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Last modified by Christine Sklareski on 2025/08/06 14:40
From version 20.1
edited by Christine Sklareski
on 2025/05/22 10:31
Change comment: There is no comment for this version
To version 23.46
edited by Christine Sklareski
on 2025/05/22 13:40
Change comment: There is no comment for this version

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3 3  (% class="col-xs-12 col-sm-8" %)
4 4  (((
5 5  (% class="wikigeneratedid" id="HPlacingCalls" %)
6 -This page provides basic instructions for using the Grandstream 3350 phones that are installed in each main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
6 +This page provides basic instructions for using the Grandstream 3350 phones that are installed in the main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
7 7  
8 8  
9 9  (% class="wikigeneratedid" %)
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11 11  
12 12  
13 13  Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
14 +
15 +
16 +Things to note:
17 +
18 +* The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed. If pressed inadvertently, press the illuminated Speaker phone button at the lower right corner to hang up the call.
19 +
20 +**Home Screen:**
21 +
22 +The home screen displays **Tech-configured speed dials** on the left, topped by the **signed-in user's name and extension**. On the right, **Call**, **Contacts**, and **Call history** softkeys are shown from top to bottom.
23 +
24 +
25 +
26 +
27 +The home screen has two pages. Swipe left to view page 2. The available apps may be slightly different from the screenshot below. The Settings app is available to change ring tones and turn off tap sounds.
28 +
29 +[[Page 2 of the Grandstream home screen.>>image:GS-Home2.png||alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="197" width="360"]]
30 +
31 +
32 +
33 +
34 +
35 +
14 14  )))
15 15  
16 16  
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29 29  (((
30 30  (% class="col-xs-12 col-sm-8" %)
31 31  (((
32 -= **Place Calls** =
54 += Place Calls =
33 33  
34 34  To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
35 35  
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37 37  
38 38  1. Pick up the handset
39 39  1. Press the Speaker button on the phone
40 -1. Press the Speaker button on the touchscreen
41 -1. Press a name in the Speed dial menu on the touchscreen
42 -1. Press a name on a button box
62 +1. Press the Call button on the touchscreen
63 +1. Press a name in the Speed dial menu on the touchscreen or the button box
64 +1. Find a name in Contacts
43 43  
44 44  == Place Calls ==
45 45  
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76 76  
77 77  (% class="col-xs-12 col-sm-4" %)
78 78  (((
79 -[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
101 +[[Figure 2. Grandstream 3350 **Call screen**>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
80 80  )))
81 81  )))
82 82  
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88 88  (((
89 89  == Place Conference Calls ==
90 90  
91 -* (((
113 +(((
92 92  **To initiate a conference call from the dial screen:**
93 93  GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
94 94  
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97 97  * The extension will be added to the dialing field and users can dial another number
98 98  * When all extensions have been entered, press "Audio Call" or "Video Call"
99 99  
122 +* **To initiate a conference call while on a phone call:**
123 +** When the phone is on the call screen, tap on the "Conference" button
124 +** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
125 +** After the call is established, the conference screen is brought up.
126 +** Tap the "Invite" button to add more members to the conference.
100 100  
101 -**To initiate a conference call while on a phone call:**
128 +* **To initiate a conference call from the conference soft key:**
129 +** Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
102 102  
103 -* When the phone is on the call screen, tap on the "Conference" button
104 -* Enter the third-party number or choose an available number on the left menu from the call history or contacts.
105 -* After the call is established, the conference screen is brought up.
106 -* Tap the "Invite" button to add more members to the conference.
131 +=== Conference Call Management: ===
107 107  
108 -**To initiate a conference call from the conference soft key:**
133 +* (((
134 +**Attendee management**:
109 109  
110 -* Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
136 +* **Remove a user from call:** Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
137 +* **Mute**: Tap the extension and then click the Mute button.
138 +* **Video on**: Tap the extension and tap the Video on button.
139 +)))
111 111  
112 -**Conference Call Management:**
113 -
114 -* Individual management:
115 -** Remove a user from call: Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
116 -** Mute: Tap the extension and then click the Mute button.
117 -** Video on: Tap the extension and tap the Video on button.
118 -* End a conference call:
141 +* **End a conference call:**
119 119  ** Tap the red handset button to end the call for everyone.
120 120  ** Individuals who disconnect from the call will exit but all other parties will remain.
121 121  
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149 149  
150 150  * **To answer a single incoming call**:
151 151  ** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
152 -** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset.
175 +** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to  the handset.
153 153  
154 154  * **To answer an incoming call during an active call:**
155 -** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the call by audio, video or the new call can be declined. If answered, the first call will be put on hold.
