Last modified by Christine Sklareski on 2025/07/17 09:56

From version 2.6
edited by Christine Sklareski
on 2025/05/16 14:28
Change comment: There is no comment for this version
To version 13.4
edited by Christine Sklareski
on 2025/05/21 09:07
Change comment: There is no comment for this version

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5 5  (% class="wikigeneratedid" id="HPlacingCalls" %)
6 6  
7 7  
8 +Hardware:
8 8  
9 -Description area
10 +
11 +* [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
10 10  )))
11 11  
12 12  
... ... @@ -25,21 +25,66 @@
25 25  (((
26 26  (% class="col-xs-12 col-sm-8" %)
27 27  (((
28 -= Placing Calls =
30 += **Place Calls** =
29 29  
30 30  
31 -* To place a ringing call to another internal extension
32 -* To place a call to an outside phone number
33 -* To place an emergency 911 call
34 -* To place an internal emergency call to alert the office of issue
35 -* To place a conference call
33 +== Initiate a call: ==
34 +
35 +1. Pick up the handset
36 +1. Press the Speaker button on the phone
37 +1. Press the Speaker button on the touchscreen
38 +1. Press a name in the Speed dial menu on the touchscreen (speakerphone will engage if not using handset)
39 +1. Press a name on a button box (speakerphone will engage if not using handset)
40 +
41 +== ==
42 +
43 +== Place Ringing Calls ==
44 +
45 +* **Place a ringing call to an internal extension:**
46 +** Initiate a call
47 +** Use the keypad to enter the extension
48 +** Press Audio call or Video call.
49 +*** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
50 +*** Video calls will only work on admin phone models. Classroom phone models do not have a camera.
51 +** To disconnect the call, return the handset to the cradle.
52 +\\(% style="display:none" %)
53 +* **To place a call to an outside phone number**:
54 +** Initiate a call
55 +** Use the keypad to press 9 (to access the outside line)
56 +** Use the keypad to enter the external phone number
57 +** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
58 +** To disconnect the call, return the handset to the cradle.
59 +
60 +== ==
61 +
62 +== Place Emergency Calls ==
63 +
64 +* **To place an emergency 911 call:**
65 +** Pick up the handset or engage the speakerphone
66 +** Dial 911 or 9911 on the keypad.
67 +** Press Audio call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
68 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
69 +
70 +* **To place an internal emergency call to alert the office of an issue:**
71 +** Pick up the handset or engage the speakerphone
72 +** Dial your building's internal emergency extension on the keypad.
73 +** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
74 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
75 +
76 +== ==
77 +
78 +== Place Conference Calls ==
79 +
80 +* (((
81 +**To place a conference call**
36 36  )))
83 +)))
37 37  
38 38  
39 39  
40 40  (% class="col-xs-12 col-sm-4" %)
41 41  (((
42 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
89 +[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
43 43  )))
44 44  )))
45 45  
... ... @@ -54,9 +54,11 @@
54 54  = Answering Calls =
55 55  
56 56  
104 +* Call ID will show who is calling
57 57  * To answer a ringing call
58 58  * To answer a second simultaneous call
59 -* To pick up a call rinigng at another phone in your group
107 +* To pick up a call ringing at another phone in your group
108 +* To send a ringing call to voicemail instead of answering
60 60  )))
61 61  
62 62  
... ... @@ -73,12 +73,13 @@
73 73  (((
74 74  (% class="col-xs-12 col-sm-8" %)
75 75  (((
76 -= Directory =
125 += Directory, Speed Dials, Favorites, and Button Boxes =
77 77  
78 78  
79 -* To access your voicemail box
80 -* To access your voicemail from another extension within the district
81 -* To access your voicemail from off site
128 +* Directory
129 +* Speed Dials
130 +* Favorites
131 +* Button boxes
82 82  )))
83 83  
84 84  
... ... @@ -117,7 +117,28 @@
117 117  )))
118 118  
119 119  
170 +----
120 120  
172 +(% class="row" %)
173 +(((
174 +(% class="col-xs-12 col-sm-8" %)
175 +(((
176 += Pick up groups / Hunt groups / Monitored Extensions =
177 +
178 +
179 +* Pick up groups
180 +* Hunt groups
181 +* Monitored extensions
182 +)))
183 +
184 +
185 +
186 +(% class="col-xs-12 col-sm-4" %)
187 +(((
188 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
189 +)))
190 +)))
191 +
121 121  ----
122 122  
123 123  (% class="row" %)
... ... @@ -124,12 +124,56 @@
124 124  (((
125 125  (% class="col-xs-12 col-sm-8" %)
126 126  (((
127 -= Voicemail and Auto Attendant =
198 += Call History =
128 128  
129 129  
201 +* Find your call history
202 +* Manage call history
203 +* Place calls from call history
204 +)))
205 +
206 +
207 +
208 +(% class="col-xs-12 col-sm-4" %)
209 +(((
210 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
211 +)))
212 +)))
213 +
214 +----
215 +
216 +(% class="row" %)
217 +(((
218 +(% class="col-xs-12 col-sm-8" %)
219 +(((
220 += Availability States =
221 +
222 +
223 +* Change availability state when OOO or In Meeting
224 +)))
225 +
226 +
227 +
228 +(% class="col-xs-12 col-sm-4" %)
229 +(((
230 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
231 +)))
232 +)))
233 +
234 +----
235 +
236 +(% class="row" %)
237 +(((
238 +(% class="col-xs-12 col-sm-8" %)
239 +(((
240 += Voicemail =
241 +
242 +
130 130  * To access your voicemail box
131 131  * To access your voicemail from another extension within the district
132 132  * To access your voicemail from off site
246 +* Voicemail indicator
247 +* Voicemail to email
133 133  )))
134 134  
135 135  
... ... @@ -155,7 +155,6 @@
155 155  ** Ringer volume
156 156  ** Call volume
157 157  ** Mute calls
158 -*
159 159  )))
160 160  
161 161  
... ... @@ -195,10 +195,11 @@
195 195  (((
196 196  (% class="col-xs-12 col-sm-8" %)
197 197  (((
198 -= Section 3 =
312 += All Call and Paging/Intercom =
199 199  
200 200  
201 -Content 3
315 +* Page within school
316 +* Page between buildings
202 202  )))
203 203  
204 204  
GS3350-CallScreen.png
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1 +XWiki.christine_sklareskietownschoolsorg
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1 +32.4 KB
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