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Last modified by Christine Sklareski on 2025/07/17 09:56
From version 2.9
edited by Christine Sklareski
on 2025/05/16 14:35
Change comment: There is no comment for this version
To version 15.4
edited by Christine Sklareski
on 2025/05/21 10:40
Change comment: There is no comment for this version

Summary

Details

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Content
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5 5  (% class="wikigeneratedid" id="HPlacingCalls" %)
6 6  
7 7  
8 +Hardware:
8 8  
9 -Description area
10 +
11 +* [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
10 10  )))
11 11  
12 12  
... ... @@ -25,17 +25,50 @@
25 25  (((
26 26  (% class="col-xs-12 col-sm-8" %)
27 27  (((
28 -= Placing Calls =
30 += **Place Calls** =
29 29  
30 30  
31 -* Place a call using:
32 -** Handset
33 -** Speakerphone
34 -* To place a ringing call to another internal extension
35 -* To place a call to an outside phone number
36 -* To place an emergency 911 call
37 -* To place an internal emergency call to alert the office of issue
38 -* To place a conference call
33 +== Initiate a call: ==
34 +
35 +1. Pick up the handset
36 +1. Press the Speaker button on the phone
37 +1. Press the Speaker button on the touchscreen
38 +1. Press a name in the Speed dial menu on the touchscreen (speakerphone will engage if not using handset)
39 +1. Press a name on a button box (speakerphone will engage if not using handset)
40 +
41 +== Place Ringing Calls ==
42 +
43 +* **Place a ringing call to an internal extension:**
44 +** Initiate a call
45 +** Use the keypad to enter the extension
46 +** Press Audio call or Video call.
47 +*** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
48 +*** Video calls will only work on admin phone models. Classroom phone models do not have a camera.
49 +** To disconnect the call, return the handset to the cradle.
50 +\\(% style="display:none" %)
51 +* **To place a call to an outside phone number**:
52 +** Initiate a call
53 +** Use the keypad to press 9 (to access the outside line)
54 +** Use the keypad to enter the external phone number
55 +** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
56 +** To disconnect the call, return the handset to the cradle.
57 +
58 +== Place Emergency Calls ==
59 +
60 +* **To place an emergency 911 call:**
61 +** Pick up the handset or engage the speakerphone
62 +** Dial 911 or 9911 on the keypad.
63 +** Press Audio call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
64 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
65 +
66 +* **To place an internal emergency call to alert the office of an issue:**
67 +** Pick up the handset or engage the speakerphone
68 +** Dial your building's internal emergency extension on the keypad.
69 +** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
70 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
71 +
72 +(% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
73 +
39 39  )))
40 40  
41 41  
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42 42  
43 43  (% class="col-xs-12 col-sm-4" %)
44 44  (((
45 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
80 +[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
46 46  )))
47 47  )))
48 48  
84 +----
49 49  
86 +(% class="row" %)
87 +(((
88 +(% class="col-xs-12 col-sm-8" %)
89 +(((
90 +== Place Conference Calls ==
50 50  
92 +* (((
93 +**To initiate a conference call:**
94 +GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
95 +
96 +* Bring up the dial screen
97 +* Enter the first extension number then press on it on the left panel of the screen
98 +* The extension will be added to the dialing field and users can dial another number
99 +* When all extensions have been entered, press "Audio Call" or "Video Call"
100 +
101 +
102 +
103 +**To initiate a conference call while on a phone call:**
104 +
105 +* When** **the phone is on the call screen, tap on the "Conference" button
106 +* Enter the third-party number or choose an available number on the left menu from the call history or contacts.
107 +* Tap the "Invite" button to add members to the conference.
108 +* A dial tone will be heard to start dialing a new number.
109 +)))
110 +
111 +
112 +)))
113 +
114 +
115 +
116 +(% class="col-xs-12 col-sm-4" %)
117 +(((
118 +[[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
119 +
120 +[[Figure 3. Invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
121 +)))
122 +)))
123 +
124 +
51 51  ----
52 52  
53 53  (% class="row" %)
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57 57  = Answering Calls =
58 58  
59 59  
134 +* Call ID will show who is calling
60 60  * To answer a ringing call
61 61  * To answer a second simultaneous call
62 62  * To pick up a call ringing at another phone in your group
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77 77  (((
78 78  (% class="col-xs-12 col-sm-8" %)
79 79  (((
80 -= Directory =
155 += Directory, Speed Dials, Favorites, and Button Boxes =
81 81  
82 82  
83 -* To access your voicemail box
84 -* To access your voicemail from another extension within the district
85 -* To access your voicemail from off site
158 +* Directory
159 +* Speed Dials
160 +* Favorites
161 +* Button boxes
86 86  )))
87 87  
88 88  
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127 127  (((
128 128  (% class="col-xs-12 col-sm-8" %)
129 129  (((
206 += Pick up groups / Hunt groups / Monitored Extensions =
207 +
208 +
209 +* Pick up groups
210 +* Hunt groups
211 +* Monitored extensions
212 +)))
213 +
214 +
215 +
216 +(% class="col-xs-12 col-sm-4" %)
217 +(((
218 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
219 +)))
220 +)))
221 +
222 +----
223 +
224 +(% class="row" %)
225 +(((
226 +(% class="col-xs-12 col-sm-8" %)
227 +(((
130 130  = Call History =
131 131  
132 132  
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149 149  (((
150 150  (% class="col-xs-12 col-sm-8" %)
151 151  (((
152 -= Voicemail and Auto Attendant =
250 += Availability States =
153 153  
154 154  
253 +* Change availability state when OOO or In Meeting
254 +)))
255 +
256 +
257 +
258 +(% class="col-xs-12 col-sm-4" %)
259 +(((
260 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
261 +)))
262 +)))
263 +
264 +----
265 +
266 +(% class="row" %)
267 +(((
268 +(% class="col-xs-12 col-sm-8" %)
269 +(((
270 += Checking Voicemail =
271 +
272 +
155 155  * To access your voicemail box
156 156  * To access your voicemail from another extension within the district
157 157  * To access your voicemail from off site
158 158  * Voicemail indicator
277 +* Voicemail to email
159 159  )))
160 160  
161 161  
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181 181  ** Ringer volume
182 182  ** Call volume
183 183  ** Mute calls
184 -*
185 185  )))
186 186  
187 187  
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200 200  (((
201 201  (% class="col-xs-12 col-sm-8" %)
202 202  (((
203 -= Doorbells =
321 += Answering Doorbells =
204 204  
205 205  
206 206  Content 3
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221 221  (((
222 222  (% class="col-xs-12 col-sm-8" %)
223 223  (((
224 -= Section 3 =
342 += All Call and Paging/Intercom =
225 225  
226 226  
227 -Content 3
345 +* Page within school
346 +* Page between buildings
228 228  )))
229 229  
230 230  
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