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Last modified by Christine Sklareski on 2025/08/13 16:06
From version 2.7
edited by Christine Sklareski
on 2025/05/16 14:29
Change comment: There is no comment for this version
To version 23.7
edited by Christine Sklareski
on 2025/05/22 11:50
Change comment: There is no comment for this version

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3 3  (% class="col-xs-12 col-sm-8" %)
4 4  (((
5 5  (% class="wikigeneratedid" id="HPlacingCalls" %)
6 -
6 +This page provides basic instructions for using the Grandstream 3350 phones that are installed in each main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
7 7  
8 8  
9 -Description area
9 +(% class="wikigeneratedid" %)
10 +[[image:GS-3350model.png||alt="Grandstream 3350 model" data-xwiki-image-style-border="true"]]
11 +
12 +
13 +Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
10 10  )))
11 11  
12 12  
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25 25  (((
26 26  (% class="col-xs-12 col-sm-8" %)
27 27  (((
28 -= Placing Calls =
32 += Place Calls =
29 29  
34 +To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
30 30  
31 -* To place a ringing call to another internal extension
32 -* To place a call to an outside phone number
33 -* To place an emergency 911 call
34 -* To place an internal emergency call to alert the office of issue
35 -* To place a conference call
36 +== Multiple ways to Initiate a call: ==
37 +
38 +1. Pick up the handset
39 +1. Press the Speaker button on the phone
40 +1. Press the Speaker button on the touchscreen
41 +1. Press a name in the Speed dial menu on the touchscreen
42 +1. Press a name on a button box
43 +
44 +== Place Calls ==
45 +
46 +* **Place a ringing call to an internal extension:**
47 +** Initiate a call
48 +** Use the keypad to enter the extension
49 +** Press Audio call or Video call. Please note: Video calls will only work on admin phone models. Classroom phone models do not have a camera.
50 +
51 +(% style="display:none" %)
52 +
53 +* **To place a call to an outside phone number**:
54 +** Initiate a call
55 +** Dial 9 (to access the outside line)
56 +** Dial the external phone number
57 +** Press Audio call.
58 +
59 +== Place Emergency Calls ==
60 +
61 +* **To place an emergency 911 call:**
62 +** Initiate a call.
63 +** Dial 911 or 9911.
64 +** Press Audio call.
65 +
66 +* **To place an internal emergency call to alert the office of an issue:**
67 +** Initiate a call.
68 +** Dial your building's internal emergency extension.
69 +** Press Audio call.
70 +
71 +(% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
72 +
36 36  )))
37 37  
38 38  
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39 39  
40 40  (% class="col-xs-12 col-sm-4" %)
41 41  (((
42 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
79 +[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
43 43  )))
44 44  )))
45 45  
83 +----
46 46  
85 +(% class="row" %)
86 +(((
87 +(% class="col-xs-12 col-sm-8" %)
88 +(((
89 +== Place Conference Calls ==
47 47  
91 +(((
92 +**To initiate a conference call from the dial screen:**
93 +GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
94 +
95 +* Bring up the dial screen
96 +* Enter the first extension number then press on it on the left panel of the screen
97 +* The extension will be added to the dialing field and users can dial another number
98 +* When all extensions have been entered, press "Audio Call" or "Video Call"
99 +
100 +* **To initiate a conference call while on a phone call:**
101 +** When the phone is on the call screen, tap on the "Conference" button
102 +** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
103 +** After the call is established, the conference screen is brought up.
104 +** Tap the "Invite" button to add more members to the conference.
105 +
106 +* **To initiate a conference call from the conference soft key:**
107 +** Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
108 +
109 +=== Conference Call Management: ===
110 +
111 +* (((
112 +**Attendee management**:
113 +
114 +* **Remove a user from call:** Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
115 +* **Mute**: Tap the extension and then click the Mute button.
116 +* **Video on**: Tap the extension and tap the Video on button.
117 +)))
118 +
119 +* **End a conference call:**
120 +** Tap the red handset button to end the call for everyone.
121 +** Individuals who disconnect from the call will exit but all other parties will remain.
122 +
123 +
124 +)))
125 +
126 +
127 +)))
128 +
129 +
130 +
131 +(% class="col-xs-12 col-sm-4" %)
132 +(((
133 +[[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
134 +
135 +
136 +[[Figure 3.Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
137 +)))
138 +)))
139 +
140 +
48 48  ----
49 49  
50 50  (% class="row" %)
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53 53  (((
54 54  = Answering Calls =
55 55  
149 +Caller ID will show who is calling.
56 56  
57 -* To answer a ringing call
58 -* To answer a second simultaneous call
59 -* To pick up a call ringing at another phone in your group
60 -* To send a ringing call to voicemail instead of answering
151 +* **To answer a single incoming call**:
152 +** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
153 +** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to  the handset.
154 +
155 +* **To answer an incoming call during an active call:**
156 +** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If answered, the first call will automatically be put on hold.
