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Last modified by Christine Sklareski on 2025/08/13 16:06
From version 2.5
edited by Christine Sklareski
on 2025/05/16 14:24
Change comment: There is no comment for this version
To version 23.21
edited by Christine Sklareski
on 2025/05/22 12:21
Change comment: There is no comment for this version

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3 3  (% class="col-xs-12 col-sm-8" %)
4 4  (((
5 5  (% class="wikigeneratedid" id="HPlacingCalls" %)
6 -
6 +This page provides basic instructions for using the Grandstream 3350 phones that are installed in each main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
7 7  
8 8  
9 -Description area
9 +(% class="wikigeneratedid" %)
10 +[[image:GS-3350model.png||alt="Grandstream 3350 model" data-xwiki-image-style-border="true"]]
11 +
12 +
13 +Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
14 +
15 +
16 +Things to note:
17 +
18 +* The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed. If pressed inadvertently, press the illuminated Speaker phone button at the lower right corner.
19 +
20 +
21 +**Home Screen:**
22 +
23 +The home screen has speed dials set up on the left side. At the top of the speed dial list shows the name and extension user who is signed in to the phone. On the right side of the phone displays from top to bottom, the call softkey, contacts and call history.
24 +
25 +
26 +
27 +
28 +The home screen has two pages. Swipe left to view page 2. The available apps may be slightly different from the screenshot below. The Settings app is available to change ring tones and turn off tap sounds.
29 +
30 +[[Page 2 of the Grandstream home screen.>>image:GS-Home2.png||alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="197" width="360"]]
31 +
32 +
33 +
34 +
35 +
36 +
10 10  )))
11 11  
12 12  
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25 25  (((
26 26  (% class="col-xs-12 col-sm-8" %)
27 27  (((
28 -= Placing Calls =
55 += Place Calls =
29 29  
57 +To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
30 30  
31 -* To place a ringing call to another internal extension
32 -* To place a call to an outside phone number
33 -* To place an emergency 911 call
34 -* To place a conference call
59 +== Multiple ways to Initiate a call: ==
60 +
61 +1. Pick up the handset
62 +1. Press the Speaker button on the phone
63 +1. Press the Speaker button on the touchscreen
64 +1. Press a name in the Speed dial menu on the touchscreen
65 +1. Press a name on a button box
66 +
67 +== Place Calls ==
68 +
69 +* **Place a ringing call to an internal extension:**
70 +** Initiate a call
71 +** Use the keypad to enter the extension
72 +** Press Audio call or Video call. Please note: Video calls will only work on admin phone models. Classroom phone models do not have a camera.
73 +
74 +(% style="display:none" %)
75 +
76 +* **To place a call to an outside phone number**:
77 +** Initiate a call
78 +** Dial 9 (to access the outside line)
79 +** Dial the external phone number
80 +** Press Audio call.
81 +
82 +== Place Emergency Calls ==
83 +
84 +* **To place an emergency 911 call:**
85 +** Initiate a call.
86 +** Dial 911 or 9911.
87 +** Press Audio call.
88 +
89 +* **To place an internal emergency call to alert the office of an issue:**
90 +** Initiate a call.
91 +** Dial your building's internal emergency extension.
92 +** Press Audio call.
93 +
94 +(% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
95 +
35 35  )))
36 36  
37 37  
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38 38  
39 39  (% class="col-xs-12 col-sm-4" %)
40 40  (((
41 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
102 +[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
42 42  )))
43 43  )))
44 44  
106 +----
45 45  
108 +(% class="row" %)
109 +(((
110 +(% class="col-xs-12 col-sm-8" %)
111 +(((
112 +== Place Conference Calls ==
46 46  
114 +(((
115 +**To initiate a conference call from the dial screen:**
116 +GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
117 +
118 +* Bring up the dial screen
119 +* Enter the first extension number then press on it on the left panel of the screen
120 +* The extension will be added to the dialing field and users can dial another number
121 +* When all extensions have been entered, press "Audio Call" or "Video Call"
122 +
123 +* **To initiate a conference call while on a phone call:**
124 +** When the phone is on the call screen, tap on the "Conference" button
125 +** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
126 +** After the call is established, the conference screen is brought up.
127 +** Tap the "Invite" button to add more members to the conference.
128 +
129 +* **To initiate a conference call from the conference soft key:**
130 +** Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
131 +
132 +=== Conference Call Management: ===
133 +
134 +* (((
135 +**Attendee management**:
136 +
137 +* **Remove a user from call:** Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
138 +* **Mute**: Tap the extension and then click the Mute button.
139 +* **Video on**: Tap the extension and tap the Video on button.
140 +)))
141 +
142 +* **End a conference call:**
143 +** Tap the red handset button to end the call for everyone.
144 +** Individuals who disconnect from the call will exit but all other parties will remain.
145 +
146 +
147 +)))
148 +
149 +
150 +)))
151 +
152 +
153 +
154 +(% class="col-xs-12 col-sm-4" %)
155 +(((
156 +[[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
157 +
158 +
159 +[[Figure 3.Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
160 +)))
161 +)))
162 +
163 +
47 47  ----
48 48  
49 49  (% class="row" %)
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52 52  (((
53 53  = Answering Calls =
54 54  
172 +Caller ID will show who is calling.
55 55  
56 -* To answer a ringing call
57 -* To answer a second simultaneous call
58 -* To pick up a call rinigng at another phone in your group
174 +* **To answer a single incoming call**:
175 +** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
176 +** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to  the handset.
