a call.
63 -** Dial 911 or 9911.
64 -** Press Audio call.
65 -
66 -* **To place an internal emergency call to alert the office of an issue:**
67 -** Initiate a call.
68 -** Dial your building's internal emergency extension.
69 -** Press Audio call.
70 -
71 -(% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
72 -
73 -)))
74 -
75 -
76 -
77 -(% class="col-xs-12 col-sm-4" %)
78 -(((
79 -[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
80 -)))
81 -)))
82 -
83 -----
84 -
85 -(% class="row" %)
86 -(((
87 -(% class="col-xs-12 col-sm-8" %)
88 -(((
89 -== Place Conference Calls ==
90 -
91 -(((
92 -**To initiate a conference call from the dial screen:**
93 -GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
94 -
95 -* Bring up the dial screen
96 -* Enter the first extension number then press on it on the left panel of the screen
97 -* The extension will be added to the dialing field and users can dial another number
98 -* When all extensions have been entered, press "Audio Call" or "Video Call"
99 -
100 -
101 -
102 -
103 -* **To initiate a conference call while on a phone call:**
104 -** When the phone is on the call screen, tap on the "Conference" button
105 -** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
106 -** After the call is established, the conference screen is brought up.
107 -** Tap the "Invite" button to add more members to the conference.
108 -
109 -
110 -* **To initiate a conference call from the conference soft key:**
111 -** Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
112 -
113 -**Conference Call Management:**
114 -
115 -* **Attendee management**:
116 -** **Remove a user from call:** Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
117 -** **Mute**: Tap the extension and then click the Mute button.
118 -** **Video on**: Tap the extension and tap the Video on button.
119 -
120 -
121 -* **End a conference call:**
122 -** Tap the red handset button to end the call for everyone.
123 -** Individuals who disconnect from the call will exit but all other parties will remain.
124 -
125 -
126 -)))
127 -
128 -
129 -)))
130 -
131 -
132 -
133 -(% class="col-xs-12 col-sm-4" %)
134 -(((
135 -[[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
136 -
137 -
138 -[[Figure 3.Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
139 -)))
140 -)))
141 -
142 -
143 -----
144 -
145 -(% class="row" %)
146 -(((
147 -(% class="col-xs-12 col-sm-8" %)
148 -(((
149 149  = Answering Calls =
150 150  
151 -Caller ID will show who is calling.
152 152  
153 -* **To answer a single incoming call**:
154 -** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
155 -** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset.
156 -
157 -* **To answer an incoming call during an active call:**
158 -** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the call by audio, video or the new call can be declined. If answered, the first call will be put on hold.
159 -**
160 -* **To pick up a call ringing at another phone in your group**
161 -**
162 -* **To send a ringing call to voicemail instead of answering**
163 -**
30 +Content 2
164 164  )))
165 165  
166 166  
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167 167  
168 168  (% class="col-xs-12 col-sm-4" %)
169 169  (((
170 -[[Figure 4 Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
171 -
172 -[[Figure 5. Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
37 +[[Figure 1. >>image:SUA.png||alt="Apple System Settings Software Update Available screen" height="295" width="357"]]
173 173  )))
174 174  )))
175 175  
176 -----
177 177  
178 -(% class="row" %)
179 -(((
180 -(% class="col-xs-12 col-sm-8" %)
181 -(((
182 -= Directory, Speed Dials, Favorites, and Button Boxes =
183 -
184 -
185 -* Directory:
186 -** Tap the User icon on the right side of the home screen
187 -** In the left menu, tap LDAP
188 -** Tap the search bar at the top of the screen and use the on-screen keyboard to search for a user.
189 -** Tap the green phone icon to place a call.
190 -* Set speed dials:
191 -**
192 -* Favorites:
193 -** To add extensions to favorites:
194 -*** Tap the User icon on the right side of the home screen
195 -*** In the left menu, tap Favorites
196 -***
197 -* Button boxes
198 -)))
199 -
200 -
201 -
202 -(% class="col-xs-12 col-sm-4" %)
203 -(((
204 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
205 -)))
206 -)))
207 -
208 -
209 209  ----
210 210  
211 211  (% class="row" %)
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215 215  = Call Handling =
216 216  
217 217  
218 -* To transfer a call 
219 -** Blind transfer
220 -** Announced transfer
221 -* To transfer a call to voicemail
222 -** (((
223 -Press Transfer and then press * and then enter the extension to go to directly to VM
51 +Content 3
224 224  )))
225 -)))
226 226  
227 227  
228 228  
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233 233  )))
234 234  
235 235  
236 -----
237 237  
238 -(% class="row" %)
239 -(((
240 -(% class="col-xs-12 col-sm-8" %)
241 -(((
242 -= Pick up groups / Hunt groups / Monitored Extensions =
243 -
244 -
245 -* Pick up groups
246 -* Hunt groups
247 -* Monitored extensions
248 -)))
249 -
250 -
251 -
252 -(% class="col-xs-12 col-sm-4" %)
253 -(((
254 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
255 -)))
256 -)))
257 -
258 258  ----
259 259  
260 260  (% class="row" %)
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261 261  (((
262 262  (% class="col-xs-12 col-sm-8" %)
263 263  (((
264 -= Call History =
70 += Voicemail and Auto Attendant =
265 265  
266 266  
267 -* Find your call history
268 -* Manage call history
269 -* Place calls from call history
73 +Content 3
270 270  )))
271 271  
272 272  
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277 277  )))
278 278  )))
279 279  
280 -----
281 281  
282 -(% class="row" %)
283 -(((
284 -(% class="col-xs-12 col-sm-8" %)
285 -(((
286 -= Availability States =
287 -
288 -
289 -* Change availability state when OOO or In Meeting
290 -)))
291 -
292 -
293 -
294 -(% class="col-xs-12 col-sm-4" %)
295 -(((
296 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
297 -)))
298 -)))
299 -
300 300  ----
301 301  
302 302  (% class="row" %)
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303 303  (((
304 304  (% class="col-xs-12 col-sm-8" %)
305 305  (((
306 -= Checking Voicemail =
91 += Doorbells =
307 307  
308 308  
309 -* To access your voicemail box
310 -* To access your voicemail from another extension within the district
311 -* To access your voicemail from off site
312 -* Voicemail indicator
313 -* Voicemail to email
94 +Content 3
314 314  )))
315 315  
316 316  
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322 322  )))
323 323  
324 324  
106 +
325 325  ----
326 326  
327 327  (% class="row" %)
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331 331  = Phone Settings =
332 332  
333 333  
334 -* Disable tap sounds
335 -* Adjust volume:
336 -** Ringer volume
337 -** Call volume
338 -** Mute calls
116 +Content 3
339 339  )))
340 340  
341 341  
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347 347  )))
348 348  
349 349  
350 -
351 351  ----
352 352  
353 353  (% class="row" %)
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354 354  (((
355 355  (% class="col-xs-12 col-sm-8" %)
356 356  (((
357 -= Answering Doorbells =
134 += Section 3 =
358 358  
359 359  
360 360  Content 3
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368 368  )))
369 369  )))
370 370  
371 -
372 -----
373 -
374 -(% class="row" %)
375 -(((
376 -(% class="col-xs-12 col-sm-8" %)
377 -(((
378 -= All Call and Paging/Intercom =
379 -
380 -
381 -* Page within school
382 -* Page between buildings
383 -)))
384 -
385 -
386 -
387 -(% class="col-xs-12 col-sm-4" %)
388 -(((
389 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
390 -)))
391 -)))
392 -
393 393  
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