Last modified by Christine Sklareski on 2025/07/17 09:56

From version 21.3
edited by Christine Sklareski
on 2025/05/22 10:34
Change comment: There is no comment for this version
To version 23.3
edited by Christine Sklareski
on 2025/05/22 11:11
Change comment: There is no comment for this version

Summary

Details

Page properties
Content
... ... @@ -97,9 +97,6 @@
97 97  * The extension will be added to the dialing field and users can dial another number
98 98  * When all extensions have been entered, press "Audio Call" or "Video Call"
99 99  
100 -
101 -
102 -
103 103  * **To initiate a conference call while on a phone call:**
104 104  ** When the phone is on the call screen, tap on the "Conference" button
105 105  ** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
... ... @@ -106,17 +106,18 @@
106 106  ** After the call is established, the conference screen is brought up.
107 107  ** Tap the "Invite" button to add more members to the conference.
108 108  
109 -
110 110  * **To initiate a conference call from the conference soft key:**
111 111  ** Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
112 112  
113 -**Conference Call Management:**
109 +=== Conference Call Management: ===
114 114  
115 -* **Attendee management**:
116 -** **Remove a user from call:** Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
117 -** **Mute**: Tap the extension and then click the Mute button.
118 -** **Video on**: Tap the extension and tap the Video on button.
111 +* (((
112 +**Attendee management**:
119 119  
114 +* **Remove a user from call:** Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
115 +* **Mute**: Tap the extension and then click the Mute button.
116 +* **Video on**: Tap the extension and tap the Video on button.
117 +)))
120 120  
121 121  * **End a conference call:**
122 122  ** Tap the red handset button to end the call for everyone.
... ... @@ -155,7 +155,7 @@
155 155  ** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset.
156 156  
157 157  * **To answer an incoming call during an active call:**
158 -** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the call by audio, video or the new call can be declined. If answered, the first call will be put on hold.
156 +** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If answered, the first call will automatically be put on hold.
159 159  **
160 160  * **To pick up a call ringing at another phone in your group**
161 161  **
... ... @@ -182,19 +182,20 @@
182 182  = Directory, Speed Dials, Favorites, and Button Boxes =
183 183  
184 184  
185 -* Directory:
186 -** Tap the User icon on the right side of the home screen
187 -** In the left menu, tap LDAP
183 +* **Finding extensions in the Directory**:
184 +** Tap the **User** icon on the right side of the home screen
185 +** In the left menu, tap **LDAP**
188 188  ** Tap the search bar at the top of the screen and use the on-screen keyboard to search for a user.
189 189  ** Tap the green phone icon to place a call.
190 -* Set speed dials:
191 191  **
192 -* Favorites:
189 +* **Set speed dials:**
190 +**
191 +* **Favorites**:
193 193  ** To add extensions to favorites:
194 194  *** Tap the User icon on the right side of the home screen
195 195  *** In the left menu, tap Favorites
196 196  ***
197 -* Button boxes
196 +* **Button boxes**
198 198  )))
199 199  
200 200  
... ... @@ -216,7 +216,13 @@
216 216  
217 217  
218 218  * To transfer a call 
219 -** Blind transfer
218 +** Blind transfer:
219 +*** While on a call, tap the Transfer button.
220 +*** Select Transfer to bring up the transfer screen.
221 +*** Select the transfer mode "Blind" or Attended" (blind is by default)
222 +*** Enter the extension.
223 +*** Tap on the Transfer softkey.
224 +*** The call will transfer to the extension and the phone system will hang up the call.
220 220  ** Announced transfer
221 221  * To transfer a call to voicemail
222 222  ** (((
... ... @@ -390,4 +390,23 @@
390 390  )))
391 391  )))
392 392  
393 -
398 +----
399 +
400 +(% class="row" %)
401 +(((
402 +(% class="col-xs-12 col-sm-8" %)
403 +(((
404 += Phone Settings =
405 +
406 +
407 +* Touch Tones
408 +* Ring Tones
409 +)))
410 +
411 +
412 +
413 +(% class="col-xs-12 col-sm-4" %)
414 +(((
415 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
416 +)))
417 +)))