177 +
178 +* **To answer an incoming call during an active call:**
179 +** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If the ringing call is answered, the first call will automatically be put on hold.
180 +**
181 +* **To pick up a call ringing at another phone in your group**
182 +**
183 +* **To send a ringing call to voicemail instead of answering**
184 +**
59 59  )))
60 60  
61 61  
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62 62  
63 63  (% class="col-xs-12 col-sm-4" %)
64 64  (((
65 -[[Figure 1. >>image:SUA.png||alt="Apple System Settings Software Update Available screen" data-xwiki-image-style-alignment="end" height="295" width="357"]]
191 +[[Figure 4 Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
192 +
193 +[[Figure 5. Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
66 66  )))
67 67  )))
68 68  
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72 72  (((
73 73  (% class="col-xs-12 col-sm-8" %)
74 74  (((
75 -= Directory =
203 += Directory, Speed Dials, Favorites, and Button Boxes =
76 76  
77 77  
78 -* To access your voicemail box
79 -* To access your voicemail from another extension within the district
80 -* To access your voicemail from off site
206 +* **Finding extensions in the Directory**:
207 +** Tap the **User** icon on the right side of the home screen
208 +** In the left menu, tap **LDAP**
209 +** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
210 +** Tap the **green** **phone** icon to place a call.
211 +
212 +
213 +* **Frequently called contact list**:
214 +** Tap the **User** icon on the right side of the home screen
215 +** In the left menu, tap **LDAP**
216 +** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
217 +** Tap the **Download** button to save the extension to the contact list.
218 +
219 +
220 +* **Button boxes**
81 81  )))
82 82  
83 83  
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99 99  
100 100  
101 101  * To transfer a call 
102 -** Blind transfer
242 +** Blind transfer:
243 +*** While on a call, tap the Transfer button.
244 +*** Select Transfer to bring up the transfer screen.
245 +*** Select the transfer mode "Blind" or Attended" (blind is by default)
246 +*** Enter the extension.
247 +*** Tap on the Transfer softkey.
248 +*** The call will transfer to the extension and the phone system will hang up the call.
103 103  ** Announced transfer
104 104  * To transfer a call to voicemail
251 +** (((
252 +Press Transfer and then press * and then enter the extension to go to directly to VM
105 105  )))
254 +)))
106 106  
107 107  
108 108  
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113 113  )))
114 114  
115 115  
265 +----
116 116  
267 +(% class="row" %)
268 +(((
269 +(% class="col-xs-12 col-sm-8" %)
270 +(((
271 += Pick up groups / Hunt groups / Monitored Extensions =
272 +
273 +
274 +* Pick up groups
275 +* Hunt groups
276 +* Monitored extensions
277 +)))
278 +
279 +
280 +
281 +(% class="col-xs-12 col-sm-4" %)
282 +(((
283 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
284 +)))
285 +)))
286 +
117 117  ----
118 118  
119 119  (% class="row" %)
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120 120  (((
121 121  (% class="col-xs-12 col-sm-8" %)
122 122  (((
123 -= Voicemail and Auto Attendant =
293 += Call History =
124 124  
125 125  
296 +* **Find the call history:**
297 +** Tap the Call History button on the right menu of the home screen.
298 +** Initiate a call from the history by tapping the green call or video buttons.
299 +)))
300 +
301 +
302 +
303 +(% class="col-xs-12 col-sm-4" %)
304 +(((
305 +[[Figure . Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
306 +)))
307 +)))
308 +
309 +----
310 +
311 +(% class="row" %)
312 +(((
313 +(% class="col-xs-12 col-sm-8" %)
314 +(((
315 += Availability States =
316 +
317 +
318 +* Change availability state when OOO or In Meeting
319 +)))
320 +
321 +
322 +
323 +(% class="col-xs-12 col-sm-4" %)
324 +(((
325 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
326 +)))
327 +)))
328 +
329 +----
330 +
331 +(% class="row" %)
332 +(((
333 +(% class="col-xs-12 col-sm-8" %)
334 +(((
335 += Checking Voicemail =
336 +
337 +
126 126  * To access your voicemail box
127 127  * To access your voicemail from another extension within the district
128 128  * To access your voicemail from off site
341 +* Voicemail indicator
342 +* Voicemail to email
129 129  )))
130 130  
131 131  
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146 146  = Phone Settings =
147 147  
148 148  
149 -Content 3
363 +* Disable tap sounds
364 +* Adjust volume:
365 +** Ringer volume
366 +** Call volume
367 +** Mute calls
150 150  )))
151 151  
152 152  
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165 165  (((
166 166  (% class="col-xs-12 col-sm-8" %)
167 167  (((
168 -= Doorbells =
386 += Answering Doorbells =
169 169  
170 170  
171 171  Content 3
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186 186  (((
187 187  (% class="col-xs-12 col-sm-8" %)
188 188  (((
189 -= Section 3 =
407 += All Call and Paging/Intercom =
190 190  
191 191  
192 -Content 3
410 +* Page within school
411 +* Page between buildings
193 193  )))
194 194  
195 195  
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200 200  )))
201 201  )))
202 202  
203 -
422 +----
423 +
424 +(% class="row" %)
425 +(((
426 +(% class="col-xs-12 col-sm-8" %)
427 +(((
428 += Phone Settings =
429 +
430 +
431 +* Touch Tones
432 +* Ring Tones
433 +)))
434 +
435 +
436 +
437 +(% class="col-xs-12 col-sm-4" %)
438 +(((
439 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
440 +)))
441 +)))
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