178 +** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If the ringing call is answered, the first call will automatically be put on hold.
156 156  **
157 157  * **To pick up a call ringing at another phone in your group**
158 158  **
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176 176  (((
177 177  (% class="col-xs-12 col-sm-8" %)
178 178  (((
179 -= Directory, Speed Dials, Favorites, and Button Boxes =
202 += Directory, Contacts list, and Button boxes =
180 180  
181 181  
182 -* Directory:
183 -** Tap the User icon on the right side of the home screen
184 -** In the left menu, tap LDAP
185 -** Tap the search bar at the top of the screen and use the on-screen keyboard to search for a user.
186 -** Tap the green phone icon to place a call.
187 -* Set speed dials:
188 -**
189 -* Favorites:
190 -** To add extensions to favorites:
191 -*** Tap the User icon on the right side of the home screen
192 -*** In the left menu, tap Favorites
193 -***
194 -* Button boxes
205 +* **Finding extensions in the directory**:
206 +** Tap the **User** icon on the right side of the home screen
207 +** In the left menu, tap **LDAP**
208 +** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
209 +** Tap the **green** **phone** icon to place a call.
210 +
211 +* **Frequently called contact list**:
212 +** Tap the **User** icon on the right side of the home screen
213 +** In the left menu, tap **LDAP**
214 +** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
215 +** Tap the **Download** button to save the extension to the contact list.
216 +
217 +* **Button boxes**
195 195  )))
196 196  
197 197  
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212 212  = Call Handling =
213 213  
214 214  
215 -* To transfer a call 
216 -** Blind transfer
217 -** Announced transfer
218 -* To transfer a call to voicemail
238 +* **To transfer a call **
239 +** **Blind transfer:**
240 +*** While on a call, tap the **Transfer** button.
241 +*** Select **Transfer** to bring up the transfer screen.
242 +*** Select the transfer mode "**Blind**" (blind is the default)
243 +*** Enter the extension.
244 +*** Tap on the **Transfer** softkey.
245 +*** The call will transfer to the extension and the phone system will hang up the call.
246 +** **Announced transfer**
247 +*** While on a call, tap the **Transfer** button.
248 +*** Select **Transfer** to bring up the transfer screen.
249 +*** Select the transfer mode (Blind is the default): change it to **Attended**
250 +*** Enter the transfer target extension and then press the **Transfer** soft key on the right.
251 +***
252 +* **To transfer a call to voicemail**
219 219  ** (((
220 220  Press Transfer and then press * and then enter the extension to go to directly to VM
221 221  )))
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261 261  = Call History =
262 262  
263 263  
264 -* Find your call history
265 -* Manage call history
266 -* Place calls from call history
298 +* **View call history:**
299 +** Tap the **Call History** button on the right side of the home screen.
300 +** Initiate a call from the history by tapping the green call or video buttons.
267 267  )))
268 268  
269 269  
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270 270  
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272 272  (((
273 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
307 +[[Figure . Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
274 274  )))
275 275  )))
276 276  
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302 302  (((
303 303  = Checking Voicemail =
304 304  
339 +When there is a new voicemail, the Message Waiting Indication LED icon will blink in red on the upper right corner of the phone and an icon will appear in the status bar.
305 305  
306 -* To access your voicemail box
341 +* To access your voicemail box:
342 +** Swipe to page 2 of the home screen and tap **Voicemail.**
343 +** **All accounts on the phone will ** and the number of voicemails will be displayed.
344 +** Tap on the **account** to dial into the voicemail box then follow the response to retrieve the voicemails.
345 +**
307 307  * To access your voicemail from another extension within the district
308 308  * To access your voicemail from off site
309 309  * Voicemail indicator
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314 314  
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316 316  (((
317 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
356 +[[Figure 2. >>image:GS-voicemail.png||alt="Grandstream voicemail screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
318 318  )))
319 319  )))
320 320  
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328 328  = Phone Settings =
329 329  
330 330  
331 -* Disable tap sounds
332 -* Adjust volume:
333 -** Ringer volume
334 -** Call volume
335 -** Mute calls
370 +* Disable tap and button sounds
371 +** On the home screen, swipe to the second page and tap **Settings**. Swipe up and tap on **Sound.**
372 +* Adjust ringer and alert volumes
373 +* Set ring tones
374 +* Disable touch sounds and tones in **Other Settings.**
336 336  )))
337 337  
338 338  
339 -
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341 341  (((
342 342  [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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387 387  )))
388 388  )))
389 389  
428 +----
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433 +(((
434 += Extra =
435 +
390 390  
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442 +(((
443 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
444 +)))
445 +)))
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