157 +**
158 +* **To pick up a call ringing at another phone in your group**
159 +**
160 +* **To send a ringing call to voicemail instead of answering**
161 +**
61 61  )))
62 62  
63 63  
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64 64  
65 65  (% class="col-xs-12 col-sm-4" %)
66 66  (((
67 -[[Figure 1. >>image:SUA.png||alt="Apple System Settings Software Update Available screen" data-xwiki-image-style-alignment="end" height="295" width="357"]]
168 +[[Figure 4 Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
169 +
170 +[[Figure 5. Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
68 68  )))
69 69  )))
70 70  
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74 74  (((
75 75  (% class="col-xs-12 col-sm-8" %)
76 76  (((
77 -= Directory =
180 += Directory, Speed Dials, Favorites, and Button Boxes =
78 78  
79 79  
80 -* To access your voicemail box
81 -* To access your voicemail from another extension within the district
82 -* To access your voicemail from off site
183 +* **Finding extensions in the Directory**:
184 +** Tap the **User** icon on the right side of the home screen
185 +** In the left menu, tap **LDAP**
186 +** Tap the search bar at the top of the screen and use the on-screen keyboard to search for a user.
187 +** Tap the green phone icon to place a call.
188 +**
189 +* **Set speed dials:**
190 +**
191 +* **Favorites**:
192 +** To add extensions to favorites:
193 +*** Tap the User icon on the right side of the home screen
194 +*** In the left menu, tap Favorites
195 +***
196 +* **Button boxes**
83 83  )))
84 84  
85 85  
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101 101  
102 102  
103 103  * To transfer a call 
104 -** Blind transfer
218 +** Blind transfer:
219 +*** While on a call, tap the Transfer button.
220 +*** Select Transfer to bring up the transfer screen.
221 +*** Select the transfer mode "Blind" or Attended" (blind is by default)
222 +*** Enter the extension.
223 +*** Tap on the Transfer softkey.
224 +*** The call will transfer to the extension and the phone system will hang up the call.
105 105  ** Announced transfer
106 106  * To transfer a call to voicemail
107 107  ** (((
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118 118  )))
119 119  
120 120  
241 +----
121 121  
243 +(% class="row" %)
244 +(((
245 +(% class="col-xs-12 col-sm-8" %)
246 +(((
247 += Pick up groups / Hunt groups / Monitored Extensions =
248 +
249 +
250 +* Pick up groups
251 +* Hunt groups
252 +* Monitored extensions
253 +)))
254 +
255 +
256 +
257 +(% class="col-xs-12 col-sm-4" %)
258 +(((
259 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
260 +)))
261 +)))
262 +
122 122  ----
123 123  
124 124  (% class="row" %)
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125 125  (((
126 126  (% class="col-xs-12 col-sm-8" %)
127 127  (((
128 -= Voicemail and Auto Attendant =
269 += Call History =
129 129  
130 130  
272 +* **Find the call history:**
273 +** Tap the Call History button on the right menu of the home screen.
274 +** Initiate a call from the history by tapping the green call or video buttons.
275 +)))
276 +
277 +
278 +
279 +(% class="col-xs-12 col-sm-4" %)
280 +(((
281 +[[Figure . Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
282 +)))
283 +)))
284 +
285 +----
286 +
287 +(% class="row" %)
288 +(((
289 +(% class="col-xs-12 col-sm-8" %)
290 +(((
291 += Availability States =
292 +
293 +
294 +* Change availability state when OOO or In Meeting
295 +)))
296 +
297 +
298 +
299 +(% class="col-xs-12 col-sm-4" %)
300 +(((
301 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
302 +)))
303 +)))
304 +
305 +----
306 +
307 +(% class="row" %)
308 +(((
309 +(% class="col-xs-12 col-sm-8" %)
310 +(((
311 += Checking Voicemail =
312 +
313 +
131 131  * To access your voicemail box
132 132  * To access your voicemail from another extension within the district
133 133  * To access your voicemail from off site
317 +* Voicemail indicator
318 +* Voicemail to email
134 134  )))
135 135  
136 136  
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156 156  ** Ringer volume
157 157  ** Call volume
158 158  ** Mute calls
159 -*
160 160  )))
161 161  
162 162  
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175 175  (((
176 176  (% class="col-xs-12 col-sm-8" %)
177 177  (((
178 -= Doorbells =
362 += Answering Doorbells =
179 179  
180 180  
181 181  Content 3
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196 196  (((
197 197  (% class="col-xs-12 col-sm-8" %)
198 198  (((
199 -= Section 3 =
383 += All Call and Paging/Intercom =
200 200  
201 201  
202 -Content 3
386 +* Page within school
387 +* Page between buildings
203 203  )))
204 204  
205 205  
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210 210  )))
211 211  )))
212 212  
213 -
398 +----
399 +
400 +(% class="row" %)
401 +(((
402 +(% class="col-xs-12 col-sm-8" %)
403 +(((
404 += Phone Settings =
405 +
406 +
407 +* Touch Tones
408 +* Ring Tones
409 +)))
410 +
411 +
412 +
413 +(% class="col-xs-12 col-sm-4" %)
414 +(((
415 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
416 +)))
417 +)))
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