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Last modified by Christine Sklareski on 2025/08/06 14:40
From version 2.9
edited by Christine Sklareski
on 2025/05/16 14:35
Change comment: There is no comment for this version
To version 17.4
edited by Christine Sklareski
on 2025/05/21 11:08
Change comment: There is no comment for this version

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5 5  (% class="wikigeneratedid" id="HPlacingCalls" %)
6 6  
7 7  
8 +Hardware:
8 8  
9 -Description area
10 +
11 +* [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
10 10  )))
11 11  
12 12  
... ... @@ -25,17 +25,51 @@
25 25  (((
26 26  (% class="col-xs-12 col-sm-8" %)
27 27  (((
28 -= Placing Calls =
30 += **Place Calls** =
29 29  
32 +To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will initiate automatically.
30 30  
31 -* Place a call using:
32 -** Handset
33 -** Speakerphone
34 -* To place a ringing call to another internal extension
35 -* To place a call to an outside phone number
36 -* To place an emergency 911 call
37 -* To place an internal emergency call to alert the office of issue
38 -* To place a conference call
34 +== Initiate a call: ==
35 +
36 +1. Pick up the handset
37 +1. Press the Speaker button on the phone
38 +1. Press the Speaker button on the touchscreen
39 +1. Press a name in the Speed dial menu on the touchscreen (speakerphone will engage if not using handset)
40 +1. Press a name on a button box (speakerphone will engage if not using handset)
41 +
42 +== Place Ringing Calls ==
43 +
44 +* **Place a ringing call to an internal extension:**
45 +** Initiate a call
46 +** Use the keypad to enter the extension
47 +** Press Audio call or Video call.
48 +*** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
49 +*** Video calls will only work on admin phone models. Classroom phone models do not have a camera.
50 +** To disconnect the call, return the handset to the cradle.
51 +\\(% style="display:none" %)
52 +* **To place a call to an outside phone number**:
53 +** Initiate a call
54 +** Use the keypad to press 9 (to access the outside line)
55 +** Use the keypad to enter the external phone number
56 +** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
57 +** To disconnect the call, return the handset to the cradle.
58 +
59 +== Place Emergency Calls ==
60 +
61 +* **To place an emergency 911 call:**
62 +** Pick up the handset or engage the speakerphone
63 +** Dial 911 or 9911 on the keypad.
64 +** Press Audio call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
65 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
66 +
67 +* **To place an internal emergency call to alert the office of an issue:**
68 +** Pick up the handset or engage the speakerphone
69 +** Dial your building's internal emergency extension on the keypad.
70 +** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
71 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
72 +
73 +(% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
74 +
39 39  )))
40 40  
41 41  
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42 42  
43 43  (% class="col-xs-12 col-sm-4" %)
44 44  (((
45 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
81 +[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
46 46  )))
47 47  )))
48 48  
85 +----
49 49  
87 +(% class="row" %)
88 +(((
89 +(% class="col-xs-12 col-sm-8" %)
90 +(((
91 +== Place Conference Calls ==
50 50  
93 +* (((
94 +**To initiate a conference call:**
95 +GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
96 +
97 +* Bring up the dial screen
98 +* Enter the first extension number then press on it on the left panel of the screen
99 +* The extension will be added to the dialing field and users can dial another number
100 +* When all extensions have been entered, press "Audio Call" or "Video Call"
101 +
102 +
103 +**To initiate a conference call while on a phone call:**
104 +
105 +* When** **the phone is on the call screen, tap on the "Conference" button
106 +* Enter the third-party number or choose an available number on the left menu from the call history or contacts.
107 +* Tap the "Invite" button to add members to the conference.
108 +* A dial tone will be heard to start dialing a new number.
109 +)))
110 +
111 +
112 +)))
113 +
114 +
115 +
116 +(% class="col-xs-12 col-sm-4" %)
117 +(((
118 +[[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
119 +
120 +
121 +[[Figure 3. Invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
122 +)))
123 +)))
124 +
125 +
51 51  ----
52 52  
53 53  (% class="row" %)
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56 56  (((
57 57  = Answering Calls =
58 58  
134 +Caller ID will show who is calling.
59 59  
60 -* To answer a ringing call
61 -* To answer a second simultaneous call
136 +* **To answer a single incoming call**:
137 +** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
138 +** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset.
139 +
140 +* **To answer a second simultaneous call**
141 +**
62 62  * To pick up a call ringing at another phone in your group
63 63  * To send a ringing call to voicemail instead of answering
64 64  )))
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67 67  
68 68  (% class="col-xs-12 col-sm-4" %)
69 69  (((
70 -[[Figure 1. >>image:SUA.png||alt="Apple System Settings Software Update Available screen" data-xwiki-image-style-alignment="end" height="295" width="357"]]
150 +[[Figure 1. >>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
151 +
152 +[[Figure 1. >>image:GS-AnswerVideoCall.png||alt="Tap the Video softkey to answer a video call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
71 71  )))
72 72  )))
73 73  
... ... @@ -77,12 +77,13 @@
77 77  (((
78 78  (% class="col-xs-12 col-sm-8" %)
79 79  (((
80 -= Directory =
162 += Directory, Speed Dials, Favorites, and Button Boxes =
81 81  
82 82  
83 -* To access your voicemail box
84 -* To access your voicemail from another extension within the district
85 -* To access your voicemail from off site
165 +* Directory
166 +* Speed Dials
167 +* Favorites
168 +* Button boxes
86 86  )))
87 87  
88 88  
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127 127  (((
128 128  (% class="col-xs-12 col-sm-8" %)
129 129  (((
213 += Pick up groups / Hunt groups / Monitored Extensions =
214 +
215 +
216 +* Pick up groups
217 +* Hunt groups
218 +* Monitored extensions
219 +)))
220 +
221 +
222 +
223 +(% class="col-xs-12 col-sm-4" %)
224 +(((
225 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
226 +)))
227 +)))
228 +
229 +----
230 +
231 +(% class="row" %)
232 +(((
233 +(% class="col-xs-12 col-sm-8" %)
234 +(((
130 130  = Call History =
131 131  
132 132  
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149 149  (((
150 150  (% class="col-xs-12 col-sm-8" %)
151 151  (((
152 -= Voicemail and Auto Attendant =
257 += Availability States =
153 153  
154 154  
260 +* Change availability state when OOO or In Meeting
261 +)))
262 +
263 +
264 +
265 +(% class="col-xs-12 col-sm-4" %)
266 +(((
267 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
268 +)))
269 +)))
270 +
271 +----
272 +
273 +(% class="row" %)
274 +(((
275 +(% class="col-xs-12 col-sm-8" %)
276 +(((
277 += Checking Voicemail =
278 +
279 +
155 155  * To access your voicemail box
156 156  * To access your voicemail from another extension within the district
157 157  * To access your voicemail from off site
158 158  * Voicemail indicator
284 +* Voicemail to email
159 159  )))
160 160  
161 161  
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181 181  ** Ringer volume
182 182  ** Call volume
183 183  ** Mute calls
184 -*
185 185  )))
186 186  
187 187  
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200 200  (((
201 201  (% class="col-xs-12 col-sm-8" %)
202 202  (((
203 -= Doorbells =
328 += Answering Doorbells =
204 204  
205 205  
206 206  Content 3
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221 221  (((
222 222  (% class="col-xs-12 col-sm-8" %)
223 223  (((
224 -= Section 3 =
349 += All Call and Paging/Intercom =
225 225  
226 226  
227 -Content 3
352 +* Page within school
353 +* Page between buildings
228 228  )))
229 229  
230 230  
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