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Last modified by Christine Sklareski on 2025/07/17 09:56
From version 2.5
edited by Christine Sklareski
on 2025/05/16 14:24
Change comment: There is no comment for this version
To version 4.3
edited by Christine Sklareski
on 2025/05/16 15:27
Change comment: There is no comment for this version

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Content
... ... @@ -5,8 +5,10 @@
5 5  (% class="wikigeneratedid" id="HPlacingCalls" %)
6 6  
7 7  
8 +Hardware:
8 8  
9 -Description area
10 +
11 +* [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
10 10  )))
11 11  
12 12  
... ... @@ -28,11 +28,47 @@
28 28  = Placing Calls =
29 29  
30 30  
31 -* To place a ringing call to another internal extension
32 -* To place a call to an outside phone number
33 -* To place an emergency 911 call
34 -* To place a conference call
33 +== Placing Ringing Calls ==
34 +
35 +* **Place a ringing call to an internal extension:**
36 +** Handset:
37 +*** Pick up the handset
38 +*** Use the keypad to enter the extension
39 +*** Press Audio call or Video call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
40 +*** To disconnect the call, return the handset to the handset cradle.
41 +** Speakerphone:
42 +*** Press the Dial/Send button or the Speaker button
43 +*** Use the keypad to enter the extension
44 +*** Press Audio call or Video call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
45 +*** To disconnect the call, press the Speaker button.(% style="display:none" %)
46 +
47 +
48 +* **To place a call to an outside phone number**
49 +** Handset:
50 +*** Pick up the handset
51 +*** Use the keypad to press 9 (to access the outside line)
52 +*** Use the keypad to enter the external phone number
53 +*** Press Audio call or Video call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
54 +*** To disconnect the call, return the handset to the handset cradle.
55 +** Speakerphone:
56 +*** Press the Dial/Send button or the Speaker button
57 +*** Use the keypad to press 9 (to access the outside line)
58 +*** Use the keypad to enter the external phone number
59 +*** Press Audio call or Video call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
60 +
61 +
62 +== Placing Emergency Calls ==
63 +
64 +* **To place an emergency 911 call**
65 +* **To place an internal emergency call to alert the office of issue**
66 +
67 +
68 +== Placing Conference Calls ==
69 +
70 +* (((
71 +**To place a conference call**
35 35  )))
73 +)))
36 36  
37 37  
38 38  
... ... @@ -53,9 +53,11 @@
53 53  = Answering Calls =
54 54  
55 55  
94 +* Call ID will show who is calling
56 56  * To answer a ringing call
57 57  * To answer a second simultaneous call
58 -* To pick up a call rinigng at another phone in your group
97 +* To pick up a call ringing at another phone in your group
98 +* To send a ringing call to voicemail instead of answering
59 59  )))
60 60  
61 61  
... ... @@ -72,12 +72,13 @@
72 72  (((
73 73  (% class="col-xs-12 col-sm-8" %)
74 74  (((
75 -= Directory =
115 += Directory, Speed Dials, Favorites, and Button Boxes =
76 76  
77 77  
78 -* To access your voicemail box
79 -* To access your voicemail from another extension within the district
80 -* To access your voicemail from off site
118 +* Directory
119 +* Speed Dials
120 +* Favorites
121 +* Button boxes
81 81  )))
82 82  
83 83  
... ... @@ -102,7 +102,10 @@
102 102  ** Blind transfer
103 103  ** Announced transfer
104 104  * To transfer a call to voicemail
146 +** (((
147 +Press Transfer and then press * and then enter the extension to go to directly to VM
105 105  )))
149 +)))
106 106  
107 107  
108 108  
... ... @@ -113,7 +113,28 @@
113 113  )))
114 114  
115 115  
160 +----
116 116  
162 +(% class="row" %)
163 +(((
164 +(% class="col-xs-12 col-sm-8" %)
165 +(((
166 += Pick up groups / Hunt groups / Monitored Extensions =
167 +
168 +
169 +* Pick up groups
170 +* Hunt groups
171 +* Monitored extensions
172 +)))
173 +
174 +
175 +
176 +(% class="col-xs-12 col-sm-4" %)
177 +(((
178 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
179 +)))
180 +)))
181 +
117 117  ----
118 118  
119 119  (% class="row" %)
... ... @@ -120,12 +120,56 @@
120 120  (((
121 121  (% class="col-xs-12 col-sm-8" %)
122 122  (((
123 -= Voicemail and Auto Attendant =
188 += Call History =
124 124  
125 125  
191 +* Find your call history
192 +* Manage call history
193 +* Place calls from call history
194 +)))
195 +
196 +
197 +
198 +(% class="col-xs-12 col-sm-4" %)
199 +(((
200 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
201 +)))
202 +)))
203 +
204 +----
205 +
206 +(% class="row" %)
207 +(((
208 +(% class="col-xs-12 col-sm-8" %)
209 +(((
210 += Availability States =
211 +
212 +
213 +* Change availability state when OOO or In Meeting
214 +)))
215 +
216 +
217 +
218 +(% class="col-xs-12 col-sm-4" %)
219 +(((
220 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
221 +)))
222 +)))
223 +
224 +----
225 +
226 +(% class="row" %)
227 +(((
228 +(% class="col-xs-12 col-sm-8" %)
229 +(((
230 += Voicemail =
231 +
232 +
126 126  * To access your voicemail box
127 127  * To access your voicemail from another extension within the district
128 128  * To access your voicemail from off site
236 +* Voicemail indicator
237 +* Voicemail to email
129 129  )))
130 130  
131 131  
... ... @@ -146,7 +146,11 @@
146 146  = Phone Settings =
147 147  
148 148  
149 -Content 3
258 +* Disable tap sounds
259 +* Adjust volume:
260 +** Ringer volume
261 +** Call volume
262 +** Mute calls
150 150  )))
151 151  
152 152  
... ... @@ -186,10 +186,11 @@
186 186  (((
187 187  (% class="col-xs-12 col-sm-8" %)
188 188  (((
189 -= Section 3 =
302 += All Call and Paging/Intercom =
190 190  
191 191  
192 -Content 3
305 +* Page within school
306 +* Page between buildings
193 193  )))
194 194  
195 195