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Last modified by Christine Sklareski on 2025/08/13 16:06
From version 2.5
edited by Christine Sklareski
on 2025/05/16 14:24
Change comment: There is no comment for this version
To version 23.3
edited by Christine Sklareski
on 2025/05/22 11:11
Change comment: There is no comment for this version

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3 3  (% class="col-xs-12 col-sm-8" %)
4 4  (((
5 5  (% class="wikigeneratedid" id="HPlacingCalls" %)
6 -
6 +This page provides basic instructions for using the Grandstream 3350 phones that are installed in each main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
7 7  
8 8  
9 -Description area
9 +(% class="wikigeneratedid" %)
10 +[[image:GS-3350model.png||alt="Grandstream 3350 model" data-xwiki-image-style-border="true"]]
11 +
12 +
13 +Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
10 10  )))
11 11  
12 12  
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25 25  (((
26 26  (% class="col-xs-12 col-sm-8" %)
27 27  (((
28 -= Placing Calls =
32 += **Place Calls** =
29 29  
34 +To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
30 30  
31 -* To place a ringing call to another internal extension
32 -* To place a call to an outside phone number
33 -* To place an emergency 911 call
34 -* To place a conference call
36 +== Multiple ways to Initiate a call: ==
37 +
38 +1. Pick up the handset
39 +1. Press the Speaker button on the phone
40 +1. Press the Speaker button on the touchscreen
41 +1. Press a name in the Speed dial menu on the touchscreen
42 +1. Press a name on a button box
43 +
44 +== Place Calls ==
45 +
46 +* **Place a ringing call to an internal extension:**
47 +** Initiate a call
48 +** Use the keypad to enter the extension
49 +** Press Audio call or Video call. Please note: Video calls will only work on admin phone models. Classroom phone models do not have a camera.
50 +
51 +(% style="display:none" %)
52 +
53 +* **To place a call to an outside phone number**:
54 +** Initiate a call
55 +** Dial 9 (to access the outside line)
56 +** Dial the external phone number
57 +** Press Audio call.
58 +
59 +== Place Emergency Calls ==
60 +
61 +* **To place an emergency 911 call:**
62 +** Initiate a call.
63 +** Dial 911 or 9911.
64 +** Press Audio call.
65 +
66 +* **To place an internal emergency call to alert the office of an issue:**
67 +** Initiate a call.
68 +** Dial your building's internal emergency extension.
69 +** Press Audio call.
70 +
71 +(% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
72 +
35 35  )))
36 36  
37 37  
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38 38  
39 39  (% class="col-xs-12 col-sm-4" %)
40 40  (((
41 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
79 +[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
42 42  )))
43 43  )))
44 44  
83 +----
45 45  
85 +(% class="row" %)
86 +(((
87 +(% class="col-xs-12 col-sm-8" %)
88 +(((
89 +== Place Conference Calls ==
46 46  
91 +(((
92 +**To initiate a conference call from the dial screen:**
93 +GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
94 +
95 +* Bring up the dial screen
96 +* Enter the first extension number then press on it on the left panel of the screen
97 +* The extension will be added to the dialing field and users can dial another number
98 +* When all extensions have been entered, press "Audio Call" or "Video Call"
99 +
100 +* **To initiate a conference call while on a phone call:**
101 +** When the phone is on the call screen, tap on the "Conference" button
102 +** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
103 +** After the call is established, the conference screen is brought up.
104 +** Tap the "Invite" button to add more members to the conference.
105 +
106 +* **To initiate a conference call from the conference soft key:**
107 +** Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
108 +
109 +=== Conference Call Management: ===
110 +
111 +* (((
112 +**Attendee management**:
113 +
114 +* **Remove a user from call:** Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
115 +* **Mute**: Tap the extension and then click the Mute button.
116 +* **Video on**: Tap the extension and tap the Video on button.
117 +)))
118 +
119 +* **End a conference call:**
120 +** Tap the red handset button to end the call for everyone.
121 +** Individuals who disconnect from the call will exit but all other parties will remain.
122 +
123 +
124 +)))
125 +
126 +
127 +)))
128 +
129 +
130 +
131 +(% class="col-xs-12 col-sm-4" %)
132 +(((
133 +[[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
134 +
135 +
136 +[[Figure 3.Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
137 +)))
138 +)))
139 +
140 +
47 47  ----
48 48  
49 49  (% class="row" %)
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52 52  (((
53 53  = Answering Calls =
54 54  
149 +Caller ID will show who is calling.
55 55  
56 -* To answer a ringing call
57 -* To answer a second simultaneous call
58 -* To pick up a call rinigng at another phone in your group
151 +* **To answer a single incoming call**:
152 +** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
153 +** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset.
154 +
155 +* **To answer an incoming call during an active call:**
156 +** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If answered, the first call will automatically be put on hold.
157 +**
158 +* **To pick up a call ringing at another phone in your group**
159 +**
160 +* **To send a ringing call to voicemail instead of answering**
161 +**
59 59  )))
60 60  
61 61  
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62 62  
63 63  (% class="col-xs-12 col-sm-4" %)
64 64  (((
65 -[[Figure 1. >>image:SUA.png||alt="Apple System Settings Software Update Available screen" data-xwiki-image-style-alignment="end" height="295" width="357"]]
168 +[[Figure 4 Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
169 +
170 +[[Figure 5. Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
66 66  )))
67 67  )))
68 68  
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72 72  (((
73 73  (% class="col-xs-12 col-sm-8" %)
74 74  (((
75 -= Directory =
180 += Directory, Speed Dials, Favorites, and Button Boxes =
76 76  
77 77  
78 -* To access your voicemail box
79 -* To access your voicemail from another extension within the district
80 -* To access your voicemail from off site
183 +* **Finding extensions in the Directory**:
184 +** Tap the **User** icon on the right side of the home screen
185 +** In the left menu, tap **LDAP**
186 +** Tap the search bar at the top of the screen and use the on-screen keyboard to search for a user.
187 +** Tap the green phone icon to place a call.
188 +**
189 +* **Set speed dials:**
190 +**
191 +* **Favorites**:
192 +** To add extensions to favorites:
193 +*** Tap the User icon on the right side of the home screen
194 +*** In the left menu, tap Favorites
195 +***
196 +* **Button boxes**
81 81  )))
82 82  
83 83  
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99 99  
100 100  
101 101  * To transfer a call 
102 -** Blind transfer
218 +** Blind transfer:
219 +*** While on a call, tap the Transfer button.
220 +*** Select Transfer to bring up the transfer screen.
221 +*** Select the transfer mode "Blind" or Attended" (blind is by default)
222 +*** Enter the extension.
223 +*** Tap on the Transfer softkey.
224 +*** The call will transfer to the extension and the phone system will hang up the call.
103 103  ** Announced transfer
104 104  * To transfer a call to voicemail
227 +** (((
228 +Press Transfer and then press * and then enter the extension to go to directly to VM
105 105  )))
230 +)))
106 106  
107 107  
108 108  
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113 113  )))
114 114  
115 115  
241 +----
116 116  
243 +(% class="row" %)
244 +(((
245 +(% class="col-xs-12 col-sm-8" %)
246 +(((
247 += Pick up groups / Hunt groups / Monitored Extensions =
248 +
249 +
250 +* Pick up groups
251 +* Hunt groups
252 +* Monitored extensions
253 +)))
254 +
255 +
256 +
257 +(% class="col-xs-12 col-sm-4" %)
258 +(((
259 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
260 +)))
261 +)))
262 +
117 117  ----
118 118  
119 119  (% class="row" %)
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120 120  (((
121 121  (% class="col-xs-12 col-sm-8" %)
122 122  (((
123 -= Voicemail and Auto Attendant =
269 += Call History =
124 124  
125 125  
272 +* Find your call history
273 +* Manage call history
274 +* Place calls from call history
275 +)))
276 +
277 +
278 +
279 +(% class="col-xs-12 col-sm-4" %)
280 +(((
281 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
282 +)))
283 +)))
284 +
285 +----
286 +
287 +(% class="row" %)
288 +(((
289 +(% class="col-xs-12 col-sm-8" %)
290 +(((
291 += Availability States =
292 +
293 +
294 +* Change availability state when OOO or In Meeting
295 +)))
296 +
297 +
298 +
299 +(% class="col-xs-12 col-sm-4" %)
300 +(((
301 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
302 +)))
303 +)))
304 +
305 +----
306 +
307 +(% class="row" %)
308 +(((
309 +(% class="col-xs-12 col-sm-8" %)
310 +(((
311 += Checking Voicemail =
312 +
313 +
126 126  * To access your voicemail box
127 127  * To access your voicemail from another extension within the district
128 128  * To access your voicemail from off site
317 +* Voicemail indicator
318 +* Voicemail to email
129 129  )))
130 130  
131 131  
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146 146  = Phone Settings =
147 147  
148 148  
149 -Content 3
339 +* Disable tap sounds
340 +* Adjust volume:
341 +** Ringer volume
342 +** Call volume
343 +** Mute calls
150 150  )))
151 151  
152 152  
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165 165  (((
166 166  (% class="col-xs-12 col-sm-8" %)
167 167  (((
168 -= Doorbells =
362 += Answering Doorbells =
169 169  
170 170  
171 171  Content 3
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186 186  (((
187 187  (% class="col-xs-12 col-sm-8" %)
188 188  (((
189 -= Section 3 =
383 += All Call and Paging/Intercom =
190 190  
191 191  
192 -Content 3
386 +* Page within school
387 +* Page between buildings
193 193  )))
194 194  
195 195  
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200 200  )))
201 201  )))
202 202  
203 -
398 +----
399 +
400 +(% class="row" %)
401 +(((
402 +(% class="col-xs-12 col-sm-8" %)
403 +(((
404 += Phone Settings =
405 +
406 +
407 +* Touch Tones
408 +* Ring Tones
409 +)))
410 +
411 +
412 +
413 +(% class="col-xs-12 col-sm-4" %)
414 +(((
415 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
416 +)))
417 +)))
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